Review Detail
Do not buy
Reviewed by
Chad |
May 22, 2014
Purchased 100 2014 Silver Canadian Maple Leafs in April. 20 of them arrived with black grease marks over the coins. Requested RMA and received response and replacement coins relatively quickly. However of the 20 replacement coins, 1 still had the black grease marks issue. Requested another RMA, and this time there was no response. Called in and was told they are flooded with emails and will respond within 1 week. Well it has been 2 months and no response. Extremely disappointed in Provident's lack of service and commitment behind their product. Will no longer purchase from Provident.
Customer's Experience
Did You Receive What You Ordered?
Would You Purchase From This Dealer Again?
Purchased 100 2014 Silver Canadian Maple Leafs in April. 20 of them arrived with black grease marks over the coins. Requested RMA and received response and replacement coins relatively quickly. However of the 20 replacement coins, 1 still had the black grease marks issue. Requested another RMA, and this time there was no response. Called in and was told they are flooded with emails and will respond within 1 week. Well it has been 2 months and no response. Extremely disappointed in Provident's lack of service and commitment behind their product. Will no longer purchase from Provident.
| Overall rating | 1.0 | |
| Shipping Time | 1.0 | |
| Customer Service | 1.0 | |
| Buying Experience | 1.0 |
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