Review Detail

I placed several orders, one never arrived. I contacted them and they were hesitant to help. When I insisted that they do a thorough shipping investigation they send me legal paperwork instead, insisting that I sign it before they investigated.

When they discovered that I was in fact telling the truth they finally agreed to re-ship my missing order. As it turns out the original order arrived just about the same time as the replacement (OVER 30 DAYS LATE), so I promptly sent one back (by refusing the shipment).

You'd think that they would have offered me an apology or some small compensation for the stress I had to endure thinking that I'd lost my investment, dealing with their unfounded suspicions, and then taking the day off of work to be home when the new tracker indicated the replacement would arrive - but they did none of those things.

Even so, I gave them one more chance and placed a final order several months later.
Clearly indicating that I DID NOT WANT THEM TO LEAVE THE PACKAGE AT MY DOOR IF I WAS NOT HOME TO SIGN FOR IT - which I believe is their stated policy anyway - BUT THE PACKAGE WAS LEFT AT MY DOOR!!!

I could have been a complete jerk about it and lied, saying I'd never received it, since they had no signature for the delivery, but I would NEVER do such a thing. I am an honest and ethical person, which is why I've lost confidence in Apmex's integrity. I shudder to think of the hassle I would have been forced to endure had the package that was left at my door, against my stated wishes, been stolen.

BUYERS BEWARE!