Review Detail

First time ordering from provident. I always use apmex but I wanted to see what provident could offer. Ordered 5 1oz silver bars and 4 rounds from the our choice category. Description said there would be a variety. I specifically ordered this to add variety to my portfolio, I even emailed provident after ordering requesting to have different bars/Rounds instead of all the same. I did this because they don't have a special request comment section while ordering, never heard back from customer service. Order came in and what do you know, all the same, 5 sunshine bars and 4 buffalo rounds. I was pretty upset. Also the description said air tites would be included with rounds, never got any. Packaging was lousy, all rounds were loose in the bottom of a sandwhich bag that was halfway zipped, rounds fell of of bag during shipment, were in the bottom of package. I emailed customer service twice with no response. I'm at work throughout the day and provident finally calls me and I could not answer and they didn't even leave a message!! I'm just so fed up with provident I don't know if I will use them again. I'd rather pay a few extra bucks and buy from apmex to save myself the aggravation.