Panda America

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Panda America

Company Overview

 
1.7 (1)

Location

State
California
City
Torrance
Address
19675 Mariner Avenue
ZIP
90503

Contact Information

Phone
1-800-472-6327

A world-recognized leader in precious metals and modern numismatics.

Panda America was founded in 1982 as one of only two dealers certified by the Chinese government to sell the newly minted Pandas in the United States. Today, their website offers a huge variety of US and international bullion and collectable coins. The company is based in Torrance, California and also boasts an office in Singapore.

User reviews

Average user rating from: 1 user(s)

1.7
 
Overall Rating
1.0
 
Shipping Time
1.0
 
Customer Service
3.0
 
Buying Experience
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  • Shipping Time
  • Customer Service
  • Buying Experience
Customer's Experience
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PandaAmerica.com review

Reviewed by Coin Collector | January 10, 2014

I have been using Panda America's website to order the Chinese Panda coins for over 5 years. In the last two years, starting in 2012, I have noticed a significant decrease in customer service. Recent orders I have placed with them have been untimely and they even provided the wrong coin. I had ordered the 2010 panda coin and instead received the 2013 coin. Also, they had charged my credit card for an item that they did not ship. The item was on back order and I had to wait for several months before they shipped it. But they had charged my card at the time I placed the order. I called their customer service to address this issue, but they did not correct it. I will be using other dealers from this point on.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
I have been using Panda America's website to order the Chinese Panda coins for over 5 years. In the last two years, starting in 2012, I have noticed a significant decrease in customer service. Recent orders I have placed with them have been untimely and they even provided the wrong coin. I had ordered the 2010 panda coin and instead received the 2013 coin. Also, they had charged my credit card for an item that they did not ship. The item was on back order and I had to wait for several months before they shipped it. But they had charged my card at the time I placed the order. I called their customer service to address this issue, but they did not correct it. I will be using other dealers from this point on.
Overall rating 
 
1.7
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
3.0
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