APMEX

http://media.golddealerreviews.com/thumbnail/430x430c/a8/06/65/New-Profile-Image-GDR-22-1454685285.jpg
141 results - showing 1 - 50
1 2 3  
Ordering 
 

Fast Service but Some American Eagle BU Coins have dings on the Reverse

Reviewed by Michael Sagalow | May 16, 2017

Last purchase of American Eagle Silver BU coins was on May 7 2017. I have been collecting American Eagle BU coins for about 10 years and this is my second time buying from APMEX. It is also the second time I received an American Eagle BU coin with a shield ding on the reverse. The first time was back in 2014 when I bought 10 coins from APMEX. My mistake, I bought again from them in 2017 and received another coin, this time with a bigger shield ding on the reverse. In previous years all my buys were from different sellers and the coins received had zero dings. While it might be just an unfortunate coincidence, I plan to avoid buying from APMEX in the future.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
Last purchase of American Eagle Silver BU coins was on May 7 2017. I have been collecting American Eagle BU coins for about 10 years and this is my second time buying from APMEX. It is also the second time I received an American Eagle BU coin with a shield ding on the reverse. The first time was back in 2014 when I bought 10 coins from APMEX. My mistake, I bought again from them in 2017 and received another coin, this time with a bigger shield ding on the reverse. In previous years all my buys were from different sellers and the coins received had zero dings. While it might be just an unfortunate coincidence, I plan to avoid buying from APMEX in the future.
Overall rating 
 
3.7
Shipping Time 
 
5.0
Customer Service 
 
3.0
Buying Experience 
 
3.0
Was this review helpful to you? 

Don't buy here!

Reviewed by david rogers | February 03, 2017

First they said they could not process my order to a P.O. Box, so I cancelled it. Then after they cancelled it, they kept charging my card, Had to call the credit card company to challenge the charge. Buy anywhere else!

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
First they said they could not process my order to a P.O. Box, so I cancelled it. Then after they cancelled it, they kept charging my card, Had to call the credit card company to challenge the charge. Buy anywhere else!
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Was this review helpful to you? 

APMEX has changed!

Reviewed by Nick | January 18, 2017

When I first started buying in large quantities from APMEX, I feel they were safe, secure and transparent. I will never forget when an APMEX sales rep told me “buying from us is no different than stocks, you can always sell back…..the only difference is that you have to mail it back.”
Since then I have been told that highly in demand coins/bars like Perth 100oz bars and Kooks are “no longer in demand” and we will have to PASS.
Hell, the local pawn shops buy back at a higher price than APMEX….SCARY and SAD
YES, they are selling Monkey Privy kooks at over 30 dollars! But they have too many and will only pay melt!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
When I first started buying in large quantities from APMEX, I feel they were safe, secure and transparent. I will never forget when an APMEX sales rep told me “buying from us is no different than stocks, you can always sell back…..the only difference is that you have to mail it back.”
Since then I have been told that highly in demand coins/bars like Perth 100oz bars and Kooks are “no longer in demand” and we will have to PASS.
Hell, the local pawn shops buy back at a higher price than APMEX….SCARY and SAD
YES, they are selling Monkey Privy kooks at over 30 dollars! But they have too many and will only pay melt!

Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Was this review helpful to you? 

after a decade basically told me I was too stupid to buy

Reviewed by Kent | December 07, 2016

SAD company, what happened, tried 4x to work with customer service to BUY coins and basically after being a customer for over a decade, they said basically I was too stupid to work their website. They didn't care the website didn't work. I am going elsewhere. APMEX lost another excellent customer.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
SAD company, what happened, tried 4x to work with customer service to BUY coins and basically after being a customer for over a decade, they said basically I was too stupid to work their website. They didn't care the website didn't work. I am going elsewhere. APMEX lost another excellent customer.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Was this review helpful to you? 

Bait and switch

Reviewed by Forrest | November 16, 2016

I saw a good price on a flash sale on the web site. I chose the wire transfer option as it was less expensive. I did not realize this would require me to go to my bank and sign paperwork as well as pay a fee for the wire transfer. I though it was a pay by check kind of thing. I called about 10 minutes after making my order to cancel. I was told by a very threatening representative named Tiffany that my options were to change my payment method and pay more or pay a $35 cancellation fee (that they will send to collections). This is a textbook bait and switch tactic, and I will be filing formal complaints with my attorney generals office and the FTC respectively. It's not about the money, because it really is not much. It is about being deceitful and threatening to your clientele. No matter what APMEX does at this point they have lost a customer for life.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
I saw a good price on a flash sale on the web site. I chose the wire transfer option as it was less expensive. I did not realize this would require me to go to my bank and sign paperwork as well as pay a fee for the wire transfer. I though it was a pay by check kind of thing. I called about 10 minutes after making my order to cancel. I was told by a very threatening representative named Tiffany that my options were to change my payment method and pay more or pay a $35 cancellation fee (that they will send to collections). This is a textbook bait and switch tactic, and I will be filing formal complaints with my attorney generals office and the FTC respectively. It's not about the money, because it really is not much. It is about being deceitful and threatening to your clientele. No matter what APMEX does at this point they have lost a customer for life.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Was this review helpful to you? 

Dirty folks, unethical and dishonest

Reviewed by Scott Patterson | October 07, 2016

Have ordered from APMEX several times in years past, usually happy with product and service. Recently ordered a random manufacturer/secondary market bar, expecting a bar with wear, scratches, dings, and so on. Bar arrived looking like it had sat at the bottom of someone's toilet tank: discolored to the point you couldn't tell it was Ag unless told. Yellow-brown stains throughout, it's hideous.

Posted a polite but detailed review of this indisputablly poor condition product on their website, my only 1-star review among many other 5-stars. Having dealt with APMEX for some time, I believed them to be an organization with integrity. A number of their employees have shared by phone with me that they're Christian people which I am also, so I felt safe doing business with them.

But when you pawn garbage product off on paying customers and then _delete_ their honest report to other customers of what they received, that makes you a LIAR. Posting only 4 and 5-star reviews is unethical and devious, and serves only to victimize the uninformed.

I'm DONE with APMEX, as they are not honest. Can't wait to see how they come on this site and try to deny that they did all these things. To other buyers I say: beware APMEX, they are deceiving you. Shameful.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Have ordered from APMEX several times in years past, usually happy with product and service. Recently ordered a random manufacturer/secondary market bar, expecting a bar with wear, scratches, dings, and so on. Bar arrived looking like it had sat at the bottom of someone's toilet tank: discolored to the point you couldn't tell it was Ag unless told. Yellow-brown stains throughout, it's hideous.

Posted a polite but detailed review of this indisputablly poor condition product on their website, my only 1-star review among many other 5-stars. Having dealt with APMEX for some time, I believed them to be an organization with integrity. A number of their employees have shared by phone with me that they're Christian people which I am also, so I felt safe doing business with them.

But when you pawn garbage product off on paying customers and then _delete_ their honest report to other customers of what they received, that makes you a LIAR. Posting only 4 and 5-star reviews is unethical and devious, and serves only to victimize the uninformed.

I'm DONE with APMEX, as they are not honest. Can't wait to see how they come on this site and try to deny that they did all these things. To other buyers I say: beware APMEX, they are deceiving you. Shameful.
Overall rating 
 
1.7
Shipping Time 
 
3.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Was this review helpful to you? 

LOVE!

Reviewed by Matt McNeil | August 30, 2016

I have conducted business with APMEX for some time now, and have never been anything less than THRILLED with the honesty, courtesy, thoroughness, and all around professionalism with which I've been treated.

APMEX is great.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I have conducted business with APMEX for some time now, and have never been anything less than THRILLED with the honesty, courtesy, thoroughness, and all around professionalism with which I've been treated.

APMEX is great.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

untrustworthy

Reviewed by james | July 08, 2016

apmex made mistake in pricing a gold coin - i bought 3 of them at such a good deal - transactions were complete and paid for - next day they cancelled the orders and said sorry! people that don't stand behind their own mistakes are untrustworthy - they will charge you market loss and restocking fees if you cancel on them - very one sided company i will NEVER deal with again and if your smart you will stay away too

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
apmex made mistake in pricing a gold coin - i bought 3 of them at such a good deal - transactions were complete and paid for - next day they cancelled the orders and said sorry! people that don't stand behind their own mistakes are untrustworthy - they will charge you market loss and restocking fees if you cancel on them - very one sided company i will NEVER deal with again and if your smart you will stay away too
Overall rating 
 
1.7
Shipping Time 
 
3.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Was this review helpful to you? 

Taken advantage of on my first order..

Reviewed by Dennis | June 23, 2016

I read a number of APMEX reviews before making my first purchase with them. One of those reviews was from another customer (review below mine) who had to return incorrect coins. Incredibly, APMEX did the same to me on an order I placed two weeks after the review below posted. I ordered a 1923d Saint Gaudens $20 gold double eagle coin priced at $2,195, and received a 1907 Indian $10 coin with a price of $1,095. The ripoff attempt is bad enough, but the return hassle is icing on the cake.



Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
I read a number of APMEX reviews before making my first purchase with them. One of those reviews was from another customer (review below mine) who had to return incorrect coins. Incredibly, APMEX did the same to me on an order I placed two weeks after the review below posted. I ordered a 1923d Saint Gaudens $20 gold double eagle coin priced at $2,195, and received a 1907 Indian $10 coin with a price of $1,095. The ripoff attempt is bad enough, but the return hassle is icing on the cake.



Overall rating 
 
2.0
Shipping Time 
 
3.0
Customer Service 
 
2.0
Buying Experience 
 
1.0
Was this review helpful to you? 

Hope you don't have to return

Reviewed by Jo | June 01, 2016

Ordered a few hundred dollars worth of coins. The majority of the coins had mass discoloration/dings/dents and even an unknown sticky substance.

I notified them 5-18 of the issue and requested RMA#
Received RMA# and sent out items 5-20
Items received per tracking 5-23 https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9405510200829029225425
Received email that items were received on 5-24 despite what tracking shows
I send an email 5-27 wondering about an update as it has been 5 business days.
Email response stated on 5-31 that the RMA was initiated on 5-26 (on the 4th day it was received so it was sitting for quite awhile.)

To be continued as it still hasn't been completed..... I wish APMEX didn't sell **** coins hoping they don't get returned. If only they were advertised with their defects. Quality usually is good..

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
Yes
Ordered a few hundred dollars worth of coins. The majority of the coins had mass discoloration/dings/dents and even an unknown sticky substance.

I notified them 5-18 of the issue and requested RMA#
Received RMA# and sent out items 5-20
Items received per tracking 5-23 https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9405510200829029225425
Received email that items were received on 5-24 despite what tracking shows
I send an email 5-27 wondering about an update as it has been 5 business days.
Email response stated on 5-31 that the RMA was initiated on 5-26 (on the 4th day it was received so it was sitting for quite awhile.)

To be continued as it still hasn't been completed..... I wish APMEX didn't sell **** coins hoping they don't get returned. If only they were advertised with their defects. Quality usually is good..

Overall rating 
 
2.0
Shipping Time 
 
1.0
Customer Service 
 
2.0
Buying Experience 
 
3.0
Was this review helpful to you? 

As advertised

Reviewed by DaveD | May 20, 2016

I sold to them. I did not buy from them. The entire experience from phone call to bank deposit took 1 week (5 biz days). 2 days shipping, 2 days receiving / verifying coins. 1 day for ACH credit to my bank account. As advertised. Without hassle.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I sold to them. I did not buy from them. The entire experience from phone call to bank deposit took 1 week (5 biz days). 2 days shipping, 2 days receiving / verifying coins. 1 day for ACH credit to my bank account. As advertised. Without hassle.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Shipping Time and Customer Service

Reviewed by J Reed | May 04, 2016

PO lost my package and your customer service provided no assistance in locating and recovering it. The tone of their replies were basically to place responsibility on me. Last email sealed the deal I will shop elsewhere for gold and silver.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
PO lost my package and your customer service provided no assistance in locating and recovering it. The tone of their replies were basically to place responsibility on me. Last email sealed the deal I will shop elsewhere for gold and silver.
Overall rating 
 
1.7
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
3.0
Was this review helpful to you? 

Overall excellent

Reviewed by Kirk Steinhoff | March 31, 2016

5 star seller. Easy to order online and very helpful if you call them. Never any problems. Fast shipping and well packaged products.
I have made many purchases.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
5 star seller. Easy to order online and very helpful if you call them. Never any problems. Fast shipping and well packaged products.
I have made many purchases.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Loyalty appears to be a one way street

Reviewed by Jeff | February 12, 2016

I've been using APMEX for over 3 years and have been very satisfied with the product and service, until now. I am a Platinum Member and that supposedly guarantees me loyalty rewards. Among those rewards is guaranteed delivery on credit card orders placed before 4 pm on a week day. I placed my order at 7:37 in the morning of 2/11/2016. I immediately received an email they had received payment and the order. I didn't hear anything else all day. Come Friday morning of 2/12 I called them to cancel the order. Obviously the Platinum Membership means nothing. I wanted to receive the order on Saturday, not next week. Well come and find out they charged $35 to cancel an order. Ok, you rewarded me for all my money and orders with promises you won't honor. I was not satisfied at all with their customer service person, they hardly seemed to have any skills in trying to resolve a customer complaint. Anyway I told her forget it, just ship the item and I'll shop elsewhere from now on. I don't think she cared less. Well anyway here it is, 12:30 on 2/12 and it still hasn't shipped. If I don't hear form them soon. I am done with APMEX for good.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
I've been using APMEX for over 3 years and have been very satisfied with the product and service, until now. I am a Platinum Member and that supposedly guarantees me loyalty rewards. Among those rewards is guaranteed delivery on credit card orders placed before 4 pm on a week day. I placed my order at 7:37 in the morning of 2/11/2016. I immediately received an email they had received payment and the order. I didn't hear anything else all day. Come Friday morning of 2/12 I called them to cancel the order. Obviously the Platinum Membership means nothing. I wanted to receive the order on Saturday, not next week. Well come and find out they charged $35 to cancel an order. Ok, you rewarded me for all my money and orders with promises you won't honor. I was not satisfied at all with their customer service person, they hardly seemed to have any skills in trying to resolve a customer complaint. Anyway I told her forget it, just ship the item and I'll shop elsewhere from now on. I don't think she cared less. Well anyway here it is, 12:30 on 2/12 and it still hasn't shipped. If I don't hear form them soon. I am done with APMEX for good.
Overall rating 
 
2.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
4.0
Was this review helpful to you? 

Good experience... super quick delivery

Reviewed by Ron Bowles | February 10, 2016

No complaints on this order. Shipped the day after placing the order, came in a very nice and secure package. Would happily order from them again.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
No complaints on this order. Shipped the day after placing the order, came in a very nice and secure package. Would happily order from them again.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Great place to order from

Reviewed by Steve | February 09, 2016

This was my first time ordering precious metals and I decided to go with APMEX after a lot of research on all online dealers. I couldn't have been more pleased with my choice. The site was clear and straightforward with transparent pricing and an easy ordering process. My order arrived in great time (surprisingly fast) and was everything I hoped it would be. I will definitely be placing more orders in the future and will gladly give APMEX my continued business after the way they took care of me.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
This was my first time ordering precious metals and I decided to go with APMEX after a lot of research on all online dealers. I couldn't have been more pleased with my choice. The site was clear and straightforward with transparent pricing and an easy ordering process. My order arrived in great time (surprisingly fast) and was everything I hoped it would be. I will definitely be placing more orders in the future and will gladly give APMEX my continued business after the way they took care of me.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Diversifying my Silver

Reviewed by Scott Ward | February 09, 2016

I am extremely happy with the silver that I ordered at APMEX. I was able to easily find every silver coin and round that I was looking to order. I can't wait to get more to add to my collection. Every coin was in excellent BU condition.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I am extremely happy with the silver that I ordered at APMEX. I was able to easily find every silver coin and round that I was looking to order. I can't wait to get more to add to my collection. Every coin was in excellent BU condition.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Shopping with APMEX was a great experience

Reviewed by Matthew | February 07, 2016

I recently placed my very first order with at max and it was a great experience. That makes offers very competitive pricing they offer the best selection I can find anywhereon the net. I will definitely be shopping with that APMEX in the near future and I look forward to seeing what they have the offer when I place my 2nd order. I'm really looking to buy $20 Saint Gaudens coins and it looks like they have a great selection of those as well. I wouldn't expect anything else from a company like APMEX.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I recently placed my very first order with at max and it was a great experience. That makes offers very competitive pricing they offer the best selection I can find anywhereon the net. I will definitely be shopping with that APMEX in the near future and I look forward to seeing what they have the offer when I place my 2nd order. I'm really looking to buy $20 Saint Gaudens coins and it looks like they have a great selection of those as well. I wouldn't expect anything else from a company like APMEX.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Excellent Experience!

Reviewed by KGK | February 07, 2016

I've ordered several times from APMEX, and it's always been a pleasant experience.

They offer a huge selection of products at competitive prices. Shipping is always quick, and every package I've gotten from them has been well-packed and got to me safely.

Only once have I had an issue with a product, and customer service was awesome. They sent me a label to return it with no hassle, and a replacement arrived quickly.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I've ordered several times from APMEX, and it's always been a pleasant experience.

They offer a huge selection of products at competitive prices. Shipping is always quick, and every package I've gotten from them has been well-packed and got to me safely.

Only once have I had an issue with a product, and customer service was awesome. They sent me a label to return it with no hassle, and a replacement arrived quickly.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Great Experience with APMEX

Reviewed by Chad | February 04, 2016

Working with APMEX was extremely easy. The shipping was fast and the communication was great all the way through. I was interested in 10 oz silver bars so I called in and the person I spoke with was very friendly and answered a lot of questions. I ended up going with APMEX's own bar and I couldn't be happier. The price was great at only .99 over spot and my order shipped the day after they received my payment. They even sent me some cool sticky notes I'm sure I'll use. A+ experience for me. I will do business here again.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Working with APMEX was extremely easy. The shipping was fast and the communication was great all the way through. I was interested in 10 oz silver bars so I called in and the person I spoke with was very friendly and answered a lot of questions. I ended up going with APMEX's own bar and I couldn't be happier. The price was great at only .99 over spot and my order shipped the day after they received my payment. They even sent me some cool sticky notes I'm sure I'll use. A+ experience for me. I will do business here again.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

FAST SHIPPER

Reviewed by Mike | January 14, 2016

Recently, every time I wire APMEX funds I have had a UPS tracking number in my inbox within 2-3 hours. This is important to me (Tulving) and keeps me coming back.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Recently, every time I wire APMEX funds I have had a UPS tracking number in my inbox within 2-3 hours. This is important to me (Tulving) and keeps me coming back.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

My third order

Reviewed by Caroline | December 20, 2015

I ordered a 1 oz Gold American Eagle and I'm very happy with it. this is definitely one of the most appealing coins in my collection, and I definitely plan on getting more. I've been investing in more precious metals these days, as my 401k doesn't have as many investment options as I would like.I got the idea to finally begin investing elsewhere, and found Apmex when researching different companies. Apmex has made it easy to build my wealth in precious metals. This was my third order this year, and it certainly won't be my last. The customer service was some of the best that I have encountered. Time and time again, they are friendly, knowledgeable, and totally clear about how each transaction will work and what the expected turnaround time will be. The prices are competitive too.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I ordered a 1 oz Gold American Eagle and I'm very happy with it. this is definitely one of the most appealing coins in my collection, and I definitely plan on getting more. I've been investing in more precious metals these days, as my 401k doesn't have as many investment options as I would like.I got the idea to finally begin investing elsewhere, and found Apmex when researching different companies. Apmex has made it easy to build my wealth in precious metals. This was my third order this year, and it certainly won't be my last. The customer service was some of the best that I have encountered. Time and time again, they are friendly, knowledgeable, and totally clear about how each transaction will work and what the expected turnaround time will be. The prices are competitive too.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Beautiful Coins and Great Customer Service

Reviewed by Joy Marie | December 16, 2015

I was ready to diversify my portfolio and APMEX was a logical choice. I also wanted to ally with a site/company where I could learn more as I began my new journey into precious metals. There is something very tangible about holding a piece of your portfolio in your hands and not having to worry about the ups and downs of the stock market. APMEX made sense for me, not only because they have a large and expansive inventory, they also have exceptional customer service and that’s what I need and want from any new business partner. I am thrilled about my new journey with APMEX and these beautiful coins.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I was ready to diversify my portfolio and APMEX was a logical choice. I also wanted to ally with a site/company where I could learn more as I began my new journey into precious metals. There is something very tangible about holding a piece of your portfolio in your hands and not having to worry about the ups and downs of the stock market. APMEX made sense for me, not only because they have a large and expansive inventory, they also have exceptional customer service and that’s what I need and want from any new business partner. I am thrilled about my new journey with APMEX and these beautiful coins.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Great Beginner Experience!

Reviewed by Mike Sutton | December 14, 2015

I am a beginner when it comes to investing in precious metals so I did a lot of research beforehand. A colleague used Apmex in the past and recommended them. I found a lot of good reviews and found their prices to be fair. The selection was great and I ended up getting exactly what I wanted. I received my products quickly and was very happy with the quality. Thanks for making this process easy and hassle free for a beginner. Will definitely be doing more business with Apmex!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I am a beginner when it comes to investing in precious metals so I did a lot of research beforehand. A colleague used Apmex in the past and recommended them. I found a lot of good reviews and found their prices to be fair. The selection was great and I ended up getting exactly what I wanted. I received my products quickly and was very happy with the quality. Thanks for making this process easy and hassle free for a beginner. Will definitely be doing more business with Apmex!
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Beautiful coin

Reviewed by Gregory | December 13, 2015

The Silver Libertad is a truly beautiful coin, I like how it comes in protective plastic, perfect for long-term preservation. Now that the economy is in the crapper, buying precious metals is a sound strategy in dire times.

I like hot fast the order was processed and delivered. I also showed the coin to a local dealer and he told me it was the real deal. Well done!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
The Silver Libertad is a truly beautiful coin, I like how it comes in protective plastic, perfect for long-term preservation. Now that the economy is in the crapper, buying precious metals is a sound strategy in dire times.

I like hot fast the order was processed and delivered. I also showed the coin to a local dealer and he told me it was the real deal. Well done!
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Great Experience..!!

Reviewed by jenny cameron | December 12, 2015

I've been looking to begin invest in basic precious metals as an inflation hedge. I've spent considerable time comparing the most visible online brokers, including other well-respected, long-established businesses. APMEX won. Highly recommended to Everyone..!!
5 star from my side..

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I've been looking to begin invest in basic precious metals as an inflation hedge. I've spent considerable time comparing the most visible online brokers, including other well-respected, long-established businesses. APMEX won. Highly recommended to Everyone..!!
5 star from my side..
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Very happy with the great service

Reviewed by Cece | December 12, 2015

My family has been using APMEX for a long time when it comes to buying silver coins. They are trust-worthy and they always take the time to answer all my questions before I make my purchase for each coin. Overall, they have great service and I will keep coming back!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
My family has been using APMEX for a long time when it comes to buying silver coins. They are trust-worthy and they always take the time to answer all my questions before I make my purchase for each coin. Overall, they have great service and I will keep coming back!
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Best in class

Reviewed by Wayne | December 12, 2015

APMEX is the best place to buy precious metals online. I always get my order within 2 days. Other dealers sometimes take weeks because they don't have items in stock. APMEX is always going above and beyond and i feel like they care about mw as a customer.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
APMEX is the best place to buy precious metals online. I always get my order within 2 days. Other dealers sometimes take weeks because they don't have items in stock. APMEX is always going above and beyond and i feel like they care about mw as a customer.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Cross your fingers that you get what you ordered

Reviewed by Patrick R | December 06, 2015

I ordered two MS64 PCGS Morgan Silvers Dollars and received a 40th anniversary Eisenhower coin and a 1923 MS63 Peace Dollar.
I called APMEX the morning after receiving the wrong coins and was told that the return department had to investigate and would get back to me (like that's my problem?). A couple of hours later I received a message that the investigation determined that the mistake was due to human error (Duh!) and that I would be receiving an email with a RMA shipping label. 4-5 hours later I received the email with the label and instructions. I mail the incorrect coins back the following morning. USPS delivered the package on Monday Nov 30th. Apmex did not update me that they had received so I called them late Tues AM 12/1. They said it was received but had to process it and that I would get an email with more info. Received an email Tues pm stating that they had received the package but that it would take 3-5 days to process it (must of had a ton of returns). Late Friday 12/4 I received an email that they had processed my return and that the two Morgan coins were not available and would refund my money. ( I checked the website and one of the two coins was still showing available?) Bottom-line cross your fingers that your order is done correctly or go through the frustrating and lengthy return process described above. Good luck.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
I ordered two MS64 PCGS Morgan Silvers Dollars and received a 40th anniversary Eisenhower coin and a 1923 MS63 Peace Dollar.
I called APMEX the morning after receiving the wrong coins and was told that the return department had to investigate and would get back to me (like that's my problem?). A couple of hours later I received a message that the investigation determined that the mistake was due to human error (Duh!) and that I would be receiving an email with a RMA shipping label. 4-5 hours later I received the email with the label and instructions. I mail the incorrect coins back the following morning. USPS delivered the package on Monday Nov 30th. Apmex did not update me that they had received so I called them late Tues AM 12/1. They said it was received but had to process it and that I would get an email with more info. Received an email Tues pm stating that they had received the package but that it would take 3-5 days to process it (must of had a ton of returns). Late Friday 12/4 I received an email that they had processed my return and that the two Morgan coins were not available and would refund my money. ( I checked the website and one of the two coins was still showing available?) Bottom-line cross your fingers that your order is done correctly or go through the frustrating and lengthy return process described above. Good luck.
Overall rating 
 
2.7
Shipping Time 
 
4.0
Customer Service 
 
3.0
Buying Experience 
 
1.0
Was this review helpful to you? 

slow shipping

Reviewed by robert hahn | November 25, 2015

slow shipping.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
slow shipping.
Overall rating 
 
2.7
Shipping Time 
 
2.0
Customer Service 
 
3.0
Buying Experience 
 
3.0
Was this review helpful to you? 

An A1 Solid Trustworthy Seller

Reviewed by Marjorie Wass | September 25, 2015

I am very happy with APMEX. They never fail to please, offering competitive prices and quick shipment (that is unless I order and pay with a check and I totally get the wait time for funds clearing and have done that way to get best price). I have to say I have purchased from other sellers (rarely) and constantly compare for best price but APMEX very often is the leader of the pack and I love buying from them. Never, never disappointed with any item I purchase both in quality, care in packaging, delivery. They stand out as one of the best of the best. A company that I completely love and trust. I have had no need to contact customer service however if I got less than expected from a CS Rep... Supervisors are always available. I know things would be handled fairly, because I expect it.
If they were a “Heavy Metal Band” instead of a precious metal company, I would have to choose MetallicA - because they “Rock!
P.S. I am a over 65, so I had to look that one up! Thanks APMEX for making me feel like a valued customer,

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I am very happy with APMEX. They never fail to please, offering competitive prices and quick shipment (that is unless I order and pay with a check and I totally get the wait time for funds clearing and have done that way to get best price). I have to say I have purchased from other sellers (rarely) and constantly compare for best price but APMEX very often is the leader of the pack and I love buying from them. Never, never disappointed with any item I purchase both in quality, care in packaging, delivery. They stand out as one of the best of the best. A company that I completely love and trust. I have had no need to contact customer service however if I got less than expected from a CS Rep... Supervisors are always available. I know things would be handled fairly, because I expect it.
If they were a “Heavy Metal Band” instead of a precious metal company, I would have to choose MetallicA - because they “Rock!
P.S. I am a over 65, so I had to look that one up! Thanks APMEX for making me feel like a valued customer,
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

2400$ order blown over the 2$ item.

Reviewed by Bill | September 14, 2015

I received a beautiful trio of gold ducats, a stunning 1 ounce gold proof libertad, and my long desired 20 Peso gold coin.
All very nice, as expected, packed perfectly, etc.
On website when ordering, link for "correct direct fit airtite" displayed on coin page. I added this exact direct link airtite for my 20 Peso.
It doesn't fit. Customer service (after 8 minute hold) refused to send correct size. Said it "has to be reviewed in shipping dept as a claim and in 3 to 6 days you will get an answer".
I will buy the correct airtite at my local coin shop. I will not use APMEX again, as the CS rep made clear that "ordering the wrong size isn't our fault". Um, your link, your problem.
All it would have taken was "Opps, sorry, we will drop the right one in the mail instead of "we shall review and consider..."
Wrong answer. Bill H , Florida USA

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
I received a beautiful trio of gold ducats, a stunning 1 ounce gold proof libertad, and my long desired 20 Peso gold coin.
All very nice, as expected, packed perfectly, etc.
On website when ordering, link for "correct direct fit airtite" displayed on coin page. I added this exact direct link airtite for my 20 Peso.
It doesn't fit. Customer service (after 8 minute hold) refused to send correct size. Said it "has to be reviewed in shipping dept as a claim and in 3 to 6 days you will get an answer".
I will buy the correct airtite at my local coin shop. I will not use APMEX again, as the CS rep made clear that "ordering the wrong size isn't our fault". Um, your link, your problem.
All it would have taken was "Opps, sorry, we will drop the right one in the mail instead of "we shall review and consider..."
Wrong answer. Bill H , Florida USA
Overall rating 
 
3.0
Shipping Time 
 
5.0
Customer Service 
 
1.0
Buying Experience 
 
3.0
Was this review helpful to you? 

Go somewhere else

Reviewed by jim | September 02, 2015

Round was not available until September 4th, nowhere in the description does it have an "out of stock". You see the out of stock once you pay for it. I tried to cancel my order but they charge a $35 dollar cancellation fee, plus any market loss. Worst company, better off going with someone else. I will NEVER order from them again.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Round was not available until September 4th, nowhere in the description does it have an "out of stock". You see the out of stock once you pay for it. I tried to cancel my order but they charge a $35 dollar cancellation fee, plus any market loss. Worst company, better off going with someone else. I will NEVER order from them again.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Was this review helpful to you? 

one of the worst!!!

Reviewed by David S | August 29, 2015

It's not a way to treat new customers! I used my credit Card for transaction. Couple hours later, I checked my order, it was declined. I called my credit card, transaction went through. Now they took money and declined my order. I ordered from many different companies before, never had this experience! Poor unreliable customer service!

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
It's not a way to treat new customers! I used my credit Card for transaction. Couple hours later, I checked my order, it was declined. I called my credit card, transaction went through. Now they took money and declined my order. I ordered from many different companies before, never had this experience! Poor unreliable customer service!
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Was this review helpful to you? 

Positive selling experience

Reviewed by Philip | August 11, 2015

I contacted APMEX to sell a 100gr. Credit Suisse gold bullion in August 2015. The transaction over the phone was quick and easy. The offer I got was better than other offers I previously had. We confirmed the transaction over the phone, I received a confirmation mail and shipped the bullion on USPS. I received the check in about a week. Everything went smooth.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I contacted APMEX to sell a 100gr. Credit Suisse gold bullion in August 2015. The transaction over the phone was quick and easy. The offer I got was better than other offers I previously had. We confirmed the transaction over the phone, I received a confirmation mail and shipped the bullion on USPS. I received the check in about a week. Everything went smooth.
Overall rating 
 
4.7
Shipping Time 
 
4.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Great company

Reviewed by John | July 29, 2015

Great shipping and customer service. Easy to deal with over the phone or email

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Great shipping and customer service. Easy to deal with over the phone or email
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

ok

Reviewed by Jo | June 27, 2015

Very quick shipping. Everything was good except the pre-21 morgan which looks like it was cleaned....

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Very quick shipping. Everything was good except the pre-21 morgan which looks like it was cleaned....
Overall rating 
 
4.0
Shipping Time 
 
5.0
Customer Service 
 
4.0
Buying Experience 
 
3.0
Was this review helpful to you? 

One of the best

Reviewed by Asa Scotts | June 12, 2015

I made a mistake in my check payment to them and they allowed me to make the difference on my credit card without a fee. They waited a reasonable amount of time for the check to clear their banking system which is good for their protection. Some reviewers here don't understand that when you see the check cashed in your statement it can still take a number of days to clear the merchants banking system. Order was well packed, sent promptly, and no indication that is was from a metals dealer. The couple of times I had to contact them they were professional, very polite and helpful.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I made a mistake in my check payment to them and they allowed me to make the difference on my credit card without a fee. They waited a reasonable amount of time for the check to clear their banking system which is good for their protection. Some reviewers here don't understand that when you see the check cashed in your statement it can still take a number of days to clear the merchants banking system. Order was well packed, sent promptly, and no indication that is was from a metals dealer. The couple of times I had to contact them they were professional, very polite and helpful.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Always good

Reviewed by chuck | June 10, 2015

This is a great company from which to buy. Products have always shipped on time and have always met expectation. Customer service people are friendly and helpful. I have never been disappointed.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
This is a great company from which to buy. Products have always shipped on time and have always met expectation. Customer service people are friendly and helpful. I have never been disappointed.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Great company

Reviewed by P faughn | April 03, 2015

I order monthly at least from Apmex and have for a few years. Excellent service. Very dependable.
I've tried other companies, even in last month and was disappointed in what I got. I will stick with Apmex.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I order monthly at least from Apmex and have for a few years. Excellent service. Very dependable.
I've tried other companies, even in last month and was disappointed in what I got. I will stick with Apmex.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Premium Dealer

Reviewed by Tom Nichols | April 02, 2015

Prompt service. Wide variety. Fast, free shipping with tracking. No worries whenever I order from APMEX.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Prompt service. Wide variety. Fast, free shipping with tracking. No worries whenever I order from APMEX.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Great Customer Service

Reviewed by Jill Lewis | February 27, 2015

This was my second order with APMEX. I order various products as well as some capsules to go with the coins. I messed up and ordered the wrong capsules. I called their customer service and blown away by the service. They answered the phone quickly and Rebecca was a pleasure. To my amazement, they paid the freight to allow me to return the wrong capsules. I received an email when my return arrived and another mail when they sent out the replacement, which was the same day from when my capsules had arrived to them. Overall a great experience and can see why they are so well regarded.

Jill

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
This was my second order with APMEX. I order various products as well as some capsules to go with the coins. I messed up and ordered the wrong capsules. I called their customer service and blown away by the service. They answered the phone quickly and Rebecca was a pleasure. To my amazement, they paid the freight to allow me to return the wrong capsules. I received an email when my return arrived and another mail when they sent out the replacement, which was the same day from when my capsules had arrived to them. Overall a great experience and can see why they are so well regarded.

Jill
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Outstanding Experience!!!

Reviewed by Jill Lewis | February 27, 2015

APMEX has the best assortment out there. They are a class act and have a reputation of putting their customers first. In my situation, I ordered around noon and paid with bank wire. To my amazement, the order shipped same day with UPS and I had the product in hand two days later. Their package is the best I have seen in this industry. Very professional while also discreet. I would recommend them to anyone consider precious metals.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
APMEX has the best assortment out there. They are a class act and have a reputation of putting their customers first. In my situation, I ordered around noon and paid with bank wire. To my amazement, the order shipped same day with UPS and I had the product in hand two days later. Their package is the best I have seen in this industry. Very professional while also discreet. I would recommend them to anyone consider precious metals.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

One of the best

Reviewed by Tim | February 15, 2015

First off, I don't think there is an absolute best precious metals dealer out there. It all depends on what you collect. I am a platinum member for 2 years and buy mostly large quantity of Geiger Silver bars, , older Libertads, Perth Silver Lunar coins and $50 Gold Mexican Pesos. They do have the best selection of any dealer out there and I always try to buy on a dip or when they advertise a sale or special with ebay.
With that said, I use other dealers, such as JM Bullion for silver bars, Provident for Lunar MCM for NGC graded modern coins.
Overall, they have to be one of the top 3 dealers in any category in my opinion and I will continue to use in the future.


Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
First off, I don't think there is an absolute best precious metals dealer out there. It all depends on what you collect. I am a platinum member for 2 years and buy mostly large quantity of Geiger Silver bars, , older Libertads, Perth Silver Lunar coins and $50 Gold Mexican Pesos. They do have the best selection of any dealer out there and I always try to buy on a dip or when they advertise a sale or special with ebay.
With that said, I use other dealers, such as JM Bullion for silver bars, Provident for Lunar MCM for NGC graded modern coins.
Overall, they have to be one of the top 3 dealers in any category in my opinion and I will continue to use in the future.


Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

No Games, No Hidden Costs, Amazing Service

Reviewed by Mike Roy | February 13, 2015

Im new to buying precious metals, and luckily I quickly found APMEX. They ship ultra quick, and it is delivered in a discrete yet secure packaging. Received 3 days after placing order in CA. Quality was perfect. Now on to everyone's issue with APMEX and that's price. They do seem expensive, however with free shipping over 99 they beat most competitors prices once you factor in shipping. Also like anything shopping around is critical. If your investing it's not about what shape the metal is (bar, rounds, coin, etc) it's about accumulating weight. I've shopped APMEX and have always been able to find a great deal, especially on silver. I won't buy from anyone else, there is enough risk inherit in precious metals, I'll stick with a company that actually seems to think customer service is important.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Im new to buying precious metals, and luckily I quickly found APMEX. They ship ultra quick, and it is delivered in a discrete yet secure packaging. Received 3 days after placing order in CA. Quality was perfect. Now on to everyone's issue with APMEX and that's price. They do seem expensive, however with free shipping over 99 they beat most competitors prices once you factor in shipping. Also like anything shopping around is critical. If your investing it's not about what shape the metal is (bar, rounds, coin, etc) it's about accumulating weight. I've shopped APMEX and have always been able to find a great deal, especially on silver. I won't buy from anyone else, there is enough risk inherit in precious metals, I'll stick with a company that actually seems to think customer service is important.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Good, but has become too expensive

Reviewed by Dmitri | February 07, 2015

I've bought and sold quite a bit with APMEX. Unfortunately, their premiums have risen a bit too far the past year. Previously, their specials were quite good. Now, only if you are ordering at the highest quantities are they reasonable. Their selection is impressive. Only a few times have I been a bit disappointed (from shattered plastic covering on 10oz bars, which cut me to very battered, but new Silvertown bars). As buyers, they were very reliable. Given the issues involved in bullion trading, I am not too upset about delays in check clearance and shipping. The bullion business is simply not like Amazon selling books.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I've bought and sold quite a bit with APMEX. Unfortunately, their premiums have risen a bit too far the past year. Previously, their specials were quite good. Now, only if you are ordering at the highest quantities are they reasonable. Their selection is impressive. Only a few times have I been a bit disappointed (from shattered plastic covering on 10oz bars, which cut me to very battered, but new Silvertown bars). As buyers, they were very reliable. Given the issues involved in bullion trading, I am not too upset about delays in check clearance and shipping. The bullion business is simply not like Amazon selling books.
Overall rating 
 
4.0
Shipping Time 
 
4.0
Customer Service 
 
4.0
Buying Experience 
 
4.0
Was this review helpful to you? 

Don't Sell to Them

Reviewed by Alan D | January 31, 2015

Shipped off my metal that I have been safeguarding for years. Made it to Oklahoma City two days after I shipped. The shipping date was January 16th it's the 31st of January now. I have strings of email confirmation of receipt and no money in my Bank account. If you know APMEX I am a platinum buyer, by their standard their top level. I couldn't get anyone there to help me. I hope I see my money at some point. I will never purchase again. You pay more through APMEX. And please don't sell to APMEX. You may wait forever before you see your money.

A Platinum Member

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Shipped off my metal that I have been safeguarding for years. Made it to Oklahoma City two days after I shipped. The shipping date was January 16th it's the 31st of January now. I have strings of email confirmation of receipt and no money in my Bank account. If you know APMEX I am a platinum buyer, by their standard their top level. I couldn't get anyone there to help me. I hope I see my money at some point. I will never purchase again. You pay more through APMEX. And please don't sell to APMEX. You may wait forever before you see your money.

A Platinum Member
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Was this review helpful to you? 

APMEX Best In Class

Reviewed by Ron Maines | January 25, 2015

There are three things that are needed to care for my clients.

1. A trusted source.
2.Low fees.
3. Timely Delivery.

APMEX has helped me to build my brokerage business and make it easy to do business.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
There are three things that are needed to care for my clients.

1. A trusted source.
2.Low fees.
3. Timely Delivery.

APMEX has helped me to build my brokerage business and make it easy to do business.

Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Not the Cheapest but Probably the Best out there

Reviewed by Kevin C. | December 23, 2014

I've been a follower of precious metals for quite some time now (Mining Stocks and ETF's mostly) and finally took the plunged and ordered physical bullion about a month ago (Trying to get out of "paper gold and paper silver".) Being new to "stacking" i was concerned after doing research and hearing about the flood of counterfeits coming out of China, merchants stealing money (Tulving), super delayed shipping, receiving low quality or damaged bullion, etc. After extensive research, i decided to go with APMEX for my first order and I was glad that I did. I opted to mail in a check (which made the process much longer then some people would be comfortable with) but throughout the process, i received email updates such as when they received my check, when they processed the order, when the items were shipped, etc. Besides, anyone who wanted the items quicker, could have opted for quicker methods of payment but i decided to pay the lowest premium over spot and didnt' mind the wait.

Overall , the bars, coins and rounds received were in VERY good condition, and pleasantly came in sealed tubes or in plastic sheets / flips ; Everything neatly and discreetly packed.

Since receiving the order i have compared daily, prices between APMEX, Kitco, Provident, JM Bullion, Goldsilver.com and Gainsville; The 6 companies who i consider big players within the bullion sales world. In my opinion, is APMEX the cheapest? Probably Not. Can you find other companies out there that will have lower over spot prices with free shipping? Maybe But in my opinion, APMEX makes up more for it with Superior customer service, a wider selection, and a reputation which they stand by, to the T. Besides, some of their "on sale" items, are priced lower then the other sites i just mentioned and they are offering free shipping for the Holidays..I guess finding the absolute best possible price, is not always possible or easy...But when dealing with APMEX, paying slightly more to me, is worth the small price to have that *** PEACE OF MIND ***; That my/your earned money won't just vanish into thin air one day...

APMEX was definitely the right company for me to take the plunge and i'm looking forward to ordering from them again..

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I've been a follower of precious metals for quite some time now (Mining Stocks and ETF's mostly) and finally took the plunged and ordered physical bullion about a month ago (Trying to get out of "paper gold and paper silver".) Being new to "stacking" i was concerned after doing research and hearing about the flood of counterfeits coming out of China, merchants stealing money (Tulving), super delayed shipping, receiving low quality or damaged bullion, etc. After extensive research, i decided to go with APMEX for my first order and I was glad that I did. I opted to mail in a check (which made the process much longer then some people would be comfortable with) but throughout the process, i received email updates such as when they received my check, when they processed the order, when the items were shipped, etc. Besides, anyone who wanted the items quicker, could have opted for quicker methods of payment but i decided to pay the lowest premium over spot and didnt' mind the wait.

Overall , the bars, coins and rounds received were in VERY good condition, and pleasantly came in sealed tubes or in plastic sheets / flips ; Everything neatly and discreetly packed.

Since receiving the order i have compared daily, prices between APMEX, Kitco, Provident, JM Bullion, Goldsilver.com and Gainsville; The 6 companies who i consider big players within the bullion sales world. In my opinion, is APMEX the cheapest? Probably Not. Can you find other companies out there that will have lower over spot prices with free shipping? Maybe But in my opinion, APMEX makes up more for it with Superior customer service, a wider selection, and a reputation which they stand by, to the T. Besides, some of their "on sale" items, are priced lower then the other sites i just mentioned and they are offering free shipping for the Holidays..I guess finding the absolute best possible price, is not always possible or easy...But when dealing with APMEX, paying slightly more to me, is worth the small price to have that *** PEACE OF MIND ***; That my/your earned money won't just vanish into thin air one day...

APMEX was definitely the right company for me to take the plunge and i'm looking forward to ordering from them again..
Overall rating 
 
4.0
Shipping Time 
 
3.0
Customer Service 
 
5.0
Buying Experience 
 
4.0
Was this review helpful to you? 

Shipping charges=scam

Reviewed by D | December 11, 2014

Shipping charges to Canada are a scam.Cost me $69.48 in shipping charges for an order.The weight surcharge and extended area surcharge are a total scam. From now on the only US dealer i'll buy from is Provident metals,They only charge $20 to Canada.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
Shipping charges to Canada are a scam.Cost me $69.48 in shipping charges for an order.The weight surcharge and extended area surcharge are a total scam. From now on the only US dealer i'll buy from is Provident metals,They only charge $20 to Canada.
Overall rating 
 
3.3
Shipping Time 
 
4.0
Customer Service 
 
3.0
Buying Experience 
 
3.0
Was this review helpful to you? 
141 results - showing 1 - 50
1 2 3  
Ordering