Review Detail

I have purchased multiple times in the past from Bullion Direct, each time for physical delivery of small amounts of gold and silver. NEVER AGAIN!!! I wish I had read all of these reviews before my last order. I've always felt uncomfortable with their set up. They will communicate only by e-mail (absolutely no phone) and are really slow recognizing payments or delivering product. Right now I have an open order for a Feb 12 transaction which was paid in full via ACH on Feb 15. However, their online system falsely shows a payment was received on Feb 28 via check. (I even have a Feb 19 e-mail from them acknowledging receipt and application of payment). Their online system also says the item was "released for shipment" on Feb 28. Again, this appears to me to be totally false. ("Released for shipment from their vault" appears to be an arbitrary internal term and they say actual shipment generally is sent out 1-3 business days after the "release" date.) I've been e-mailing asking about my order, trying to get a shipping date and tracking number. Their latest story today (Mar 5) is that they began an inventory count last week and are "a little behind". Seriously, an inventory count should delay my order? They, apparently, cannot provide a shipment date or a tracking number at this time. At a minimum, this is unacceptably slow delivery and unacceptably poor customer service. My fear, after reading the other reviews, is I may never see my money or my gold. Should this situation change, I will promptly update this review. In the meantime, BUYERS BEWARE.