Northwest Territorial Mint

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Northwest Territorial Mint

Company Overview

 
1.8 (149)

Location

State
Washington
City
Auburn
Address
P.O. Box 2148
ZIP
98071

Contact Information

Phone
(800) 344-6468

Northwest Territorial Mint is a full service mint, a precious metals dealer, and a minted products retailer.

Since 1984, they have been designing and creating die-struck coins, medallions, knives, and related products of the highest quality and craftsmanship, in addition to selling gold and silver bullion. It is now America’s largest private mint and offers a wide variety of products.

User reviews

Average user rating from: 149 user(s) View all user reviews

1.7
 
Overall Rating
1.5
 
Shipping Time
1.9
 
Customer Service
1.8
 
Buying Experience
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Ratings (the higher the better)
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  • Customer Service
  • Buying Experience
Customer's Experience
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Comments
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Stay away. They're a big scam

Reviewed by Ryan cherevka | July 01, 2015

I was told 30 & my order would ship. Next I get email we are a. Month behind. So I wait. They tell me after e0 days it's still behind. I ask how long. She says they can not give a time. So I ask for a return of my funds. And here I am. I keep calling to get my refund sent. They told me 30 days to process the refund. Now it's a week past the 30 days. Still no refund. " I was told it is scheduled to ship this week. It is wensday. So I call she says it's suppose to go out this week. I don't understand why you can get your money back? There is a reason there prices are cheaper it's a scam. Stay away. They're good talkers . It's all !!!.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
I was told 30 & my order would ship. Next I get email we are a. Month behind. So I wait. They tell me after e0 days it's still behind. I ask how long. She says they can not give a time. So I ask for a return of my funds. And here I am. I keep calling to get my refund sent. They told me 30 days to process the refund. Now it's a week past the 30 days. Still no refund. " I was told it is scheduled to ship this week. It is wensday. So I call she says it's suppose to go out this week. I don't understand why you can get your money back? There is a reason there prices are cheaper it's a scam. Stay away. They're good talkers . It's all !!!.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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STAY AWAY

Reviewed by Paul Erdman | July 01, 2015

Without going into great detail, let me say that this was the worst on line experience that I have ever had. Once they have your money you will find no product, and very,very difficult to get a refund, if you ever do. You have been warned!

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Without going into great detail, let me say that this was the worst on line experience that I have ever had. Once they have your money you will find no product, and very,very difficult to get a refund, if you ever do. You have been warned!
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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bad company

Reviewed by bob berry | June 26, 2015

What a company.I emailed Kim Neff and asked her how long it would take to get my money if I sold my silver back to them.she said 4-6 weeks.Wow They haven't even sent it yet and she told me it would likely be another 30 days after the initial 3 months.
They don't actually have -products in stock,they produce orders after they receive them.
I encourage everone to contact the Wa.state attorney general about this company.Enough complaints and maybe they will do something.I don't know why you can't cancel an order and get a refund before they even start producing it.
I would like to see some capable person start a class action lawsuit.But these crooked companies are usually well protected.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
What a company.I emailed Kim Neff and asked her how long it would take to get my money if I sold my silver back to them.she said 4-6 weeks.Wow They haven't even sent it yet and she told me it would likely be another 30 days after the initial 3 months.
They don't actually have -products in stock,they produce orders after they receive them.
I encourage everone to contact the Wa.state attorney general about this company.Enough complaints and maybe they will do something.I don't know why you can't cancel an order and get a refund before they even start producing it.
I would like to see some capable person start a class action lawsuit.But these crooked companies are usually well protected.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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The Don't sell bullion they take your money

Reviewed by Jim Haskins | June 23, 2015

Ordered in December 2014 - cancelled in April 2015 when I did not receive the Silver Eagles as ordered. Still waiting for reimbursement check. These guys don't sell bullion - they take your money and keep it as long as possible - up to the point where you will take legal action - then they agree to reimburse. This is their business model.

Avoid these guys like the thieves they are. This is a FALSE business based on a FALSE premise. Their ONLY focus is asset accumulation for investment. They keep your money as LONG as possible to invest and they pay it back just before they have to respond to legal action.

I wish I had read these reviews before I invested. I hope you are smarter than I am. I listened to my brother.....and didn't ask questions like I usually do. STUPID!!!! STUPID!!!! STILL waiting for my money!!!

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Ordered in December 2014 - cancelled in April 2015 when I did not receive the Silver Eagles as ordered. Still waiting for reimbursement check. These guys don't sell bullion - they take your money and keep it as long as possible - up to the point where you will take legal action - then they agree to reimburse. This is their business model.

Avoid these guys like the thieves they are. This is a FALSE business based on a FALSE premise. Their ONLY focus is asset accumulation for investment. They keep your money as LONG as possible to invest and they pay it back just before they have to respond to legal action.

I wish I had read these reviews before I invested. I hope you are smarter than I am. I listened to my brother.....and didn't ask questions like I usually do. STUPID!!!! STUPID!!!! STILL waiting for my money!!!
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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Unbelievably Poor

Reviewed by TC | June 18, 2015

I placed 3 orders with these crooks before I figured it out. It was inconceivable to me that anyone could stay in business with such poor business practices. I did receive 2 orders. The first was on time. The second was late. The order I am waiting on was placed Feb 27, 2015. Today is June 17, 2015...do the math. Here is my email that I just sent to them:
If you don't ship my order by the 22nd then send my money back. This is the most disgusting bullion purchase I have ever made. The notion of unprecedented demand is a farce. If you were actually manufacturing and shipping product it would show up on the internet somewhere for sale. No one is stockpiling your product. It simply does not happen. This constant baloney about high demand insults my intelligence. You probably just work there but being told to perpetuate what you know to be a lie is unforgiveable. I would like to know how you all feel about constantly lying to your customer. If you all actually believe this then you are pretty naïve.

Based on the order liquidation policy I should receive the higher of what I paid or spot. Consider this my last request for the product. I expect the product or a check around the 22nd allowing for deliver time. This is totally unbelievable.

Just say no the NWTM!

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
I placed 3 orders with these crooks before I figured it out. It was inconceivable to me that anyone could stay in business with such poor business practices. I did receive 2 orders. The first was on time. The second was late. The order I am waiting on was placed Feb 27, 2015. Today is June 17, 2015...do the math. Here is my email that I just sent to them:
If you don't ship my order by the 22nd then send my money back. This is the most disgusting bullion purchase I have ever made. The notion of unprecedented demand is a farce. If you were actually manufacturing and shipping product it would show up on the internet somewhere for sale. No one is stockpiling your product. It simply does not happen. This constant baloney about high demand insults my intelligence. You probably just work there but being told to perpetuate what you know to be a lie is unforgiveable. I would like to know how you all feel about constantly lying to your customer. If you all actually believe this then you are pretty naïve.

Based on the order liquidation policy I should receive the higher of what I paid or spot. Consider this my last request for the product. I expect the product or a check around the 22nd allowing for deliver time. This is totally unbelievable.

Just say no the NWTM!
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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SCAM! SCAM! SCAM!! Be warned.....

Reviewed by Kevin Blevins | June 13, 2015

SCAM ! SCAM ! SCAM !

The only reason NWT Mint even got one star was there was no option for anything lower....

Like others here, I had the misfortune of actually dealing with this company. I ordered $250 face value of silver dimes back in January, 2015. I actaully read all the "legal speak" at the order form, but *unfortunately* I figured that was covering the company in case of extreme circumstances. I actually called their customer service rep, Kim, who assured me that "95% of our orders are shipped out in a week or so". So, like a fool, I ordered. I saw on the information page where I had been charged on January 21, with a delivery date of March 21 !! But, going off of the customer service rep had told me, I decided to wait a week or so - I was sure they would ship. After the two weeks, I again contacted Kim, who stated that due to unprecedented demand, that the orders were backed up. I questioned that if she knew that they were months behind - why didn't she tell me that upfront when I called earlier. I was told that I had to have read the contract to order - and I agreed to the terms when buying....

Now, I was stuck. So, I figured I would make the best of the situation and wait patiently for my order. Of course, they had my money for two months interest free. March 20th rolled around (the day before my order was supposed to be shipped), and I was contacted by Kim and told that due to high volumes, that my order was going to be delayed another month!! Of course, I could cancel my order (at a substantial loss), or I could get a full refund after the one month waiting period (again!)

I finally had had enough and contacted my credit card company. I filed a complaint against the company, and started legal proceedings. Imagine my surprise when after 3 months of them holding my money interst-free (and the day before I could start the legal process) - a package showed up at my house. I had ordered $250 face value of dimes - and I had received $250 face value of quarters. I contacted Kim (again), and her response was that they could substitute products at their discretion....

I will never order from this company again, and I urge you to take caution. They will promise anything to try and get your $$$ interest free and hold it for months while you wait - wondering if you have been scammed.

Just a side note - I ordered from APMEX at the end of this debacle. They had charged my card on a Friday afternoon. Monday the package was in the mail. It arrived on Thursday (less than a week!), and the product was exactly as promised. APMEX is the way to go, and I would recommend them highly....

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
SCAM ! SCAM ! SCAM !

The only reason NWT Mint even got one star was there was no option for anything lower....

Like others here, I had the misfortune of actually dealing with this company. I ordered $250 face value of silver dimes back in January, 2015. I actaully read all the "legal speak" at the order form, but *unfortunately* I figured that was covering the company in case of extreme circumstances. I actually called their customer service rep, Kim, who assured me that "95% of our orders are shipped out in a week or so". So, like a fool, I ordered. I saw on the information page where I had been charged on January 21, with a delivery date of March 21 !! But, going off of the customer service rep had told me, I decided to wait a week or so - I was sure they would ship. After the two weeks, I again contacted Kim, who stated that due to unprecedented demand, that the orders were backed up. I questioned that if she knew that they were months behind - why didn't she tell me that upfront when I called earlier. I was told that I had to have read the contract to order - and I agreed to the terms when buying....

Now, I was stuck. So, I figured I would make the best of the situation and wait patiently for my order. Of course, they had my money for two months interest free. March 20th rolled around (the day before my order was supposed to be shipped), and I was contacted by Kim and told that due to high volumes, that my order was going to be delayed another month!! Of course, I could cancel my order (at a substantial loss), or I could get a full refund after the one month waiting period (again!)

I finally had had enough and contacted my credit card company. I filed a complaint against the company, and started legal proceedings. Imagine my surprise when after 3 months of them holding my money interst-free (and the day before I could start the legal process) - a package showed up at my house. I had ordered $250 face value of dimes - and I had received $250 face value of quarters. I contacted Kim (again), and her response was that they could substitute products at their discretion....

I will never order from this company again, and I urge you to take caution. They will promise anything to try and get your $$$ interest free and hold it for months while you wait - wondering if you have been scammed.

Just a side note - I ordered from APMEX at the end of this debacle. They had charged my card on a Friday afternoon. Monday the package was in the mail. It arrived on Thursday (less than a week!), and the product was exactly as promised. APMEX is the way to go, and I would recommend them highly....
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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Complete rip off

Reviewed by Mark | June 12, 2015

I ordered my material in Dec 2014. It is now Jun 2015 and I am still being told that it will be 2 months before delivery.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
I ordered my material in Dec 2014. It is now Jun 2015 and I am still being told that it will be 2 months before delivery.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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A Scam

Reviewed by Michael | June 11, 2015

Trying to order from NWT Mint was an awful experience. I ordered silver eagles in December of 2014, never received them, and finally got my money back in June 2015 -- fully 6 months later. First they tell you they can't get any eagles on account of "mint delays", and then the tell you that their accounting department is too overworked to get a refund check in the mail. I mean, PLEASE! This whole deal was nothing less than a shameful scam.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Trying to order from NWT Mint was an awful experience. I ordered silver eagles in December of 2014, never received them, and finally got my money back in June 2015 -- fully 6 months later. First they tell you they can't get any eagles on account of "mint delays", and then the tell you that their accounting department is too overworked to get a refund check in the mail. I mean, PLEASE! This whole deal was nothing less than a shameful scam.
Overall rating 
 
1.3
Shipping Time 
 
1.0
Customer Service 
 
2.0
Buying Experience 
 
1.0
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Stay away from NWTM, no more free loans to them!!!

Reviewed by Oleg | June 03, 2015

I placed two orders in one year, after many phone calls and so much stress got my money back each time after 6 month, no silver.
I'm repeating other people voice, please hear and stay away from NWTM: Buyer beware here. These guys are running a scam where they use your money for free for 5-6 months and then maybe give it back. I can't believe a class action lawsuit has not been initiated yet. This is borderline criminal activity. Stay away from NWTM save your time and money, stay away from stress, there are so many other companies where you can get your silver in a two weeks.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
I placed two orders in one year, after many phone calls and so much stress got my money back each time after 6 month, no silver.
I'm repeating other people voice, please hear and stay away from NWTM: Buyer beware here. These guys are running a scam where they use your money for free for 5-6 months and then maybe give it back. I can't believe a class action lawsuit has not been initiated yet. This is borderline criminal activity. Stay away from NWTM save your time and money, stay away from stress, there are so many other companies where you can get your silver in a two weeks.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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WILL NEVER DO BUSINESS WITH THEM AGAIN

Reviewed by Bella | June 03, 2015

BEWARE DOING BUSINESS WITH THEM
I sold Northwest Territorial Mint 4 American Gold Eagles totaling 4 ounces on April 27, 2015, and they agreed to mail my check within 4 weeks. Never sent me a confirmation email of our legal agreement. They received my gold eagles by May 4th via registered mail, but still no legal agreement. Called May 18th, and asked for a confirmation, but they claimed they had no record of our transaction. I demanded they look for it. After being on hold 20 minutes, they told me they found it, and would be mailing my check shortly. They still failed to send confirmation of our legal agreement. Called June 2nd, and again, they said there was no record of our transaction. After I got nasty, the rep told me they found it under a pile of paperwork, and would mail my check in another 2 weeks. More stall tactics, I suspect. Not sure if I've been bilked out of my money. Don't do business with NWT Mint if you want to avoid problems. I reported them to FTC, BBB and Washington State Attorney General. I also found out Attorney General had already filed an injunction against them within the past couple of years due to their seedy practices. We'll see what happens.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
BEWARE DOING BUSINESS WITH THEM
I sold Northwest Territorial Mint 4 American Gold Eagles totaling 4 ounces on April 27, 2015, and they agreed to mail my check within 4 weeks. Never sent me a confirmation email of our legal agreement. They received my gold eagles by May 4th via registered mail, but still no legal agreement. Called May 18th, and asked for a confirmation, but they claimed they had no record of our transaction. I demanded they look for it. After being on hold 20 minutes, they told me they found it, and would be mailing my check shortly. They still failed to send confirmation of our legal agreement. Called June 2nd, and again, they said there was no record of our transaction. After I got nasty, the rep told me they found it under a pile of paperwork, and would mail my check in another 2 weeks. More stall tactics, I suspect. Not sure if I've been bilked out of my money. Don't do business with NWT Mint if you want to avoid problems. I reported them to FTC, BBB and Washington State Attorney General. I also found out Attorney General had already filed an injunction against them within the past couple of years due to their seedy practices. We'll see what happens.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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STAY AWAY!!

Reviewed by Tain | May 24, 2015

All the negative reviews are accurate and they sit on you money for months. After 3 months of the runaround with couple thousand dollars of my money and more than one order in the system, I was eligible for a buy back at current market prices. That took an additional month and a couple email exchanges and phone calls to get my money. Then I ordered from APMEX. Within 2 and a half weeks I received my first order. I've placed a total of 5 orders with APMEX and all arrived in the same amount of time, AND they are very competitive on price as well as offer free shipping. One big difference is APMEX keeps a large inventory and is a serious bullion dealer where NWTM does not. I do not know what they do with your money, but it is totally unethical.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
All the negative reviews are accurate and they sit on you money for months. After 3 months of the runaround with couple thousand dollars of my money and more than one order in the system, I was eligible for a buy back at current market prices. That took an additional month and a couple email exchanges and phone calls to get my money. Then I ordered from APMEX. Within 2 and a half weeks I received my first order. I've placed a total of 5 orders with APMEX and all arrived in the same amount of time, AND they are very competitive on price as well as offer free shipping. One big difference is APMEX keeps a large inventory and is a serious bullion dealer where NWTM does not. I do not know what they do with your money, but it is totally unethical.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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DON"T DO IT! USE AMPEX or GOLDLINE or Ebay

Reviewed by Lee Roberts | May 20, 2015

NWTM was recommended to me by a friend since he had several good experiences, some years ago. I assumed that the negative reviews were from a small minority of customers. Surely, a company with this many bad reviews couldn't continue in business! I placed a silver order on October 31, 2014 and received a projected ship window of February 9, 2015. On the final day of the window, I received an email stating that the new ship date would be no later than March 9, 2015. I had not received any notification of shipment, so I called and was told that NW Mint needed an additional 4-6 weeks to ship my order. Several more calls with the same excuses. I have now received this order, my first and last. This operation sounds like a Ponzi scheme, looks like a Ponzi scheme, and most likely is. Use caution in ordering from this company and be prepared to lose your money when they close the doors!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
NWTM was recommended to me by a friend since he had several good experiences, some years ago. I assumed that the negative reviews were from a small minority of customers. Surely, a company with this many bad reviews couldn't continue in business! I placed a silver order on October 31, 2014 and received a projected ship window of February 9, 2015. On the final day of the window, I received an email stating that the new ship date would be no later than March 9, 2015. I had not received any notification of shipment, so I called and was told that NW Mint needed an additional 4-6 weeks to ship my order. Several more calls with the same excuses. I have now received this order, my first and last. This operation sounds like a Ponzi scheme, looks like a Ponzi scheme, and most likely is. Use caution in ordering from this company and be prepared to lose your money when they close the doors!

Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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Smooth transaction

Reviewed by Nancy | April 11, 2015

My most recent order was for a single special order coin minted on one ounce of silver. Not only did they do a lovely job on it, they got it out to me two weeks early. Very grateful for that. In the past, I have purchased both gold and silver bullion from NWTM. The customer service is stellar. Everything is explained exactly as it is going to happen. Although there is a wait time between purchase and shipment, there is a buy back guarantee so that you do not lose money. I have never had to use that feature. All my transactions have been fulfilled without incident. I will continue to use NWTM as I have found them to be most reasonable in the price per coin fee. Frankly, I had another gold vendor call me and I simply told him I used NWTM as my supplier because of the price per coin fee, and he simply stopped pushing! That in itself says a lot for NWTM.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
My most recent order was for a single special order coin minted on one ounce of silver. Not only did they do a lovely job on it, they got it out to me two weeks early. Very grateful for that. In the past, I have purchased both gold and silver bullion from NWTM. The customer service is stellar. Everything is explained exactly as it is going to happen. Although there is a wait time between purchase and shipment, there is a buy back guarantee so that you do not lose money. I have never had to use that feature. All my transactions have been fulfilled without incident. I will continue to use NWTM as I have found them to be most reasonable in the price per coin fee. Frankly, I had another gold vendor call me and I simply told him I used NWTM as my supplier because of the price per coin fee, and he simply stopped pushing! That in itself says a lot for NWTM.
Overall rating 
 
4.7
Shipping Time 
 
4.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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A silver lining to all this

Reviewed by Richard | April 08, 2015

So my wife and I were thinking to buy a little silver, and we ran across their ad. We ended up making an order and then kind of put it out of our heads because of the agreed-to shipping time. In the meantime however, my wife came across this site and we saw some of the charges and complaints. I kind of got a lump in my throat, you know, the kind you get when you feel like you made a mistake. Even though we did not spend a lot of money on this order, we still wanted to make sure. We called the mint, and were reassured that our order was in process and it will be delivered. We did a little more research about the company, and found out that they are pretty big, and do seem like a legitimate business, so we decided to be patient. After all, we did not feel like we were being given the run-around or anything. Then around the time our order was expected, we got an email mentioning an additional 30 days. Ok, so we called again, and were told that this was part of the terms, and this does happen at times. So we decided to give them the benefit of the doubt and wait. Then, 3 days later, our boxes arrived, and everything was in order as it should be. Yes, we were a little unnerved about the long shipping times after reading some of the comments around, but I've got to say, they do mint some very beautiful silver bars and rounds, and the prices were pretty fair. Do I like the shipping times? NO. Would I buy from them again? Yes, I would, but I know what to expect.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
So my wife and I were thinking to buy a little silver, and we ran across their ad. We ended up making an order and then kind of put it out of our heads because of the agreed-to shipping time. In the meantime however, my wife came across this site and we saw some of the charges and complaints. I kind of got a lump in my throat, you know, the kind you get when you feel like you made a mistake. Even though we did not spend a lot of money on this order, we still wanted to make sure. We called the mint, and were reassured that our order was in process and it will be delivered. We did a little more research about the company, and found out that they are pretty big, and do seem like a legitimate business, so we decided to be patient. After all, we did not feel like we were being given the run-around or anything. Then around the time our order was expected, we got an email mentioning an additional 30 days. Ok, so we called again, and were told that this was part of the terms, and this does happen at times. So we decided to give them the benefit of the doubt and wait. Then, 3 days later, our boxes arrived, and everything was in order as it should be. Yes, we were a little unnerved about the long shipping times after reading some of the comments around, but I've got to say, they do mint some very beautiful silver bars and rounds, and the prices were pretty fair. Do I like the shipping times? NO. Would I buy from them again? Yes, I would, but I know what to expect.
Overall rating 
 
3.0
Shipping Time 
 
3.0
Customer Service 
 
3.0
Buying Experience 
 
3.0
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Buyer Beware - Dont trust these people

Reviewed by Mike | April 07, 2015

Purchased a Monster Box (500 oz) of Silver American Eagles in Sept. 2014. Was told shipment was delayed several times. Finally in Feb of 2015, called and asked for a refund as it had been almost 5 MONTHS. Told me a refund would be processed and I should get a check within 3 weeks. Called again 4 weeks later. This time they told me the check would go out this week. Called again a week later and again said the check was just cut and would go out today. One more week passed and guess what, gave me the same song and dance, that the check was sent last week. I demanded to speak to a supervisor and finally got in touch with the interim CFO, He told me he had the check in hand and would personally put it in the mail today. I asked him why I was being told that the check was already sent if it was not? He was not sure why but that he would personally be putting it in the mail. He then gave me his direct line and asked that I call him back when I get my check.
With that said, I am holding my breath that this resolves the issue but don't have high hopes.
Buyer beware here. These guys are running a scam where they use your money for free for 5-6 months and then maybe give it back. I can't believe a class action lawsuit has not been initiated yet. This is borderline criminal activity.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Purchased a Monster Box (500 oz) of Silver American Eagles in Sept. 2014. Was told shipment was delayed several times. Finally in Feb of 2015, called and asked for a refund as it had been almost 5 MONTHS. Told me a refund would be processed and I should get a check within 3 weeks. Called again 4 weeks later. This time they told me the check would go out this week. Called again a week later and again said the check was just cut and would go out today. One more week passed and guess what, gave me the same song and dance, that the check was sent last week. I demanded to speak to a supervisor and finally got in touch with the interim CFO, He told me he had the check in hand and would personally put it in the mail today. I asked him why I was being told that the check was already sent if it was not? He was not sure why but that he would personally be putting it in the mail. He then gave me his direct line and asked that I call him back when I get my check.
With that said, I am holding my breath that this resolves the issue but don't have high hopes.
Buyer beware here. These guys are running a scam where they use your money for free for 5-6 months and then maybe give it back. I can't believe a class action lawsuit has not been initiated yet. This is borderline criminal activity.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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Slow to Pay

Reviewed by Tracy | April 03, 2015

I sold gold and silver back to NW Territorial. I had to get it in the mail within 4 days or face a 10% penalty. They, on the other hand, took more than a month to get me a check after they confirmed having my gold in hand. The website promised 2-3 weeks. I had to get a loan to cover the debts I sold the gold to cover and pay the interest and loan fees.
The last time I spoke with customer service they said the check was cut on March 25th but when I finally got the check the postmark was for March 30th, hence they lied.
When I purchased my gold/silver from them years ago it arrived in a timely manner.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
I sold gold and silver back to NW Territorial. I had to get it in the mail within 4 days or face a 10% penalty. They, on the other hand, took more than a month to get me a check after they confirmed having my gold in hand. The website promised 2-3 weeks. I had to get a loan to cover the debts I sold the gold to cover and pay the interest and loan fees.
The last time I spoke with customer service they said the check was cut on March 25th but when I finally got the check the postmark was for March 30th, hence they lied.
When I purchased my gold/silver from them years ago it arrived in a timely manner.
Overall rating 
 
1.3
Shipping Time 
 
1.0
Customer Service 
 
2.0
Buying Experience 
 
1.0
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No Rip Off

Reviewed by kenneth | March 27, 2015

You will not get ripped off! Everyone has either gotten their money back (refund or market price) or eventually get their shipment. Yes all the complaints are true. The contract you sign gives them an additional 30 days to ship. I have used them many times and am presently waiting for another shipment. It doesn't matter to me if the silver sits in one of my safes or sits in their safe. As long as I get delivery eventually. I don't like this but if I can save $$ I don't mind the wait. With NWTM you only have to purchase 100 rounds not 500 rounds to get the best price and when they run a special like 75 cents over spot no shipping.... no tax.... no insurance etc. I get the best deal here. I like to keep purchases less than 5k so the bank doesn't report my transaction the the Gov. Privacy is nice. Other wise it doesn't matter to me if the Gov. gets notified. SO with NWTM I can make 100 oz. purchases rather than wait for enough $$ to buy 500oz.plus a little privacy. So if your like me than the wait is only a small inconvenience. Oh by the way..complaining to them won't make them ship any faster so do the time and then call them with your order #...then they will ship or refund.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
You will not get ripped off! Everyone has either gotten their money back (refund or market price) or eventually get their shipment. Yes all the complaints are true. The contract you sign gives them an additional 30 days to ship. I have used them many times and am presently waiting for another shipment. It doesn't matter to me if the silver sits in one of my safes or sits in their safe. As long as I get delivery eventually. I don't like this but if I can save $$ I don't mind the wait. With NWTM you only have to purchase 100 rounds not 500 rounds to get the best price and when they run a special like 75 cents over spot no shipping.... no tax.... no insurance etc. I get the best deal here. I like to keep purchases less than 5k so the bank doesn't report my transaction the the Gov. Privacy is nice. Other wise it doesn't matter to me if the Gov. gets notified. SO with NWTM I can make 100 oz. purchases rather than wait for enough $$ to buy 500oz.plus a little privacy. So if your like me than the wait is only a small inconvenience. Oh by the way..complaining to them won't make them ship any faster so do the time and then call them with your order #...then they will ship or refund.
Overall rating 
 
1.7
Shipping Time 
 
1.0
Customer Service 
 
2.0
Buying Experience 
 
2.0
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NWTM Scam- free money!!

Reviewed by Bruce | March 16, 2015

I gave the North West Mint $3500 in Nov and every time I call I'm told three more weeks. The did give me one extra coin for my patients. yeah! I feel like this was the biggest scam ever. Also I want my money back now and they told me 3-4 weeks. Walmart can do it in about 2 mins!!! SCAM, SCAM, SCAM.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
I gave the North West Mint $3500 in Nov and every time I call I'm told three more weeks. The did give me one extra coin for my patients. yeah! I feel like this was the biggest scam ever. Also I want my money back now and they told me 3-4 weeks. Walmart can do it in about 2 mins!!! SCAM, SCAM, SCAM.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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scam

Reviewed by mike | March 07, 2015

5 months they used my money.never got my order. There not worth the trouble and stress. There are alot of good bullion dealers on line. Stay away from nwt mint and read the reviews before buying. The worst experience ive ever had .

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
5 months they used my money.never got my order. There not worth the trouble and stress. There are alot of good bullion dealers on line. Stay away from nwt mint and read the reviews before buying. The worst experience ive ever had .
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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6 month free cash loan to nwtm

Reviewed by AJ | March 05, 2015

Waited 6 months for my order. Was always told it would be ready in another month. 4th visit. spoke to owner and received substitute boullion. Waste of time. They had free use of my cash for half a year. Ridiculous. Scam.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Waited 6 months for my order. Was always told it would be ready in another month. 4th visit. spoke to owner and received substitute boullion. Waste of time. They had free use of my cash for half a year. Ridiculous. Scam.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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NWTM Fraud

Reviewed by Les | March 02, 2015

Stay away from North West territorial mint.
They will take your money and give you a run around. You won't get your product and soon will begin to think you will never see you money back. STAY AWAY from NWTM

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Stay away from North West territorial mint.
They will take your money and give you a run around. You won't get your product and soon will begin to think you will never see you money back. STAY AWAY from NWTM
Overall rating 
 
1.3
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
2.0
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Do not be foolish like me, do not use NWT mint

Reviewed by Mike | February 17, 2015

I have been using northwest territorial mint for the last 8 or 9 years and have not had a problem until now. I made a purchase in late October and the original delivery date was for Jan. 16th, they pushed it out to Feb. 16th and said if they didn't deliver by then I could either keep waiting or get a refund at either the current market price or the price that I placed my order at. Well since Feb. 16th came and went without a delivery confirmation number I called today to try and get a refund. They put me on hold for half an hour at which time the call transfered back to their main operator. She said that I should leave a message and that they would get back to me. Well I waited all afternoon and they never got back to me so I called back at 230 PM and was told that customer service was "out to lunch" and that they would call me back. I am completly getting the run around and after checking online I'm not the only one. They have had my money since October and while the amount is not life changing it is a large enough

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
I have been using northwest territorial mint for the last 8 or 9 years and have not had a problem until now. I made a purchase in late October and the original delivery date was for Jan. 16th, they pushed it out to Feb. 16th and said if they didn't deliver by then I could either keep waiting or get a refund at either the current market price or the price that I placed my order at. Well since Feb. 16th came and went without a delivery confirmation number I called today to try and get a refund. They put me on hold for half an hour at which time the call transfered back to their main operator. She said that I should leave a message and that they would get back to me. Well I waited all afternoon and they never got back to me so I called back at 230 PM and was told that customer service was "out to lunch" and that they would call me back. I am completly getting the run around and after checking online I'm not the only one. They have had my money since October and while the amount is not life changing it is a large enough
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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THE WORST SCAM I HAVE SEEN IN YEARS!!!!!!!!!!!!

Reviewed by Gerard Lippmann | February 11, 2015

The WORST of the WORST. iT has been very hard for me to accept the fact that I Ordered from this company, namely, Northwest Territorial Mint, without checking on them first.

It is apparent they hold your funds for at least 4 months as procedure, for what ever clandestine purposes, then lie about why they can't deliver.. It is now approaching 4 months since I ordered 500 single ounce silver bars and have now been told they will no make second promised date.

If I had checked, I would have found out that in 2008 they lost a Law suit for their delivery practices . And since then they continue to hold funds and don't deliver. What a Scam.

I will not wait any longer and will get a refund after my 30 day second extension is over. DON'T BUY FROM THESE IDIOTS.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
The WORST of the WORST. iT has been very hard for me to accept the fact that I Ordered from this company, namely, Northwest Territorial Mint, without checking on them first.

It is apparent they hold your funds for at least 4 months as procedure, for what ever clandestine purposes, then lie about why they can't deliver.. It is now approaching 4 months since I ordered 500 single ounce silver bars and have now been told they will no make second promised date.

If I had checked, I would have found out that in 2008 they lost a Law suit for their delivery practices . And since then they continue to hold funds and don't deliver. What a Scam.

I will not wait any longer and will get a refund after my 30 day second extension is over. DON'T BUY FROM THESE IDIOTS.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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Interest free loan to NWT

Reviewed by Silver buyer | February 07, 2015

Two delays, disrespect from the customer service manager, likelyhood that I will order from them again, Not a chance.

DONT ORDER FROM THEM UNLESS YOU LIKE GIVING INTEREST FREE LOANS.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Two delays, disrespect from the customer service manager, likelyhood that I will order from them again, Not a chance.

DONT ORDER FROM THEM UNLESS YOU LIKE GIVING INTEREST FREE LOANS.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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A SCAM

Reviewed by Jim Bower | February 02, 2015

I ordered in June of 2014 and it is now February 2015 and I have not received my order. I called and requested a refund on 1/6/15 and it is now 2/2/15 and no refund. I called again and they said it would be delayed another week due to illness in office staff. This is a scam. Do not ever do business with these crooks.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
I ordered in June of 2014 and it is now February 2015 and I have not received my order. I called and requested a refund on 1/6/15 and it is now 2/2/15 and no refund. I called again and they said it would be delayed another week due to illness in office staff. This is a scam. Do not ever do business with these crooks.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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Heed The Warnings!

Reviewed by Lawrence | January 20, 2015

Like others, I assumed that the negative reviews were from a minority of customers. Surely, a company with this many bad reviews couldn't continue in business! How wrong I was! I placed a silver order on Sept 8 and received a projected ship window near the end of November. On the final day of the window, I received an email stating that the new ship date would be no later than Dec 29. On Dec 30, I had not received any notification of shipment, so I called and was told that NW Mint needed an additional 4-6 weeks to ship my order. At that time, I exercised my option to cancel my order and receive a full refund. When I was told to expect the refund in 2-3 weeks, I asked them to expedite the refund and was told that my request would be marked urgent. The refund check was issued on Jan 12, and I finally received it on Jan 20. Thus, they had the use of my money for 4 months. NW Mint expects its customers to pay promptly, but they are slow to act on the orders. The only good thing to come out of this experience is that the price of silver dropped during that 4 month period. I highly recommend that you shop elsewhere for your precious metals.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Like others, I assumed that the negative reviews were from a minority of customers. Surely, a company with this many bad reviews couldn't continue in business! How wrong I was! I placed a silver order on Sept 8 and received a projected ship window near the end of November. On the final day of the window, I received an email stating that the new ship date would be no later than Dec 29. On Dec 30, I had not received any notification of shipment, so I called and was told that NW Mint needed an additional 4-6 weeks to ship my order. At that time, I exercised my option to cancel my order and receive a full refund. When I was told to expect the refund in 2-3 weeks, I asked them to expedite the refund and was told that my request would be marked urgent. The refund check was issued on Jan 12, and I finally received it on Jan 20. Thus, they had the use of my money for 4 months. NW Mint expects its customers to pay promptly, but they are slow to act on the orders. The only good thing to come out of this experience is that the price of silver dropped during that 4 month period. I highly recommend that you shop elsewhere for your precious metals.
Overall rating 
 
1.3
Shipping Time 
 
1.0
Customer Service 
 
2.0
Buying Experience 
 
1.0
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Waiting more than 8 months

Reviewed by S Fitz | January 20, 2015

Attractive, sweet, seemingly knowledgeable employees repeatedly refer you to others who are unavailable. order placed in July 2014 and now the end of January 2015, it still has not been delivered. Today I was transferred from the receptionist to Erin and then referred to Kim. Kim was unavailable, so my call was forwarded to voice mail. Sadly, before transferring me Erin was able to confirm that they have no complaint policy or procedure(and she claims she doesn't know any company that does have a complaint policy or procedure), they are not regulated by any governmental agency (not even the Dept. of treasury or any banking regulators) and delivery averages 8 weeks. Now, I have to wonder where is my money and what have they been doing with it these past 8 months? If they are making "payday loans" with it, they are averaging 36% interest per week while I wait empty handed except for a paper hand written receipt for several thousand dollars...not even a printed contract, just a hand written receipt...not even a printer generated order confirmation or the email confirmation that was supposed to follow. They advertise their products/bullion is qualified for IRA investments, but they have no government or banking oversight and are not even members of the better business bureau!!! (good News is that they apparently have responded to BBB complaints in the past even though they are not BBB members. More than 60 complaints on record 50 of which were delayed and non-delivery issues)
I would seriously suggest that all potential bullion buyers not buy anything from this company unless it is in stock and they can carry it away with them that day.
How long was it that Bernie Madoff's clients waited before filing complaints about non-delivery??
Apparently this site will not take reviews rated less than one....so here goes 1 to all aspects of this business because "cute, pretty, blonde" were not in the rating categories.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Attractive, sweet, seemingly knowledgeable employees repeatedly refer you to others who are unavailable. order placed in July 2014 and now the end of January 2015, it still has not been delivered. Today I was transferred from the receptionist to Erin and then referred to Kim. Kim was unavailable, so my call was forwarded to voice mail. Sadly, before transferring me Erin was able to confirm that they have no complaint policy or procedure(and she claims she doesn't know any company that does have a complaint policy or procedure), they are not regulated by any governmental agency (not even the Dept. of treasury or any banking regulators) and delivery averages 8 weeks. Now, I have to wonder where is my money and what have they been doing with it these past 8 months? If they are making "payday loans" with it, they are averaging 36% interest per week while I wait empty handed except for a paper hand written receipt for several thousand dollars...not even a printed contract, just a hand written receipt...not even a printer generated order confirmation or the email confirmation that was supposed to follow. They advertise their products/bullion is qualified for IRA investments, but they have no government or banking oversight and are not even members of the better business bureau!!! (good News is that they apparently have responded to BBB complaints in the past even though they are not BBB members. More than 60 complaints on record 50 of which were delayed and non-delivery issues)
I would seriously suggest that all potential bullion buyers not buy anything from this company unless it is in stock and they can carry it away with them that day.
How long was it that Bernie Madoff's clients waited before filing complaints about non-delivery??
Apparently this site will not take reviews rated less than one....so here goes 1 to all aspects of this business because "cute, pretty, blonde" were not in the rating categories.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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HORRIBLE-AVOID!!!!!!!!!!!!!!!!!!!!!

Reviewed by RONN | January 16, 2015

THE ABSOLUTE WORST SERVICE! CONTINUALLY PUT ON HOLD BY PHONE-3 MONTHS WAIT AND NO PLATINUM!

ASKED TO NOT BE PUT ON HOLD AND WAS LAUGHED AT AND PUT ON HOLD.
GO TO APMEX-BOUGHT FROM THEM 4X AND ABSOLUTELY FIVE STAR.
THIS COMPANY TOOK MY MONEY AND WHO KNOWS WHAT THEY DID WITH IT-5 NOBLES IS OVER 6000. BUCKS
I KNOW I AM SHOUTING-I AM PISSED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
THE ABSOLUTE WORST SERVICE! CONTINUALLY PUT ON HOLD BY PHONE-3 MONTHS WAIT AND NO PLATINUM!

ASKED TO NOT BE PUT ON HOLD AND WAS LAUGHED AT AND PUT ON HOLD.
GO TO APMEX-BOUGHT FROM THEM 4X AND ABSOLUTELY FIVE STAR.
THIS COMPANY TOOK MY MONEY AND WHO KNOWS WHAT THEY DID WITH IT-5 NOBLES IS OVER 6000. BUCKS
I KNOW I AM SHOUTING-I AM PISSED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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Avoid NWTMint

Reviewed by Michael Williams | January 09, 2015

It appears that NorthWest Territorial Mint routinely sells products they don't actually have in stock. I purchased some silver on December 1, 2014 and the estimated shipping date is projected as January 23, 2015. If and when I ever get my shipment from NWTM it will be the first and last purchase I make with them. In contrast I have made two gold purchases from APMEX with outstanding results!!! I received each order within 7 days of ordering. I would highly recommend APMEX! Gainesville Coins is pretty good too, but not nearly as good as APMEX.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
It appears that NorthWest Territorial Mint routinely sells products they don't actually have in stock. I purchased some silver on December 1, 2014 and the estimated shipping date is projected as January 23, 2015. If and when I ever get my shipment from NWTM it will be the first and last purchase I make with them. In contrast I have made two gold purchases from APMEX with outstanding results!!! I received each order within 7 days of ordering. I would highly recommend APMEX! Gainesville Coins is pretty good too, but not nearly as good as APMEX.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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Neutral Experience

Reviewed by Steve Kuhlman | January 06, 2015

This company did eventually ship what I ordered. The wait on a ~200 dollar order of silver and gold was about six weeks. The condition of the metal was excellent. The price was great, but the shipping time was too long. There are better options for those who need faster shipping. This was my first precious metal purchase. If I would have researched better, I would have found the reviews that explained the slow shipping. I at least got what I paid for on a "short sale". I bought it and a few weeks later the price dropped, so NWTM made some extra cash by this deal. Good for them. Now I understand how this business works.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
This company did eventually ship what I ordered. The wait on a ~200 dollar order of silver and gold was about six weeks. The condition of the metal was excellent. The price was great, but the shipping time was too long. There are better options for those who need faster shipping. This was my first precious metal purchase. If I would have researched better, I would have found the reviews that explained the slow shipping. I at least got what I paid for on a "short sale". I bought it and a few weeks later the price dropped, so NWTM made some extra cash by this deal. Good for them. Now I understand how this business works.
Overall rating 
 
3.0
Shipping Time 
 
1.0
Customer Service 
 
5.0
Buying Experience 
 
3.0
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Business Practice Questionable

Reviewed by Bill Kemp | December 10, 2014

My complaint is about a Business Practice. I signed (created an account) up with Northwest and gave them my basic information and a Credit Card information. I then went to look for several items I was interested in and put them in my basket. I had not completed selecting everything I wanted to purchase when all of a sudden I got a "fraud alert notice" from my Credit Card company. I have a block on my Credit to prohibit an charges less than a dollar charge.

Apparently Northwest Mint charged my credit card .01 cents for no reason.

By the time I got Northwest Mints phone number and called them, I got a 2nd notice saying that they issued a credit for the .01 charge. I then spoke with the receptionist who explained that it was a normal procedure that they charge a person Credit Card to validate that it is a legitimate card. I disagreed with that practice, so she transferred me to sales who then transferred me to "Accounting".

I ended up speaking to their "legal council" who did not even know about the practice and only wanted to research it and get back to me. Needless to say...I told them to cancel my account and did not complete a transaction. I think I saved myself some nightmares.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
My complaint is about a Business Practice. I signed (created an account) up with Northwest and gave them my basic information and a Credit Card information. I then went to look for several items I was interested in and put them in my basket. I had not completed selecting everything I wanted to purchase when all of a sudden I got a "fraud alert notice" from my Credit Card company. I have a block on my Credit to prohibit an charges less than a dollar charge.

Apparently Northwest Mint charged my credit card .01 cents for no reason.

By the time I got Northwest Mints phone number and called them, I got a 2nd notice saying that they issued a credit for the .01 charge. I then spoke with the receptionist who explained that it was a normal procedure that they charge a person Credit Card to validate that it is a legitimate card. I disagreed with that practice, so she transferred me to sales who then transferred me to "Accounting".

I ended up speaking to their "legal council" who did not even know about the practice and only wanted to research it and get back to me. Needless to say...I told them to cancel my account and did not complete a transaction. I think I saved myself some nightmares.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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Respect of employees

Reviewed by Ana | December 08, 2014

I actually walked into their store in Washington State. They immediately took me into an office and a very nice lady started to assist me. I had hoped to buy a lot of silver coins that day but the selection they had on hand was very limited. They said it was due to silver prices being so low. I did manage to buy a few ounces though. The biggest issue I had with my experience was when a man (who I can only assume was the boss) came in. He was very polite to me but incredibly rude to the woman who was assisting me. I don't know if he was trying to impress the customer or what but it made me sick. As far as the product I bought, I would definitely go back. As far as seeing an employee berated by her boss...I think I'll pass. It's amazing anyone is working there based on what I saw.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I actually walked into their store in Washington State. They immediately took me into an office and a very nice lady started to assist me. I had hoped to buy a lot of silver coins that day but the selection they had on hand was very limited. They said it was due to silver prices being so low. I did manage to buy a few ounces though. The biggest issue I had with my experience was when a man (who I can only assume was the boss) came in. He was very polite to me but incredibly rude to the woman who was assisting me. I don't know if he was trying to impress the customer or what but it made me sick. As far as the product I bought, I would definitely go back. As far as seeing an employee berated by her boss...I think I'll pass. It's amazing anyone is working there based on what I saw.
Overall rating 
 
3.0
Shipping Time 
 
3.0
Customer Service 
 
4.0
Buying Experience 
 
2.0
Was this review helpful to you? 

Believe the bad reviews

Reviewed by Wes Hellner | December 04, 2014

My bad. Sometimes you figure the bad reviews were written by the "few" who had a poor experience. I should have believed them. I ordered $500.00 of Washington quarters on 8/4/14. Yes I knew that they even say that sometimes they delay shipments if there is a "shortage". I took my chances and ordered. Within 30 days I got an email saying that the shipment would be delayed till 10/4/14 but they reserved the right to not ship till 11/24/14. Yes these possible delays are disclosed in the small print. Since I had not received confirmation of delivery by 11/23/14 I planned to exercise my right to cancel the transaction and get my money back. What a surprise... I got my confirmation of shipment on 11/24/14. So I am ticked off at all the delays but would live with the whole experience since the quarters were finally on the way. They arrived and guess what...$500 of DIMES. I called them, talked to "Kim" the manager and her response was that they were covered because it is all in the small print. I know the value is the same but I DO NOT BUY DIMES.
I believe they play the "float" with your money and delay as long as they can before being forced to make the delivery and even then it may not be what was ordered. I now purchase from Apmex. They only let you order when they have the product on hand and ship immediately. A class operation. Believe the reviews, the few "good" reviews are the exceptiion.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
My bad. Sometimes you figure the bad reviews were written by the "few" who had a poor experience. I should have believed them. I ordered $500.00 of Washington quarters on 8/4/14. Yes I knew that they even say that sometimes they delay shipments if there is a "shortage". I took my chances and ordered. Within 30 days I got an email saying that the shipment would be delayed till 10/4/14 but they reserved the right to not ship till 11/24/14. Yes these possible delays are disclosed in the small print. Since I had not received confirmation of delivery by 11/23/14 I planned to exercise my right to cancel the transaction and get my money back. What a surprise... I got my confirmation of shipment on 11/24/14. So I am ticked off at all the delays but would live with the whole experience since the quarters were finally on the way. They arrived and guess what...$500 of DIMES. I called them, talked to "Kim" the manager and her response was that they were covered because it is all in the small print. I know the value is the same but I DO NOT BUY DIMES.
I believe they play the "float" with your money and delay as long as they can before being forced to make the delivery and even then it may not be what was ordered. I now purchase from Apmex. They only let you order when they have the product on hand and ship immediately. A class operation. Believe the reviews, the few "good" reviews are the exceptiion.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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Same Complaint as Michael

Reviewed by Fred Whittlesey | November 12, 2014

This is clearly a scam operation. I purchased two months ago and was given a ship date of this week. Today I emailed and was given the same excuse Michael received - demand is up, etc. This is a lie. Silver prices are down significantly and there is no shortage. Other dealers are guaranteeing next-day delivery. I am going to file a complaint with the State Attorney General and any other relevant agency. This is nothing less than fraud.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
This is clearly a scam operation. I purchased two months ago and was given a ship date of this week. Today I emailed and was given the same excuse Michael received - demand is up, etc. This is a lie. Silver prices are down significantly and there is no shortage. Other dealers are guaranteeing next-day delivery. I am going to file a complaint with the State Attorney General and any other relevant agency. This is nothing less than fraud.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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AVOID THIS COMPANY LIKE ITS EBOLA!

Reviewed by Michael | October 21, 2014

5/2/2014, I purchased by wire transfer 260 ounces of silver. The silver never arrived. So I began speaking with Kim, their designated liar. For the next five months Kim proceeded to tell me that silver availability world wide is down; they are waiting for another shipment and they are behind in production. After five months of the same song and dance I cancelled my order. You see, in the last five months I have made four other purchases of the same size from other mints without a problem! Kim told me that I would have my check in a matter of a few days, two weeks later she is still giving me the run around. Just spoke with her and she tells me it takes 10 days for a letter to go from Washington State to Texas. Such BS, these people need to be taken to court by a class and let them explain their criminal business practices to the class and the judge!
In my opinion, these people are Criminals !

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
5/2/2014, I purchased by wire transfer 260 ounces of silver. The silver never arrived. So I began speaking with Kim, their designated liar. For the next five months Kim proceeded to tell me that silver availability world wide is down; they are waiting for another shipment and they are behind in production. After five months of the same song and dance I cancelled my order. You see, in the last five months I have made four other purchases of the same size from other mints without a problem! Kim told me that I would have my check in a matter of a few days, two weeks later she is still giving me the run around. Just spoke with her and she tells me it takes 10 days for a letter to go from Washington State to Texas. Such BS, these people need to be taken to court by a class and let them explain their criminal business practices to the class and the judge!
In my opinion, these people are Criminals !
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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RUN AWAY FROM THIS COMPANY!!

Reviewed by Sam | October 19, 2014

Worst experience ever trying to buy bullion. A complete waste of two months. I learned my lesson the hard way. Run away before you put your money out!!

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Worst experience ever trying to buy bullion. A complete waste of two months. I learned my lesson the hard way. Run away before you put your money out!!
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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do not sell to them

Reviewed by steve richardson | October 17, 2014

When I bought my silver from them I kept getting delays(took forever) I belived them when they said they were behind.shame on me.just sold them some back I was told 2 days after they recived the silver my check would be in the mail.8 days after they recived the product still no check so I called they had not even mailed it yet.Same excuse as buying( were behind) all they do is take your money and product and hold on to it to use and make money off of.Do not trust this company there are to many reputable ones out there.Will absolutely never buy or sell to them again

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
When I bought my silver from them I kept getting delays(took forever) I belived them when they said they were behind.shame on me.just sold them some back I was told 2 days after they recived the silver my check would be in the mail.8 days after they recived the product still no check so I called they had not even mailed it yet.Same excuse as buying( were behind) all they do is take your money and product and hold on to it to use and make money off of.Do not trust this company there are to many reputable ones out there.Will absolutely never buy or sell to them again
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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DO NOT BUY FROM NWTM> PERIOD

Reviewed by Malcolm | September 26, 2014

They say up to 2 month delivery.
**************4 months and one week and nothing. ***************************
And I am out the $70 to wire transfer the money to them.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
They say up to 2 month delivery.
**************4 months and one week and nothing. ***************************
And I am out the $70 to wire transfer the money to them.
Overall rating 
 
1.3
Shipping Time 
 
1.0
Customer Service 
 
2.0
Buying Experience 
 
1.0
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Low Mark-Ups on Eagles

Reviewed by John Lewis | September 16, 2014

Bought some silver eagles in 2013 - they arrived as expected, in excellent condition. The markups over spot were pretty good, but I have since discovered that they also sell their own minted line of silver bullion, which is even better than what the US Mint offers.

When I first started buying silver, I would almost exclusively go with eagles or maple leafs because I simply did not look at the other options - namely rounds. After all, silver is silver, and that is what the spot price is based upon.

The folks here have always been great, and I know that they stand behind their product.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Bought some silver eagles in 2013 - they arrived as expected, in excellent condition. The markups over spot were pretty good, but I have since discovered that they also sell their own minted line of silver bullion, which is even better than what the US Mint offers.

When I first started buying silver, I would almost exclusively go with eagles or maple leafs because I simply did not look at the other options - namely rounds. After all, silver is silver, and that is what the spot price is based upon.

The folks here have always been great, and I know that they stand behind their product.
Overall rating 
 
3.7
Shipping Time 
 
3.0
Customer Service 
 
4.0
Buying Experience 
 
4.0
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Terrible delivery practices

Reviewed by John English | September 08, 2014

Took them four months to deliver my order. I had to call them several times for delay. I will never use them again and that is a fact.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Took them four months to deliver my order. I had to call them several times for delay. I will never use them again and that is a fact.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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4 months no product

Reviewed by j black | August 26, 2014

Don't sell it if you don't have it.
My last purchase at NWTM.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Don't sell it if you don't have it.
My last purchase at NWTM.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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Shipping sucks

Reviewed by Tom | August 18, 2014

I have placed several orders with NWTM, have been generally satisfied except for shipping delays. Even that was not too bad, they would delay shipping for 1 period and ship it on the new schedule. This most recent order, though, I am on my 4th order shipment schedule. They say they'll buy back if they don't ship on time, but I don't really want to do that, I want my oder!
I even at one time wrote a generally favorable review, with the exception of the shipping thing. I don't know what their problem is, are they selling stuff they don't have? After this experience I will never buy from them again and probably will never sell to them either.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
I have placed several orders with NWTM, have been generally satisfied except for shipping delays. Even that was not too bad, they would delay shipping for 1 period and ship it on the new schedule. This most recent order, though, I am on my 4th order shipment schedule. They say they'll buy back if they don't ship on time, but I don't really want to do that, I want my oder!
I even at one time wrote a generally favorable review, with the exception of the shipping thing. I don't know what their problem is, are they selling stuff they don't have? After this experience I will never buy from them again and probably will never sell to them either.
Overall rating 
 
2.0
Shipping Time 
 
1.0
Customer Service 
 
3.0
Buying Experience 
 
2.0
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Do you want heartburn?

Reviewed by Artis Smith | August 16, 2014

This was my third order. Placed two small orders to feel them out. Somewhat slow, but received the orders. Placed order for 9700+.on April 14th. Just received notice today that fed ex has picked up the order. After placing my third order and was getting the run around about shipping I started reviewing the company. Found out that the AG took them to court on Sept of 2008. N w mint had to pay a total fine of $58,763.49 to settle just what they are still doing, using your money and my money to make money before shipping what we have ordered.
Beware, read ALL the reviews before thinking about buying from this company.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
This was my third order. Placed two small orders to feel them out. Somewhat slow, but received the orders. Placed order for 9700+.on April 14th. Just received notice today that fed ex has picked up the order. After placing my third order and was getting the run around about shipping I started reviewing the company. Found out that the AG took them to court on Sept of 2008. N w mint had to pay a total fine of $58,763.49 to settle just what they are still doing, using your money and my money to make money before shipping what we have ordered.
Beware, read ALL the reviews before thinking about buying from this company.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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long wait

Reviewed by Damon | August 07, 2014

Do yourself a favor and buy elsewhere.
The reviews I read are accurate and it is a long time to go without your money or a product in hand.
4 months and a day
They are very nice and reassuring on the phone.
That does not change the fact they have your money hand longer than reasonable when there is product available.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
Do yourself a favor and buy elsewhere.
The reviews I read are accurate and it is a long time to go without your money or a product in hand.
4 months and a day
They are very nice and reassuring on the phone.
That does not change the fact they have your money hand longer than reasonable when there is product available.
Overall rating 
 
1.7
Shipping Time 
 
1.0
Customer Service 
 
3.0
Buying Experience 
 
1.0
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Still waiting (and waiting)

Reviewed by Eric | August 04, 2014

On April 10, 2014, I ordered a 100-oz silver bar. It is now August 4th (almost 4 months) and I am told that it will be another 3 weeks before shipping will occur. Customer service has been good but I still don't have my shipment. One day it will arrive without any problems, but best to avoid NWT mint unless you fully expect to wait 4 months for it too arrive.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
On April 10, 2014, I ordered a 100-oz silver bar. It is now August 4th (almost 4 months) and I am told that it will be another 3 weeks before shipping will occur. Customer service has been good but I still don't have my shipment. One day it will arrive without any problems, but best to avoid NWT mint unless you fully expect to wait 4 months for it too arrive.
Overall rating 
 
1.7
Shipping Time 
 
1.0
Customer Service 
 
3.0
Buying Experience 
 
1.0
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What a relief

Reviewed by Duane | July 26, 2014

I placed my order with them after quite a bit of price research. They had the lowest dealer cost I could find. But after my order was paid for I got a bad feeling and did some more research into their business practices and got a little scared. My bullion was supposed to ship in 60 days or less but on the 60th day I received an email saying "because of higher than normal order volume" my shipment would be delayed another 30 days. This is standard practice for NW Mint I'm finding out. I just got my order on the very last promised day (90 days from order) and everything is exactly as I was promised. If you don't mind waiting a while to get your metals then the almost spot prices are a good deal.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I placed my order with them after quite a bit of price research. They had the lowest dealer cost I could find. But after my order was paid for I got a bad feeling and did some more research into their business practices and got a little scared. My bullion was supposed to ship in 60 days or less but on the 60th day I received an email saying "because of higher than normal order volume" my shipment would be delayed another 30 days. This is standard practice for NW Mint I'm finding out. I just got my order on the very last promised day (90 days from order) and everything is exactly as I was promised. If you don't mind waiting a while to get your metals then the almost spot prices are a good deal.
Overall rating 
 
2.3
Shipping Time 
 
1.0
Customer Service 
 
3.0
Buying Experience 
 
3.0
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Scammed again...10K of worries.

Reviewed by Tom Watkins | July 21, 2014

This is the Scam. From the loads of revolving orders...NWTM has another business with guaranteed return..like a payday loan or title loan co.,with a 25%-40% gain, guaranteed, & by revolving their deposits...with a 90-120 day delay....they can operate with millions of dollars of no-interest money....my money & yours.

I suspect this is a fairly recent greed scheme....Someone figured out how to cash in....but at the expense of their reputation. They do not care however...the cash is just too good.

I gave them 10K+...& the sickness in my stomach...now....isn't worth it. May the Attorney General visit these scammers....& come down hard on them...possibly forcing them to pay interest on all orders over 2 weeks.

I am only in my second delay...90 days out....& as the multitudes have said.....My fault...I jumped too quick.

I will get my silver Nauseated & frustrated.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
This is the Scam. From the loads of revolving orders...NWTM has another business with guaranteed return..like a payday loan or title loan co.,with a 25%-40% gain, guaranteed, & by revolving their deposits...with a 90-120 day delay....they can operate with millions of dollars of no-interest money....my money & yours.

I suspect this is a fairly recent greed scheme....Someone figured out how to cash in....but at the expense of their reputation. They do not care however...the cash is just too good.

I gave them 10K+...& the sickness in my stomach...now....isn't worth it. May the Attorney General visit these scammers....& come down hard on them...possibly forcing them to pay interest on all orders over 2 weeks.

I am only in my second delay...90 days out....& as the multitudes have said.....My fault...I jumped too quick.

I will get my silver Nauseated & frustrated.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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Don't bother with these guys.

Reviewed by Suzette E | July 18, 2014

I've been trying since the beginning of May to get a custom coin from these guys. I've been told REPEATEDLY that I would get an email the next day but never received it. I've emailed several times and gotten no response. When I call, I'm told to email the info again and then promises are made. Still nothing. I gave up and am trying another company. Apparently these guys don't need the business.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
I've been trying since the beginning of May to get a custom coin from these guys. I've been told REPEATEDLY that I would get an email the next day but never received it. I've emailed several times and gotten no response. When I call, I'm told to email the info again and then promises are made. Still nothing. I gave up and am trying another company. Apparently these guys don't need the business.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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NWT mint

Reviewed by Ron | July 13, 2014

I have made 4 orders with nwt. The first two were through the online store for various items like the silver bullets and smaller bullion. At the time the small orders did not qualify for the bullion department.

The first of the two online store came in quick. I received a notice that it shipped early. This was around Jan 2014. The second order was delayed twice but I was only notified the first time. When they missed the second ship date I called and they apologized. That second order didn't ship for another 3 weeks. Each time I called the online store girls were very polite and helpful. If I had a question that related to bullion I was transfered to that department....they were always short with me and rude.

The next two orders were placed online through the billion department. The first order was made 4/8/14. Was delayed multiple times however I was never notified via email. I would log into my account to check the status. First est ship date was 6/13. Finally shipped 7/11 (over 3 months after the order was made and all payments verified did it finally ship)

Second online bullion order was made 4/18. Received an email notice that it is delayed and will not possibly ship till 7/21 to 7/25... Again 3 months after the order was placed and payed for.

Would I shop there again-- yes but I understand it would take a very long time to get the product. Best of luck buying and understand there will be a long delay

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I have made 4 orders with nwt. The first two were through the online store for various items like the silver bullets and smaller bullion. At the time the small orders did not qualify for the bullion department.

The first of the two online store came in quick. I received a notice that it shipped early. This was around Jan 2014. The second order was delayed twice but I was only notified the first time. When they missed the second ship date I called and they apologized. That second order didn't ship for another 3 weeks. Each time I called the online store girls were very polite and helpful. If I had a question that related to bullion I was transfered to that department....they were always short with me and rude.

The next two orders were placed online through the billion department. The first order was made 4/8/14. Was delayed multiple times however I was never notified via email. I would log into my account to check the status. First est ship date was 6/13. Finally shipped 7/11 (over 3 months after the order was made and all payments verified did it finally ship)

Second online bullion order was made 4/18. Received an email notice that it is delayed and will not possibly ship till 7/21 to 7/25... Again 3 months after the order was placed and payed for.

Would I shop there again-- yes but I understand it would take a very long time to get the product. Best of luck buying and understand there will be a long delay
Overall rating 
 
2.0
Shipping Time 
 
1.0
Customer Service 
 
3.0
Buying Experience 
 
2.0
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Order delays

Reviewed by Dan W | July 02, 2014

This company is ridiculous. I placed a very modest order. After the order was placed I was told it would be 21 business days before it shipped. Just before this period ended, I was told it would ship in another 31 days. So they have my money but I don't have what I purchased. Don't sell what you can't ship immediately or give me an agreed upon price an charge me once the order ships. I can even get a full refund. This is a scam.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
This company is ridiculous. I placed a very modest order. After the order was placed I was told it would be 21 business days before it shipped. Just before this period ended, I was told it would ship in another 31 days. So they have my money but I don't have what I purchased. Don't sell what you can't ship immediately or give me an agreed upon price an charge me once the order ships. I can even get a full refund. This is a scam.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Was this review helpful to you? 
 
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