I haven't purchased from JM Bullion, just called and mentioned that I had found a better price than they were offering on the 1oz. gold and silver eagles. I have never heard so many excuses, so save yourself some aggravation and don't ask about the "Best Prices Anywhere Call Us If You Find Better". I had to fill out the ratings to make this post, and thus I haven't a clue about shipping and since we could not reach a compromise on my order I haven't made a purchase from JM Bullion. Don't waste your time asking for a better price (As suggested by their website) because it won't happen.
I seem to have had a less favorable experience with JM Bullion than most other reviewers. I wouldn't say it has been horrible, assuming I do eventually get the product I ordered, but it would not say it is overly positive. I have had a much better experience with some of the larger online dealers. Most disconcerting is the content on the JM Bullion Web site. While the information is not incorrect, it is my opinion that the information is certainly misleading. A company representative even agreed with me on the misleading content stating they would update the information. Despite all of this, JM Bullion will not honor the information communicated, and I will just have to hope that I will get the product I have ordered.
Yes, I understand their first orders take longer to ship in order to prevent fraud. CC cleared on the 3rd, as of the 15th, nothing. Live chat told me week before last it would ship. Since them, I have received the same canned answers, meanwhile USPS has not received the item. I was guaranteed it would have shipped by now. Snow or not, as a business owner I have received and shipped several packages throughout the last few weeeks with little delay. If they were honest in their shipping times, I would appreciate it better than being jerked around via canned answers on live chat. Meanwhile their phone line is not working due to "weather and volume" As far as them moving to a new location, great but so what. Dont advertise fast shipping and great customer service if you can't back it up.