Review Detail
Poor Customer Service
Their live chat never works during their posted hours and they do not respond to messages left in a timely manner.
I called from my current International location 3 times today. 4 times I was put back into your phone cue after reaching customer position #1 and finally spoke to Robert after 45 minutes. He said he would transfer me to Billing and I received a voicemail. I am not impressed with their customer care or rather the lack thereof. Since it is impossible to speak with a live representative, I am trying another message. They threaten to charge your backup credit card if your check is not received and yet they don't respond to calls or messages about order problems. I gave up on reaching a live person with JM Bullion. I am a very disappointed customer. I was a repeat customer.
Customer's Experience
I called from my current International location 3 times today. 4 times I was put back into your phone cue after reaching customer position #1 and finally spoke to Robert after 45 minutes. He said he would transfer me to Billing and I received a voicemail. I am not impressed with their customer care or rather the lack thereof. Since it is impossible to speak with a live representative, I am trying another message. They threaten to charge your backup credit card if your check is not received and yet they don't respond to calls or messages about order problems. I gave up on reaching a live person with JM Bullion. I am a very disappointed customer. I was a repeat customer.
| Overall rating | 1.7 | |
| Shipping Time | 3.0 | |
| Customer Service | 1.0 | |
| Buying Experience | 1.0 |
