Modern Coin Mart

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Modern Coin Mart

Company Overview

 
4.6 (11)

Location

State
Florida
City
Sarasota
Address
5565 Broadcast Court
ZIP
34240

Contact Information

Phone
1-800-362-9004

A modern coin superstore online since 2004.

Modern Coin Mart was launched by CEO John Maben of John Maben Rare Coins, Inc. Based in Sarasota, Florida, Mr. Maben's team includes some of the most experienced numismatists in the world. In addition to gold and silver bullion items, Modern Coin Mart sells and ships its extensive stock of rare and numismatic coins to many countries all over the world.

User reviews

Average user rating from: 11 user(s)

4.6
 
Overall Rating
4.4
 
Shipping Time
4.6
 
Customer Service
4.8
 
Buying Experience
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Ratings (the higher the better)
  • Shipping Time
  • Customer Service
  • Buying Experience
Customer's Experience
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Comments
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THUMBS UP!

Reviewed by Matt McNeil | September 04, 2016

I bought three ounces of gold from MCM and received them within less than one week.

Fast shipping and reliable, honest service -- I love that!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I bought three ounces of gold from MCM and received them within less than one week.

Fast shipping and reliable, honest service -- I love that!
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Unparalleled Customer Service

Reviewed by David | February 06, 2016
Last updated: February 19, 2016

After my sale their customer service reps worked hard to make sure I was happy with my order. I have never experienced this level of followup from any company anywhere. Companies that set themselves apart are those who step up after a sale and demonstrate a willingness to support and promote their brand on every level. Its good that orders go smoothly most of the time, but peace of mind comes from knowing that a company will go that extra mile to make things right. Modern Coin Mart has earned a customer for life.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
After my sale their customer service reps worked hard to make sure I was happy with my order. I have never experienced this level of followup from any company anywhere. Companies that set themselves apart are those who step up after a sale and demonstrate a willingness to support and promote their brand on every level. Its good that orders go smoothly most of the time, but peace of mind comes from knowing that a company will go that extra mile to make things right. Modern Coin Mart has earned a customer for life.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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great for keepers

Reviewed by James | May 03, 2015

For anyone looking to purchase and hold on to some bullion, this is a great website for you. Not so much for people looking to flip it and make a quick buck. Shipping is free, and it does take a while sometimes. I plan to hold onto my purchases, so shipping time makes no difference to me, in the end. I will continue to use this website for my future bullion purchases.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
For anyone looking to purchase and hold on to some bullion, this is a great website for you. Not so much for people looking to flip it and make a quick buck. Shipping is free, and it does take a while sometimes. I plan to hold onto my purchases, so shipping time makes no difference to me, in the end. I will continue to use this website for my future bullion purchases.
Overall rating 
 
4.7
Shipping Time 
 
4.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Bad Customer Service

Reviewed by Ricardo | November 30, 2014

MCM has good prices, and I received what I ordered in good condition. However, getting them to ship my order was a huge hassle. I read their terms of service before placing my order, and it was the standard terms of service, with the exception that it says that after payment clears, they will hold the order for 7 days. I don't care if I have to wait 7 days longer than I would have had to with other vendors, and because I read how stellar these reviews were, I placed an order with a lot of confidence. The next day I received an e-mail saying that my order would be cancelled (My deposit would be returned) unless I sent either a picture of a government issued photo ID, or a photocopy of a government issued photo ID. Additionally, if I didn't want my order cancelled, wire the remaining balance immediately, even though in my order I had specified that I would pay by check. Bear in mind that this was AFTER the deposit had cleared. I responded that the terms of service made no mention that I would have to do this, and I asked for an explanation. I also said that I could not wire them the payment, because I had already mailed them a check. They responded that my transaction had "Red Flags", I asked them to clarify, because I checked with my credit card, and they had allowed the deposit to go through. MCM's own web site reported that my deposit had cleared. In any case, I received no response whatsoever to my inquiry. I did send them a copy of my photo ID. On the next day I sent a second e-mail asking for a status on my order, since I did not want it to be cancelled. I did not receive a response. The following day I filled out an inquiry form on the website asking for a status update, and I finally got a response that my order had been processed (Meaning full payment was received), and it would ship in 7 days. I thought I was in the clear, but two days before my order was to ship, they sent me another e-mail telling me that unless I called them, my order would not ship. I asked them to explain themselves, because, again, this was not in the agreement when I placed my order, and I wanted to know why I was getting hassled. They responded by telling me that they had left the details on my answering machine, and didn't give me any more details. In the end my order did ship when they said, but it was extremely unpleasant to have to jump through all those hoops. I have ordered from lots of other vendors, and the process is always smooth. I had never been threatened to have my order cancelled. I had never had to prove I was who I said I was. I had never had to call the vendor after full payment was received.
I have said I would shop from them again, because, I did receive what I ordered. However, they will not be my first choice. Also, if there is a next time, hopefully they will already have me on file, and won't harass me again.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
MCM has good prices, and I received what I ordered in good condition. However, getting them to ship my order was a huge hassle. I read their terms of service before placing my order, and it was the standard terms of service, with the exception that it says that after payment clears, they will hold the order for 7 days. I don't care if I have to wait 7 days longer than I would have had to with other vendors, and because I read how stellar these reviews were, I placed an order with a lot of confidence. The next day I received an e-mail saying that my order would be cancelled (My deposit would be returned) unless I sent either a picture of a government issued photo ID, or a photocopy of a government issued photo ID. Additionally, if I didn't want my order cancelled, wire the remaining balance immediately, even though in my order I had specified that I would pay by check. Bear in mind that this was AFTER the deposit had cleared. I responded that the terms of service made no mention that I would have to do this, and I asked for an explanation. I also said that I could not wire them the payment, because I had already mailed them a check. They responded that my transaction had "Red Flags", I asked them to clarify, because I checked with my credit card, and they had allowed the deposit to go through. MCM's own web site reported that my deposit had cleared. In any case, I received no response whatsoever to my inquiry. I did send them a copy of my photo ID. On the next day I sent a second e-mail asking for a status on my order, since I did not want it to be cancelled. I did not receive a response. The following day I filled out an inquiry form on the website asking for a status update, and I finally got a response that my order had been processed (Meaning full payment was received), and it would ship in 7 days. I thought I was in the clear, but two days before my order was to ship, they sent me another e-mail telling me that unless I called them, my order would not ship. I asked them to explain themselves, because, again, this was not in the agreement when I placed my order, and I wanted to know why I was getting hassled. They responded by telling me that they had left the details on my answering machine, and didn't give me any more details. In the end my order did ship when they said, but it was extremely unpleasant to have to jump through all those hoops. I have ordered from lots of other vendors, and the process is always smooth. I had never been threatened to have my order cancelled. I had never had to prove I was who I said I was. I had never had to call the vendor after full payment was received.
I have said I would shop from them again, because, I did receive what I ordered. However, they will not be my first choice. Also, if there is a next time, hopefully they will already have me on file, and won't harass me again.
Overall rating 
 
2.3
Shipping Time 
 
3.0
Customer Service 
 
1.0
Buying Experience 
 
3.0
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Easy company to deal with

Reviewed by Chris Deschamps | February 11, 2014

I am not a big buyer like some who have posted. I usually just buy a few ounces at a time but I have never had an issue and will continue to deal with them. Their free shipping makes them very competitive. Their shipping isn't the fastest but its not like I'm going to do anything with it anyway other than store it.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I am not a big buyer like some who have posted. I usually just buy a few ounces at a time but I have never had an issue and will continue to deal with them. Their free shipping makes them very competitive. Their shipping isn't the fastest but its not like I'm going to do anything with it anyway other than store it.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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good but too slow on shipping

Reviewed by Asako | February 09, 2014

I ordered once and it has taken so far 6 days and they still have not shipped, I ordered another 80ozs and if this takes over 5 days I will end my buying with them, I spent a total $3,168.25 so it is not like I am spending chewing gum money with them.I have already found another supplier but shipping is $6.95 total per order and promises next day shipping and prices are just as good as MCM. I hate to leave them but I think there practices are ridiculous to say the least.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
I ordered once and it has taken so far 6 days and they still have not shipped, I ordered another 80ozs and if this takes over 5 days I will end my buying with them, I spent a total $3,168.25 so it is not like I am spending chewing gum money with them.I have already found another supplier but shipping is $6.95 total per order and promises next day shipping and prices are just as good as MCM. I hate to leave them but I think there practices are ridiculous to say the least.
Overall rating 
 
3.7
Shipping Time 
 
1.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Solid Choice

Reviewed by Dee | October 27, 2013

Ordered online - wired payment from bank (for a small fee and no big hassle) and saved a good deal of money on order, because they save the credit card (or ebay) fees - which they passed part of on to us.

The order arrived early and in perfect condition.

Highly recommended. I am up by Pittsburgh, they are in Florida - the service is unbelievably great.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Ordered online - wired payment from bank (for a small fee and no big hassle) and saved a good deal of money on order, because they save the credit card (or ebay) fees - which they passed part of on to us.

The order arrived early and in perfect condition.

Highly recommended. I am up by Pittsburgh, they are in Florida - the service is unbelievably great.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Excellent servcie

Reviewed by michael | July 26, 2013

I thought the ship time was a little slow. was told it would ship out immediately and took roughly 5 business days. compared to all the other sites out there this was basically light speed.

No issues at all.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I thought the ship time was a little slow. was told it would ship out immediately and took roughly 5 business days. compared to all the other sites out there this was basically light speed.

No issues at all.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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First Class Dealer

Reviewed by Roy Lincoln | July 21, 2013

I purchased from MCM several times in April 2013 on Ebay. I found them to be first class in every respect. Orders were often received quicker than anticipated. I have the highest praise for this company.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I purchased from MCM several times in April 2013 on Ebay. I found them to be first class in every respect. Orders were often received quicker than anticipated. I have the highest praise for this company.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Real ebay buyer from Ohio, U.S.A.

Reviewed by Dee | July 16, 2013

I am a real ebay buyer of metals from MCM. I have tried several other vendors and none of them consistantly offer the value and reliability of Modern Coin Mart (MCM.)

Some of the other major retailers even insist that one call and talk to some slick salesman. I know what I want and I know what I am willing to pay. My experience has been that MCM is excellent in every regard.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I am a real ebay buyer of metals from MCM. I have tried several other vendors and none of them consistantly offer the value and reliability of Modern Coin Mart (MCM.)

Some of the other major retailers even insist that one call and talk to some slick salesman. I know what I want and I know what I am willing to pay. My experience has been that MCM is excellent in every regard.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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I believe John Palmer is confusing ModernCoinMart and GoldMart

Reviewed by Jon | May 26, 2013

Are you sure you aren't confusing ModernCoinMart and GoldMart whose owner is named Nick? I've dealt with ModernCoinMart in the past and never had any problems. I'm pretty certain there's nobody named Nick at ModernCoinMart and they have a sales team not a receptionist.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Are you sure you aren't confusing ModernCoinMart and GoldMart whose owner is named Nick? I've dealt with ModernCoinMart in the past and never had any problems. I'm pretty certain there's nobody named Nick at ModernCoinMart and they have a sales team not a receptionist.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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