Review Detail

I purchased a 1/4 ounce gold coin from them on Jan. 3 and found two differences with my other 1/4 ounce gold coins. 1) It was almost twice as thick 2) when I tossed it into the air, it had a dull thud. I have two other 1/4 ounce gold coins and they both have a metallic ring when I toss them into the air.
I brought this up with Bullion Direct and, first of all, they do not have a live person so there is no phone call, only email. They had me send it back, and after stating that they authenticated it, they said they would send it to an independent party to authenticate it again, and then would send me back the same coin.
That is a problem for me because if the coin is thicker than it is supposed to be and does not have a metallic ring, I do not trust it. Admittedly I am an amateur but coin experts say that the dimensions of a gold coin and the sound are indicators of authenticity. So I'm not sure what paperwork they would send me but I would rather have a coin like my other two coins in terms of width and metallic ring. They refuse to do that. Instead they offered to pay me melt value, which means that I would have to take a $70 loss on a $380 order. I asked if I could at least get the amount I paid, $347, and take the loss on the handling and shipping charges. I thought it would be better to take a bit of a loss and just put the issue behind me, but have not received any response for over a week. I take that as a no.
As of now, Feb. 11, I am still waiting and I do not have any coin from them and I have not received a refund.
I would say go with Apmex. I had a similar problem with a coin being too thick and they exchanged it. Apmex had good customer service and it was smooth. I cannot say that about this place.
If you ever have a problem, you'd have to email them and then hopefully you'll have better luck fighting through the resistance.