Provident Metals

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Provident Metals

Company Overview

 
4.1 (233)

Location

State
Texas
City
Dallas
Address
15850 Dallas Parkway
ZIP
75248

Contact Information

Phone
(800) 313 - 3315

ProvidentMetals.com was built to meet the precious metal investment needs of those in pursuit of an online environment focused on security, service, and affordability. As an industry leading provider of international and domestic bullion, currency, numismatic coins, and other IRA and investment grade metals we are extremely focused on consistent customer satisfaction. 

Our products are available to order 24 hours a day, 7 days a week through our convenient and secure ordering platform, and our products are priced in real time. If you feel more comfortable placing an order over the phone however, call us toll free at (800) 313-3315, Monday - Friday, 8am-6pm CST. We look forward to hearing from you. 

  

FAST & FREE SHIPPING

We offer FREE SHIPPING on orders of $99 or more, anywhere in the US.  If your order subtotal is UNDER $99, we’ll still ship your package for just $5.95 anywhere in the Domestic U.S. When you make a purchase as important to your future as a precious metals investment, you need to be sure your delivery will make it to your door. To that end, we offer discreet shipping labels and take great care to wrap your product for a safe shipment--all packages are shipped fully insured. 

SECURE ONLINE PURCHASING

The security of your personal information is of the utmost importance. Accordingly, Provident Metals offers a multi-layered approach for your protection: a secure shopping cart, high-grade encryption software, and SSL certificate through VeriSign. Trust is important in this business, so we assure you your credit card and personal information is completely safe. We will never sell or trade your information to any third party. Your trust in Provident Metals is supported by industry-leading security and unbeatable customer service.

AFFORDABLE INVESTMENTS

Here at Provident Metals, we are constantly striving to offer the lowest and best prices in the industry on every one of our products. To do so, we built a highly automated ordering system that allows us to keep prices low and in step with the changing market. We know you want to be confident in your purchase, so Provident Metals is here to give you outstanding quality and value.

CUSTOMER SERVICE

Taking care of our customers is the reason Provident Metals exists. When you buy from us, you can be confident you’ll be treated well. We respect your time and your investment, and you can count on our fast, courteous, and comprehensive customer service. Whether you are a long-time customer or new to precious metals, you can be assured that Provident Metals will provide you with great pricing, quality products, fast shipping, and complete satisfaction.

Go to http://www.providentmetals.com/

User reviews

Average user rating from: 233 user(s) View all user reviews

4.1
 
Overall Rating
4.0
 
Shipping Time
4.1
 
Customer Service
4.2
 
Buying Experience
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Ratings (the higher the better)
  • Shipping Time
  • Customer Service
  • Buying Experience
Customer's Experience
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provident...Everything is better in Texas

Reviewed by Timothy Ryan smith | May 27, 2016

Being from Dallas is what stood out to me. Great service, fast shipping, alot of variety...I'm stoked I found this company. One and only moving forward.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Being from Dallas is what stood out to me. Great service, fast shipping, alot of variety...I'm stoked I found this company. One and only moving forward.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Outstanding Service

Reviewed by Walter G Gryctz Sr | May 25, 2016

Outstanding customer service. Very pleased with Provident and will for sure order again from them. Great prices and secure shipping. Order on time and came with no problems and great quality. I have looked up several websites and Provident was the best.
Fair prices.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Outstanding customer service. Very pleased with Provident and will for sure order again from them. Great prices and secure shipping. Order on time and came with no problems and great quality. I have looked up several websites and Provident was the best.
Fair prices.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Great Product

Reviewed by John | May 24, 2016

Great price, great product! Free but very slow shipping.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Great price, great product! Free but very slow shipping.
Overall rating 
 
3.3
Shipping Time 
 
1.0
Customer Service 
 
5.0
Buying Experience 
 
4.0
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Great high relief couns

Reviewed by Robert Chandler | May 24, 2016

Great looking high relief coins. I have bought three different designs and they are all beautiful, true works of art as well as a sound investment!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Great looking high relief coins. I have bought three different designs and they are all beautiful, true works of art as well as a sound investment!
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Good, reliable, fast

Reviewed by Tom | May 24, 2016

Of all of the precious metal dealers I have purchased from, Provident is one of best two I have dealt with, and I will continue to deal with them. All orders have been properly handled, quickly and with courtesy whenever I had to speak with a representative. Very professional company.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Of all of the precious metal dealers I have purchased from, Provident is one of best two I have dealt with, and I will continue to deal with them. All orders have been properly handled, quickly and with courtesy whenever I had to speak with a representative. Very professional company.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Awesome

Reviewed by London | May 18, 2016

Great service

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Great service
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Best online gold and sillver seller!!

Reviewed by Andre Jitta | May 18, 2016

I have been buying from provident for a few years now and I am very happy with the price and the inventory. I buy every moth and will continue to!! They have the lowest prices online!!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I have been buying from provident for a few years now and I am very happy with the price and the inventory. I buy every moth and will continue to!! They have the lowest prices online!!
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Quick delivery, great product

Reviewed by Eugene | May 18, 2016

Easy shopping on the Provident Metals website. Shipping was very fast and order was turned around very quick. I will definitely purchase from them again. Web site is easy to navigate too.

Received the 2016 year of the Monkey coins and they arrived in great condition.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Easy shopping on the Provident Metals website. Shipping was very fast and order was turned around very quick. I will definitely purchase from them again. Web site is easy to navigate too.

Received the 2016 year of the Monkey coins and they arrived in great condition.
Overall rating 
 
4.3
Shipping Time 
 
4.0
Customer Service 
 
5.0
Buying Experience 
 
4.0
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Best prices, Quick shipping, and the best inventory.

Reviewed by Ahmed Nasser | May 17, 2016

Loved the price, Quick shipping and great service. The best place to buy your precious medals.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Loved the price, Quick shipping and great service. The best place to buy your precious medals.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Always pleased with Provident

Reviewed by Alden Martin | May 17, 2016

Provident has always provided "above & beyond" service to me. Of course I'll continue to buy & recommend them.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Provident has always provided "above & beyond" service to me. Of course I'll continue to buy & recommend them.
Overall rating 
 
4.7
Shipping Time 
 
4.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Excellent Service and Fast shipping

Reviewed by Paul | May 17, 2016

I am new to precious metals investing and made a couple orders from various sites that had good prices and reviews. Out of 4 sites I tried Provident Metals was by far the best. My order was in my hands within 4 days of hitting checkout. Highly recommended.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I am new to precious metals investing and made a couple orders from various sites that had good prices and reviews. Out of 4 sites I tried Provident Metals was by far the best. My order was in my hands within 4 days of hitting checkout. Highly recommended.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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This is the place!

Reviewed by Johny Coins | May 17, 2016

Integrity- goes a very long way with me.
Provident metals oozes with it. They are my go too source when the time gets right for me to purchase or sell silver.
I love that they are fair with their sell price and I love the free shipping.
Look anywhere and you'll find that they have the best prices and the free shipping makes it that much better. Did I mention the "Free Shipping"?

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Integrity- goes a very long way with me.
Provident metals oozes with it. They are my go too source when the time gets right for me to purchase or sell silver.
I love that they are fair with their sell price and I love the free shipping.
Look anywhere and you'll find that they have the best prices and the free shipping makes it that much better. Did I mention the "Free Shipping"?
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Great!

Reviewed by Hayden Matre | May 13, 2016

I was pretty happy with the shipping time and I got my order pretty quickly I would definitely order from provident again in the future

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I was pretty happy with the shipping time and I got my order pretty quickly I would definitely order from provident again in the future
Overall rating 
 
4.3
Shipping Time 
 
4.0
Customer Service 
 
5.0
Buying Experience 
 
4.0
Was this review helpful to you? 

Best deals on the web

Reviewed by Frank P. | May 12, 2016

I love Provident. I always get a good price on the silver I buy, and the shipping is fast and well packaged.

They ship out discretely using "Provident Machine Bearing" Whitch is brilliant. It explains why the package is compact and has weight to it and fools potential theives into thinking there are worthless ball bearing in the box.

The local coin shops want way too much premium for everything. Provident is cheaper by far.
I will continue to buy from Provident and other choice online sites.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I love Provident. I always get a good price on the silver I buy, and the shipping is fast and well packaged.

They ship out discretely using "Provident Machine Bearing" Whitch is brilliant. It explains why the package is compact and has weight to it and fools potential theives into thinking there are worthless ball bearing in the box.

The local coin shops want way too much premium for everything. Provident is cheaper by far.
I will continue to buy from Provident and other choice online sites.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Great

Reviewed by Hayden | May 12, 2016

I really would by from provident again and I thought there shipping was really good and cheap.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I really would by from provident again and I thought there shipping was really good and cheap.
Overall rating 
 
4.7
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
4.0
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My Order

Reviewed by Eric Jacobson | May 12, 2016

My order was a home run. Everything was packaged securely and arrived without damage. Thanks for the swag Provident..

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
My order was a home run. Everything was packaged securely and arrived without damage. Thanks for the swag Provident..
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Provident is the best!

Reviewed by David | May 12, 2016

Always fast service and the best products

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Always fast service and the best products
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Prompt and Quality

Reviewed by Jim Hayes | May 12, 2016

I always receive my orders in a timely fashion and the quality of the coins or bars is outstanding. I'm gonna keep on stacking and Provident is my dealer of choice.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I always receive my orders in a timely fashion and the quality of the coins or bars is outstanding. I'm gonna keep on stacking and Provident is my dealer of choice.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Reliable

Reviewed by Dennis | May 11, 2016

Shipping is prompt and their prices are competitive. Time between receiving funds and shipping is quicker than any of the other online bullion merchants. Will consider Provident my preferred source for future transactions, Thanks Provident

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Shipping is prompt and their prices are competitive. Time between receiving funds and shipping is quicker than any of the other online bullion merchants. Will consider Provident my preferred source for future transactions, Thanks Provident
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Prospecter 1 oz

Reviewed by Paul | May 11, 2016

First time buyer frm Provident much faster shipping than MPM - great quality and price

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
First time buyer frm Provident much faster shipping than MPM - great quality and price
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

First silver order

Reviewed by Austin Rabel | May 11, 2016

This was my first silver order from provident metals, and my first silver order ever. I was overall pleased with my order, although the shipping did take a while, I was very happy to receive it. The product was exactly what I ordered, and I look forward to my next order from provident.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
This was my first silver order from provident metals, and my first silver order ever. I was overall pleased with my order, although the shipping did take a while, I was very happy to receive it. The product was exactly what I ordered, and I look forward to my next order from provident.
Overall rating 
 
4.7
Shipping Time 
 
4.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Very good!

Reviewed by David | May 11, 2016

Received everything I ordered. Delivered in good time and everything looked great.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Received everything I ordered. Delivered in good time and everything looked great.
Overall rating 
 
4.7
Shipping Time 
 
4.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Silver purchase

Reviewed by RON ROGERS | May 11, 2016

Great service. Timely shipping. Will buy again.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Great service. Timely shipping. Will buy again.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Feels Good

Reviewed by Ronald Grady | May 11, 2016

Was very pleased with my silver, feels good to hold actual value.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was very pleased with my silver, feels good to hold actual value.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Great

Reviewed by Donna Wardlaw | May 03, 2016

Very pleased with my purchase of 1986 American Silver Eagle. Beautiful uncirculated condition. This is my third purchase, and even though I only buy these for gifts, I am already planning my next purchase.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Very pleased with my purchase of 1986 American Silver Eagle. Beautiful uncirculated condition. This is my third purchase, and even though I only buy these for gifts, I am already planning my next purchase.
Overall rating 
 
4.7
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
4.0
Was this review helpful to you? 

Awesome

Reviewed by Ken | May 03, 2016

Fast and Everything looks great

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Fast and Everything looks great
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Good Company

Reviewed by AgStacker11C | May 01, 2016

I am relatively new to precious metal and coin collecting ... retired with a new interest.
....researched quite extensively different bullion companies - and have found PM's website easy to use, prices almost always the best, good selections and some great deals - esp. their buy any quantity at low over spot price. Starting in Feb. of this year, I have placed numerous orders - always paying by cashier's check and money order - all items received in brilliant/new condition - coins/bullion arrive well packed; and in protective sleeves or strong round tubes/sealed BU from the mint. The only caveat would be the time to receive; although I've never had to wait an unreasonable amount of time for packages to arrive ... PM appears to expedite their end of payt. confirmation/processing to order(s) shipped in a good time frame, in my opinion, the "duration" appears to be more weighted on the UPS/USPS side of things - perhaps supersonic drone deliveries would be something to consider in the future :-).
Basically, I like collecting the precious metal bullion/coins for investment and intrigue...as to the customer's reference to "nutjob end-of-the-world preppers" - sounds like a comment coming from a liberal who thinks the government is always looking out for the best interests of its' constituents -anyhow, the preppers may be doing something right; and come out further ahead for themselves and families - "ridicule; and you may get screwed".

"Noli Me Tangere"

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I am relatively new to precious metal and coin collecting ... retired with a new interest.
....researched quite extensively different bullion companies - and have found PM's website easy to use, prices almost always the best, good selections and some great deals - esp. their buy any quantity at low over spot price. Starting in Feb. of this year, I have placed numerous orders - always paying by cashier's check and money order - all items received in brilliant/new condition - coins/bullion arrive well packed; and in protective sleeves or strong round tubes/sealed BU from the mint. The only caveat would be the time to receive; although I've never had to wait an unreasonable amount of time for packages to arrive ... PM appears to expedite their end of payt. confirmation/processing to order(s) shipped in a good time frame, in my opinion, the "duration" appears to be more weighted on the UPS/USPS side of things - perhaps supersonic drone deliveries would be something to consider in the future :-).
Basically, I like collecting the precious metal bullion/coins for investment and intrigue...as to the customer's reference to "nutjob end-of-the-world preppers" - sounds like a comment coming from a liberal who thinks the government is always looking out for the best interests of its' constituents -anyhow, the preppers may be doing something right; and come out further ahead for themselves and families - "ridicule; and you may get screwed".

"Noli Me Tangere"
Overall rating 
 
4.7
Shipping Time 
 
4.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Annoyedoqq

Reviewed by Steven chandler | April 26, 2016

Was not Aware that my order did not come with protective capsules for the cleopatra-Grand Canyon-the captain silver 2oz rounds were not included with order. Received order (including 20 silver American Eagles) total almost $600.00 dollars. Not arguing cost...but when I contacted customer service about my concern...was flatly told if I wanted plastic capsules then for additional shipping + cost they would be happy to comply...since capsules were not free...I was not aware of any problem at the purchase time.j
I had planned to purchase additional bullion, but felt annoyed that they could not accomadate me. I paid them additional funds...but will rethink future purchases with Provident.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was not Aware that my order did not come with protective capsules for the cleopatra-Grand Canyon-the captain silver 2oz rounds were not included with order. Received order (including 20 silver American Eagles) total almost $600.00 dollars. Not arguing cost...but when I contacted customer service about my concern...was flatly told if I wanted plastic capsules then for additional shipping + cost they would be happy to comply...since capsules were not free...I was not aware of any problem at the purchase time.j
I had planned to purchase additional bullion, but felt annoyed that they could not accomadate me. I paid them additional funds...but will rethink future purchases with Provident.
Overall rating 
 
2.0
Shipping Time 
 
4.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Was this review helpful to you? 

Great item, lousy shipping

Reviewed by Daniel | April 26, 2016

The item I ordered is amazing, of course. It was shipped not too long after I ordered it and the price is lower than anywhere else on the internet. The issue I have is that the item is worth $700+ and yet they used the UPS to USPS Surepost method, which takes an extra day to get to you, not to mention the potential issues of UPS transferring to USPS. I feel once your order reaches a couple of hundred dollars, it should just stay with UPS or Fedex for a straight delivery. Or at least give you an option to pay more for shipping (which I didn't get when I made the order)

I had to pay UPS an extra $3.50 to turn it from UPS Surepost to just plan old UPS ground. I got it a day earlier, plus the peace of mind of not having it go through USPS (because they will have more issues delivering packages than UPS or Fedex, plus they're likely to leave it in your mailbox!)

Over all, that is minus 2 stars for Shipping Time, and minus 1 for Buying Experience for not offering the option to upgrade the shipping.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
The item I ordered is amazing, of course. It was shipped not too long after I ordered it and the price is lower than anywhere else on the internet. The issue I have is that the item is worth $700+ and yet they used the UPS to USPS Surepost method, which takes an extra day to get to you, not to mention the potential issues of UPS transferring to USPS. I feel once your order reaches a couple of hundred dollars, it should just stay with UPS or Fedex for a straight delivery. Or at least give you an option to pay more for shipping (which I didn't get when I made the order)

I had to pay UPS an extra $3.50 to turn it from UPS Surepost to just plan old UPS ground. I got it a day earlier, plus the peace of mind of not having it go through USPS (because they will have more issues delivering packages than UPS or Fedex, plus they're likely to leave it in your mailbox!)

Over all, that is minus 2 stars for Shipping Time, and minus 1 for Buying Experience for not offering the option to upgrade the shipping.
Overall rating 
 
4.0
Shipping Time 
 
3.0
Customer Service 
 
5.0
Buying Experience 
 
4.0
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Great products at a great price.

Reviewed by xenite2 | April 20, 2016

Great quality, better that I expected. It arrived at my house fast. I told my friends and they ordered. We love Provident Metals. They are the best.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Great quality, better that I expected. It arrived at my house fast. I told my friends and they ordered. We love Provident Metals. They are the best.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Fast Service

Reviewed by James | April 20, 2016

Products arrived in a timely manner in BU condition. Highly recommend Provident Metals!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Products arrived in a timely manner in BU condition. Highly recommend Provident Metals!
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Dan

Reviewed by Dan | April 20, 2016

Great company to do business with. Customer service takes the time you need to make an informed purchase.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Great company to do business with. Customer service takes the time you need to make an informed purchase.
Overall rating 
 
4.7
Shipping Time 
 
4.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Good Product, Nutjob Company

Reviewed by David | April 11, 2016

I recently ordered a 1 ounce silver bar from them for some metal work; previously I had ordered 2 lbs copper bars for making bronze. Both times I found the prices ok and I had no problem with service from order to receipt, although the shipping time in both instances seemed to run long. I would warn, however, that, based on the magnets they ship with their orders and phrases on their product videos such as "when you are preparing for the coming barter system", they at a minimum cater to a population cross section of nutjob end-of-the-world preppers. I'll probably order from them again unless I find better prices and they prepper nonsense is good to share for a laugh, but if you don't want your money supporting that type of thing I would recommend going elsewhere.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I recently ordered a 1 ounce silver bar from them for some metal work; previously I had ordered 2 lbs copper bars for making bronze. Both times I found the prices ok and I had no problem with service from order to receipt, although the shipping time in both instances seemed to run long. I would warn, however, that, based on the magnets they ship with their orders and phrases on their product videos such as "when you are preparing for the coming barter system", they at a minimum cater to a population cross section of nutjob end-of-the-world preppers. I'll probably order from them again unless I find better prices and they prepper nonsense is good to share for a laugh, but if you don't want your money supporting that type of thing I would recommend going elsewhere.
Overall rating 
 
3.0
Shipping Time 
 
2.0
Customer Service 
 
4.0
Buying Experience 
 
3.0
Was this review helpful to you? 

Terrible Customer Service

Reviewed by Chris | January 28, 2016

This is my 3rd order. Each time the processing and shipping time is taking longer. My order was not a large order and according to the website everything was in stock. After 4 days with the order in "payment processed" status, I called and spent 25 minutes waiting for someone to talk to. I was told it would take up to 5 days to pack and a week for shipping. I will now be looking to spend my money with another business.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
This is my 3rd order. Each time the processing and shipping time is taking longer. My order was not a large order and according to the website everything was in stock. After 4 days with the order in "payment processed" status, I called and spent 25 minutes waiting for someone to talk to. I was told it would take up to 5 days to pack and a week for shipping. I will now be looking to spend my money with another business.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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Terrible Customer Service/Inaccurate Description of Service

Reviewed by Kevin Filippini | January 22, 2016

Ordered a gold coin from Provident on 12/30/2015. They asked that I send postmarked payment by 12/31/2015. Sent payment on 12/31/2015. According to Provident, payment was not received by them until 1/8/2016. This is a lie. Then I contacted the customer service hotline and discussed that I would be out of town the week of 1/18-1/22. I explained that I could have my mail held if they were shipping it USPS and that this would be acceptable. She assured me that it would be shipped USPS. I later recevied an email that my order was shipped UPS and that the scheduled delivery date would be on 1/18. Of course I am out-of-town and cannot receive it. I promptly called Chandler who said that he would check into the situation and call me back the next business day. He never called. After I filed a complaint with the company he sent me a message saying that he attempted to call me but I did not answer. Another lie. My phone was on all day and I never received an email. Now I must travel 25 miles to a UPS center to pick up this order. Poor customer service. Poor communication. Cannot trust them.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
Ordered a gold coin from Provident on 12/30/2015. They asked that I send postmarked payment by 12/31/2015. Sent payment on 12/31/2015. According to Provident, payment was not received by them until 1/8/2016. This is a lie. Then I contacted the customer service hotline and discussed that I would be out of town the week of 1/18-1/22. I explained that I could have my mail held if they were shipping it USPS and that this would be acceptable. She assured me that it would be shipped USPS. I later recevied an email that my order was shipped UPS and that the scheduled delivery date would be on 1/18. Of course I am out-of-town and cannot receive it. I promptly called Chandler who said that he would check into the situation and call me back the next business day. He never called. After I filed a complaint with the company he sent me a message saying that he attempted to call me but I did not answer. Another lie. My phone was on all day and I never received an email. Now I must travel 25 miles to a UPS center to pick up this order. Poor customer service. Poor communication. Cannot trust them.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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paid for new . got used

Reviewed by jim miller | January 20, 2016

never again.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
never again.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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Great business

Reviewed by Dan | January 13, 2016

I have placed 5 orders with Provident Metals. Each time I get prompt email conformations of my order status. I pay via check so it takes awhile to receive my order but after my payment has been confirmed I get a tracking number within a day and receive my order by the 3rd day. All orders have been packaged very well. The product received is top notch, not nicks or scratches. All in all a great company who I will keep doing business with.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I have placed 5 orders with Provident Metals. Each time I get prompt email conformations of my order status. I pay via check so it takes awhile to receive my order but after my payment has been confirmed I get a tracking number within a day and receive my order by the 3rd day. All orders have been packaged very well. The product received is top notch, not nicks or scratches. All in all a great company who I will keep doing business with.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Decent

Reviewed by Michael Bennett | December 26, 2015

First time buyer here. Everything was good except the shipping time. It took 4 days for them to "process" my order and ship it. 6 days in transit. It took a total ten days from the time I paid to get my order. Everything I ordered was nice and of good quality. The speed of service is severely lacking. I have never waited longer than 4 days for JM Bullion to have my order at my door. Provident has a wider product variety. But as an online merchant myself, speed of service is not good.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
First time buyer here. Everything was good except the shipping time. It took 4 days for them to "process" my order and ship it. 6 days in transit. It took a total ten days from the time I paid to get my order. Everything I ordered was nice and of good quality. The speed of service is severely lacking. I have never waited longer than 4 days for JM Bullion to have my order at my door. Provident has a wider product variety. But as an online merchant myself, speed of service is not good.
Overall rating 
 
1.7
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
3.0
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Worst Customer Service!

Reviewed by Joseph Singer | October 29, 2015

I purchased two NTR 10 oz bars that were listed as "New" but came dinged to high ****. There were even X's all over the packaging indicating they were rejects. When I called, they treated me poorly and refused to even exchange it. The woman even had the nerve to offer me the buyback price, which would mean I take a loss. I tried leaving a review for the NTR bar on their site, yet "mysteriously" it has never appeared. Gee I wonder how there are only 5 Star reviews for that bar on their own site. SCUM OF THE EARTH!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
I purchased two NTR 10 oz bars that were listed as "New" but came dinged to high ****. There were even X's all over the packaging indicating they were rejects. When I called, they treated me poorly and refused to even exchange it. The woman even had the nerve to offer me the buyback price, which would mean I take a loss. I tried leaving a review for the NTR bar on their site, yet "mysteriously" it has never appeared. Gee I wonder how there are only 5 Star reviews for that bar on their own site. SCUM OF THE EARTH!
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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Order was lost in the mail.

Reviewed by Tim | July 13, 2015

I ordered from this company almost two weeks ago. The order was lost and I have not received it yet.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
Yes
I ordered from this company almost two weeks ago. The order was lost and I have not received it yet.
Overall rating 
 
2.7
Shipping Time 
 
1.0
Customer Service 
 
4.0
Buying Experience 
 
3.0
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Beautiful Product and fast shipping

Reviewed by Andy | July 13, 2015

Great items at good prices. A little bit more expensive than other places but they have the really unique coins. Fast delivery and secure with USPS. Buying amazing silver coins way better price than local shops. Recommend buying.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Great items at good prices. A little bit more expensive than other places but they have the really unique coins. Fast delivery and secure with USPS. Buying amazing silver coins way better price than local shops. Recommend buying.
Overall rating 
 
4.3
Shipping Time 
 
5.0
Customer Service 
 
4.0
Buying Experience 
 
4.0
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Excellent

Reviewed by William Palmer | July 06, 2015

This was my fourth order and I could not be more pleased. USPS was even quick! Bought some of their new Grand Canyon 2 oz. coins and will be buying more. Just no hassles and no problems. What you want in a supplier!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
This was my fourth order and I could not be more pleased. USPS was even quick! Bought some of their new Grand Canyon 2 oz. coins and will be buying more. Just no hassles and no problems. What you want in a supplier!
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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review feedback

Reviewed by ron guetlein | July 02, 2015

little higher in price and 3 days slower on delivery.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
little higher in price and 3 days slower on delivery.
Overall rating 
 
3.0
Shipping Time 
 
3.0
Customer Service 
 
3.0
Buying Experience 
 
3.0
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Excellent

Reviewed by Daniel Ribera | July 01, 2015

My first order with Provident Metals. Website was easy, well-organized, efficient. Cost over spot was low. Delivery was was prompt and secure. Website offers many options. I'll be back.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
My first order with Provident Metals. Website was easy, well-organized, efficient. Cost over spot was low. Delivery was was prompt and secure. Website offers many options. I'll be back.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Good deals

Reviewed by CML | July 01, 2015

Easy to choose what I wanted and easy to purchase. I opted for the pricier option of paying with a debit card because I wanted my order quicker (a gift) and I was pleased with the shipping time, tracking number, secure packaging, and of course the silver coins themselves. I did shop around and Provident Metals had the best deal for my choice in coins. I will be buying from Provident again in the future certainly.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Easy to choose what I wanted and easy to purchase. I opted for the pricier option of paying with a debit card because I wanted my order quicker (a gift) and I was pleased with the shipping time, tracking number, secure packaging, and of course the silver coins themselves. I did shop around and Provident Metals had the best deal for my choice in coins. I will be buying from Provident again in the future certainly.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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What you see is what you get

Reviewed by Peter Knepper | June 30, 2015

I had a very enjoyable buying experience with Provident. As a first time Silver buyer I scoured many websites and was surprised how difficult some websites make it to just get a price. Some make you put contact info in first and then before I have even found a price they are calling me. Then I am receiving calls on a daily basis when all I wanted to do was see price and shipping info. With Provident it was all available with no hassle or harassment. I have already made another purchase from them!!! I would recommend Provident!!!!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I had a very enjoyable buying experience with Provident. As a first time Silver buyer I scoured many websites and was surprised how difficult some websites make it to just get a price. Some make you put contact info in first and then before I have even found a price they are calling me. Then I am receiving calls on a daily basis when all I wanted to do was see price and shipping info. With Provident it was all available with no hassle or harassment. I have already made another purchase from them!!! I would recommend Provident!!!!
Overall rating 
 
4.7
Shipping Time 
 
4.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Investor

Reviewed by Jay | June 29, 2015

Excellent experience, fast shipments, great selection.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Excellent experience, fast shipments, great selection.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Excellence in Customer Service & Products

Reviewed by Bradley Ryan | June 29, 2015

Always a pleasant and easy experience to invest in collectables and precious metals with PM !!
Loyal Customer,
Bradley Ryan

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Always a pleasant and easy experience to invest in collectables and precious metals with PM !!
Loyal Customer,
Bradley Ryan
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Stack it

Reviewed by Bill Walter | June 29, 2015

Good prices,fast service.Will use again soon.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Good prices,fast service.Will use again soon.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Awesome prices on bars and rounds

Reviewed by Andy | June 29, 2015

Awesome prices on 10 ounce bars and one oz rounds. Customer service if you have to deal with them is always helpful and follows up with you if there's ever a question. Thank you Provident for doing a great job.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Awesome prices on 10 ounce bars and one oz rounds. Customer service if you have to deal with them is always helpful and follows up with you if there's ever a question. Thank you Provident for doing a great job.
Overall rating 
 
4.3
Shipping Time 
 
3.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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