Review Detail

I called a customer service representative on the phone who essentially had the attitude of a mafioso. I wasn't sure about the mailing address matching up with my visa card and he just said "don't do that next time". Essentially, he could've cared less as I cancelled the order, he said he cancelled it and said I would see the charges reversed on my account in two days. Never happened and the order was charged and was delivered anyway. I don't if this guy works there still but he could care less about customer service. I would suggest you get rid of him so he can work a shady job counting laundered money in a back room somewhere. Terrible service. Will not deal with JM Bullion again. Also this review is going on Reddit so that others can be aware and cautious of using your services and customer service.