CMI Gold & Silver Inc

http://media.golddealerreviews.com/thumbnail/430x430c/50/ba/6d/cmi-gold-silver-62-1410353947.jpg
CMI Gold & Silver

Company Overview

 
4.2 (10)

Location

State
Arizona
City
Phoenix
Address
3800 N. Central Ave., 11th Fl.
ZIP
85012

Contact Information

Phone
(800) 528-1380

Headquartered in Phoenix, Arizona, CMI Gold & Silver Inc. is one of the oldest gold and silver dealers in the United States. CMIGS buys and sells gold and silver with investors across the United States. Orders can only be placed by telephone.

User reviews

Average user rating from: 10 user(s)

4.2
 
Overall Rating
4.0
 
Shipping Time
4.1
 
Customer Service
4.5
 
Buying Experience
Already have an account?
Ratings (the higher the better)
  • Shipping Time
  • Customer Service
  • Buying Experience
Customer's Experience
Please enter your order ID provided when you made your purchase. It will not be shown on the website but helps to determine the authenticity of the review.
Comments
Please enter the security code.

Gold Purchase

Reviewed by Billy Clark | July 25, 2017

Excellent customer service. Fast shipment and exactly what I ordered. I will do business with CMI again! Thanks

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Excellent customer service. Fast shipment and exactly what I ordered. I will do business with CMI again! Thanks
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Silver Purchase

Reviewed by Brenda Scarpelli | June 15, 2017

The staff was extremely helpful in walking me through my purchase. They found me what I wanted in silver coins. They were delivered on time and they were in great packaging. I will be dealing with CMI in the future.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
The staff was extremely helpful in walking me through my purchase. They found me what I wanted in silver coins. They were delivered on time and they were in great packaging. I will be dealing with CMI in the future.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Great job!

Reviewed by Keith Lindor | September 30, 2016

Friendly service, great follow through and kept me informed about each step

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Friendly service, great follow through and kept me informed about each step
Overall rating 
 
4.7
Shipping Time 
 
4.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Great for Buying / Okay for Selling

Reviewed by A | October 16, 2012

Buying experience has been consistently good. Would not hesitate to recommend purchasing from them. Selling however, is a little sketchy - I don't feel I'm getting the best deal. Their offered price has seemed arbitrary, particularly in comparison to other places.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Buying experience has been consistently good. Would not hesitate to recommend purchasing from them. Selling however, is a little sketchy - I don't feel I'm getting the best deal. Their offered price has seemed arbitrary, particularly in comparison to other places.
Overall rating 
 
4.7
Shipping Time 
 
5.0
Customer Service 
 
4.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Reliable, friendly, good to newbies; relatively high prices

Reviewed by Lead Brick | May 01, 2012

When I was new to the gold buying experience, CMI held my hand and never rushed me. They answered even odd questions from me regarding how they run their business (e.g. hedging, stock). I am forever grateful to them for that.

CMI ships by US Postal Service registered mail for gold which grants the buyer high confidence that he will either receive his shipment, or get a full refund. On the other hand, if USPS service is spotty in your area, you could be sleepless for a few days. That happened to me on one occasions where USPS appeared to have lost my shipment. To CMI's credit, they assisted in instigating a USPS investigation into the package status and I did eventually receive my merchandise. CMI never disavowed responsibility and never turned away my phone call during this incident.

Those who have ordered from CMI will attest to the novel method by which CMI protects your privacy. I won't give it away, but the packaging is clever enough that casual people (including the USPS or UPS carrier) will not think that you have valuable merchandise in your package, whether you order a few coins, or bags of junk silver.

CMI also uses a novel invoicing system that results in what appear to be anonymous invoices. CMI has patiently explained their invoicing system to me. I am impressed by their commitment to privacy. I recommend that you inquire about it.

I like Tulving's use of UPS better and Tulving's prices much better, but their recent performance has been nerve-racking (see my review of Tulving). CMI's higher prices can be weighed against their privacy practices and willingness to hold your hand if you need it.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
When I was new to the gold buying experience, CMI held my hand and never rushed me. They answered even odd questions from me regarding how they run their business (e.g. hedging, stock). I am forever grateful to them for that.

CMI ships by US Postal Service registered mail for gold which grants the buyer high confidence that he will either receive his shipment, or get a full refund. On the other hand, if USPS service is spotty in your area, you could be sleepless for a few days. That happened to me on one occasions where USPS appeared to have lost my shipment. To CMI's credit, they assisted in instigating a USPS investigation into the package status and I did eventually receive my merchandise. CMI never disavowed responsibility and never turned away my phone call during this incident.

Those who have ordered from CMI will attest to the novel method by which CMI protects your privacy. I won't give it away, but the packaging is clever enough that casual people (including the USPS or UPS carrier) will not think that you have valuable merchandise in your package, whether you order a few coins, or bags of junk silver.

CMI also uses a novel invoicing system that results in what appear to be anonymous invoices. CMI has patiently explained their invoicing system to me. I am impressed by their commitment to privacy. I recommend that you inquire about it.

I like Tulving's use of UPS better and Tulving's prices much better, but their recent performance has been nerve-racking (see my review of Tulving). CMI's higher prices can be weighed against their privacy practices and willingness to hold your hand if you need it.
Overall rating 
 
4.7
Shipping Time 
 
4.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Webiste hard to use and had slow shipping

Reviewed by a. Buntnel | February 25, 2012

These guys seem big until you talk to someone at the company. Not all that knowledgeable, their prices are higher than APMEX (which says a lot) and their shipping is slow. I would suggest comparison shopping.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
These guys seem big until you talk to someone at the company. Not all that knowledgeable, their prices are higher than APMEX (which says a lot) and their shipping is slow. I would suggest comparison shopping.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Was this review helpful to you? 

Just Fine

Reviewed by Zach LdR | February 24, 2012

No problems ordering from CMI. Bullion arrived as expected.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
No problems ordering from CMI. Bullion arrived as expected.
Overall rating 
 
4.0
Shipping Time 
 
4.0
Customer Service 
 
4.0
Buying Experience 
 
4.0
Was this review helpful to you? 

Reviewed by Daniel,R | September 17, 2011

I orderd from them many times 145k silver and 30k gold, processed my order and shipped it very fast all brand new bars
they are very orgainzed and have a good customer service i highly recommend them

I orderd from them many times 145k silver and 30k gold, processed my order and shipped it very fast all brand new bars
they are very orgainzed and have a good customer service i highly recommend them
Overall rating 
 
5.0
Shipping Time 
 
N/A
Customer Service 
 
N/A
Buying Experience 
 
5.0
Was this review helpful to you? 

Reviewed by Todd | August 11, 2011

I called a few dealers to get the real story on collectable or numismatic coins and these guys confirmed my initial gut feeling that bullion gold and silver is the best bang for the buck...

I called a few dealers to get the real story on collectable or numismatic coins and these guys confirmed my initial gut feeling that bullion gold and silver is the best bang for the buck...
Overall rating 
 
5.0
Shipping Time 
 
N/A
Customer Service 
 
N/A
Buying Experience 
 
5.0
Was this review helpful to you? 

Reviewed by Kevin | January 02, 2011

My brother placed an order and his coins arrived without any issues. Website is friendly and informative.

My brother placed an order and his coins arrived without any issues. Website is friendly and informative.
Overall rating 
 
5.0
Shipping Time 
 
N/A
Customer Service 
 
N/A
Buying Experience 
 
5.0
Was this review helpful to you?