APMEX

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Company Overview

 
3.7 (131)

Location

State
Oklahoma
City
Oklahoma City
Address
226 Dean A. McGee Ave.
ZIP
73102

Contact Information

Phone
(800) 375-9006
Web Page

As the world’s largest online retailer in Precious Metals, American Precious Metals Exchange puts thousands of Gold and Silver products in your hands. But we do more than just sell products. We help you understand what you’re buying, answer your questions truthfully and keep prices transparent and fair. We only sell tangible investment products that you can hold in your hand. And the integrity we bring to the way we do business is every bit as tangible.

We work hard to make investing easier for you.

We work tirelessly to ensure you have the best experience with us. Here are some of the accommodating services we provide to enhance your experience.

  • 24/7 Shopping - Get up-to-the-minute pricing and place your order any time, day or night, any day of the week.

  • Immediate Processing - Place an order, even at 2 a.m. on Christmas Eve, and your price is locked in and processing starts immediately. Plus, with QuickShipSM, orders paid by Credit Card or Bank Wire will ship within one business day of your payment’s clearing — guaranteed! Restrictions apply.

  • Unparalleled Customer Service - Account managers are available Mondays through Thursdays from 8 a.m. to 8 p.m. (ET) and Fridays from 8 a.m. to 6 p.m. (ET). Call 800.375.9006 or click the "Live Chat" button on our website.

  • Delivery To Your Doorstep - Products are insured and shipped right to your door in secure, unmarked packages.

  • Secure Storage - For a modest fee, Citadel Global Depository Services, Inc., a wholly owned subsidiary of ours, will store your products in an insured, secure vault.

Setting the standard for customer service and support.

We are committed to your long-term success, providing personal support and convenient features to help you track your current holdings and plan future purchases.

  • Support By Phone Or Live Chat - Reliable help is available Mondays through Thursdays from 8 a.m. to 8 p.m. (ET) and Fridays from 8 a.m. to 6 p.m. (ET). Call 800.375.9006 or click the "Live Chat" button on our website.

  • Dedicated Account Managers - Ask any of our customer service representatives a question and you'll get a straightforward answer. Our motto is, "No hype, just help".

  • Market updates - We issue market reports three times every trading day and offer fresh perspectives on the week's activity with a Weekly Market Report.

  • Free market alerts - We help you buy and sell when the price is right for you. Just tell us your target price and you’ll receive your choice of an email, text or both when spot prices hit your target.

  • Free product alerts - If the product you want is out of stock, just click the "AlertMe!SM" button and you’ll receive your choice of an email, text or both as soon as your product is back in stock.

  • Free price alerts – Set an alert to be notified when a particular product reaches your preferred price and we’ll let you know right away!

  • Wish List - Found something you want to buy, but are still thinking about it? Use our new Wish List feature to help identify and organize your future purchases.

  • Benefits for Frequent Purchasers - APMEX Club rewards our loyal customers with benefits such as free shipping and exclusive offers.

A commitment to customers and the ratings to prove it.

  • 98% Customer Satisfaction Rating

  • Over 65,000 Facebook Likes

  • Thousands of customers post testimonials on our site, providing unbiased opinions to help you decide what products are right for you.

  • Better Business Bureau Rating of A+

  • We're proud of the way we do business, and our customers are happy to do business with us.

  • Satisfaction Guarantee - We guarantee your satisfaction with every product we offer. We provide all our customers with a refund, return and/or exchange policy on everything we sell including all bullion and certified coins. If for any reason you have a problem, please feel free to call our offices. We will always do our best to accommodate you.

 

User reviews

Average user rating from: 131 user(s) View all user reviews

3.7
 
Overall Rating
3.8
 
Shipping Time
3.6
 
Customer Service
3.5
 
Buying Experience
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Ratings (the higher the better)
  • Shipping Time
  • Customer Service
  • Buying Experience
Customer's Experience
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Comments
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As advertised

Reviewed by DaveD | May 20, 2016

I sold to them. I did not buy from them. The entire experience from phone call to bank deposit took 1 week (5 biz days). 2 days shipping, 2 days receiving / verifying coins. 1 day for ACH credit to my bank account. As advertised. Without hassle.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I sold to them. I did not buy from them. The entire experience from phone call to bank deposit took 1 week (5 biz days). 2 days shipping, 2 days receiving / verifying coins. 1 day for ACH credit to my bank account. As advertised. Without hassle.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Shipping Time and Customer Service

Reviewed by J Reed | May 04, 2016

PO lost my package and your customer service provided no assistance in locating and recovering it. The tone of their replies were basically to place responsibility on me. Last email sealed the deal I will shop elsewhere for gold and silver.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
PO lost my package and your customer service provided no assistance in locating and recovering it. The tone of their replies were basically to place responsibility on me. Last email sealed the deal I will shop elsewhere for gold and silver.
Overall rating 
 
1.7
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
3.0
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Overall excellent

Reviewed by Kirk Steinhoff | March 31, 2016

5 star seller. Easy to order online and very helpful if you call them. Never any problems. Fast shipping and well packaged products.
I have made many purchases.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
5 star seller. Easy to order online and very helpful if you call them. Never any problems. Fast shipping and well packaged products.
I have made many purchases.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Loyalty appears to be a one way street

Reviewed by Jeff | February 12, 2016

I've been using APMEX for over 3 years and have been very satisfied with the product and service, until now. I am a Platinum Member and that supposedly guarantees me loyalty rewards. Among those rewards is guaranteed delivery on credit card orders placed before 4 pm on a week day. I placed my order at 7:37 in the morning of 2/11/2016. I immediately received an email they had received payment and the order. I didn't hear anything else all day. Come Friday morning of 2/12 I called them to cancel the order. Obviously the Platinum Membership means nothing. I wanted to receive the order on Saturday, not next week. Well come and find out they charged $35 to cancel an order. Ok, you rewarded me for all my money and orders with promises you won't honor. I was not satisfied at all with their customer service person, they hardly seemed to have any skills in trying to resolve a customer complaint. Anyway I told her forget it, just ship the item and I'll shop elsewhere from now on. I don't think she cared less. Well anyway here it is, 12:30 on 2/12 and it still hasn't shipped. If I don't hear form them soon. I am done with APMEX for good.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
I've been using APMEX for over 3 years and have been very satisfied with the product and service, until now. I am a Platinum Member and that supposedly guarantees me loyalty rewards. Among those rewards is guaranteed delivery on credit card orders placed before 4 pm on a week day. I placed my order at 7:37 in the morning of 2/11/2016. I immediately received an email they had received payment and the order. I didn't hear anything else all day. Come Friday morning of 2/12 I called them to cancel the order. Obviously the Platinum Membership means nothing. I wanted to receive the order on Saturday, not next week. Well come and find out they charged $35 to cancel an order. Ok, you rewarded me for all my money and orders with promises you won't honor. I was not satisfied at all with their customer service person, they hardly seemed to have any skills in trying to resolve a customer complaint. Anyway I told her forget it, just ship the item and I'll shop elsewhere from now on. I don't think she cared less. Well anyway here it is, 12:30 on 2/12 and it still hasn't shipped. If I don't hear form them soon. I am done with APMEX for good.
Overall rating 
 
2.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
4.0
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Good experience... super quick delivery

Reviewed by Ron Bowles | February 10, 2016

No complaints on this order. Shipped the day after placing the order, came in a very nice and secure package. Would happily order from them again.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
No complaints on this order. Shipped the day after placing the order, came in a very nice and secure package. Would happily order from them again.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Great place to order from

Reviewed by Steve | February 09, 2016

This was my first time ordering precious metals and I decided to go with APMEX after a lot of research on all online dealers. I couldn't have been more pleased with my choice. The site was clear and straightforward with transparent pricing and an easy ordering process. My order arrived in great time (surprisingly fast) and was everything I hoped it would be. I will definitely be placing more orders in the future and will gladly give APMEX my continued business after the way they took care of me.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
This was my first time ordering precious metals and I decided to go with APMEX after a lot of research on all online dealers. I couldn't have been more pleased with my choice. The site was clear and straightforward with transparent pricing and an easy ordering process. My order arrived in great time (surprisingly fast) and was everything I hoped it would be. I will definitely be placing more orders in the future and will gladly give APMEX my continued business after the way they took care of me.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Diversifying my Silver

Reviewed by Scott Ward | February 09, 2016

I am extremely happy with the silver that I ordered at APMEX. I was able to easily find every silver coin and round that I was looking to order. I can't wait to get more to add to my collection. Every coin was in excellent BU condition.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I am extremely happy with the silver that I ordered at APMEX. I was able to easily find every silver coin and round that I was looking to order. I can't wait to get more to add to my collection. Every coin was in excellent BU condition.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Shopping with APMEX was a great experience

Reviewed by Matthew | February 07, 2016

I recently placed my very first order with at max and it was a great experience. That makes offers very competitive pricing they offer the best selection I can find anywhereon the net. I will definitely be shopping with that APMEX in the near future and I look forward to seeing what they have the offer when I place my 2nd order. I'm really looking to buy $20 Saint Gaudens coins and it looks like they have a great selection of those as well. I wouldn't expect anything else from a company like APMEX.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I recently placed my very first order with at max and it was a great experience. That makes offers very competitive pricing they offer the best selection I can find anywhereon the net. I will definitely be shopping with that APMEX in the near future and I look forward to seeing what they have the offer when I place my 2nd order. I'm really looking to buy $20 Saint Gaudens coins and it looks like they have a great selection of those as well. I wouldn't expect anything else from a company like APMEX.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Excellent Experience!

Reviewed by KGK | February 07, 2016

I've ordered several times from APMEX, and it's always been a pleasant experience.

They offer a huge selection of products at competitive prices. Shipping is always quick, and every package I've gotten from them has been well-packed and got to me safely.

Only once have I had an issue with a product, and customer service was awesome. They sent me a label to return it with no hassle, and a replacement arrived quickly.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I've ordered several times from APMEX, and it's always been a pleasant experience.

They offer a huge selection of products at competitive prices. Shipping is always quick, and every package I've gotten from them has been well-packed and got to me safely.

Only once have I had an issue with a product, and customer service was awesome. They sent me a label to return it with no hassle, and a replacement arrived quickly.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Great Experience with APMEX

Reviewed by Chad | February 04, 2016

Working with APMEX was extremely easy. The shipping was fast and the communication was great all the way through. I was interested in 10 oz silver bars so I called in and the person I spoke with was very friendly and answered a lot of questions. I ended up going with APMEX's own bar and I couldn't be happier. The price was great at only .99 over spot and my order shipped the day after they received my payment. They even sent me some cool sticky notes I'm sure I'll use. A+ experience for me. I will do business here again.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Working with APMEX was extremely easy. The shipping was fast and the communication was great all the way through. I was interested in 10 oz silver bars so I called in and the person I spoke with was very friendly and answered a lot of questions. I ended up going with APMEX's own bar and I couldn't be happier. The price was great at only .99 over spot and my order shipped the day after they received my payment. They even sent me some cool sticky notes I'm sure I'll use. A+ experience for me. I will do business here again.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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FAST SHIPPER

Reviewed by Mike | January 14, 2016

Recently, every time I wire APMEX funds I have had a UPS tracking number in my inbox within 2-3 hours. This is important to me (Tulving) and keeps me coming back.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Owner's reply

Hi Mike,

Thanks for your 5 star review here! You are experiencing the result of our industry leading QuickShip® program. On bank wire orders, your order will be shipped the business day following the date your bank wire funds were received. You can see all the details here: http://www.apmex.com/quickship. Thank you for being a valued customer of APMEX!

Recently, every time I wire APMEX funds I have had a UPS tracking number in my inbox within 2-3 hours. This is important to me (Tulving) and keeps me coming back.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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My third order

Reviewed by Caroline | December 20, 2015

I ordered a 1 oz Gold American Eagle and I'm very happy with it. this is definitely one of the most appealing coins in my collection, and I definitely plan on getting more. I've been investing in more precious metals these days, as my 401k doesn't have as many investment options as I would like.I got the idea to finally begin investing elsewhere, and found Apmex when researching different companies. Apmex has made it easy to build my wealth in precious metals. This was my third order this year, and it certainly won't be my last. The customer service was some of the best that I have encountered. Time and time again, they are friendly, knowledgeable, and totally clear about how each transaction will work and what the expected turnaround time will be. The prices are competitive too.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Owner's reply

Hi Caroline,

Thank you for your review on here! We strive hard to deliver concierge level customer service to our customers. This is one of the principles our owner is always instilling in us here at APMEX. Thank you for being a valued customer. We look forward to serving you in the future.

I ordered a 1 oz Gold American Eagle and I'm very happy with it. this is definitely one of the most appealing coins in my collection, and I definitely plan on getting more. I've been investing in more precious metals these days, as my 401k doesn't have as many investment options as I would like.I got the idea to finally begin investing elsewhere, and found Apmex when researching different companies. Apmex has made it easy to build my wealth in precious metals. This was my third order this year, and it certainly won't be my last. The customer service was some of the best that I have encountered. Time and time again, they are friendly, knowledgeable, and totally clear about how each transaction will work and what the expected turnaround time will be. The prices are competitive too.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Beautiful Coins and Great Customer Service

Reviewed by Joy Marie | December 16, 2015

I was ready to diversify my portfolio and APMEX was a logical choice. I also wanted to ally with a site/company where I could learn more as I began my new journey into precious metals. There is something very tangible about holding a piece of your portfolio in your hands and not having to worry about the ups and downs of the stock market. APMEX made sense for me, not only because they have a large and expansive inventory, they also have exceptional customer service and that’s what I need and want from any new business partner. I am thrilled about my new journey with APMEX and these beautiful coins.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Owner's reply

Hi Joy!

Welcome to precious metals investing - an "investment you can hold." Thank you for your kind words and for putting your trust in APMEX. We will always strive hard to take care of our customers! We look forward to serving you in the future.

I was ready to diversify my portfolio and APMEX was a logical choice. I also wanted to ally with a site/company where I could learn more as I began my new journey into precious metals. There is something very tangible about holding a piece of your portfolio in your hands and not having to worry about the ups and downs of the stock market. APMEX made sense for me, not only because they have a large and expansive inventory, they also have exceptional customer service and that’s what I need and want from any new business partner. I am thrilled about my new journey with APMEX and these beautiful coins.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Great Beginner Experience!

Reviewed by Mike Sutton | December 14, 2015

I am a beginner when it comes to investing in precious metals so I did a lot of research beforehand. A colleague used Apmex in the past and recommended them. I found a lot of good reviews and found their prices to be fair. The selection was great and I ended up getting exactly what I wanted. I received my products quickly and was very happy with the quality. Thanks for making this process easy and hassle free for a beginner. Will definitely be doing more business with Apmex!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Owner's reply

Hi Mike!

Thank you for putting your faith in APMEX. We have been in business since 1999 and have built our brand on trust. As a beginner to precious metals, we hope you will continue to use us a your go-to-dealer for great selection, fast shipping and most importantly; concierge level customer service. Thank you being a valued customer of APMEX!

I am a beginner when it comes to investing in precious metals so I did a lot of research beforehand. A colleague used Apmex in the past and recommended them. I found a lot of good reviews and found their prices to be fair. The selection was great and I ended up getting exactly what I wanted. I received my products quickly and was very happy with the quality. Thanks for making this process easy and hassle free for a beginner. Will definitely be doing more business with Apmex!
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Beautiful coin

Reviewed by Gregory | December 13, 2015

The Silver Libertad is a truly beautiful coin, I like how it comes in protective plastic, perfect for long-term preservation. Now that the economy is in the crapper, buying precious metals is a sound strategy in dire times.

I like hot fast the order was processed and delivered. I also showed the coin to a local dealer and he told me it was the real deal. Well done!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
The Silver Libertad is a truly beautiful coin, I like how it comes in protective plastic, perfect for long-term preservation. Now that the economy is in the crapper, buying precious metals is a sound strategy in dire times.

I like hot fast the order was processed and delivered. I also showed the coin to a local dealer and he told me it was the real deal. Well done!
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Great Experience..!!

Reviewed by jenny cameron | December 12, 2015

I've been looking to begin invest in basic precious metals as an inflation hedge. I've spent considerable time comparing the most visible online brokers, including other well-respected, long-established businesses. APMEX won. Highly recommended to Everyone..!!
5 star from my side..

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I've been looking to begin invest in basic precious metals as an inflation hedge. I've spent considerable time comparing the most visible online brokers, including other well-respected, long-established businesses. APMEX won. Highly recommended to Everyone..!!
5 star from my side..
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Very happy with the great service

Reviewed by Cece | December 12, 2015

My family has been using APMEX for a long time when it comes to buying silver coins. They are trust-worthy and they always take the time to answer all my questions before I make my purchase for each coin. Overall, they have great service and I will keep coming back!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
My family has been using APMEX for a long time when it comes to buying silver coins. They are trust-worthy and they always take the time to answer all my questions before I make my purchase for each coin. Overall, they have great service and I will keep coming back!
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Best in class

Reviewed by Wayne | December 12, 2015

APMEX is the best place to buy precious metals online. I always get my order within 2 days. Other dealers sometimes take weeks because they don't have items in stock. APMEX is always going above and beyond and i feel like they care about mw as a customer.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
APMEX is the best place to buy precious metals online. I always get my order within 2 days. Other dealers sometimes take weeks because they don't have items in stock. APMEX is always going above and beyond and i feel like they care about mw as a customer.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Cross your fingers that you get what you ordered

Reviewed by Patrick R | December 06, 2015

I ordered two MS64 PCGS Morgan Silvers Dollars and received a 40th anniversary Eisenhower coin and a 1923 MS63 Peace Dollar.
I called APMEX the morning after receiving the wrong coins and was told that the return department had to investigate and would get back to me (like that's my problem?). A couple of hours later I received a message that the investigation determined that the mistake was due to human error (Duh!) and that I would be receiving an email with a RMA shipping label. 4-5 hours later I received the email with the label and instructions. I mail the incorrect coins back the following morning. USPS delivered the package on Monday Nov 30th. Apmex did not update me that they had received so I called them late Tues AM 12/1. They said it was received but had to process it and that I would get an email with more info. Received an email Tues pm stating that they had received the package but that it would take 3-5 days to process it (must of had a ton of returns). Late Friday 12/4 I received an email that they had processed my return and that the two Morgan coins were not available and would refund my money. ( I checked the website and one of the two coins was still showing available?) Bottom-line cross your fingers that your order is done correctly or go through the frustrating and lengthy return process described above. Good luck.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Owner's reply

Hi Patrick,

We sincerely apologize for the bad experience you had with APMEX. I looked into your account and it looks like we got you a full refund submitted. Please let us know if this is not the case. As the world's largest precious metals retailer, offering more than 10,000 different products to choose from, sometimes we do mess our inventory counts up here and there. It appears you fell victim to that error on our end. Please be assured we are always trying to improve our inventory process and this does not happen often. We do hope you will give us another chance to serve you in the future.

I ordered two MS64 PCGS Morgan Silvers Dollars and received a 40th anniversary Eisenhower coin and a 1923 MS63 Peace Dollar.
I called APMEX the morning after receiving the wrong coins and was told that the return department had to investigate and would get back to me (like that's my problem?). A couple of hours later I received a message that the investigation determined that the mistake was due to human error (Duh!) and that I would be receiving an email with a RMA shipping label. 4-5 hours later I received the email with the label and instructions. I mail the incorrect coins back the following morning. USPS delivered the package on Monday Nov 30th. Apmex did not update me that they had received so I called them late Tues AM 12/1. They said it was received but had to process it and that I would get an email with more info. Received an email Tues pm stating that they had received the package but that it would take 3-5 days to process it (must of had a ton of returns). Late Friday 12/4 I received an email that they had processed my return and that the two Morgan coins were not available and would refund my money. ( I checked the website and one of the two coins was still showing available?) Bottom-line cross your fingers that your order is done correctly or go through the frustrating and lengthy return process described above. Good luck.
Overall rating 
 
2.7
Shipping Time 
 
4.0
Customer Service 
 
3.0
Buying Experience 
 
1.0
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slow shipping

Reviewed by robert hahn | November 25, 2015

slow shipping.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
slow shipping.
Overall rating 
 
2.7
Shipping Time 
 
2.0
Customer Service 
 
3.0
Buying Experience 
 
3.0
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An A1 Solid Trustworthy Seller

Reviewed by Marjorie Wass | September 25, 2015

I am very happy with APMEX. They never fail to please, offering competitive prices and quick shipment (that is unless I order and pay with a check and I totally get the wait time for funds clearing and have done that way to get best price). I have to say I have purchased from other sellers (rarely) and constantly compare for best price but APMEX very often is the leader of the pack and I love buying from them. Never, never disappointed with any item I purchase both in quality, care in packaging, delivery. They stand out as one of the best of the best. A company that I completely love and trust. I have had no need to contact customer service however if I got less than expected from a CS Rep... Supervisors are always available. I know things would be handled fairly, because I expect it.
If they were a “Heavy Metal Band” instead of a precious metal company, I would have to choose MetallicA - because they “Rock!
P.S. I am a over 65, so I had to look that one up! Thanks APMEX for making me feel like a valued customer,

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I am very happy with APMEX. They never fail to please, offering competitive prices and quick shipment (that is unless I order and pay with a check and I totally get the wait time for funds clearing and have done that way to get best price). I have to say I have purchased from other sellers (rarely) and constantly compare for best price but APMEX very often is the leader of the pack and I love buying from them. Never, never disappointed with any item I purchase both in quality, care in packaging, delivery. They stand out as one of the best of the best. A company that I completely love and trust. I have had no need to contact customer service however if I got less than expected from a CS Rep... Supervisors are always available. I know things would be handled fairly, because I expect it.
If they were a “Heavy Metal Band” instead of a precious metal company, I would have to choose MetallicA - because they “Rock!
P.S. I am a over 65, so I had to look that one up! Thanks APMEX for making me feel like a valued customer,
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

2400$ order blown over the 2$ item.

Reviewed by Bill | September 14, 2015

I received a beautiful trio of gold ducats, a stunning 1 ounce gold proof libertad, and my long desired 20 Peso gold coin.
All very nice, as expected, packed perfectly, etc.
On website when ordering, link for "correct direct fit airtite" displayed on coin page. I added this exact direct link airtite for my 20 Peso.
It doesn't fit. Customer service (after 8 minute hold) refused to send correct size. Said it "has to be reviewed in shipping dept as a claim and in 3 to 6 days you will get an answer".
I will buy the correct airtite at my local coin shop. I will not use APMEX again, as the CS rep made clear that "ordering the wrong size isn't our fault". Um, your link, your problem.
All it would have taken was "Opps, sorry, we will drop the right one in the mail instead of "we shall review and consider..."
Wrong answer. Bill H , Florida USA

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
I received a beautiful trio of gold ducats, a stunning 1 ounce gold proof libertad, and my long desired 20 Peso gold coin.
All very nice, as expected, packed perfectly, etc.
On website when ordering, link for "correct direct fit airtite" displayed on coin page. I added this exact direct link airtite for my 20 Peso.
It doesn't fit. Customer service (after 8 minute hold) refused to send correct size. Said it "has to be reviewed in shipping dept as a claim and in 3 to 6 days you will get an answer".
I will buy the correct airtite at my local coin shop. I will not use APMEX again, as the CS rep made clear that "ordering the wrong size isn't our fault". Um, your link, your problem.
All it would have taken was "Opps, sorry, we will drop the right one in the mail instead of "we shall review and consider..."
Wrong answer. Bill H , Florida USA
Overall rating 
 
3.0
Shipping Time 
 
5.0
Customer Service 
 
1.0
Buying Experience 
 
3.0
Was this review helpful to you? 

Go somewhere else

Reviewed by jim | September 02, 2015

Round was not available until September 4th, nowhere in the description does it have an "out of stock". You see the out of stock once you pay for it. I tried to cancel my order but they charge a $35 dollar cancellation fee, plus any market loss. Worst company, better off going with someone else. I will NEVER order from them again.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Round was not available until September 4th, nowhere in the description does it have an "out of stock". You see the out of stock once you pay for it. I tried to cancel my order but they charge a $35 dollar cancellation fee, plus any market loss. Worst company, better off going with someone else. I will NEVER order from them again.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Was this review helpful to you? 

one of the worst!!!

Reviewed by David S | August 29, 2015

It's not a way to treat new customers! I used my credit Card for transaction. Couple hours later, I checked my order, it was declined. I called my credit card, transaction went through. Now they took money and declined my order. I ordered from many different companies before, never had this experience! Poor unreliable customer service!

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
It's not a way to treat new customers! I used my credit Card for transaction. Couple hours later, I checked my order, it was declined. I called my credit card, transaction went through. Now they took money and declined my order. I ordered from many different companies before, never had this experience! Poor unreliable customer service!
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Was this review helpful to you? 

Positive selling experience

Reviewed by Philip | August 11, 2015

I contacted APMEX to sell a 100gr. Credit Suisse gold bullion in August 2015. The transaction over the phone was quick and easy. The offer I got was better than other offers I previously had. We confirmed the transaction over the phone, I received a confirmation mail and shipped the bullion on USPS. I received the check in about a week. Everything went smooth.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I contacted APMEX to sell a 100gr. Credit Suisse gold bullion in August 2015. The transaction over the phone was quick and easy. The offer I got was better than other offers I previously had. We confirmed the transaction over the phone, I received a confirmation mail and shipped the bullion on USPS. I received the check in about a week. Everything went smooth.
Overall rating 
 
4.7
Shipping Time 
 
4.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Great company

Reviewed by John | July 29, 2015

Great shipping and customer service. Easy to deal with over the phone or email

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Great shipping and customer service. Easy to deal with over the phone or email
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

ok

Reviewed by Jo | June 27, 2015

Very quick shipping. Everything was good except the pre-21 morgan which looks like it was cleaned....

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Very quick shipping. Everything was good except the pre-21 morgan which looks like it was cleaned....
Overall rating 
 
4.0
Shipping Time 
 
5.0
Customer Service 
 
4.0
Buying Experience 
 
3.0
Was this review helpful to you? 

One of the best

Reviewed by Asa Scotts | June 12, 2015

I made a mistake in my check payment to them and they allowed me to make the difference on my credit card without a fee. They waited a reasonable amount of time for the check to clear their banking system which is good for their protection. Some reviewers here don't understand that when you see the check cashed in your statement it can still take a number of days to clear the merchants banking system. Order was well packed, sent promptly, and no indication that is was from a metals dealer. The couple of times I had to contact them they were professional, very polite and helpful.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I made a mistake in my check payment to them and they allowed me to make the difference on my credit card without a fee. They waited a reasonable amount of time for the check to clear their banking system which is good for their protection. Some reviewers here don't understand that when you see the check cashed in your statement it can still take a number of days to clear the merchants banking system. Order was well packed, sent promptly, and no indication that is was from a metals dealer. The couple of times I had to contact them they were professional, very polite and helpful.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Always good

Reviewed by chuck | June 10, 2015

This is a great company from which to buy. Products have always shipped on time and have always met expectation. Customer service people are friendly and helpful. I have never been disappointed.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
This is a great company from which to buy. Products have always shipped on time and have always met expectation. Customer service people are friendly and helpful. I have never been disappointed.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Great company

Reviewed by P faughn | April 03, 2015

I order monthly at least from Apmex and have for a few years. Excellent service. Very dependable.
I've tried other companies, even in last month and was disappointed in what I got. I will stick with Apmex.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Owner's reply

Thanks for your business! We appreciate you!

I order monthly at least from Apmex and have for a few years. Excellent service. Very dependable.
I've tried other companies, even in last month and was disappointed in what I got. I will stick with Apmex.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Premium Dealer

Reviewed by Tom Nichols | April 02, 2015

Prompt service. Wide variety. Fast, free shipping with tracking. No worries whenever I order from APMEX.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Owner's reply

Thanks Tom! We appreciate your business!

Prompt service. Wide variety. Fast, free shipping with tracking. No worries whenever I order from APMEX.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Great Customer Service

Reviewed by Jill Lewis | February 27, 2015

This was my second order with APMEX. I order various products as well as some capsules to go with the coins. I messed up and ordered the wrong capsules. I called their customer service and blown away by the service. They answered the phone quickly and Rebecca was a pleasure. To my amazement, they paid the freight to allow me to return the wrong capsules. I received an email when my return arrived and another mail when they sent out the replacement, which was the same day from when my capsules had arrived to them. Overall a great experience and can see why they are so well regarded.

Jill

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
This was my second order with APMEX. I order various products as well as some capsules to go with the coins. I messed up and ordered the wrong capsules. I called their customer service and blown away by the service. They answered the phone quickly and Rebecca was a pleasure. To my amazement, they paid the freight to allow me to return the wrong capsules. I received an email when my return arrived and another mail when they sent out the replacement, which was the same day from when my capsules had arrived to them. Overall a great experience and can see why they are so well regarded.

Jill
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Outstanding Experience!!!

Reviewed by Jill Lewis | February 27, 2015

APMEX has the best assortment out there. They are a class act and have a reputation of putting their customers first. In my situation, I ordered around noon and paid with bank wire. To my amazement, the order shipped same day with UPS and I had the product in hand two days later. Their package is the best I have seen in this industry. Very professional while also discreet. I would recommend them to anyone consider precious metals.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
APMEX has the best assortment out there. They are a class act and have a reputation of putting their customers first. In my situation, I ordered around noon and paid with bank wire. To my amazement, the order shipped same day with UPS and I had the product in hand two days later. Their package is the best I have seen in this industry. Very professional while also discreet. I would recommend them to anyone consider precious metals.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

One of the best

Reviewed by Tim | February 15, 2015

First off, I don't think there is an absolute best precious metals dealer out there. It all depends on what you collect. I am a platinum member for 2 years and buy mostly large quantity of Geiger Silver bars, , older Libertads, Perth Silver Lunar coins and $50 Gold Mexican Pesos. They do have the best selection of any dealer out there and I always try to buy on a dip or when they advertise a sale or special with ebay.
With that said, I use other dealers, such as JM Bullion for silver bars, Provident for Lunar MCM for NGC graded modern coins.
Overall, they have to be one of the top 3 dealers in any category in my opinion and I will continue to use in the future.


Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
First off, I don't think there is an absolute best precious metals dealer out there. It all depends on what you collect. I am a platinum member for 2 years and buy mostly large quantity of Geiger Silver bars, , older Libertads, Perth Silver Lunar coins and $50 Gold Mexican Pesos. They do have the best selection of any dealer out there and I always try to buy on a dip or when they advertise a sale or special with ebay.
With that said, I use other dealers, such as JM Bullion for silver bars, Provident for Lunar MCM for NGC graded modern coins.
Overall, they have to be one of the top 3 dealers in any category in my opinion and I will continue to use in the future.


Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

No Games, No Hidden Costs, Amazing Service

Reviewed by Mike Roy | February 13, 2015

Im new to buying precious metals, and luckily I quickly found APMEX. They ship ultra quick, and it is delivered in a discrete yet secure packaging. Received 3 days after placing order in CA. Quality was perfect. Now on to everyone's issue with APMEX and that's price. They do seem expensive, however with free shipping over 99 they beat most competitors prices once you factor in shipping. Also like anything shopping around is critical. If your investing it's not about what shape the metal is (bar, rounds, coin, etc) it's about accumulating weight. I've shopped APMEX and have always been able to find a great deal, especially on silver. I won't buy from anyone else, there is enough risk inherit in precious metals, I'll stick with a company that actually seems to think customer service is important.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Im new to buying precious metals, and luckily I quickly found APMEX. They ship ultra quick, and it is delivered in a discrete yet secure packaging. Received 3 days after placing order in CA. Quality was perfect. Now on to everyone's issue with APMEX and that's price. They do seem expensive, however with free shipping over 99 they beat most competitors prices once you factor in shipping. Also like anything shopping around is critical. If your investing it's not about what shape the metal is (bar, rounds, coin, etc) it's about accumulating weight. I've shopped APMEX and have always been able to find a great deal, especially on silver. I won't buy from anyone else, there is enough risk inherit in precious metals, I'll stick with a company that actually seems to think customer service is important.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Good, but has become too expensive

Reviewed by Dmitri | February 07, 2015

I've bought and sold quite a bit with APMEX. Unfortunately, their premiums have risen a bit too far the past year. Previously, their specials were quite good. Now, only if you are ordering at the highest quantities are they reasonable. Their selection is impressive. Only a few times have I been a bit disappointed (from shattered plastic covering on 10oz bars, which cut me to very battered, but new Silvertown bars). As buyers, they were very reliable. Given the issues involved in bullion trading, I am not too upset about delays in check clearance and shipping. The bullion business is simply not like Amazon selling books.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Owner's reply

Dmitri: We understand that you have a choice when it comes to purchasing precious metals and we're honored that APMEX is in the running. We hope that our great customer service, selection, and attention to detail help over-come any hesitations you may have. Thanks for your honest feedback and let us know if there is anything we can do to help you. You can always call us at (800) 375-9006!

I've bought and sold quite a bit with APMEX. Unfortunately, their premiums have risen a bit too far the past year. Previously, their specials were quite good. Now, only if you are ordering at the highest quantities are they reasonable. Their selection is impressive. Only a few times have I been a bit disappointed (from shattered plastic covering on 10oz bars, which cut me to very battered, but new Silvertown bars). As buyers, they were very reliable. Given the issues involved in bullion trading, I am not too upset about delays in check clearance and shipping. The bullion business is simply not like Amazon selling books.
Overall rating 
 
4.0
Shipping Time 
 
4.0
Customer Service 
 
4.0
Buying Experience 
 
4.0
Was this review helpful to you? 

Don't Sell to Them

Reviewed by Alan D | January 31, 2015

Shipped off my metal that I have been safeguarding for years. Made it to Oklahoma City two days after I shipped. The shipping date was January 16th it's the 31st of January now. I have strings of email confirmation of receipt and no money in my Bank account. If you know APMEX I am a platinum buyer, by their standard their top level. I couldn't get anyone there to help me. I hope I see my money at some point. I will never purchase again. You pay more through APMEX. And please don't sell to APMEX. You may wait forever before you see your money.

A Platinum Member

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Owner's reply

Alan: We completely understand your frustration and we apologize that there was an issue. This is not the norm with us. What we'd like to make clear is that after looking into the issue, it was found out that your bag was not received by our purchasing team when it should have been based on the dates you have given. We didn't get the damaged package waiver back until 1/28. Looking into this issue even further USPS never even shows that this package was delivered to APMEX on 1/18. We're sure that if you had called our purchasing team or our customer service team we could have looked into the issue deeper at that time.

Our turn-around time is 3-5 days from when we check in the package to when the seller to gets paid. With your products it seems like we paid it in two days. Unless you called us, we would never have known there was an issue because we received it on 1/28 and thought we were in the clear with a 2 day turn-around. Knowing the back end now, we understand your frustration. Know that you can always contact us at (800) 375-9006 and we'll always to our best to make sure you are taken care of. We appreciate your honest feedback and wish we'd known about the issue sooner so that we could have somehow made the situation "right". We're still willing to help and want you to know that our purchasing team is aware of the issue and will be happy to speak to you about it in further detail.

Shipped off my metal that I have been safeguarding for years. Made it to Oklahoma City two days after I shipped. The shipping date was January 16th it's the 31st of January now. I have strings of email confirmation of receipt and no money in my Bank account. If you know APMEX I am a platinum buyer, by their standard their top level. I couldn't get anyone there to help me. I hope I see my money at some point. I will never purchase again. You pay more through APMEX. And please don't sell to APMEX. You may wait forever before you see your money.

A Platinum Member
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Was this review helpful to you? 

APMEX Best In Class

Reviewed by Ron Maines | January 25, 2015

There are three things that are needed to care for my clients.

1. A trusted source.
2.Low fees.
3. Timely Delivery.

APMEX has helped me to build my brokerage business and make it easy to do business.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
There are three things that are needed to care for my clients.

1. A trusted source.
2.Low fees.
3. Timely Delivery.

APMEX has helped me to build my brokerage business and make it easy to do business.

Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Not the Cheapest but Probably the Best out there

Reviewed by Kevin C. | December 23, 2014

I've been a follower of precious metals for quite some time now (Mining Stocks and ETF's mostly) and finally took the plunged and ordered physical bullion about a month ago (Trying to get out of "paper gold and paper silver".) Being new to "stacking" i was concerned after doing research and hearing about the flood of counterfeits coming out of China, merchants stealing money (Tulving), super delayed shipping, receiving low quality or damaged bullion, etc. After extensive research, i decided to go with APMEX for my first order and I was glad that I did. I opted to mail in a check (which made the process much longer then some people would be comfortable with) but throughout the process, i received email updates such as when they received my check, when they processed the order, when the items were shipped, etc. Besides, anyone who wanted the items quicker, could have opted for quicker methods of payment but i decided to pay the lowest premium over spot and didnt' mind the wait.

Overall , the bars, coins and rounds received were in VERY good condition, and pleasantly came in sealed tubes or in plastic sheets / flips ; Everything neatly and discreetly packed.

Since receiving the order i have compared daily, prices between APMEX, Kitco, Provident, JM Bullion, Goldsilver.com and Gainsville; The 6 companies who i consider big players within the bullion sales world. In my opinion, is APMEX the cheapest? Probably Not. Can you find other companies out there that will have lower over spot prices with free shipping? Maybe But in my opinion, APMEX makes up more for it with Superior customer service, a wider selection, and a reputation which they stand by, to the T. Besides, some of their "on sale" items, are priced lower then the other sites i just mentioned and they are offering free shipping for the Holidays..I guess finding the absolute best possible price, is not always possible or easy...But when dealing with APMEX, paying slightly more to me, is worth the small price to have that *** PEACE OF MIND ***; That my/your earned money won't just vanish into thin air one day...

APMEX was definitely the right company for me to take the plunge and i'm looking forward to ordering from them again..

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I've been a follower of precious metals for quite some time now (Mining Stocks and ETF's mostly) and finally took the plunged and ordered physical bullion about a month ago (Trying to get out of "paper gold and paper silver".) Being new to "stacking" i was concerned after doing research and hearing about the flood of counterfeits coming out of China, merchants stealing money (Tulving), super delayed shipping, receiving low quality or damaged bullion, etc. After extensive research, i decided to go with APMEX for my first order and I was glad that I did. I opted to mail in a check (which made the process much longer then some people would be comfortable with) but throughout the process, i received email updates such as when they received my check, when they processed the order, when the items were shipped, etc. Besides, anyone who wanted the items quicker, could have opted for quicker methods of payment but i decided to pay the lowest premium over spot and didnt' mind the wait.

Overall , the bars, coins and rounds received were in VERY good condition, and pleasantly came in sealed tubes or in plastic sheets / flips ; Everything neatly and discreetly packed.

Since receiving the order i have compared daily, prices between APMEX, Kitco, Provident, JM Bullion, Goldsilver.com and Gainsville; The 6 companies who i consider big players within the bullion sales world. In my opinion, is APMEX the cheapest? Probably Not. Can you find other companies out there that will have lower over spot prices with free shipping? Maybe But in my opinion, APMEX makes up more for it with Superior customer service, a wider selection, and a reputation which they stand by, to the T. Besides, some of their "on sale" items, are priced lower then the other sites i just mentioned and they are offering free shipping for the Holidays..I guess finding the absolute best possible price, is not always possible or easy...But when dealing with APMEX, paying slightly more to me, is worth the small price to have that *** PEACE OF MIND ***; That my/your earned money won't just vanish into thin air one day...

APMEX was definitely the right company for me to take the plunge and i'm looking forward to ordering from them again..
Overall rating 
 
4.0
Shipping Time 
 
3.0
Customer Service 
 
5.0
Buying Experience 
 
4.0
Was this review helpful to you? 

Shipping charges=scam

Reviewed by D | December 11, 2014

Shipping charges to Canada are a scam.Cost me $69.48 in shipping charges for an order.The weight surcharge and extended area surcharge are a total scam. From now on the only US dealer i'll buy from is Provident metals,They only charge $20 to Canada.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
Owner's reply

No More Shipping Charges with APMEX!

Shipping charges to Canada are a scam.Cost me $69.48 in shipping charges for an order.The weight surcharge and extended area surcharge are a total scam. From now on the only US dealer i'll buy from is Provident metals,They only charge $20 to Canada.
Overall rating 
 
3.3
Shipping Time 
 
4.0
Customer Service 
 
3.0
Buying Experience 
 
3.0
Was this review helpful to you? 

Not Perfect, but the best in the business.

Reviewed by Michaels | December 09, 2014

The Pro's are obvious: Great selection of products "in stock". Quick ship. Good reputation.
The Con's: Shipping isn't Free. Premiums are too high, even for bullion bars which should be very little over spot. Some premiums for silver bars are as high as sovereign minted coins like Maples, Eagles, etc. That just shouldn't be. Overall, APMEX is a great place to buy Precious Metals. In the few times that i've actually had to deal with Customer Service, it's been as pleasant as i should expect in this day in age where customers are dispensable. APMEX isn't perfect, but they're the Industry Leader in my opinion.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
The Pro's are obvious: Great selection of products "in stock". Quick ship. Good reputation.
The Con's: Shipping isn't Free. Premiums are too high, even for bullion bars which should be very little over spot. Some premiums for silver bars are as high as sovereign minted coins like Maples, Eagles, etc. That just shouldn't be. Overall, APMEX is a great place to buy Precious Metals. In the few times that i've actually had to deal with Customer Service, it's been as pleasant as i should expect in this day in age where customers are dispensable. APMEX isn't perfect, but they're the Industry Leader in my opinion.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

I love APMEX

Reviewed by PraveenKumar | December 03, 2014

I like APMEX. I never had any issues with any of my orders.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I like APMEX. I never had any issues with any of my orders.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

apmex

Reviewed by jay | November 22, 2014

I would never buy from APMEX again. This is my 4th purchase and every time they failed. I purchased the same item from another supplier, It took 10 days to receive the item from the other supplier instead of the 26 days from APMEX... and the price for the same item was $350 more from APMEX the the other supplier.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Owner's reply

Jay: We're truly sorry that you didn't get your products quickly. While we do agree, we may not always have the lowest prices on items, we do pride ourselves on our customer service and quick shipping. By looking at your orders, it seems that you pay by check. We clearly state on our check out process that using a personal check will be a longer process than purchasing with a CC. We have to wait for the check to be mailed and then wait for it to process and clear. This process can take up to 2 weeks. Once the payment is received, your order goes into the queue to be shipped out. We apologize if this wasn't clear. Know that our customer service team is always willing to help and answer any questions at (800) 375-9006. We hope this clarifies why your order took a little longer to get to you. Thank you for your review.

I would never buy from APMEX again. This is my 4th purchase and every time they failed. I purchased the same item from another supplier, It took 10 days to receive the item from the other supplier instead of the 26 days from APMEX... and the price for the same item was $350 more from APMEX the the other supplier.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Was this review helpful to you? 

These guys are SUPER!!

Reviewed by J. Brown | October 16, 2014

I don't see a reason for bad reviews on Apmex. I pay my money. - They get me my bars. I just received my 4 th order within weeks and each item was perfect. 1-oz bars, 5 and 10-oz bars all superb. Other sites are minimum orders, higher prices, higher shipping costs.

I'm sticking with apmex. No errors.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I don't see a reason for bad reviews on Apmex. I pay my money. - They get me my bars. I just received my 4 th order within weeks and each item was perfect. 1-oz bars, 5 and 10-oz bars all superb. Other sites are minimum orders, higher prices, higher shipping costs.

I'm sticking with apmex. No errors.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

APMEX are basically crooks

Reviewed by rick | October 06, 2014

DO NOT BUY FROM APMEX. Ipurchased bullion from APMEX and Bullion exchange, both on ebay. bullion exchange delivered my purchase before apmex even put any shipping information, which they didn't. customer service was aweful. they told me ebay dictated that a 4 day hold be put on all bullion purchases. How did this other ebay user not only ship before 4 days, but actually deliver!?
I opened a dispute with paypal. they said they could not ship now and continued to hold my money! crooks and way too big for their britches for sure.
this is my first online complaint ever about any online seller. i've never been so mistreated!
Rick

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
DO NOT BUY FROM APMEX. Ipurchased bullion from APMEX and Bullion exchange, both on ebay. bullion exchange delivered my purchase before apmex even put any shipping information, which they didn't. customer service was aweful. they told me ebay dictated that a 4 day hold be put on all bullion purchases. How did this other ebay user not only ship before 4 days, but actually deliver!?
I opened a dispute with paypal. they said they could not ship now and continued to hold my money! crooks and way too big for their britches for sure.
this is my first online complaint ever about any online seller. i've never been so mistreated!
Rick
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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several buys great experience

Reviewed by Michael F | September 16, 2014

I have ordered several times from APMEX and could not be happier. I would prefer that they don't wait the 7 days on check holds as the appear to ACH the funds, particularly with repeat customers. that said every deal I have done with them has been superb. On the few occasions where I sent wires I received by metals in no more than 2 days. Everything has been as advertised and they have been great to deal with. I will continue to use them, wish they changed the personal check policy, but other than that, as mentioned above, I could not be happier.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I have ordered several times from APMEX and could not be happier. I would prefer that they don't wait the 7 days on check holds as the appear to ACH the funds, particularly with repeat customers. that said every deal I have done with them has been superb. On the few occasions where I sent wires I received by metals in no more than 2 days. Everything has been as advertised and they have been great to deal with. I will continue to use them, wish they changed the personal check policy, but other than that, as mentioned above, I could not be happier.

Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Outstanding service and trustworthiness

Reviewed by John | August 27, 2014

I researched various dealers diligently and read reviews for each one I considered purchasing from. Apmex came out on top and I was not disappointed. I am absolutely delighted to deal with a company that gives honest descriptions of their merchandise, sets delivery dates correctly, and follows up by phone to ensure that I received my shipment and to make sure I was satisfied. They call ME, not the other way around! When I want advice, they are there to help. I could go on and on but suffice to say that Apmex is the only place I will ever purchase precious metals. I strongly recommend them to everyone.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I researched various dealers diligently and read reviews for each one I considered purchasing from. Apmex came out on top and I was not disappointed. I am absolutely delighted to deal with a company that gives honest descriptions of their merchandise, sets delivery dates correctly, and follows up by phone to ensure that I received my shipment and to make sure I was satisfied. They call ME, not the other way around! When I want advice, they are there to help. I could go on and on but suffice to say that Apmex is the only place I will ever purchase precious metals. I strongly recommend them to everyone.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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THE BEST IN THIS BUSINESS

Reviewed by Elba | August 21, 2014

100% satisfaction, 100% of the times I order. This is only one of many past orders. Shipping is bullet proof, their merchandise boxes are a work of art in itself, and service is always, without exception, polite and efficient. If it shows on their web site, they have it in stock. Pictures are of merchandise are always exactly what you will get. No bait and switch with Apmex. They will always work to give you the best price possible on your particular order. If you shop anywhere else for price and false promises, you are making a big mistake. There are plenty of shalatins out there who will take you money and not deliver what theyy promise. They don't have the credibility and integrity of Apmex.
Thank you Brandy! You make every buying and selling experience a pleasure.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
100% satisfaction, 100% of the times I order. This is only one of many past orders. Shipping is bullet proof, their merchandise boxes are a work of art in itself, and service is always, without exception, polite and efficient. If it shows on their web site, they have it in stock. Pictures are of merchandise are always exactly what you will get. No bait and switch with Apmex. They will always work to give you the best price possible on your particular order. If you shop anywhere else for price and false promises, you are making a big mistake. There are plenty of shalatins out there who will take you money and not deliver what theyy promise. They don't have the credibility and integrity of Apmex.
Thank you Brandy! You make every buying and selling experience a pleasure.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Multiple Orders

Reviewed by David Stultz | July 30, 2014

Have made multiple orders larger and small. Product was as expected and shipping on time. Quick and easy way to purchase your precious metals.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Have made multiple orders larger and small. Product was as expected and shipping on time. Quick and easy way to purchase your precious metals.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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2 kilo gold without insurence

Reviewed by mo | July 01, 2014

i buy 2 kilo gold from apmex my order was over 80 k every thing it nice accept thy did not send it over night and thy did not but any insurance on the box make loss one night of sleep...i got the order the 2 day later every thing was OK.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
i buy 2 kilo gold from apmex my order was over 80 k every thing it nice accept thy did not send it over night and thy did not but any insurance on the box make loss one night of sleep...i got the order the 2 day later every thing was OK.
Overall rating 
 
4.0
Shipping Time 
 
4.0
Customer Service 
 
4.0
Buying Experience 
 
4.0
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