Review Detail
Annoyedoqq
Reviewed by
Steven chandler |
April 26, 2016
Was not Aware that my order did not come with protective capsules for the cleopatra-Grand Canyon-the captain silver 2oz rounds were not included with order. Received order (including 20 silver American Eagles) total almost $600.00 dollars. Not arguing cost...but when I contacted customer service about my concern...was flatly told if I wanted plastic capsules then for additional shipping + cost they would be happy to comply...since capsules were not free...I was not aware of any problem at the purchase time.j
I had planned to purchase additional bullion, but felt annoyed that they could not accomadate me. I paid them additional funds...but will rethink future purchases with Provident.
Customer's Experience
Did You Receive What You Ordered?
Would You Purchase From This Dealer Again?
Was not Aware that my order did not come with protective capsules for the cleopatra-Grand Canyon-the captain silver 2oz rounds were not included with order. Received order (including 20 silver American Eagles) total almost $600.00 dollars. Not arguing cost...but when I contacted customer service about my concern...was flatly told if I wanted plastic capsules then for additional shipping + cost they would be happy to comply...since capsules were not free...I was not aware of any problem at the purchase time.j
I had planned to purchase additional bullion, but felt annoyed that they could not accomadate me. I paid them additional funds...but will rethink future purchases with Provident.
I had planned to purchase additional bullion, but felt annoyed that they could not accomadate me. I paid them additional funds...but will rethink future purchases with Provident.
| Overall rating | 2.0 | |
| Shipping Time | 4.0 | |
| Customer Service | 1.0 | |
| Buying Experience | 1.0 |
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