Austin Coins

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Austin Coins

Company Overview

 
2.9 (5)

Location

State
Texas
City
Austin
Address
7200 North Mopac
ZIP
78731

Contact Information

Phone
(800) 928-6468

Austin Rare Coins was founded in 1989 to serve collectors, investors, and rare coin dealers. They specialize in rare pre-1933 coins but also offer a wide range of modern bullion.

User reviews

Average user rating from: 5 user(s)

2.9
 
Overall Rating
2.5
 
Shipping Time
3.0
 
Customer Service
3.2
 
Buying Experience
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Ratings (the higher the better)
  • Shipping Time
  • Customer Service
  • Buying Experience
Customer's Experience
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Comments
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Excellent Service and Quality

Reviewed by James S. | July 08, 2014

I have placed 5 orders with Austin Rare Coins over the past 4 years and have had nothing but the best service. I work directly with my specialist who can gave me a great price and keeps me up to date on my shipping.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I have placed 5 orders with Austin Rare Coins over the past 4 years and have had nothing but the best service. I work directly with my specialist who can gave me a great price and keeps me up to date on my shipping.

Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Don't bother...

Reviewed by Andrew Frisch | May 21, 2014

Company is incredibly disorganized. They messed up my order and got the pricing wrong. Avoid...

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Company is incredibly disorganized. They messed up my order and got the pricing wrong. Avoid...
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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Slow shiping and high prices

Reviewed by a. Buntnel | February 25, 2012

These guys have slow shipping and their prices are higher than a few online bullion dealers. I suggest shopping around and comparing prices before purchasing from these guys.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
These guys have slow shipping and their prices are higher than a few online bullion dealers. I suggest shopping around and comparing prices before purchasing from these guys.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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Good People

Reviewed by JinJin | February 24, 2012

I have purchased from a few local shops. Austin Coins was my first online purchase. The customer service is great. Though it's not all their fault, it took quite a bit of time to get my bullion due to the ups-and-downs of buying online and waiting for stuff to clear. Still I would buy from them if I make any more online purchases. They seem to be honest people.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I have purchased from a few local shops. Austin Coins was my first online purchase. The customer service is great. Though it's not all their fault, it took quite a bit of time to get my bullion due to the ups-and-downs of buying online and waiting for stuff to clear. Still I would buy from them if I make any more online purchases. They seem to be honest people.
Overall rating 
 
4.0
Shipping Time 
 
3.0
Customer Service 
 
5.0
Buying Experience 
 
4.0
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Reviewed by Patti | November 01, 2011

Placed 3 orders with Austin Coins in 2007, without any problems whatsoever. S&H (including ins) is rather high. Overall, shipping is prompt and very satisfied with order placed.

Yes, I do strongly recommend.

Placed 3 orders with Austin Coins in 2007, without any problems whatsoever. S&H (including ins) is rather high. Overall, shipping is prompt and very satisfied with order placed.

Yes, I do strongly recommend.
Overall rating 
 
5.0
Shipping Time 
 
N/A
Customer Service 
 
N/A
Buying Experience 
 
5.0
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Reviewed by Michael Thompson | April 07, 2010

The company was very helpful and went the extra mile after the sale. Not only did I get an email confirmation but also a phone call. The salesperson also sent me more information on how to diversify better and wanted to talk to me more about my portfolio. I have never gotten this great of 'after the sale' treatment. I am recommending this company to family and friends.

The company was very helpful and went the extra mile after the sale. Not only did I get an email confirmation but also a phone call. The salesperson also sent me more information on how to diversify better and wanted to talk to me more about my portfolio. I have never gotten this great of 'after the sale' treatment. I am recommending this company to family and friends.
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