Monex

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Monex

Company Overview

 
2.2 (6)

Location

State
California
City
Newport Beach
Address
4910 Birch Street
ZIP
92660

Contact Information

Phone
(800) 444-8317

User reviews

Average user rating from: 6 user(s)

2.2
 
Overall Rating
2.0
 
Shipping Time
2.3
 
Customer Service
2.3
 
Buying Experience
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Ratings (the higher the better)
  • Shipping Time
  • Customer Service
  • Buying Experience
Customer's Experience
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Comments
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Be aware of hidden costs and surprises

Reviewed by Jane | March 24, 2015

You will be persuaded to do financing with them. Do not fall into this trap.

The shipping and handling costs change from day to day, depends on who you talk to and when you make the phone call.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
You will be persuaded to do financing with them. Do not fall into this trap.

The shipping and handling costs change from day to day, depends on who you talk to and when you make the phone call.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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Monex will NOT buy back from you

Reviewed by Tony W | June 16, 2014

When my mother died a few years ago, she had several hundred Monex one ounce silver rounds. I called Monex, and they absolutely refused to buy them back. I had her original sales invoices and so on. I wasn't looking for a refund of the original price from way back when she purchased the silver, just the market price at the time I called. They would not even make an offer! When I asked "What am I supposed to do with these Monex coins?" the CSR actually told me to sell them on eBay!

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
When my mother died a few years ago, she had several hundred Monex one ounce silver rounds. I called Monex, and they absolutely refused to buy them back. I had her original sales invoices and so on. I wasn't looking for a refund of the original price from way back when she purchased the silver, just the market price at the time I called. They would not even make an offer! When I asked "What am I supposed to do with these Monex coins?" the CSR actually told me to sell them on eBay!
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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Monex = Lying Thieves

Reviewed by Dan | October 06, 2013

The whole basis of this company is to scam every person they come into contact with. They scammed me out of 190k in 2008 and I became homeless as a result. I could write a 5 page story about it but Ill just say these are trained con-artists, they played every trick in the book and wiped me out. I have spent 2 years fighting them in court and lost because the judges are jews just like Monex. I have never heard of anyone who has had a positive outcome with the Atlas Account, only devastating losses. Michael Carabini the companies president is a ruthless sociopath and belongs in jail right next to Kenneth Leigh and Bernie Maddoff. DO NOT SEND THIS COMPANY MONEY FOR ANY REASON!!!!!

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
The whole basis of this company is to scam every person they come into contact with. They scammed me out of 190k in 2008 and I became homeless as a result. I could write a 5 page story about it but Ill just say these are trained con-artists, they played every trick in the book and wiped me out. I have spent 2 years fighting them in court and lost because the judges are jews just like Monex. I have never heard of anyone who has had a positive outcome with the Atlas Account, only devastating losses. Michael Carabini the companies president is a ruthless sociopath and belongs in jail right next to Kenneth Leigh and Bernie Maddoff. DO NOT SEND THIS COMPANY MONEY FOR ANY REASON!!!!!
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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Stay Away => Monex Atlas Account Scam

Reviewed by jha | August 17, 2013

Called this outfit in 2007 and the sales person tried to take my excitement for silver and convert it into a Monex Atlas Account... basically a leveraged scam they use naive investor's greed to take their entire investment capital or savings.

The LA Times covers their scams here => http://articles.latimes.com/2010/nov/20/business/la-fi-hiltzik-20101121

Stay away from this crooked firm.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
Called this outfit in 2007 and the sales person tried to take my excitement for silver and convert it into a Monex Atlas Account... basically a leveraged scam they use naive investor's greed to take their entire investment capital or savings.

The LA Times covers their scams here => http://articles.latimes.com/2010/nov/20/business/la-fi-hiltzik-20101121

Stay away from this crooked firm.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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First time ASE Purchase

Reviewed by Aaron | January 26, 2013

Account Rep. took plenty of time to speak with me 2-3 times on the front end of the transaction. He then walked me through the process and followed up when the metals were shipped...really couldn't have asked for them to do anything more. It did take about 2 weeks to receive the metal (from the time the check was sent via fedex); however, I understand their was considerable purchasing at the beginning of the year.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Account Rep. took plenty of time to speak with me 2-3 times on the front end of the transaction. He then walked me through the process and followed up when the metals were shipped...really couldn't have asked for them to do anything more. It did take about 2 weeks to receive the metal (from the time the check was sent via fedex); however, I understand their was considerable purchasing at the beginning of the year.
Overall rating 
 
4.7
Shipping Time 
 
4.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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nu2gold

Reviewed by MFraley | January 06, 2013

This was my first precious metal purchase. I can now say that I'm pleased with Monex. The broker spent plenty of time answering my questions and talked me through the process of starting my portfolio of "heavy metals". My transaction was painless, sort of, and the shiny stuff started arriving just as he said it would. I am looking at making another purchase soon and I will probably use Monex.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
This was my first precious metal purchase. I can now say that I'm pleased with Monex. The broker spent plenty of time answering my questions and talked me through the process of starting my portfolio of "heavy metals". My transaction was painless, sort of, and the shiny stuff started arriving just as he said it would. I am looking at making another purchase soon and I will probably use Monex.
Overall rating 
 
4.7
Shipping Time 
 
4.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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