APMEX

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APMEX Home Page
APMEX, Investments You Hold.

Company Overview

 
3.7 (99)

Location

State
Oklahoma
City
Oklahoma City
Address
226 Dean A. McGee Ave.
ZIP
73102

Contact Information

Phone
(800) 375-9006
Web Page

American Precious Metals Exchange, now known as APMEX Inc., was created to serve as a source where investors could diversify their portfolios with Gold and Silver bullion. They offer the largest selection and best service in the industry.

With over 8,000 Gold, Silver, Platinum and Palladium products, APMEX is one of the world’s largest online retailers of Precious Metals. Over the past 10+ years, APMEX has sold over 2 million ounces of Gold and over 94 million ounces of Silver in the form of coins, rounds and bullion. APMEX enjoys an A+ Better Business Bureau rating and a 98% customer satisfaction rating. They are committed to customer’s success, providing several education tools and resources to help our customers better understand Precious Metals buying. Shop Gold & Silver products on their website or visit their Education Center to learn which products are right for your investment strategy.

 

  • Free Resources & Education: Investing in Gold and Silver doesn’t have to be intimidating. APMEX is committed to helping you better understand Precious Metals so you can make more informed investment decisions.

  • Largest Inventory Online: Over 8,000 bullion and collectible products.

  • Competitive Pricing: The leader in no-surprises, no-hidden cost pricing.

  • Precious Metals Portfolio: Monitor the current value of your Gold & Silver investment portfolio online against your acquisition cost and match your target allocation.

  • Market Alerts: Name your target price for Gold, Silver, Platinum or Palladium and APMEX will notify you as soon as the market reaches that price.

User reviews

Average user rating from: 99 user(s) View all user reviews

3.7
 
Overall Rating
3.9
 
Shipping Time
3.6
 
Customer Service
3.5
 
Buying Experience
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Ratings (the higher the better)
  • Shipping Time
  • Customer Service
  • Buying Experience
Customer's Experience
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Comments
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Great company

Reviewed by P faughn | April 03, 2015

I order monthly at least from Apmex and have for a few years. Excellent service. Very dependable.
I've tried other companies, even in last month and was disappointed in what I got. I will stick with Apmex.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Owner's reply

Thanks for your business! We appreciate you!

I order monthly at least from Apmex and have for a few years. Excellent service. Very dependable.
I've tried other companies, even in last month and was disappointed in what I got. I will stick with Apmex.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Premium Dealer

Reviewed by Tom Nichols | April 02, 2015

Prompt service. Wide variety. Fast, free shipping with tracking. No worries whenever I order from APMEX.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Owner's reply

Thanks Tom! We appreciate your business!

Prompt service. Wide variety. Fast, free shipping with tracking. No worries whenever I order from APMEX.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Great Customer Service

Reviewed by Jill Lewis | February 27, 2015

This was my second order with APMEX. I order various products as well as some capsules to go with the coins. I messed up and ordered the wrong capsules. I called their customer service and blown away by the service. They answered the phone quickly and Rebecca was a pleasure. To my amazement, they paid the freight to allow me to return the wrong capsules. I received an email when my return arrived and another mail when they sent out the replacement, which was the same day from when my capsules had arrived to them. Overall a great experience and can see why they are so well regarded.

Jill

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
This was my second order with APMEX. I order various products as well as some capsules to go with the coins. I messed up and ordered the wrong capsules. I called their customer service and blown away by the service. They answered the phone quickly and Rebecca was a pleasure. To my amazement, they paid the freight to allow me to return the wrong capsules. I received an email when my return arrived and another mail when they sent out the replacement, which was the same day from when my capsules had arrived to them. Overall a great experience and can see why they are so well regarded.

Jill
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Outstanding Experience!!!

Reviewed by Jill Lewis | February 27, 2015

APMEX has the best assortment out there. They are a class act and have a reputation of putting their customers first. In my situation, I ordered around noon and paid with bank wire. To my amazement, the order shipped same day with UPS and I had the product in hand two days later. Their package is the best I have seen in this industry. Very professional while also discreet. I would recommend them to anyone consider precious metals.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
APMEX has the best assortment out there. They are a class act and have a reputation of putting their customers first. In my situation, I ordered around noon and paid with bank wire. To my amazement, the order shipped same day with UPS and I had the product in hand two days later. Their package is the best I have seen in this industry. Very professional while also discreet. I would recommend them to anyone consider precious metals.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

One of the best

Reviewed by Tim | February 15, 2015

First off, I don't think there is an absolute best precious metals dealer out there. It all depends on what you collect. I am a platinum member for 2 years and buy mostly large quantity of Geiger Silver bars, , older Libertads, Perth Silver Lunar coins and $50 Gold Mexican Pesos. They do have the best selection of any dealer out there and I always try to buy on a dip or when they advertise a sale or special with ebay.
With that said, I use other dealers, such as JM Bullion for silver bars, Provident for Lunar MCM for NGC graded modern coins.
Overall, they have to be one of the top 3 dealers in any category in my opinion and I will continue to use in the future.


Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
First off, I don't think there is an absolute best precious metals dealer out there. It all depends on what you collect. I am a platinum member for 2 years and buy mostly large quantity of Geiger Silver bars, , older Libertads, Perth Silver Lunar coins and $50 Gold Mexican Pesos. They do have the best selection of any dealer out there and I always try to buy on a dip or when they advertise a sale or special with ebay.
With that said, I use other dealers, such as JM Bullion for silver bars, Provident for Lunar MCM for NGC graded modern coins.
Overall, they have to be one of the top 3 dealers in any category in my opinion and I will continue to use in the future.


Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

No Games, No Hidden Costs, Amazing Service

Reviewed by Mike Roy | February 13, 2015

Im new to buying precious metals, and luckily I quickly found APMEX. They ship ultra quick, and it is delivered in a discrete yet secure packaging. Received 3 days after placing order in CA. Quality was perfect. Now on to everyone's issue with APMEX and that's price. They do seem expensive, however with free shipping over 99 they beat most competitors prices once you factor in shipping. Also like anything shopping around is critical. If your investing it's not about what shape the metal is (bar, rounds, coin, etc) it's about accumulating weight. I've shopped APMEX and have always been able to find a great deal, especially on silver. I won't buy from anyone else, there is enough risk inherit in precious metals, I'll stick with a company that actually seems to think customer service is important.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Im new to buying precious metals, and luckily I quickly found APMEX. They ship ultra quick, and it is delivered in a discrete yet secure packaging. Received 3 days after placing order in CA. Quality was perfect. Now on to everyone's issue with APMEX and that's price. They do seem expensive, however with free shipping over 99 they beat most competitors prices once you factor in shipping. Also like anything shopping around is critical. If your investing it's not about what shape the metal is (bar, rounds, coin, etc) it's about accumulating weight. I've shopped APMEX and have always been able to find a great deal, especially on silver. I won't buy from anyone else, there is enough risk inherit in precious metals, I'll stick with a company that actually seems to think customer service is important.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Good, but has become too expensive

Reviewed by Dmitri | February 07, 2015

I've bought and sold quite a bit with APMEX. Unfortunately, their premiums have risen a bit too far the past year. Previously, their specials were quite good. Now, only if you are ordering at the highest quantities are they reasonable. Their selection is impressive. Only a few times have I been a bit disappointed (from shattered plastic covering on 10oz bars, which cut me to very battered, but new Silvertown bars). As buyers, they were very reliable. Given the issues involved in bullion trading, I am not too upset about delays in check clearance and shipping. The bullion business is simply not like Amazon selling books.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Owner's reply

Dmitri: We understand that you have a choice when it comes to purchasing precious metals and we're honored that APMEX is in the running. We hope that our great customer service, selection, and attention to detail help over-come any hesitations you may have. Thanks for your honest feedback and let us know if there is anything we can do to help you. You can always call us at (800) 375-9006!

I've bought and sold quite a bit with APMEX. Unfortunately, their premiums have risen a bit too far the past year. Previously, their specials were quite good. Now, only if you are ordering at the highest quantities are they reasonable. Their selection is impressive. Only a few times have I been a bit disappointed (from shattered plastic covering on 10oz bars, which cut me to very battered, but new Silvertown bars). As buyers, they were very reliable. Given the issues involved in bullion trading, I am not too upset about delays in check clearance and shipping. The bullion business is simply not like Amazon selling books.
Overall rating 
 
4.0
Shipping Time 
 
4.0
Customer Service 
 
4.0
Buying Experience 
 
4.0
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Don't Sell to Them

Reviewed by Alan D | January 31, 2015

Shipped off my metal that I have been safeguarding for years. Made it to Oklahoma City two days after I shipped. The shipping date was January 16th it's the 31st of January now. I have strings of email confirmation of receipt and no money in my Bank account. If you know APMEX I am a platinum buyer, by their standard their top level. I couldn't get anyone there to help me. I hope I see my money at some point. I will never purchase again. You pay more through APMEX. And please don't sell to APMEX. You may wait forever before you see your money.

A Platinum Member

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Owner's reply

Alan: We completely understand your frustration and we apologize that there was an issue. This is not the norm with us. What we'd like to make clear is that after looking into the issue, it was found out that your bag was not received by our purchasing team when it should have been based on the dates you have given. We didn't get the damaged package waiver back until 1/28. Looking into this issue even further USPS never even shows that this package was delivered to APMEX on 1/18. We're sure that if you had called our purchasing team or our customer service team we could have looked into the issue deeper at that time.

Our turn-around time is 3-5 days from when we check in the package to when the seller to gets paid. With your products it seems like we paid it in two days. Unless you called us, we would never have known there was an issue because we received it on 1/28 and thought we were in the clear with a 2 day turn-around. Knowing the back end now, we understand your frustration. Know that you can always contact us at (800) 375-9006 and we'll always to our best to make sure you are taken care of. We appreciate your honest feedback and wish we'd known about the issue sooner so that we could have somehow made the situation "right". We're still willing to help and want you to know that our purchasing team is aware of the issue and will be happy to speak to you about it in further detail.

Shipped off my metal that I have been safeguarding for years. Made it to Oklahoma City two days after I shipped. The shipping date was January 16th it's the 31st of January now. I have strings of email confirmation of receipt and no money in my Bank account. If you know APMEX I am a platinum buyer, by their standard their top level. I couldn't get anyone there to help me. I hope I see my money at some point. I will never purchase again. You pay more through APMEX. And please don't sell to APMEX. You may wait forever before you see your money.

A Platinum Member
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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APMEX Best In Class

Reviewed by Ron Maines | January 25, 2015

There are three things that are needed to care for my clients.

1. A trusted source.
2.Low fees.
3. Timely Delivery.

APMEX has helped me to build my brokerage business and make it easy to do business.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
There are three things that are needed to care for my clients.

1. A trusted source.
2.Low fees.
3. Timely Delivery.

APMEX has helped me to build my brokerage business and make it easy to do business.

Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Not the Cheapest but Probably the Best out there

Reviewed by Kevin C. | December 23, 2014

I've been a follower of precious metals for quite some time now (Mining Stocks and ETF's mostly) and finally took the plunged and ordered physical bullion about a month ago (Trying to get out of "paper gold and paper silver".) Being new to "stacking" i was concerned after doing research and hearing about the flood of counterfeits coming out of China, merchants stealing money (Tulving), super delayed shipping, receiving low quality or damaged bullion, etc. After extensive research, i decided to go with APMEX for my first order and I was glad that I did. I opted to mail in a check (which made the process much longer then some people would be comfortable with) but throughout the process, i received email updates such as when they received my check, when they processed the order, when the items were shipped, etc. Besides, anyone who wanted the items quicker, could have opted for quicker methods of payment but i decided to pay the lowest premium over spot and didnt' mind the wait.

Overall , the bars, coins and rounds received were in VERY good condition, and pleasantly came in sealed tubes or in plastic sheets / flips ; Everything neatly and discreetly packed.

Since receiving the order i have compared daily, prices between APMEX, Kitco, Provident, JM Bullion, Goldsilver.com and Gainsville; The 6 companies who i consider big players within the bullion sales world. In my opinion, is APMEX the cheapest? Probably Not. Can you find other companies out there that will have lower over spot prices with free shipping? Maybe But in my opinion, APMEX makes up more for it with Superior customer service, a wider selection, and a reputation which they stand by, to the T. Besides, some of their "on sale" items, are priced lower then the other sites i just mentioned and they are offering free shipping for the Holidays..I guess finding the absolute best possible price, is not always possible or easy...But when dealing with APMEX, paying slightly more to me, is worth the small price to have that *** PEACE OF MIND ***; That my/your earned money won't just vanish into thin air one day...

APMEX was definitely the right company for me to take the plunge and i'm looking forward to ordering from them again..

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I've been a follower of precious metals for quite some time now (Mining Stocks and ETF's mostly) and finally took the plunged and ordered physical bullion about a month ago (Trying to get out of "paper gold and paper silver".) Being new to "stacking" i was concerned after doing research and hearing about the flood of counterfeits coming out of China, merchants stealing money (Tulving), super delayed shipping, receiving low quality or damaged bullion, etc. After extensive research, i decided to go with APMEX for my first order and I was glad that I did. I opted to mail in a check (which made the process much longer then some people would be comfortable with) but throughout the process, i received email updates such as when they received my check, when they processed the order, when the items were shipped, etc. Besides, anyone who wanted the items quicker, could have opted for quicker methods of payment but i decided to pay the lowest premium over spot and didnt' mind the wait.

Overall , the bars, coins and rounds received were in VERY good condition, and pleasantly came in sealed tubes or in plastic sheets / flips ; Everything neatly and discreetly packed.

Since receiving the order i have compared daily, prices between APMEX, Kitco, Provident, JM Bullion, Goldsilver.com and Gainsville; The 6 companies who i consider big players within the bullion sales world. In my opinion, is APMEX the cheapest? Probably Not. Can you find other companies out there that will have lower over spot prices with free shipping? Maybe But in my opinion, APMEX makes up more for it with Superior customer service, a wider selection, and a reputation which they stand by, to the T. Besides, some of their "on sale" items, are priced lower then the other sites i just mentioned and they are offering free shipping for the Holidays..I guess finding the absolute best possible price, is not always possible or easy...But when dealing with APMEX, paying slightly more to me, is worth the small price to have that *** PEACE OF MIND ***; That my/your earned money won't just vanish into thin air one day...

APMEX was definitely the right company for me to take the plunge and i'm looking forward to ordering from them again..
Overall rating 
 
4.0
Shipping Time 
 
3.0
Customer Service 
 
5.0
Buying Experience 
 
4.0
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Shipping charges=scam

Reviewed by D | December 11, 2014

Shipping charges to Canada are a scam.Cost me $69.48 in shipping charges for an order.The weight surcharge and extended area surcharge are a total scam. From now on the only US dealer i'll buy from is Provident metals,They only charge $20 to Canada.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
Owner's reply

No More Shipping Charges with APMEX!

Shipping charges to Canada are a scam.Cost me $69.48 in shipping charges for an order.The weight surcharge and extended area surcharge are a total scam. From now on the only US dealer i'll buy from is Provident metals,They only charge $20 to Canada.
Overall rating 
 
3.3
Shipping Time 
 
4.0
Customer Service 
 
3.0
Buying Experience 
 
3.0
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Not Perfect, but the best in the business.

Reviewed by Michaels | December 09, 2014

The Pro's are obvious: Great selection of products "in stock". Quick ship. Good reputation.
The Con's: Shipping isn't Free. Premiums are too high, even for bullion bars which should be very little over spot. Some premiums for silver bars are as high as sovereign minted coins like Maples, Eagles, etc. That just shouldn't be. Overall, APMEX is a great place to buy Precious Metals. In the few times that i've actually had to deal with Customer Service, it's been as pleasant as i should expect in this day in age where customers are dispensable. APMEX isn't perfect, but they're the Industry Leader in my opinion.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
The Pro's are obvious: Great selection of products "in stock". Quick ship. Good reputation.
The Con's: Shipping isn't Free. Premiums are too high, even for bullion bars which should be very little over spot. Some premiums for silver bars are as high as sovereign minted coins like Maples, Eagles, etc. That just shouldn't be. Overall, APMEX is a great place to buy Precious Metals. In the few times that i've actually had to deal with Customer Service, it's been as pleasant as i should expect in this day in age where customers are dispensable. APMEX isn't perfect, but they're the Industry Leader in my opinion.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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I love APMEX

Reviewed by PraveenKumar | December 03, 2014

I like APMEX. I never had any issues with any of my orders.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I like APMEX. I never had any issues with any of my orders.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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apmex

Reviewed by jay | November 22, 2014

I would never buy from APMEX again. This is my 4th purchase and every time they failed. I purchased the same item from another supplier, It took 10 days to receive the item from the other supplier instead of the 26 days from APMEX... and the price for the same item was $350 more from APMEX the the other supplier.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Owner's reply

Jay: We're truly sorry that you didn't get your products quickly. While we do agree, we may not always have the lowest prices on items, we do pride ourselves on our customer service and quick shipping. By looking at your orders, it seems that you pay by check. We clearly state on our check out process that using a personal check will be a longer process than purchasing with a CC. We have to wait for the check to be mailed and then wait for it to process and clear. This process can take up to 2 weeks. Once the payment is received, your order goes into the queue to be shipped out. We apologize if this wasn't clear. Know that our customer service team is always willing to help and answer any questions at (800) 375-9006. We hope this clarifies why your order took a little longer to get to you. Thank you for your review.

I would never buy from APMEX again. This is my 4th purchase and every time they failed. I purchased the same item from another supplier, It took 10 days to receive the item from the other supplier instead of the 26 days from APMEX... and the price for the same item was $350 more from APMEX the the other supplier.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Was this review helpful to you? 

These guys are SUPER!!

Reviewed by J. Brown | October 16, 2014

I don't see a reason for bad reviews on Apmex. I pay my money. - They get me my bars. I just received my 4 th order within weeks and each item was perfect. 1-oz bars, 5 and 10-oz bars all superb. Other sites are minimum orders, higher prices, higher shipping costs.

I'm sticking with apmex. No errors.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I don't see a reason for bad reviews on Apmex. I pay my money. - They get me my bars. I just received my 4 th order within weeks and each item was perfect. 1-oz bars, 5 and 10-oz bars all superb. Other sites are minimum orders, higher prices, higher shipping costs.

I'm sticking with apmex. No errors.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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APMEX are basically crooks

Reviewed by rick | October 06, 2014

DO NOT BUY FROM APMEX. Ipurchased bullion from APMEX and Bullion exchange, both on ebay. bullion exchange delivered my purchase before apmex even put any shipping information, which they didn't. customer service was aweful. they told me ebay dictated that a 4 day hold be put on all bullion purchases. How did this other ebay user not only ship before 4 days, but actually deliver!?
I opened a dispute with paypal. they said they could not ship now and continued to hold my money! crooks and way too big for their britches for sure.
this is my first online complaint ever about any online seller. i've never been so mistreated!
Rick

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
DO NOT BUY FROM APMEX. Ipurchased bullion from APMEX and Bullion exchange, both on ebay. bullion exchange delivered my purchase before apmex even put any shipping information, which they didn't. customer service was aweful. they told me ebay dictated that a 4 day hold be put on all bullion purchases. How did this other ebay user not only ship before 4 days, but actually deliver!?
I opened a dispute with paypal. they said they could not ship now and continued to hold my money! crooks and way too big for their britches for sure.
this is my first online complaint ever about any online seller. i've never been so mistreated!
Rick
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Was this review helpful to you? 

several buys great experience

Reviewed by Michael F | September 16, 2014

I have ordered several times from APMEX and could not be happier. I would prefer that they don't wait the 7 days on check holds as the appear to ACH the funds, particularly with repeat customers. that said every deal I have done with them has been superb. On the few occasions where I sent wires I received by metals in no more than 2 days. Everything has been as advertised and they have been great to deal with. I will continue to use them, wish they changed the personal check policy, but other than that, as mentioned above, I could not be happier.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I have ordered several times from APMEX and could not be happier. I would prefer that they don't wait the 7 days on check holds as the appear to ACH the funds, particularly with repeat customers. that said every deal I have done with them has been superb. On the few occasions where I sent wires I received by metals in no more than 2 days. Everything has been as advertised and they have been great to deal with. I will continue to use them, wish they changed the personal check policy, but other than that, as mentioned above, I could not be happier.

Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Outstanding service and trustworthiness

Reviewed by John | August 27, 2014

I researched various dealers diligently and read reviews for each one I considered purchasing from. Apmex came out on top and I was not disappointed. I am absolutely delighted to deal with a company that gives honest descriptions of their merchandise, sets delivery dates correctly, and follows up by phone to ensure that I received my shipment and to make sure I was satisfied. They call ME, not the other way around! When I want advice, they are there to help. I could go on and on but suffice to say that Apmex is the only place I will ever purchase precious metals. I strongly recommend them to everyone.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I researched various dealers diligently and read reviews for each one I considered purchasing from. Apmex came out on top and I was not disappointed. I am absolutely delighted to deal with a company that gives honest descriptions of their merchandise, sets delivery dates correctly, and follows up by phone to ensure that I received my shipment and to make sure I was satisfied. They call ME, not the other way around! When I want advice, they are there to help. I could go on and on but suffice to say that Apmex is the only place I will ever purchase precious metals. I strongly recommend them to everyone.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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THE BEST IN THIS BUSINESS

Reviewed by Elba | August 21, 2014

100% satisfaction, 100% of the times I order. This is only one of many past orders. Shipping is bullet proof, their merchandise boxes are a work of art in itself, and service is always, without exception, polite and efficient. If it shows on their web site, they have it in stock. Pictures are of merchandise are always exactly what you will get. No bait and switch with Apmex. They will always work to give you the best price possible on your particular order. If you shop anywhere else for price and false promises, you are making a big mistake. There are plenty of shalatins out there who will take you money and not deliver what theyy promise. They don't have the credibility and integrity of Apmex.
Thank you Brandy! You make every buying and selling experience a pleasure.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
100% satisfaction, 100% of the times I order. This is only one of many past orders. Shipping is bullet proof, their merchandise boxes are a work of art in itself, and service is always, without exception, polite and efficient. If it shows on their web site, they have it in stock. Pictures are of merchandise are always exactly what you will get. No bait and switch with Apmex. They will always work to give you the best price possible on your particular order. If you shop anywhere else for price and false promises, you are making a big mistake. There are plenty of shalatins out there who will take you money and not deliver what theyy promise. They don't have the credibility and integrity of Apmex.
Thank you Brandy! You make every buying and selling experience a pleasure.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Multiple Orders

Reviewed by David Stultz | July 30, 2014

Have made multiple orders larger and small. Product was as expected and shipping on time. Quick and easy way to purchase your precious metals.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Have made multiple orders larger and small. Product was as expected and shipping on time. Quick and easy way to purchase your precious metals.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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2 kilo gold without insurence

Reviewed by mo | July 01, 2014

i buy 2 kilo gold from apmex my order was over 80 k every thing it nice accept thy did not send it over night and thy did not but any insurance on the box make loss one night of sleep...i got the order the 2 day later every thing was OK.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
i buy 2 kilo gold from apmex my order was over 80 k every thing it nice accept thy did not send it over night and thy did not but any insurance on the box make loss one night of sleep...i got the order the 2 day later every thing was OK.
Overall rating 
 
4.0
Shipping Time 
 
4.0
Customer Service 
 
4.0
Buying Experience 
 
4.0
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Rip off

Reviewed by Penny | June 14, 2014

Bought 5 1878cc Morgan Silver dollars. I never got the Items and waited several months. APMEX just blew me off as thou I did not matter. They said the Items were under insurance and I would get a refund. I never got anything.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Bought 5 1878cc Morgan Silver dollars. I never got the Items and waited several months. APMEX just blew me off as thou I did not matter. They said the Items were under insurance and I would get a refund. I never got anything.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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Once coin short

Reviewed by John | May 16, 2014

I Bought a 100$ value bag of liberty halves and got the bag and counted them 3 times. It was one coin short. I would call this skimming or sloppy processing. I don't know and I don't care. I wont ever buy from them again.

*If I find a silver half laying around my office I will contact this site and ask them to remove this review.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
I Bought a 100$ value bag of liberty halves and got the bag and counted them 3 times. It was one coin short. I would call this skimming or sloppy processing. I don't know and I don't care. I wont ever buy from them again.

*If I find a silver half laying around my office I will contact this site and ask them to remove this review.
Overall rating 
 
3.0
Shipping Time 
 
5.0
Customer Service 
 
3.0
Buying Experience 
 
1.0
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BEST OF THE BEST

Reviewed by Tom Mann | May 08, 2014

Ordered $10,000+ in gold coins in the morning. Sent a wire transfer payment with full payment at noon the same day. Apmex shipped that same afternoon. The coins were in my mailbox the very next day (from 4 states away). The coins were exactly what was ordered, and packaged extremely well.

As a gold buyer, it just cannot get any better than this. Have ordered from a couple of other dealers and those transactions were OK... But nothing can beat this exceptional buyer experience.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Ordered $10,000+ in gold coins in the morning. Sent a wire transfer payment with full payment at noon the same day. Apmex shipped that same afternoon. The coins were in my mailbox the very next day (from 4 states away). The coins were exactly what was ordered, and packaged extremely well.

As a gold buyer, it just cannot get any better than this. Have ordered from a couple of other dealers and those transactions were OK... But nothing can beat this exceptional buyer experience.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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First Order - Good Fulfillment

Reviewed by Alan Adler | May 07, 2014

Very happy with the buying experience. Order came in a timely manner and great packaging. The silver bars that I ordered were packed in an inner box with foam padding. In fact it's good enough to use for storing the silver. No need to transfer to another box. The website is a little busy with an incredible amount of products available. Maybe an easier way to navigate would be nice but it's by no means unusable. The wishlist feature is great. Everyone should have that feature. As I browse around the site I can just click on an item and add it to the wishlist. Considering how many items they have, it's a must have feature. I can definitely say that I'll be buying again. In fact I'll be entering a second order this afternoon.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Very happy with the buying experience. Order came in a timely manner and great packaging. The silver bars that I ordered were packed in an inner box with foam padding. In fact it's good enough to use for storing the silver. No need to transfer to another box. The website is a little busy with an incredible amount of products available. Maybe an easier way to navigate would be nice but it's by no means unusable. The wishlist feature is great. Everyone should have that feature. As I browse around the site I can just click on an item and add it to the wishlist. Considering how many items they have, it's a must have feature. I can definitely say that I'll be buying again. In fact I'll be entering a second order this afternoon.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

APMEX deems to bring and resurrect racism and discrimination.

Reviewed by F Elwan | March 31, 2014

Another Sad day in the land of the U.S.A
Another big company practices the most discriminatory practice that was thought to be long had gone and forbidden from being practiced and society have evolved and forgotten the knowhow of practicing such discrimination and racism. APMEX deems to bring and resurrect racism and discrimination against you if your name sounds Mediterranean or Islamic or anything out of the normal and acceptable names such as Michael, Steve, John or Sam, e.t.c.
If your name remotely resembles a Mediterranean name or God forbid a Muslim name, prepare yourself to be scrutinized and discriminated against by APMEX. Just like when African Americans used to be discriminated against in the past (and still in the present) because of the color of their skin! Today you better run to the court house and change your name if your name happened to be Raheem or Abdullah and definitely if your name is Mohammed. If you don’t, then you should expect denial of credit, employment, school admission and a phone call from every security Dept of any company you made a purchase from over the internet.
This is how bad the situation for people who lives in the U.S with such names and hale from Mediterranean or Muslim backgrounds. The discrimination against this group of minority in our society has become more and more aggressive and apparent in all aspects of our society with no shame of practicing this type of discriminations and racism! APMEX is a company that openly practices this kind of racism and discrimination.
My latest encounter with such discrimination came from a transaction I have made with a company by the name of APMEX. Supposedly this is a big and reputable company in the retail business of precious metal, but not big enough to elevate them self from the demeaning practice of discrimination. Upon placing an order with this company I received an email for APMEX stating that there is a small problem with my order needed to be solved by contacting them to solve this small problem. Sure no problem I picked up the phone and dialed the provided 800 number to be greeted by whom? By their security department!! “How can I help you” I asked Michelle the lady that was according to her from APMEX security Dept.? Michelle responded with the most shocking and the most poorly thought off of a question, where are you located Mr. Elwan? “Here in New York” I responded,” why” I asked? We’ll Mr. Elwan your IP address showing that you have placed your order from the Netherlands are you in the Netherland Mr. Elwan? No I responded I am here in New York and I placed the order from my home here in NY, what do you mean my IP address is coming from the Netherland? I continued by saying “what kind of BS you are trying to pull here guys? “ In an apparent change of tactics Michelle asked me if I could provide her with my credit card information to verify my address with my bank. At this point I felt that I am being a victim of an obvious and classic case of discrimination, first of all, I told Michelle, your sales department should have been with me on the phone to initiate the phone call with my bank since they should have all the necessary information to provide my bank while I am with them on the phone, and not some security department that is asking me for my credit card information one more time, second of all APMEX have already got an authorization from my bank and the amount has been deducted from my available funds and if they have any security issues as they claim then they should of contacted me the day the order was placed and not two days after, what kind of a security department that delay such important issue? That is if there is such an important issue as they claim and not just practicing some kind of discrimination and racist act that is violating every civil law on the federal lave and the state level of every state in the U.S.A.
Michelle could not find in her pretext scenarios a respond to my objection to APMEX customers humiliating practices and the only thing she can offer is to cancel the order, not to process and expedite the order and apologize for their obvious attempt to practice the lowest level of racism and discrimination, no cancel the order and prove to me and to all Americans out there that APMEX is a company that practice openly racism and discrimination.

F Elwan
Law Student at the New York University School of Law.


Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Another Sad day in the land of the U.S.A
Another big company practices the most discriminatory practice that was thought to be long had gone and forbidden from being practiced and society have evolved and forgotten the knowhow of practicing such discrimination and racism. APMEX deems to bring and resurrect racism and discrimination against you if your name sounds Mediterranean or Islamic or anything out of the normal and acceptable names such as Michael, Steve, John or Sam, e.t.c.
If your name remotely resembles a Mediterranean name or God forbid a Muslim name, prepare yourself to be scrutinized and discriminated against by APMEX. Just like when African Americans used to be discriminated against in the past (and still in the present) because of the color of their skin! Today you better run to the court house and change your name if your name happened to be Raheem or Abdullah and definitely if your name is Mohammed. If you don’t, then you should expect denial of credit, employment, school admission and a phone call from every security Dept of any company you made a purchase from over the internet.
This is how bad the situation for people who lives in the U.S with such names and hale from Mediterranean or Muslim backgrounds. The discrimination against this group of minority in our society has become more and more aggressive and apparent in all aspects of our society with no shame of practicing this type of discriminations and racism! APMEX is a company that openly practices this kind of racism and discrimination.
My latest encounter with such discrimination came from a transaction I have made with a company by the name of APMEX. Supposedly this is a big and reputable company in the retail business of precious metal, but not big enough to elevate them self from the demeaning practice of discrimination. Upon placing an order with this company I received an email for APMEX stating that there is a small problem with my order needed to be solved by contacting them to solve this small problem. Sure no problem I picked up the phone and dialed the provided 800 number to be greeted by whom? By their security department!! “How can I help you” I asked Michelle the lady that was according to her from APMEX security Dept.? Michelle responded with the most shocking and the most poorly thought off of a question, where are you located Mr. Elwan? “Here in New York” I responded,” why” I asked? We’ll Mr. Elwan your IP address showing that you have placed your order from the Netherlands are you in the Netherland Mr. Elwan? No I responded I am here in New York and I placed the order from my home here in NY, what do you mean my IP address is coming from the Netherland? I continued by saying “what kind of BS you are trying to pull here guys? “ In an apparent change of tactics Michelle asked me if I could provide her with my credit card information to verify my address with my bank. At this point I felt that I am being a victim of an obvious and classic case of discrimination, first of all, I told Michelle, your sales department should have been with me on the phone to initiate the phone call with my bank since they should have all the necessary information to provide my bank while I am with them on the phone, and not some security department that is asking me for my credit card information one more time, second of all APMEX have already got an authorization from my bank and the amount has been deducted from my available funds and if they have any security issues as they claim then they should of contacted me the day the order was placed and not two days after, what kind of a security department that delay such important issue? That is if there is such an important issue as they claim and not just practicing some kind of discrimination and racist act that is violating every civil law on the federal lave and the state level of every state in the U.S.A.
Michelle could not find in her pretext scenarios a respond to my objection to APMEX customers humiliating practices and the only thing she can offer is to cancel the order, not to process and expedite the order and apologize for their obvious attempt to practice the lowest level of racism and discrimination, no cancel the order and prove to me and to all Americans out there that APMEX is a company that practice openly racism and discrimination.

F Elwan
Law Student at the New York University School of Law.


Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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Apmex is great!

Reviewed by Buddy | March 29, 2014

I have ordered from apmex 8 times now and have got everything in a timely manner and what I ordered. I have also had good luck with Scottsdale and Northwest mint. Good thing about Apmex is you can order a few dollars in halves or quarters to finish of those rolls you have been working on.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I have ordered from apmex 8 times now and have got everything in a timely manner and what I ordered. I have also had good luck with Scottsdale and Northwest mint. Good thing about Apmex is you can order a few dollars in halves or quarters to finish of those rolls you have been working on.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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APMEX Rocks!!!

Reviewed by Neil | March 12, 2014

APMEX, in my opinion, is BY FAR the most trusted on-line Precious Metal Dealer. Their prices are a little higher than others, but the peace of mind i get that my order will be shipped no more than two days after cleared payment(always one day for me cause I pay by credit card)is well worth it. I have placed 11 orders with them and they were all FLAWLESS! BTW, they are always having specials where you can save a lot of money. I love these guys!!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
APMEX, in my opinion, is BY FAR the most trusted on-line Precious Metal Dealer. Their prices are a little higher than others, but the peace of mind i get that my order will be shipped no more than two days after cleared payment(always one day for me cause I pay by credit card)is well worth it. I have placed 11 orders with them and they were all FLAWLESS! BTW, they are always having specials where you can save a lot of money. I love these guys!!
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Lightning fast shipping

Reviewed by Robert | March 09, 2014

I just completed my 9th order with Apmex.The items have always been as described and they were shipped the next day.Prices are a little high but not bad.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I just completed my 9th order with Apmex.The items have always been as described and they were shipped the next day.Prices are a little high but not bad.
Overall rating 
 
4.7
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
4.0
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Apmex

Reviewed by Craig Smith | February 28, 2014

Purchased a new uncirculated 2014 Gold Eagle. Coin came with rust. Called them to return. Never heard back from them.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Purchased a new uncirculated 2014 Gold Eagle. Coin came with rust. Called them to return. Never heard back from them.
Overall rating 
 
2.3
Shipping Time 
 
5.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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Tricksters

Reviewed by Krishna Bhat | February 19, 2014

I saw this advertisement for gold British Victoria sovereigns, and ordered two. I received George head coins not the Victoria heads.
The Post shipment guys wrote me that they will give free shipment next time as a consolation. I tried to explain that at least they should replace one of the two with the Victoria head , for which the guys emailed saying they have none currently in stock. Two days later the same advertisement showed up indicating those coins are now available. So I called. The customer rep was rude and told me that if I don't like the coin I can return for refund -- but the price of gold and the coins had gone up in the meantime and I could get more by selling them. They advertise one thing and send something else; they do try to cover this trick by saying coins can be from this date to that date but if you are looking for Victoria head coins, you will get George heads (cleverly packaged by giving dates not descriptions although the title of the ad says Victoria). High shipping charges as well.

Obviously they do not care and not buying from them is the best choice.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
I saw this advertisement for gold British Victoria sovereigns, and ordered two. I received George head coins not the Victoria heads.
The Post shipment guys wrote me that they will give free shipment next time as a consolation. I tried to explain that at least they should replace one of the two with the Victoria head , for which the guys emailed saying they have none currently in stock. Two days later the same advertisement showed up indicating those coins are now available. So I called. The customer rep was rude and told me that if I don't like the coin I can return for refund -- but the price of gold and the coins had gone up in the meantime and I could get more by selling them. They advertise one thing and send something else; they do try to cover this trick by saying coins can be from this date to that date but if you are looking for Victoria head coins, you will get George heads (cleverly packaged by giving dates not descriptions although the title of the ad says Victoria). High shipping charges as well.

Obviously they do not care and not buying from them is the best choice.

Overall rating 
 
1.3
Shipping Time 
 
2.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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100 OZ silver bar was not stamped

Reviewed by par | January 17, 2014

100 OZ JM silver bar was only stamped OZ, i.e. the 100 was missing. I can not believe it left the mint and/or assay office in this condition.

Bar was returned and full refund was given, less shipping charges to and from AMPEX.
I feel they should have reimbursed for these charges.

I left negative comments on their website but they were never published.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
100 OZ JM silver bar was only stamped OZ, i.e. the 100 was missing. I can not believe it left the mint and/or assay office in this condition.

Bar was returned and full refund was given, less shipping charges to and from AMPEX.
I feel they should have reimbursed for these charges.

I left negative comments on their website but they were never published.

Overall rating 
 
1.7
Shipping Time 
 
3.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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Great site. Fast shipping

Reviewed by Jk | December 20, 2013

I just started to I rest in metals. Mainly silver because of its price point. I shopped around to see who had the best prices or should I Say added the least amount of premium to the spot price. I found 12 websites that were less money for the same silver coin and bars. Who does not want to save $1-$3 for each coin or bar? I did but unfortunately I found out why the prices where less expensive . The lesser prices websites had real bad customer service .

Not only did it take a very long time to even ship but calling to find out any info was horrible . Have Ben waiting 2 weeks for my delivery and I have called 3 times during regular business house.....NO TO ANSWER THE PHONE...

Put the shipping time aside , the shipping cost were a lot more than Apmex. So I Did a side by side comparison . Same silver from Apmex and the other site. Apmex was only a few $$ more for the same products. So I ordered from Apmex..guess what? It shipped that day while I'm still eating 2 weeks from the other.

Apmex was a pleasure to work with. In fact I was very impressed with them and will continue to order from them. Thank you Apmex

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I just started to I rest in metals. Mainly silver because of its price point. I shopped around to see who had the best prices or should I Say added the least amount of premium to the spot price. I found 12 websites that were less money for the same silver coin and bars. Who does not want to save $1-$3 for each coin or bar? I did but unfortunately I found out why the prices where less expensive . The lesser prices websites had real bad customer service .

Not only did it take a very long time to even ship but calling to find out any info was horrible . Have Ben waiting 2 weeks for my delivery and I have called 3 times during regular business house.....NO TO ANSWER THE PHONE...

Put the shipping time aside , the shipping cost were a lot more than Apmex. So I Did a side by side comparison . Same silver from Apmex and the other site. Apmex was only a few $$ more for the same products. So I ordered from Apmex..guess what? It shipped that day while I'm still eating 2 weeks from the other.

Apmex was a pleasure to work with. In fact I was very impressed with them and will continue to order from them. Thank you Apmex
Overall rating 
 
4.7
Shipping Time 
 
5.0
Customer Service 
 
4.0
Buying Experience 
 
5.0
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Love them!!

Reviewed by Zach | December 10, 2013

OMG! I love these guys. Freaking amazing. I've bought so much from these guys: gold, silver, old currency, containers, supplies so much more! Shipping is same day if not next day. I had one order that was 1 day late on shipping and they gave me free shipping coupon. I love how they have live chat... makes you feel more safe... I recommend these guys for everything!!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
OMG! I love these guys. Freaking amazing. I've bought so much from these guys: gold, silver, old currency, containers, supplies so much more! Shipping is same day if not next day. I had one order that was 1 day late on shipping and they gave me free shipping coupon. I love how they have live chat... makes you feel more safe... I recommend these guys for everything!!
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Horrific Company - The worst kind there is!

Reviewed by Abraham Kwon | November 21, 2013

I've purchased over $80,000 worth of gold and silver from Apmex over the last 5 years. Just recently I was contemplating whether or not to make a small purchase for around $4,000. I was leaning towards yes but hadn't pressed the final confirmation button. I left my computer to tend to something and my friends 6 year old son who happened to be at my house jumped on the computer and started pressing buttons. It just so happens the order was made.

Now I'm getting demand letters, certified mail and phone calls telling me I have to pay them $500. I keep telling them it was a mistake and that I have a spotless track record of always paying for my purchases.

They don't care about customer service and they sure as hell don't appreciate your business. Go buy somewhere else or you'll regret it!

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
I've purchased over $80,000 worth of gold and silver from Apmex over the last 5 years. Just recently I was contemplating whether or not to make a small purchase for around $4,000. I was leaning towards yes but hadn't pressed the final confirmation button. I left my computer to tend to something and my friends 6 year old son who happened to be at my house jumped on the computer and started pressing buttons. It just so happens the order was made.

Now I'm getting demand letters, certified mail and phone calls telling me I have to pay them $500. I keep telling them it was a mistake and that I have a spotless track record of always paying for my purchases.

They don't care about customer service and they sure as hell don't appreciate your business. Go buy somewhere else or you'll regret it!
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Was this review helpful to you? 

Online Ordering and Excellent Service

Reviewed by DC Wornock | October 13, 2013

Once or twice per year since 2007 I have ordered from APMEX with average order in excess of $20,000 and have been very satisfied each time. My initial was by telephone and paid with a bank wire but after that most of my orders have been online with payment by Cashiers check or personal check. When possible, I prefer ordering online instead talking to a person.

I have been very satisfied with their service. For example, once I ordered 3,000 1 oz silver rounds and a 10 oz silver bar. Since I paid by Cashier’s check, they notified me that a hold on shipping would be about 10 days. However, the 10 oz silver bar was a graduation present and I needed it sooner. I told this to APMEX and they agreed to immediately ship the 10 oz bar and only place a hold on the 3,000 oz silver rounds.

Clearly, since they had received the Cashier’s check and had my VISA card info, there was little risk in mailing the 10 oz silver bar. However, even though it was mailed separately, the shipping was free (free shipping on large orders) and indicates their willingness to work with me to solve a minor problem.

The only complaint I have is, relative to other companies, their premiums have increased and they no longer have the lowest premiums. Nevertheless, the typical ½% to 1% higher premium is better than an unfilled order or lengthy shipping delays.

For example, because the price was slightly lower on 9/3/2011 and again on 11/23/2011, I ordered some 1 once Platinum Canadian Maple coins from Golden Eagle Coins. The first order was filled successfully but on the second order they said they were out of the coins I ordered and offered a refund or they could substitute the Canadian Maple coins for Australian coins. I am certain they could have ordered more Canadian Maple to fill my order but perhaps at a higher cost to them. Regardless, the price of Platinum had not changed much so I accepted a refund rather than accept a less desirable product. I have not order from them again.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Once or twice per year since 2007 I have ordered from APMEX with average order in excess of $20,000 and have been very satisfied each time. My initial was by telephone and paid with a bank wire but after that most of my orders have been online with payment by Cashiers check or personal check. When possible, I prefer ordering online instead talking to a person.

I have been very satisfied with their service. For example, once I ordered 3,000 1 oz silver rounds and a 10 oz silver bar. Since I paid by Cashier’s check, they notified me that a hold on shipping would be about 10 days. However, the 10 oz silver bar was a graduation present and I needed it sooner. I told this to APMEX and they agreed to immediately ship the 10 oz bar and only place a hold on the 3,000 oz silver rounds.

Clearly, since they had received the Cashier’s check and had my VISA card info, there was little risk in mailing the 10 oz silver bar. However, even though it was mailed separately, the shipping was free (free shipping on large orders) and indicates their willingness to work with me to solve a minor problem.

The only complaint I have is, relative to other companies, their premiums have increased and they no longer have the lowest premiums. Nevertheless, the typical ½% to 1% higher premium is better than an unfilled order or lengthy shipping delays.

For example, because the price was slightly lower on 9/3/2011 and again on 11/23/2011, I ordered some 1 once Platinum Canadian Maple coins from Golden Eagle Coins. The first order was filled successfully but on the second order they said they were out of the coins I ordered and offered a refund or they could substitute the Canadian Maple coins for Australian coins. I am certain they could have ordered more Canadian Maple to fill my order but perhaps at a higher cost to them. Regardless, the price of Platinum had not changed much so I accepted a refund rather than accept a less desirable product. I have not order from them again.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Quite impressed

Reviewed by Valerie B | September 12, 2013

This company came highly recommended by a friend who works with them quite a bit. First of all, I would like to say that their site is very straight forward and easy to navigate. I called and asked questions and the people were always very pleasant. The shipping and handling fee varies depending on the purchase amount
$12.95 (USD) for orders of $50.00 - $249.99 (USD)
$19.95 (USD) for orders of $250.00 - $999.99 (USD)
$24.95 (USD) for orders of $1000.00 - $24999.99 (USD)
Free for orders of $25,000 (USD) and over
I placed my order on the 10th and went to the bank for a wire the same day. I was surprised to receive my package on the 12th! Everything was beautiful, well packed in a padded box. My items were in a tube or in assay, which to me, makes it tamper proof.
APMEX has a great selection of items and ease of purchase. Their prices are about the same as the others, and believe me I have studied the situation. As we all know, the prices fluctuate but the key is to buy a little here and there so it evens out, yet buy enough to make up for the little shipping fee.
Will I buy from them again? Yes, I have my alert set! For one thing, I am getting at least a pretty coin for my 28th anniversary.....
Last but not least, when we invest in a 401K we never see anything else that a piece of paper. Since we are due for more economic woes, this makes perfect sense.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
This company came highly recommended by a friend who works with them quite a bit. First of all, I would like to say that their site is very straight forward and easy to navigate. I called and asked questions and the people were always very pleasant. The shipping and handling fee varies depending on the purchase amount
$12.95 (USD) for orders of $50.00 - $249.99 (USD)
$19.95 (USD) for orders of $250.00 - $999.99 (USD)
$24.95 (USD) for orders of $1000.00 - $24999.99 (USD)
Free for orders of $25,000 (USD) and over
I placed my order on the 10th and went to the bank for a wire the same day. I was surprised to receive my package on the 12th! Everything was beautiful, well packed in a padded box. My items were in a tube or in assay, which to me, makes it tamper proof.
APMEX has a great selection of items and ease of purchase. Their prices are about the same as the others, and believe me I have studied the situation. As we all know, the prices fluctuate but the key is to buy a little here and there so it evens out, yet buy enough to make up for the little shipping fee.
Will I buy from them again? Yes, I have my alert set! For one thing, I am getting at least a pretty coin for my 28th anniversary.....
Last but not least, when we invest in a 401K we never see anything else that a piece of paper. Since we are due for more economic woes, this makes perfect sense.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Customer Service is the WORST!!! transaction is the WORST!!!

Reviewed by carla | August 23, 2013

1 week of total aggravation trying to purchase. had to set up new account. try AGAIN. order doesnt go through and that cost me $200 in increased price. this is the 2nd time the order did NOT process correctly. Called 4x and got totally arrogant representative and even worse supervisor.

customer service gets a 0
website a 0

NEVER buy from them

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
1 week of total aggravation trying to purchase. had to set up new account. try AGAIN. order doesnt go through and that cost me $200 in increased price. this is the 2nd time the order did NOT process correctly. Called 4x and got totally arrogant representative and even worse supervisor.

customer service gets a 0
website a 0

NEVER buy from them
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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Apmex is the best when it comes to service.

Reviewed by Matthew | July 29, 2013

This place is really the best to order from around. They kept me up to date the whole way through my purchase. Very fast shipping next day in fact. The packaging was superb. You know the truth is there gold is $10-$20 more per ounce than many places and there silver is .50-$1 more per ounce but you get what you pay for. The extra money buys you no games no gimmicks great service and fast shipping. You get what you pay for and if you want great service and you want your metal quickly with no excuses then pay a couple extra bucks and go with Apmex. If you want to mail a $10,000 money order to someone who is going to save you $150 but wait 8 weeks to ship your metal then try some of these other places but for me I cant go through the drama of that so I will pay a couple of extra bucks and use Apmex.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
This place is really the best to order from around. They kept me up to date the whole way through my purchase. Very fast shipping next day in fact. The packaging was superb. You know the truth is there gold is $10-$20 more per ounce than many places and there silver is .50-$1 more per ounce but you get what you pay for. The extra money buys you no games no gimmicks great service and fast shipping. You get what you pay for and if you want great service and you want your metal quickly with no excuses then pay a couple extra bucks and go with Apmex. If you want to mail a $10,000 money order to someone who is going to save you $150 but wait 8 weeks to ship your metal then try some of these other places but for me I cant go through the drama of that so I will pay a couple of extra bucks and use Apmex.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Super Speedy delivery

Reviewed by michael | July 26, 2013

Second order with apmex and this one arrived about a day ahead of schedule. they're always helpful and responsive to phone calls. would highly recommend.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Second order with apmex and this one arrived about a day ahead of schedule. they're always helpful and responsive to phone calls. would highly recommend.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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APMEX is solid all around

Reviewed by michael | July 20, 2013

super fast shipment and no issues at all. only minor irritant is that they have a $5k/month credit card limit. i would probably order closer to 10k at a time and probably fairly frequently, but 5k/mo prevents me from using them more.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
super fast shipment and no issues at all. only minor irritant is that they have a $5k/month credit card limit. i would probably order closer to 10k at a time and probably fairly frequently, but 5k/mo prevents me from using them more.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Best I have found

Reviewed by Chuck | July 15, 2013

I am sold on APMEX. I am a small investor and have absolutely zero complaints. I have never had any reason to contact them regarding my transactions. Yes I scan other sites before ordering and have never had a reason to shop elsewhere. So their shipping may be on the high side, but I get my orders in unbelievable turn around time; and the way they pack their orders is second to none. There is absolutely no way you have to worry about the package coming open in transit.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I am sold on APMEX. I am a small investor and have absolutely zero complaints. I have never had any reason to contact them regarding my transactions. Yes I scan other sites before ordering and have never had a reason to shop elsewhere. So their shipping may be on the high side, but I get my orders in unbelievable turn around time; and the way they pack their orders is second to none. There is absolutely no way you have to worry about the package coming open in transit.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Good shop but shipping is costly

Reviewed by Shelby | June 28, 2013

Shipping is faster than any other dealer I bought from but on the costly side. It's a trade off I guess and when I see an item I want in the future, I will continue ordering with them.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Shipping is faster than any other dealer I bought from but on the costly side. It's a trade off I guess and when I see an item I want in the future, I will continue ordering with them.
Overall rating 
 
4.3
Shipping Time 
 
5.0
Customer Service 
 
4.0
Buying Experience 
 
4.0
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Use a Different Dealer

Reviewed by Neal | June 11, 2013

They seem to exist just to charge ridiculous rates for shipping, and if you are foolish enough to cancel an order they will email you, mail you, call you, send registered letters...they will do anything for the $35+ you will be charged.
My opinion: very disreputable and extremely unpleasant to deal with. You will spend a long time making any money off your purchase.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
They seem to exist just to charge ridiculous rates for shipping, and if you are foolish enough to cancel an order they will email you, mail you, call you, send registered letters...they will do anything for the $35+ you will be charged.
My opinion: very disreputable and extremely unpleasant to deal with. You will spend a long time making any money off your purchase.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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Some Things are Worth a Premium

Reviewed by John Harris | May 20, 2013

I placed my order on line. I mailed the check. I tracked the order through their process. I received my product. I have 2 criticisms for APMEX. The shipping costs are high. Any business must make money wherever it can. APMEX is making more in shipping than most. Overall prices: They're a little high.

With that being said, I can say that I haven't read as many reviews saying that APMEX is late in delivering orders. That is worth a couple of bucks per order in my opinion. If the secret to keeping customers happy is keeping the packing and delivery lines staffed, other dealers could learn from them.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I placed my order on line. I mailed the check. I tracked the order through their process. I received my product. I have 2 criticisms for APMEX. The shipping costs are high. Any business must make money wherever it can. APMEX is making more in shipping than most. Overall prices: They're a little high.

With that being said, I can say that I haven't read as many reviews saying that APMEX is late in delivering orders. That is worth a couple of bucks per order in my opinion. If the secret to keeping customers happy is keeping the packing and delivery lines staffed, other dealers could learn from them.
Overall rating 
 
4.7
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
4.0
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Quality, Variety, and Service.

Reviewed by JT | May 17, 2013

If you are looking for the cheapest metals available, APMEX is not for you. If you are looking for variety, inventory, competitive pricing, fast shipping, and fantastic customer service, APMEX is the place to be. You must understand that keeping large quantities of precious metals in stock will naturally increase overhead. After the price drop of April 2013, they were one of the few dealers who had anything left to ship at all and they restocked quicker too. They will ship your product within two days of receipt of payment, and if there is any legitimate problem with your order, they will fix it promptly. I have had two problems with past orders. I sent them a picture to demonstrate the problem, and they effectively rectified the situation without delay. Read their FAQs and terms and conditions before ordering, and there will be absolutely surprises. I will continue to do business with APMEX for many years to come.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
If you are looking for the cheapest metals available, APMEX is not for you. If you are looking for variety, inventory, competitive pricing, fast shipping, and fantastic customer service, APMEX is the place to be. You must understand that keeping large quantities of precious metals in stock will naturally increase overhead. After the price drop of April 2013, they were one of the few dealers who had anything left to ship at all and they restocked quicker too. They will ship your product within two days of receipt of payment, and if there is any legitimate problem with your order, they will fix it promptly. I have had two problems with past orders. I sent them a picture to demonstrate the problem, and they effectively rectified the situation without delay. Read their FAQs and terms and conditions before ordering, and there will be absolutely surprises. I will continue to do business with APMEX for many years to come.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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APMEX BAD

Reviewed by Alfredo | May 16, 2013

Ordered 3 Oz, silver sent check for 104.97. Two weeks later they cash the check and canceled the order. I have called them they said they have sent me a check for 55.97 and were keeping the other half of the money as a cancelation fee. This has got to be illegal.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Ordered 3 Oz, silver sent check for 104.97. Two weeks later they cash the check and canceled the order. I have called them they said they have sent me a check for 55.97 and were keeping the other half of the money as a cancelation fee. This has got to be illegal.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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Apmex delivered, but price is higher than Texas Prec. Metals.

Reviewed by Bill Cox | April 26, 2013

This is an update to my earlier rating of 5*. Thanks to this site, I have done some careful comparisons and will switch my business in the future to TPM (Texas Precious Metals). TPM prices are consistently better, their shipping is a bit lower, and their ratings are amazingly high, lacking the occasional 1-star complaints one typically finds in these reviews.
In my 3 orders from Apmex, they did what they said they would do: delivered correct product at price & time promised. BUT... being this is a commodity after all, I'll go with the lower price option (given that it has equal or BETTER customer ratings. Now... the only question is *when* I'll place my first order with TPM.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
This is an update to my earlier rating of 5*. Thanks to this site, I have done some careful comparisons and will switch my business in the future to TPM (Texas Precious Metals). TPM prices are consistently better, their shipping is a bit lower, and their ratings are amazingly high, lacking the occasional 1-star complaints one typically finds in these reviews.
In my 3 orders from Apmex, they did what they said they would do: delivered correct product at price & time promised. BUT... being this is a commodity after all, I'll go with the lower price option (given that it has equal or BETTER customer ratings. Now... the only question is *when* I'll place my first order with TPM.
Overall rating 
 
4.3
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
3.0
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Good Job Many Times

Reviewed by Jeffrie Williams | April 25, 2013

APMEX is far better than average in website navigation of a wide product inventory. Once your order payment is received, you can log in and follow the process through a very transparent order status sequence. I have not had any problems regarding eight orders of a variety of products. As with most companies that accept personal checks, their wait/hold time of six days until starting shipping seems excessive since checks clear in less than three days. APMEX has no bargain basement pricing but their pricing supports a smooth organized follow through in trying to meet your satisfaction. And No, I don't work there!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
APMEX is far better than average in website navigation of a wide product inventory. Once your order payment is received, you can log in and follow the process through a very transparent order status sequence. I have not had any problems regarding eight orders of a variety of products. As with most companies that accept personal checks, their wait/hold time of six days until starting shipping seems excessive since checks clear in less than three days. APMEX has no bargain basement pricing but their pricing supports a smooth organized follow through in trying to meet your satisfaction. And No, I don't work there!
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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3 orders = 3 successes

Reviewed by Bill Cox | April 21, 2013

The main thing I like about Apmex is they post their buy/sell prices right there online for everyone to see. I'm suspicious of companies who force you to call.
I have placed 3 orders with Apmex for various coins & bars. Each order was filled promptly, on time, at advertised price, no tricks, no hidden fees, no fooling around. Prior to the first order, I spoke with a rep and was given some very helpful & useful information, including a follow up email with further details. The last 2 orders were totally online. One by check and one by credit card. Personal check takes longer to receive delivery, but that's understandable as they must wait for funds to clear. But it's cheaper than using a credit card, which is also reasonable.
Some of the negative reviews are really more issues with the customer, e.g. changing his mind, not reading the rules, making assumptions, faulty expectations. So it pays to read the details and not just the average rating.
I haven't tried the others, so unfortunately can't compare.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
The main thing I like about Apmex is they post their buy/sell prices right there online for everyone to see. I'm suspicious of companies who force you to call.
I have placed 3 orders with Apmex for various coins & bars. Each order was filled promptly, on time, at advertised price, no tricks, no hidden fees, no fooling around. Prior to the first order, I spoke with a rep and was given some very helpful & useful information, including a follow up email with further details. The last 2 orders were totally online. One by check and one by credit card. Personal check takes longer to receive delivery, but that's understandable as they must wait for funds to clear. But it's cheaper than using a credit card, which is also reasonable.
Some of the negative reviews are really more issues with the customer, e.g. changing his mind, not reading the rules, making assumptions, faulty expectations. So it pays to read the details and not just the average rating.
I haven't tried the others, so unfortunately can't compare.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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