Review Detail
Definetly too expensive.
My biggest problem with Apmex is that their premiums over spot are completely too high. Do yourself a favor and check the competition before you waste your money at Apmex.
Their website is excellent and all my deliveries have been speedy, well-packaged and as represented.
Customer Service was professional, although I felt they took advantage of my ignorance. This was certainlly my fault, but they could have been a bit flexible with someone who was spending $30K with them. Basically, I purchased a 10 oz gold Perth bar from them, as my first gold purchase ever. A local dealer subsequently educated me that the bar was not particularly liquid, and he viewed the accompanying assay card as virtually useless. I contacted Apmex within days to request that they exchange the bar for more liquid, smaller American Eagles. They were glad to help if I were willing to pay $600 in new premiums for the coins and accept their lower buy-back price on the bar. My bad at the end of the day, but still frustrating after spending $30K. Customer Service didn't care if I remained a customer... and so I didn't.
Customer's Experience
Their website is excellent and all my deliveries have been speedy, well-packaged and as represented.
Customer Service was professional, although I felt they took advantage of my ignorance. This was certainlly my fault, but they could have been a bit flexible with someone who was spending $30K with them. Basically, I purchased a 10 oz gold Perth bar from them, as my first gold purchase ever. A local dealer subsequently educated me that the bar was not particularly liquid, and he viewed the accompanying assay card as virtually useless. I contacted Apmex within days to request that they exchange the bar for more liquid, smaller American Eagles. They were glad to help if I were willing to pay $600 in new premiums for the coins and accept their lower buy-back price on the bar. My bad at the end of the day, but still frustrating after spending $30K. Customer Service didn't care if I remained a customer... and so I didn't.
| Overall rating | 4.0 | |
| Shipping Time | 5.0 | |
| Customer Service | 3.0 | |
| Buying Experience | 4.0 |
