Review Detail
Rude employees, poor customer service, no customer appreciation
Last updated: September 03, 2016
I was a long time customer of Provident, but never again.
My spouse missed delivery of an order while I was out of town. It was a small order (one coin) that could have been placed in my secure mailbox, but they insist on charging extra for signature upon delivery to your door. I was out of town and unable to pick up from the post office during their 15 day holding period. My order was sent back to Provident, and now I have to pay $12 to get a one ounce coin reshipped.
I called and politely explained my situation and asked for a break, even just a discounted shipment fee since I have been a loyal customer for some time now. I first spoke with Sana, who was rude with me and had a very bad attitude from the start. I then asked for a manager or supervisor and after a lengthy hold, was connected with Chandler who waited patiently for me to finish speaking and sternly denied my request, stating they would go out of business if they gave people breaks on shipping issues.
They have made a hell of a lot more than $12 off of me in the past, and would have continued to have a lifetime customer if not for this experience. It wasn't just the $12, it was the way they spoke to me on the phone. I was made to feel insignificant and unappreciated. They seemed irritated that I'd even have the gall to make such a request and acted like they did me a favor for even shipping it out once.
I will never buy from Provident again.
Also, do not be fooled by all of these fake positive reviews. Very few of them are real customers.
Customer's Experience
My spouse missed delivery of an order while I was out of town. It was a small order (one coin) that could have been placed in my secure mailbox, but they insist on charging extra for signature upon delivery to your door. I was out of town and unable to pick up from the post office during their 15 day holding period. My order was sent back to Provident, and now I have to pay $12 to get a one ounce coin reshipped.
I called and politely explained my situation and asked for a break, even just a discounted shipment fee since I have been a loyal customer for some time now. I first spoke with Sana, who was rude with me and had a very bad attitude from the start. I then asked for a manager or supervisor and after a lengthy hold, was connected with Chandler who waited patiently for me to finish speaking and sternly denied my request, stating they would go out of business if they gave people breaks on shipping issues.
They have made a hell of a lot more than $12 off of me in the past, and would have continued to have a lifetime customer if not for this experience. It wasn't just the $12, it was the way they spoke to me on the phone. I was made to feel insignificant and unappreciated. They seemed irritated that I'd even have the gall to make such a request and acted like they did me a favor for even shipping it out once.
I will never buy from Provident again.
Also, do not be fooled by all of these fake positive reviews. Very few of them are real customers.
| Overall rating | 1.0 | |
| Shipping Time | 1.0 | |
| Customer Service | 1.0 | |
| Buying Experience | 1.0 |
