Provident Metals

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Provident Metals

Company Overview

 
4.0 (207)

Location

State
Texas
City
Dallas
Address
15850 Dallas Parkway
ZIP
75248

Contact Information

Phone
(800) 313 - 3315

ProvidentMetals.com was built to meet the precious metal investment needs of those in pursuit of an online environment focused on security, service, and affordability. As an industry leading provider of international and domestic bullion, currency, numismatic coins, and other IRA and investment grade metals we are extremely focused on consistent customer satisfaction. 

Our products are available to order 24 hours a day, 7 days a week through our convenient and secure ordering platform, and our products are priced in real time. If you feel more comfortable placing an order over the phone however, call us toll free at (800) 313-3315, Monday - Friday, 8am-6pm CST. We look forward to hearing from you. 

  

FAST & FREE SHIPPING

We offer FREE SHIPPING on orders of $99 or more, anywhere in the US.  If your order subtotal is UNDER $99, we’ll still ship your package for just $5.95 anywhere in the Domestic U.S. When you make a purchase as important to your future as a precious metals investment, you need to be sure your delivery will make it to your door. To that end, we offer discreet shipping labels and take great care to wrap your product for a safe shipment--all packages are shipped fully insured. 

SECURE ONLINE PURCHASING

The security of your personal information is of the utmost importance. Accordingly, Provident Metals offers a multi-layered approach for your protection: a secure shopping cart, high-grade encryption software, and SSL certificate through VeriSign. Trust is important in this business, so we assure you your credit card and personal information is completely safe. We will never sell or trade your information to any third party. Your trust in Provident Metals is supported by industry-leading security and unbeatable customer service.

AFFORDABLE INVESTMENTS

Here at Provident Metals, we are constantly striving to offer the lowest and best prices in the industry on every one of our products. To do so, we built a highly automated ordering system that allows us to keep prices low and in step with the changing market. We know you want to be confident in your purchase, so Provident Metals is here to give you outstanding quality and value.

CUSTOMER SERVICE

Taking care of our customers is the reason Provident Metals exists. When you buy from us, you can be confident you’ll be treated well. We respect your time and your investment, and you can count on our fast, courteous, and comprehensive customer service. Whether you are a long-time customer or new to precious metals, you can be assured that Provident Metals will provide you with great pricing, quality products, fast shipping, and complete satisfaction.

Go to http://www.providentmetals.com/

User reviews

Average user rating from: 207 user(s) View all user reviews

4.0
 
Overall Rating
4.0
 
Shipping Time
4.0
 
Customer Service
4.1
 
Buying Experience
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Ratings (the higher the better)
  • Shipping Time
  • Customer Service
  • Buying Experience
Customer's Experience
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Good Company

Reviewed by AgStacker11C | May 01, 2016

I am relatively new to precious metal and coin collecting ... retired with a new interest.
....researched quite extensively different bullion companies - and have found PM's website easy to use, prices almost always the best, good selections and some great deals - esp. their buy any quantity at low over spot price. Starting in Feb. of this year, I have placed numerous orders - always paying by cashier's check and money order - all items received in brilliant/new condition - coins/bullion arrive well packed; and in protective sleeves or strong round tubes/sealed BU from the mint. The only caveat would be the time to receive; although I've never had to wait an unreasonable amount of time for packages to arrive ... PM appears to expedite their end of payt. confirmation/processing to order(s) shipped in a good time frame, in my opinion, the "duration" appears to be more weighted on the UPS/USPS side of things - perhaps supersonic drone deliveries would be something to consider in the future :-).
Basically, I like collecting the precious metal bullion/coins for investment and intrigue...as to the customer's reference to "nutjob end-of-the-world preppers" - sounds like a comment coming from a liberal who thinks the government is always looking out for the best interests of its' constituents -anyhow, the preppers may be doing something right; and come out further ahead for themselves and families - "ridicule; and you may get screwed".

"Noli Me Tangere"

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I am relatively new to precious metal and coin collecting ... retired with a new interest.
....researched quite extensively different bullion companies - and have found PM's website easy to use, prices almost always the best, good selections and some great deals - esp. their buy any quantity at low over spot price. Starting in Feb. of this year, I have placed numerous orders - always paying by cashier's check and money order - all items received in brilliant/new condition - coins/bullion arrive well packed; and in protective sleeves or strong round tubes/sealed BU from the mint. The only caveat would be the time to receive; although I've never had to wait an unreasonable amount of time for packages to arrive ... PM appears to expedite their end of payt. confirmation/processing to order(s) shipped in a good time frame, in my opinion, the "duration" appears to be more weighted on the UPS/USPS side of things - perhaps supersonic drone deliveries would be something to consider in the future :-).
Basically, I like collecting the precious metal bullion/coins for investment and intrigue...as to the customer's reference to "nutjob end-of-the-world preppers" - sounds like a comment coming from a liberal who thinks the government is always looking out for the best interests of its' constituents -anyhow, the preppers may be doing something right; and come out further ahead for themselves and families - "ridicule; and you may get screwed".

"Noli Me Tangere"
Overall rating 
 
4.7
Shipping Time 
 
4.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Annoyedoqq

Reviewed by Steven chandler | April 26, 2016

Was not Aware that my order did not come with protective capsules for the cleopatra-Grand Canyon-the captain silver 2oz rounds were not included with order. Received order (including 20 silver American Eagles) total almost $600.00 dollars. Not arguing cost...but when I contacted customer service about my concern...was flatly told if I wanted plastic capsules then for additional shipping + cost they would be happy to comply...since capsules were not free...I was not aware of any problem at the purchase time.j
I had planned to purchase additional bullion, but felt annoyed that they could not accomadate me. I paid them additional funds...but will rethink future purchases with Provident.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was not Aware that my order did not come with protective capsules for the cleopatra-Grand Canyon-the captain silver 2oz rounds were not included with order. Received order (including 20 silver American Eagles) total almost $600.00 dollars. Not arguing cost...but when I contacted customer service about my concern...was flatly told if I wanted plastic capsules then for additional shipping + cost they would be happy to comply...since capsules were not free...I was not aware of any problem at the purchase time.j
I had planned to purchase additional bullion, but felt annoyed that they could not accomadate me. I paid them additional funds...but will rethink future purchases with Provident.
Overall rating 
 
2.0
Shipping Time 
 
4.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Was this review helpful to you? 

Great item, lousy shipping

Reviewed by Daniel | April 26, 2016

The item I ordered is amazing, of course. It was shipped not too long after I ordered it and the price is lower than anywhere else on the internet. The issue I have is that the item is worth $700+ and yet they used the UPS to USPS Surepost method, which takes an extra day to get to you, not to mention the potential issues of UPS transferring to USPS. I feel once your order reaches a couple of hundred dollars, it should just stay with UPS or Fedex for a straight delivery. Or at least give you an option to pay more for shipping (which I didn't get when I made the order)

I had to pay UPS an extra $3.50 to turn it from UPS Surepost to just plan old UPS ground. I got it a day earlier, plus the peace of mind of not having it go through USPS (because they will have more issues delivering packages than UPS or Fedex, plus they're likely to leave it in your mailbox!)

Over all, that is minus 2 stars for Shipping Time, and minus 1 for Buying Experience for not offering the option to upgrade the shipping.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
The item I ordered is amazing, of course. It was shipped not too long after I ordered it and the price is lower than anywhere else on the internet. The issue I have is that the item is worth $700+ and yet they used the UPS to USPS Surepost method, which takes an extra day to get to you, not to mention the potential issues of UPS transferring to USPS. I feel once your order reaches a couple of hundred dollars, it should just stay with UPS or Fedex for a straight delivery. Or at least give you an option to pay more for shipping (which I didn't get when I made the order)

I had to pay UPS an extra $3.50 to turn it from UPS Surepost to just plan old UPS ground. I got it a day earlier, plus the peace of mind of not having it go through USPS (because they will have more issues delivering packages than UPS or Fedex, plus they're likely to leave it in your mailbox!)

Over all, that is minus 2 stars for Shipping Time, and minus 1 for Buying Experience for not offering the option to upgrade the shipping.
Overall rating 
 
4.0
Shipping Time 
 
3.0
Customer Service 
 
5.0
Buying Experience 
 
4.0
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Great products at a great price.

Reviewed by xenite2 | April 20, 2016

Great quality, better that I expected. It arrived at my house fast. I told my friends and they ordered. We love Provident Metals. They are the best.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Great quality, better that I expected. It arrived at my house fast. I told my friends and they ordered. We love Provident Metals. They are the best.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Fast Service

Reviewed by James | April 20, 2016

Products arrived in a timely manner in BU condition. Highly recommend Provident Metals!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Products arrived in a timely manner in BU condition. Highly recommend Provident Metals!
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Dan

Reviewed by Dan | April 20, 2016

Great company to do business with. Customer service takes the time you need to make an informed purchase.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Great company to do business with. Customer service takes the time you need to make an informed purchase.
Overall rating 
 
4.7
Shipping Time 
 
4.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Good Product, Nutjob Company

Reviewed by David | April 11, 2016

I recently ordered a 1 ounce silver bar from them for some metal work; previously I had ordered 2 lbs copper bars for making bronze. Both times I found the prices ok and I had no problem with service from order to receipt, although the shipping time in both instances seemed to run long. I would warn, however, that, based on the magnets they ship with their orders and phrases on their product videos such as "when you are preparing for the coming barter system", they at a minimum cater to a population cross section of nutjob end-of-the-world preppers. I'll probably order from them again unless I find better prices and they prepper nonsense is good to share for a laugh, but if you don't want your money supporting that type of thing I would recommend going elsewhere.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I recently ordered a 1 ounce silver bar from them for some metal work; previously I had ordered 2 lbs copper bars for making bronze. Both times I found the prices ok and I had no problem with service from order to receipt, although the shipping time in both instances seemed to run long. I would warn, however, that, based on the magnets they ship with their orders and phrases on their product videos such as "when you are preparing for the coming barter system", they at a minimum cater to a population cross section of nutjob end-of-the-world preppers. I'll probably order from them again unless I find better prices and they prepper nonsense is good to share for a laugh, but if you don't want your money supporting that type of thing I would recommend going elsewhere.
Overall rating 
 
3.0
Shipping Time 
 
2.0
Customer Service 
 
4.0
Buying Experience 
 
3.0
Was this review helpful to you? 

Terrible Customer Service

Reviewed by Chris | January 28, 2016

This is my 3rd order. Each time the processing and shipping time is taking longer. My order was not a large order and according to the website everything was in stock. After 4 days with the order in "payment processed" status, I called and spent 25 minutes waiting for someone to talk to. I was told it would take up to 5 days to pack and a week for shipping. I will now be looking to spend my money with another business.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
This is my 3rd order. Each time the processing and shipping time is taking longer. My order was not a large order and according to the website everything was in stock. After 4 days with the order in "payment processed" status, I called and spent 25 minutes waiting for someone to talk to. I was told it would take up to 5 days to pack and a week for shipping. I will now be looking to spend my money with another business.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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Terrible Customer Service/Inaccurate Description of Service

Reviewed by Kevin Filippini | January 22, 2016

Ordered a gold coin from Provident on 12/30/2015. They asked that I send postmarked payment by 12/31/2015. Sent payment on 12/31/2015. According to Provident, payment was not received by them until 1/8/2016. This is a lie. Then I contacted the customer service hotline and discussed that I would be out of town the week of 1/18-1/22. I explained that I could have my mail held if they were shipping it USPS and that this would be acceptable. She assured me that it would be shipped USPS. I later recevied an email that my order was shipped UPS and that the scheduled delivery date would be on 1/18. Of course I am out-of-town and cannot receive it. I promptly called Chandler who said that he would check into the situation and call me back the next business day. He never called. After I filed a complaint with the company he sent me a message saying that he attempted to call me but I did not answer. Another lie. My phone was on all day and I never received an email. Now I must travel 25 miles to a UPS center to pick up this order. Poor customer service. Poor communication. Cannot trust them.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
Ordered a gold coin from Provident on 12/30/2015. They asked that I send postmarked payment by 12/31/2015. Sent payment on 12/31/2015. According to Provident, payment was not received by them until 1/8/2016. This is a lie. Then I contacted the customer service hotline and discussed that I would be out of town the week of 1/18-1/22. I explained that I could have my mail held if they were shipping it USPS and that this would be acceptable. She assured me that it would be shipped USPS. I later recevied an email that my order was shipped UPS and that the scheduled delivery date would be on 1/18. Of course I am out-of-town and cannot receive it. I promptly called Chandler who said that he would check into the situation and call me back the next business day. He never called. After I filed a complaint with the company he sent me a message saying that he attempted to call me but I did not answer. Another lie. My phone was on all day and I never received an email. Now I must travel 25 miles to a UPS center to pick up this order. Poor customer service. Poor communication. Cannot trust them.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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paid for new . got used

Reviewed by jim miller | January 20, 2016

never again.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
never again.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Was this review helpful to you? 

Great business

Reviewed by Dan | January 13, 2016

I have placed 5 orders with Provident Metals. Each time I get prompt email conformations of my order status. I pay via check so it takes awhile to receive my order but after my payment has been confirmed I get a tracking number within a day and receive my order by the 3rd day. All orders have been packaged very well. The product received is top notch, not nicks or scratches. All in all a great company who I will keep doing business with.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I have placed 5 orders with Provident Metals. Each time I get prompt email conformations of my order status. I pay via check so it takes awhile to receive my order but after my payment has been confirmed I get a tracking number within a day and receive my order by the 3rd day. All orders have been packaged very well. The product received is top notch, not nicks or scratches. All in all a great company who I will keep doing business with.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Decent

Reviewed by Michael Bennett | December 26, 2015

First time buyer here. Everything was good except the shipping time. It took 4 days for them to "process" my order and ship it. 6 days in transit. It took a total ten days from the time I paid to get my order. Everything I ordered was nice and of good quality. The speed of service is severely lacking. I have never waited longer than 4 days for JM Bullion to have my order at my door. Provident has a wider product variety. But as an online merchant myself, speed of service is not good.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
First time buyer here. Everything was good except the shipping time. It took 4 days for them to "process" my order and ship it. 6 days in transit. It took a total ten days from the time I paid to get my order. Everything I ordered was nice and of good quality. The speed of service is severely lacking. I have never waited longer than 4 days for JM Bullion to have my order at my door. Provident has a wider product variety. But as an online merchant myself, speed of service is not good.
Overall rating 
 
1.7
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
3.0
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Worst Customer Service!

Reviewed by Joseph Singer | October 29, 2015

I purchased two NTR 10 oz bars that were listed as "New" but came dinged to high ****. There were even X's all over the packaging indicating they were rejects. When I called, they treated me poorly and refused to even exchange it. The woman even had the nerve to offer me the buyback price, which would mean I take a loss. I tried leaving a review for the NTR bar on their site, yet "mysteriously" it has never appeared. Gee I wonder how there are only 5 Star reviews for that bar on their own site. SCUM OF THE EARTH!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
I purchased two NTR 10 oz bars that were listed as "New" but came dinged to high ****. There were even X's all over the packaging indicating they were rejects. When I called, they treated me poorly and refused to even exchange it. The woman even had the nerve to offer me the buyback price, which would mean I take a loss. I tried leaving a review for the NTR bar on their site, yet "mysteriously" it has never appeared. Gee I wonder how there are only 5 Star reviews for that bar on their own site. SCUM OF THE EARTH!
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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Order was lost in the mail.

Reviewed by Tim | July 13, 2015

I ordered from this company almost two weeks ago. The order was lost and I have not received it yet.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
Yes
I ordered from this company almost two weeks ago. The order was lost and I have not received it yet.
Overall rating 
 
2.7
Shipping Time 
 
1.0
Customer Service 
 
4.0
Buying Experience 
 
3.0
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Beautiful Product and fast shipping

Reviewed by Andy | July 13, 2015

Great items at good prices. A little bit more expensive than other places but they have the really unique coins. Fast delivery and secure with USPS. Buying amazing silver coins way better price than local shops. Recommend buying.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Great items at good prices. A little bit more expensive than other places but they have the really unique coins. Fast delivery and secure with USPS. Buying amazing silver coins way better price than local shops. Recommend buying.
Overall rating 
 
4.3
Shipping Time 
 
5.0
Customer Service 
 
4.0
Buying Experience 
 
4.0
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Excellent

Reviewed by William Palmer | July 06, 2015

This was my fourth order and I could not be more pleased. USPS was even quick! Bought some of their new Grand Canyon 2 oz. coins and will be buying more. Just no hassles and no problems. What you want in a supplier!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
This was my fourth order and I could not be more pleased. USPS was even quick! Bought some of their new Grand Canyon 2 oz. coins and will be buying more. Just no hassles and no problems. What you want in a supplier!
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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review feedback

Reviewed by ron guetlein | July 02, 2015

little higher in price and 3 days slower on delivery.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
little higher in price and 3 days slower on delivery.
Overall rating 
 
3.0
Shipping Time 
 
3.0
Customer Service 
 
3.0
Buying Experience 
 
3.0
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Excellent

Reviewed by Daniel Ribera | July 01, 2015

My first order with Provident Metals. Website was easy, well-organized, efficient. Cost over spot was low. Delivery was was prompt and secure. Website offers many options. I'll be back.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
My first order with Provident Metals. Website was easy, well-organized, efficient. Cost over spot was low. Delivery was was prompt and secure. Website offers many options. I'll be back.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Good deals

Reviewed by CML | July 01, 2015

Easy to choose what I wanted and easy to purchase. I opted for the pricier option of paying with a debit card because I wanted my order quicker (a gift) and I was pleased with the shipping time, tracking number, secure packaging, and of course the silver coins themselves. I did shop around and Provident Metals had the best deal for my choice in coins. I will be buying from Provident again in the future certainly.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Easy to choose what I wanted and easy to purchase. I opted for the pricier option of paying with a debit card because I wanted my order quicker (a gift) and I was pleased with the shipping time, tracking number, secure packaging, and of course the silver coins themselves. I did shop around and Provident Metals had the best deal for my choice in coins. I will be buying from Provident again in the future certainly.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

What you see is what you get

Reviewed by Peter Knepper | June 30, 2015

I had a very enjoyable buying experience with Provident. As a first time Silver buyer I scoured many websites and was surprised how difficult some websites make it to just get a price. Some make you put contact info in first and then before I have even found a price they are calling me. Then I am receiving calls on a daily basis when all I wanted to do was see price and shipping info. With Provident it was all available with no hassle or harassment. I have already made another purchase from them!!! I would recommend Provident!!!!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I had a very enjoyable buying experience with Provident. As a first time Silver buyer I scoured many websites and was surprised how difficult some websites make it to just get a price. Some make you put contact info in first and then before I have even found a price they are calling me. Then I am receiving calls on a daily basis when all I wanted to do was see price and shipping info. With Provident it was all available with no hassle or harassment. I have already made another purchase from them!!! I would recommend Provident!!!!
Overall rating 
 
4.7
Shipping Time 
 
4.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Investor

Reviewed by Jay | June 29, 2015

Excellent experience, fast shipments, great selection.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Excellent experience, fast shipments, great selection.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Excellence in Customer Service & Products

Reviewed by Bradley Ryan | June 29, 2015

Always a pleasant and easy experience to invest in collectables and precious metals with PM !!
Loyal Customer,
Bradley Ryan

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Always a pleasant and easy experience to invest in collectables and precious metals with PM !!
Loyal Customer,
Bradley Ryan
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Stack it

Reviewed by Bill Walter | June 29, 2015

Good prices,fast service.Will use again soon.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Good prices,fast service.Will use again soon.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Awesome prices on bars and rounds

Reviewed by Andy | June 29, 2015

Awesome prices on 10 ounce bars and one oz rounds. Customer service if you have to deal with them is always helpful and follows up with you if there's ever a question. Thank you Provident for doing a great job.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Awesome prices on 10 ounce bars and one oz rounds. Customer service if you have to deal with them is always helpful and follows up with you if there's ever a question. Thank you Provident for doing a great job.
Overall rating 
 
4.3
Shipping Time 
 
3.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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silver review

Reviewed by Ned Frazee | June 29, 2015

Great price and fast shipping. Thanks!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Great price and fast shipping. Thanks!
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Dependable

Reviewed by Sean | June 29, 2015

I do business with Provident every chance I get. Their prices are competitive and their delivery is accurate. The quality of product and service is the best.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I do business with Provident every chance I get. Their prices are competitive and their delivery is accurate. The quality of product and service is the best.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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silver silver and more silver

Reviewed by jeff karp | June 29, 2015

I have no complaints about Provident Metals at all. website is incredibly easy to navigate. ordering is very easy, all details are laid out in simple terms. shipping time is quick. most of all - the product I buy is fantastic and keeps me coming back for more. I gladly tell others about PM and I always check PM website 1st for product. no reservations to dealing with PM again. thank you !!!!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I have no complaints about Provident Metals at all. website is incredibly easy to navigate. ordering is very easy, all details are laid out in simple terms. shipping time is quick. most of all - the product I buy is fantastic and keeps me coming back for more. I gladly tell others about PM and I always check PM website 1st for product. no reservations to dealing with PM again. thank you !!!!
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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My experience.

Reviewed by Joseph Canell | June 26, 2015

I have now ordered 2 shipments from provident and I have nothing bad to say. The price was right the product arrived within a week and tracking was on spot. Thanks guys great job.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I have now ordered 2 shipments from provident and I have nothing bad to say. The price was right the product arrived within a week and tracking was on spot. Thanks guys great job.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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PROVIDENT METALS perfect bullion

Reviewed by James and Linda Meyer | June 24, 2015

Fabulous ordering and customer service, however USPS dropped the ball by looping our order through Dallas, TX three times

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Fabulous ordering and customer service, however USPS dropped the ball by looping our order through Dallas, TX three times
Overall rating 
 
4.7
Shipping Time 
 
4.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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High Quality 10 OZ Prospector Bars

Reviewed by Dan | June 24, 2015

I'm new to silver investing and have been testing the waters with a few different online dealers. But the testing is now over and Provident Metals is my silver dealer of choice. Their over spot prices are consistently lower than the other dealers I've found. I recently took advantage of Providents limited time offer on their 10 oz Prospector Bar at just $0.74 over spot. I ordered 8 of these beauties and couldn't be happier. The quality is outstanding and they were shipped to me in exactly the amount of time Provident promised.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I'm new to silver investing and have been testing the waters with a few different online dealers. But the testing is now over and Provident Metals is my silver dealer of choice. Their over spot prices are consistently lower than the other dealers I've found. I recently took advantage of Providents limited time offer on their 10 oz Prospector Bar at just $0.74 over spot. I ordered 8 of these beauties and couldn't be happier. The quality is outstanding and they were shipped to me in exactly the amount of time Provident promised.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Provident Metals IS the People's Bullion Dealer!

Reviewed by Jonathan Richards | June 23, 2015

Provident Metals is a trustworthy and awesome company. They always fulfill an order and if asked they will even get your order to you faster at the lowest cost possible. I really enjoyed receiving this order of poured silver because I think they are unique investments. Provident Metals is simply the best and most reliable company for purchasing precious metals.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Provident Metals is a trustworthy and awesome company. They always fulfill an order and if asked they will even get your order to you faster at the lowest cost possible. I really enjoyed receiving this order of poured silver because I think they are unique investments. Provident Metals is simply the best and most reliable company for purchasing precious metals.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Favorite dealer as a buyer and seller

Reviewed by Donald L | June 22, 2015

Over the past 3 years Provident Metals has become my go to dealer for price and service both as a buyer and seller. I will continue to use them for years to come.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Over the past 3 years Provident Metals has become my go to dealer for price and service both as a buyer and seller. I will continue to use them for years to come.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Privateer Rounds

Reviewed by Michael Higens | June 22, 2015

Beautiful piece of silver. I liked it so much I bought a couple more.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Beautiful piece of silver. I liked it so much I bought a couple more.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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purchase review

Reviewed by matthew stephenson | June 22, 2015

awesome . placed many orders and always satisfied

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
awesome . placed many orders and always satisfied
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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I LOVE PROVIDENT METALS

Reviewed by Zach miller | June 22, 2015

Great products at great prices!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Great products at great prices!
Overall rating 
 
4.7
Shipping Time 
 
4.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

kokolei11

Reviewed by robert burns | June 15, 2015

I was very pleased with the quality, beauty and fast delivery of my order.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I was very pleased with the quality, beauty and fast delivery of my order.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Top-notch service and product

Reviewed by Michael | June 15, 2015

Beautiful Prospector coins shipped quickly and well-packaged. Website is easy to use. Would definitely purchase from Provident again!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Beautiful Prospector coins shipped quickly and well-packaged. Website is easy to use. Would definitely purchase from Provident again!
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Pleased to date

Reviewed by Ross | June 08, 2015

10oz bars and 2oz rounds came delivered in a secure and discreet package. Ordered on a Monday night and were in my hands before lunch that Friday. Very pleased with service and price. More business will be coming their way and have even swayed some friends from their PM dealer.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
10oz bars and 2oz rounds came delivered in a secure and discreet package. Ordered on a Monday night and were in my hands before lunch that Friday. Very pleased with service and price. More business will be coming their way and have even swayed some friends from their PM dealer.
Overall rating 
 
4.3
Shipping Time 
 
5.0
Customer Service 
 
4.0
Buying Experience 
 
4.0
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Always A Pleasant Experience

Reviewed by Glenn C | June 06, 2015

Every time I've ordered from Provident Metals I am met with the best prices over spot, really high quality items, fast shipping and great customer service. This kind of excellence is what I've come to expect from the good people at Provident. Many Thanks.
G.C.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Every time I've ordered from Provident Metals I am met with the best prices over spot, really high quality items, fast shipping and great customer service. This kind of excellence is what I've come to expect from the good people at Provident. Many Thanks.
G.C.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Mixed Feelings

Reviewed by Joseph Learned | June 04, 2015

Typically, provident metals is a good place to buy coins. My most recent purchase though, i had some issues. My BU pre-1921 Morgan which I ordered for, wasn't like the BU advertised in the pictures. If you looked at one side of the coin (where the eagle is facing) it was black and very toned while on the other side, it looked BU. Seems odd, how can one side be very toned while the other is untoned? My purchase also included 4 other BU coins (1 morgan/1 peace and 2 other foreign) The other 2 morgans were labeled BU while the pre-1921 was not.

I was also short on my $100 face bag of dimes which included a Canadian dime.

Emailed 4 days ago- no response other then that they were going to respond back within 1-2 days which they did not.

Provident is good if you get what you ordered for, but if you don't??? Good Luck, you will need it.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
Yes
Typically, provident metals is a good place to buy coins. My most recent purchase though, i had some issues. My BU pre-1921 Morgan which I ordered for, wasn't like the BU advertised in the pictures. If you looked at one side of the coin (where the eagle is facing) it was black and very toned while on the other side, it looked BU. Seems odd, how can one side be very toned while the other is untoned? My purchase also included 4 other BU coins (1 morgan/1 peace and 2 other foreign) The other 2 morgans were labeled BU while the pre-1921 was not.

I was also short on my $100 face bag of dimes which included a Canadian dime.

Emailed 4 days ago- no response other then that they were going to respond back within 1-2 days which they did not.

Provident is good if you get what you ordered for, but if you don't??? Good Luck, you will need it.
Overall rating 
 
3.0
Shipping Time 
 
5.0
Customer Service 
 
1.0
Buying Experience 
 
3.0
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Great Customer Service

Reviewed by Kenneth Sanders | June 04, 2015

I received my order on time as promised. I received quick feedback to my questions from the company even though I had a very small order. I will continue to purchase precious metals from this company,

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I received my order on time as promised. I received quick feedback to my questions from the company even though I had a very small order. I will continue to purchase precious metals from this company,
Overall rating 
 
4.7
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
4.0
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Silver

Reviewed by Timothy calhoun | June 04, 2015

I ordered twice so far. the first time I ordered I got 8 silver bars then re ordered when I got that for another 14 bars. The reason They are the best to order from is the price. I went all around town and the cheapest I could find over spot for bars was $2 I order on line here and got the product in two days at just cents over spot. Shipping is fre when you order more than $99 worth. They can not be beat as far as price and shipping of your items so that no one knows whats left at your door steps.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I ordered twice so far. the first time I ordered I got 8 silver bars then re ordered when I got that for another 14 bars. The reason They are the best to order from is the price. I went all around town and the cheapest I could find over spot for bars was $2 I order on line here and got the product in two days at just cents over spot. Shipping is fre when you order more than $99 worth. They can not be beat as far as price and shipping of your items so that no one knows whats left at your door steps.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Silver Bullion

Reviewed by Keith | June 03, 2015

Hello, I ordered some silver bullion to add to my collection, I was impressed with the smooth transaction on the website, made it very easy to order, I received my order in 3 days,, very nice. I would recommend Provident Metals to anyone for
Gold or Silver purchase.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Hello, I ordered some silver bullion to add to my collection, I was impressed with the smooth transaction on the website, made it very easy to order, I received my order in 3 days,, very nice. I would recommend Provident Metals to anyone for
Gold or Silver purchase.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

10 magnets and many more to come

Reviewed by Russell Bergstedt | June 03, 2015

I Started ordering at the end of march and I've put it over and orders and I haven't had any problems, and with that I plan on filling my refrigerator full of magnets. I am very happy with this company. I had a few silver eagles with the same mark on each one of them and I was too ignorant and new at collecting coins to realize that it came from the mint customer service was extremely patient and kind with me and I thank them very much. But as a first time buyer in this world of bullion I couldn't be happier with this company.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I Started ordering at the end of march and I've put it over and orders and I haven't had any problems, and with that I plan on filling my refrigerator full of magnets. I am very happy with this company. I had a few silver eagles with the same mark on each one of them and I was too ignorant and new at collecting coins to realize that it came from the mint customer service was extremely patient and kind with me and I thank them very much. But as a first time buyer in this world of bullion I couldn't be happier with this company.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

perfect every time

Reviewed by Justin | June 03, 2015

I really enjoy provident Metals. I place an order with them about every 2 weeks. Everything I order is always pristine and packaged discretely, which is important since I live in an apartment building and often packages are just dropped at my door.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I really enjoy provident Metals. I place an order with them about every 2 weeks. Everything I order is always pristine and packaged discretely, which is important since I live in an apartment building and often packages are just dropped at my door.
Overall rating 
 
4.7
Shipping Time 
 
4.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Outstanding Company

Reviewed by michael bolin | June 02, 2015

I ordered 400 ounces of silver. The silver eagles came in a nice tube, 20 to the tube. That is, all but one tube. It had only 19. I called Provident hoping they would replace the 1 piece I was short, but not really expecting them to. There's no way for me to prove I got 399 ozs instead of 400. The customer service person listened, put me on hold for a bit, then came back on and said they would replace the 1 silver eagle I was short.

Now that's an outstanding company! I'll sure buy from them again and recommend them to my clients. They'll make way more from replacing that short piece than it cost them. Outstanding!

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
Yes
I ordered 400 ounces of silver. The silver eagles came in a nice tube, 20 to the tube. That is, all but one tube. It had only 19. I called Provident hoping they would replace the 1 piece I was short, but not really expecting them to. There's no way for me to prove I got 399 ozs instead of 400. The customer service person listened, put me on hold for a bit, then came back on and said they would replace the 1 silver eagle I was short.

Now that's an outstanding company! I'll sure buy from them again and recommend them to my clients. They'll make way more from replacing that short piece than it cost them. Outstanding!
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

First Round Purchase

Reviewed by Rick Franclemont | June 02, 2015

Decided to purchase rounds, and after searching many places online and making a few small purchases locally I found Provident to be very competitive with an amazing website. Very easy to do business with. I have already recommended to friends.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Decided to purchase rounds, and after searching many places online and making a few small purchases locally I found Provident to be very competitive with an amazing website. Very easy to do business with. I have already recommended to friends.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Not Very Happy

Reviewed by brayden A. | May 29, 2015

My father introduced me to this company teaching me about investing in metal. He recived his shipment within 3-5 days! I thought that was awesome and the silver coins looked gorgeous!!! I made an order on 5/22 for some silver of $200 and understood that there was a holiday Monday. I paid right then and there so it would be a quick transaction.
I has been a week and I have not heard anything from provident metals no email, no status of any kind with my shipment. I was just emailed today 5/28 saying my order is being shipped. what?!? a week and now its being shipped?!?! thats ridiculous!!!
Like I said, I did not get any notification on my order about anything being out of stock or a delay. I am very unhappy with this company and I will probably try one more time with them see if they can redeem themselves. Very poor service as I can see and have experience.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
My father introduced me to this company teaching me about investing in metal. He recived his shipment within 3-5 days! I thought that was awesome and the silver coins looked gorgeous!!! I made an order on 5/22 for some silver of $200 and understood that there was a holiday Monday. I paid right then and there so it would be a quick transaction.
I has been a week and I have not heard anything from provident metals no email, no status of any kind with my shipment. I was just emailed today 5/28 saying my order is being shipped. what?!? a week and now its being shipped?!?! thats ridiculous!!!
Like I said, I did not get any notification on my order about anything being out of stock or a delay. I am very unhappy with this company and I will probably try one more time with them see if they can redeem themselves. Very poor service as I can see and have experience.
Overall rating 
 
2.0
Shipping Time 
 
1.0
Customer Service 
 
2.0
Buying Experience 
 
3.0
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Love that it's in Dallas, Texas. Can't beat the copper and silver prices.

Reviewed by Benjamin Wilson | May 26, 2015

The best priced dealer. I took a lot of time the first time I purchased precious metals to find the bast price available online and not only does Provident beat all other online prices, they beat my local dealers and coin shops prices too. I only buy silver from Provident and sometimes JM Bullion and Silvertowne WHEN the latter two have sales. If you are a copper or silver investor, Provident is the way to go all day everyday. They sell products such as silver and copper shot and also large copper bars that are hard to find almost anywhere else, especially for the price that Provident offers. Never had trouble ordering either like I have with one of the other two sites. I never buy gold or I'm sure I would have something good to say about those prices too. Nothing but a wonderful buying experience, thank you Provident Metals.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
The best priced dealer. I took a lot of time the first time I purchased precious metals to find the bast price available online and not only does Provident beat all other online prices, they beat my local dealers and coin shops prices too. I only buy silver from Provident and sometimes JM Bullion and Silvertowne WHEN the latter two have sales. If you are a copper or silver investor, Provident is the way to go all day everyday. They sell products such as silver and copper shot and also large copper bars that are hard to find almost anywhere else, especially for the price that Provident offers. Never had trouble ordering either like I have with one of the other two sites. I never buy gold or I'm sure I would have something good to say about those prices too. Nothing but a wonderful buying experience, thank you Provident Metals.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

my very first silver !

Reviewed by john hall | May 26, 2015

it was my very first silver purchase , the bars are beautiful and i plan to order again asap

excellent seller imho - im sight challenged and it all went smooth as could be asked for and i never wondered where my order was or what was going on. even small order is lot for me and i was very concerned but the stress was removed by top shelf communications from this seller

much thanks provident ill be ordering again soon best regards john

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
it was my very first silver purchase , the bars are beautiful and i plan to order again asap

excellent seller imho - im sight challenged and it all went smooth as could be asked for and i never wondered where my order was or what was going on. even small order is lot for me and i was very concerned but the stress was removed by top shelf communications from this seller

much thanks provident ill be ordering again soon best regards john

Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 
 
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