Review Detail

 
Provident Metals
Gold Dealers

provident customer service

Reviewed by bryan bite | July 23, 2014

I have ordered a couple of times from providential. Customer service was terrible and mostly clueless and curt . "Just because" should never be a valid answer to a customer's question....I called back a few times because I didn't want to base the company on just a few idiots. I finally got lucky wra Reese answered my call. She is absolutely wonderful.pleasant and very helpful...ask for her...she is the only reason I will do business with this company...

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I have ordered a couple of times from providential. Customer service was terrible and mostly clueless and curt . "Just because" should never be a valid answer to a customer's question....I called back a few times because I didn't want to base the company on just a few idiots. I finally got lucky wra Reese answered my call. She is absolutely wonderful.pleasant and very helpful...ask for her...she is the only reason I will do business with this company...
Overall rating 
 
2.3
Shipping Time 
 
3.0
Customer Service 
 
1.0
Buying Experience 
 
3.0
Was this review helpful to you? 

Comments

Already have an account?
Please enter the security code.