Review Detail

 
Provident Metals
Gold Dealers

Terrible Customer Service

Reviewed by Chris | January 28, 2016

This is my 3rd order. Each time the processing and shipping time is taking longer. My order was not a large order and according to the website everything was in stock. After 4 days with the order in "payment processed" status, I called and spent 25 minutes waiting for someone to talk to. I was told it would take up to 5 days to pack and a week for shipping. I will now be looking to spend my money with another business.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
This is my 3rd order. Each time the processing and shipping time is taking longer. My order was not a large order and according to the website everything was in stock. After 4 days with the order in "payment processed" status, I called and spent 25 minutes waiting for someone to talk to. I was told it would take up to 5 days to pack and a week for shipping. I will now be looking to spend my money with another business.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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