Review Detail
Slow to Pay
Reviewed by
Tracy |
April 03, 2015
I sold gold and silver back to NW Territorial. I had to get it in the mail within 4 days or face a 10% penalty. They, on the other hand, took more than a month to get me a check after they confirmed having my gold in hand. The website promised 2-3 weeks. I had to get a loan to cover the debts I sold the gold to cover and pay the interest and loan fees.
The last time I spoke with customer service they said the check was cut on March 25th but when I finally got the check the postmark was for March 30th, hence they lied.
When I purchased my gold/silver from them years ago it arrived in a timely manner.
Customer's Experience
Did You Receive What You Ordered?
Would You Purchase From This Dealer Again?
I sold gold and silver back to NW Territorial. I had to get it in the mail within 4 days or face a 10% penalty. They, on the other hand, took more than a month to get me a check after they confirmed having my gold in hand. The website promised 2-3 weeks. I had to get a loan to cover the debts I sold the gold to cover and pay the interest and loan fees.
The last time I spoke with customer service they said the check was cut on March 25th but when I finally got the check the postmark was for March 30th, hence they lied.
When I purchased my gold/silver from them years ago it arrived in a timely manner.
The last time I spoke with customer service they said the check was cut on March 25th but when I finally got the check the postmark was for March 30th, hence they lied.
When I purchased my gold/silver from them years ago it arrived in a timely manner.
| Overall rating | 1.3 | |
| Shipping Time | 1.0 | |
| Customer Service | 2.0 | |
| Buying Experience | 1.0 |
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