Merit Gold (Closed)

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Merit Gold & Silver

Company Overview

 
2.9 (3)

Location

State
California
City
Santa Monica

Contact Information

Phone
800-539-8496

A simple and clear choice since 1986

Merit Gold is no longer accepting orders

Merit Gold prides itself on its aggresive pricing, market commentary and high buy-back prices. Their A+ rating with the Better Business Bureau is testament to commitment and confidence to offer the customer an optimal experience.

The company was established in 1986 by Peter Epstein, who continues as President & CEO.

User reviews

Average user rating from: 3 user(s)

2.9
 
Overall Rating
2.7
 
Shipping Time
3.3
 
Customer Service
2.7
 
Buying Experience
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Ratings (the higher the better)
  • Shipping Time
  • Customer Service
  • Buying Experience
Customer's Experience
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Comments
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Don't buy here!

Reviewed by Bullion Trader | May 14, 2013

Ordered over two months ago - no delivered bullion. Requested a refund and getting the run-around. Will never order from this company again. Don't be fooled by their fancy ads and gimmicks. They lie about their BBB accreditation - the have no current accreditation - check the BBB site for LA!

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Ordered over two months ago - no delivered bullion. Requested a refund and getting the run-around. Will never order from this company again. Don't be fooled by their fancy ads and gimmicks. They lie about their BBB accreditation - the have no current accreditation - check the BBB site for LA!
Overall rating 
 
1.3
Shipping Time 
 
1.0
Customer Service 
 
2.0
Buying Experience 
 
1.0
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Great Price, Good Products

Reviewed by David | April 05, 2013

I placed my first order with Merit; I received my order in 21 days from the day the wire transfer cleared. 21 days seemed a bit excessive to wait for the product; however, it did arrive and was the quality that was promised. Merit seems to have the lowest prices available for Gold and Silver Eagles, so the savings was worth the additional wait time. Overall I am very satisfied.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I placed my first order with Merit; I received my order in 21 days from the day the wire transfer cleared. 21 days seemed a bit excessive to wait for the product; however, it did arrive and was the quality that was promised. Merit seems to have the lowest prices available for Gold and Silver Eagles, so the savings was worth the additional wait time. Overall I am very satisfied.
Overall rating 
 
4.7
Shipping Time 
 
4.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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beware the pitch

Reviewed by Lowell | February 13, 2013

I thought I had done my homework, having talked by phone with about 5 different and supposedly reputable dealers. I thought that some coins could be confiscated by government, & that some were exempt. Later research proved this is not really so, but the salesman @ Merit convinced me that it really is so. I chalk that up to my own gullibility. However, I have since learned that I paid way too much premium for the proof sets & coins that I bought.
Apparently these guys can just charge "whatever the traffic will bear". Once again, more research would perhaps have prevented this mistake on my part. Just know that there are much better places to buy gold & silver than from Merit.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
I thought I had done my homework, having talked by phone with about 5 different and supposedly reputable dealers. I thought that some coins could be confiscated by government, & that some were exempt. Later research proved this is not really so, but the salesman @ Merit convinced me that it really is so. I chalk that up to my own gullibility. However, I have since learned that I paid way too much premium for the proof sets & coins that I bought.
Apparently these guys can just charge "whatever the traffic will bear". Once again, more research would perhaps have prevented this mistake on my part. Just know that there are much better places to buy gold & silver than from Merit.
Overall rating 
 
2.7
Shipping Time 
 
3.0
Customer Service 
 
3.0
Buying Experience 
 
2.0
Was this review helpful to you?