Provident Metals

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Provident Metals

Company Overview

 
3.7 (127)

Location

State
Texas
City
Dallas
Address
15850 Dallas Parkway
ZIP
75248

Contact Information

Phone
(800) 313 - 3315

ProvidentMetals.com is a subsidiary of Provident Precious Metals, LLC, and was founded in response to customer demand for an online destination for purchasing precious metals and currency in an environment focused on security and service. From the ground up, Provident Metals was built to meet these needs.

Provident Metals deals in international and domestic bullion, currency, and numismatic coins. Located in the North Dallas suburbs and with more than 100 years of experience in the industry, Provident serves a large and diverse client base.

User reviews

Average user rating from: 127 user(s) View all user reviews

3.7
 
Overall Rating
3.6
 
Shipping Time
3.7
 
Customer Service
3.8
 
Buying Experience
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Ratings (the higher the better)
  • Shipping Time
  • Customer Service
  • Buying Experience
Customer's Experience
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Comments
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Love Bullion

Reviewed by James | April 30, 2015

I started buying last year from Provident, great unique bullion, excellent quality and super fast shipping. I will be a continuing buyer/customer for as long as they offer great unique products and are in business. Great experience with a great stand up company. A+++
James G

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I started buying last year from Provident, great unique bullion, excellent quality and super fast shipping. I will be a continuing buyer/customer for as long as they offer great unique products and are in business. Great experience with a great stand up company. A+++
James G
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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5 Stars

Reviewed by Dale McCracken | April 29, 2015

This is my second order from Provident Metals and will continue to be a customer.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
This is my second order from Provident Metals and will continue to be a customer.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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5 Star *****

Reviewed by Dee McLaughlin | April 29, 2015

5 Star all the way! I have made multiple orders through Provident Metals. I would give a 6 STAR for their customer service. I am an avid collector of the Zombucks. I get a same day response when inquiring the availability of the next series. They also send me updates and reminders when they are available. Fast delivery time and great discounts for above spot and delivery charges. Great company all around :*)
Thank you! Dee

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
5 Star all the way! I have made multiple orders through Provident Metals. I would give a 6 STAR for their customer service. I am an avid collector of the Zombucks. I get a same day response when inquiring the availability of the next series. They also send me updates and reminders when they are available. Fast delivery time and great discounts for above spot and delivery charges. Great company all around :*)
Thank you! Dee
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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pleased

Reviewed by robert | April 29, 2015

9 out 10 orders were delivered within 4 days. The other was delivered in ten days. contacted them by their contact us on website on 7th day. Was replied to on same day and recieved order 2 days later. Couldn't be more pleased.Would highly recomend.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
9 out 10 orders were delivered within 4 days. The other was delivered in ten days. contacted them by their contact us on website on 7th day. Was replied to on same day and recieved order 2 days later. Couldn't be more pleased.Would highly recomend.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Golden State silver Bars, Copper Bars & Suisse Gold Gram

Reviewed by Sharon | April 29, 2015

I'm a first time buyer although this was my 2nd order this month. I was really impress with the gold gram bars, the Silver bars and the Copper Crackers.

It's amazing what you can buy even if you are on a fixed income. My buying experience was very easy, the shipping time was fast and the customer service is beyond description. Just continue to do what you are doing and continue to offer the silver and gold grams at reasonable prices.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I'm a first time buyer although this was my 2nd order this month. I was really impress with the gold gram bars, the Silver bars and the Copper Crackers.

It's amazing what you can buy even if you are on a fixed income. My buying experience was very easy, the shipping time was fast and the customer service is beyond description. Just continue to do what you are doing and continue to offer the silver and gold grams at reasonable prices.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Perfect! Every order

Reviewed by Frazier Charles | April 29, 2015

WOW! I read some of these reviews and find it hard to believe some of the low ratings because I have been ordering small amounts from Provident for approximatly three years and every order has been perfect every time, always receive exactly what I order, shipping has always been very reasonable and fast, I messed up one of my orders once and called customer service and they handled it fast and accurate. I order from several different coin dealers and none of them compare to Provident. I don't know what else to say except I am one happy customer and will continue to order from Provident in the future.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
WOW! I read some of these reviews and find it hard to believe some of the low ratings because I have been ordering small amounts from Provident for approximatly three years and every order has been perfect every time, always receive exactly what I order, shipping has always been very reasonable and fast, I messed up one of my orders once and called customer service and they handled it fast and accurate. I order from several different coin dealers and none of them compare to Provident. I don't know what else to say except I am one happy customer and will continue to order from Provident in the future.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Excellent Sales and Service!!!

Reviewed by DJ Sullivan | April 29, 2015

I, truly, enjoy my deals with Provident Metals. Their special products, i.e. Baseball Greats, and Zombucks, are quite fun to look at. The skill in their production is outstanding. Thanks!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I, truly, enjoy my deals with Provident Metals. Their special products, i.e. Baseball Greats, and Zombucks, are quite fun to look at. The skill in their production is outstanding. Thanks!
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Best Silver Bullion of 2015

Reviewed by Andrew Keniston | April 29, 2015

Provident's 2015 silver rounds and bars are among the best values in the bullion market.
1. The 12 Labors of Hercules, twelve coin set is gorgeous, and low mintages promise lasting value; a real achievement for Provident.
2. both Prospector bar and round are classic specimens of a long-lived tradition; beautiful.
3. lunar goat is as fine as any of the more famous mint offerings--at a bargain price
4. the Dogecoin is an absolute knockout; to the moon, indeed. Awesome.

I cannot but regard Provident Metals as a trendsetter in the industry, and you can mark me down for a satisfied and returning customer.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Provident's 2015 silver rounds and bars are among the best values in the bullion market.
1. The 12 Labors of Hercules, twelve coin set is gorgeous, and low mintages promise lasting value; a real achievement for Provident.
2. both Prospector bar and round are classic specimens of a long-lived tradition; beautiful.
3. lunar goat is as fine as any of the more famous mint offerings--at a bargain price
4. the Dogecoin is an absolute knockout; to the moon, indeed. Awesome.

I cannot but regard Provident Metals as a trendsetter in the industry, and you can mark me down for a satisfied and returning customer.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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best on the web

Reviewed by Mark Tower | April 29, 2015

Never an issue. You get what you order. I look at other sites for better deals but keep coming back to Provident.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Never an issue. You get what you order. I look at other sites for better deals but keep coming back to Provident.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Mares of Diomedes 1 oz Silver | The 12 Labors of Hercules

Reviewed by Wendell Hernandez, Jr. | April 28, 2015

Always a pleasure doing business with Provident Metals... Prompt delivery of a product that has always been top Tier in my Precious Metal needs. Mares of Diomedes 1 oz Silver | The 12 Labors of Hercules more Heidi Wastweet!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Always a pleasure doing business with Provident Metals... Prompt delivery of a product that has always been top Tier in my Precious Metal needs. Mares of Diomedes 1 oz Silver | The 12 Labors of Hercules more Heidi Wastweet!
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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1st-time Bullion buyer

Reviewed by Andrew Cummings | April 28, 2015

I started buying silver bullion late in 2014 and made my first tentative purchase via Provident based on their reviews. The order arrived quickly and I was impressed with the care that went into the packaging itself and the online tracking system - so impressed that I've stuck SOLELY with Provident ever since and recommended that my friends use them.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I started buying silver bullion late in 2014 and made my first tentative purchase via Provident based on their reviews. The order arrived quickly and I was impressed with the care that went into the packaging itself and the online tracking system - so impressed that I've stuck SOLELY with Provident ever since and recommended that my friends use them.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Awesome

Reviewed by James C Nunneley III | April 28, 2015

Simply Awesome

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Simply Awesome
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Always great

Reviewed by michael lucarelli | April 28, 2015

Very pleased with all my buying from Provident..Excellent service every time......A++++++++++++++++++++Always.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Very pleased with all my buying from Provident..Excellent service every time......A++++++++++++++++++++Always.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Buy Gold & Siver

Reviewed by Marion Henderson | April 28, 2015

This company has always been very good at shipping and service. I have bought several thousand dollars worth of silver and gold from them, each and every time I have been very pleased with the quality of the coins and the shipping. thank you and look forward to purchasing many more from you.. Marion...

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
This company has always been very good at shipping and service. I have bought several thousand dollars worth of silver and gold from them, each and every time I have been very pleased with the quality of the coins and the shipping. thank you and look forward to purchasing many more from you.. Marion...
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Awesome Company!

Reviewed by Theodore General | April 28, 2015

The Elemetal 2 oz Privateer Ultra High Relief Silver Round is amazing!!! (Recent order) The shipping was relatively fast for this pre-sale!

This is my 13th order from the particular site.
I haven't had any problems with bullion sales or accessories.
The delivery relatively fast and have been accurate with my selections.
I love the fact that they use Paypal as a source for payments. Simply convenient for me.
I will continure to use this site as one of my primary sites for bullion purchases.
I have no complaints. :)

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
The Elemetal 2 oz Privateer Ultra High Relief Silver Round is amazing!!! (Recent order) The shipping was relatively fast for this pre-sale!

This is my 13th order from the particular site.
I haven't had any problems with bullion sales or accessories.
The delivery relatively fast and have been accurate with my selections.
I love the fact that they use Paypal as a source for payments. Simply convenient for me.
I will continure to use this site as one of my primary sites for bullion purchases.
I have no complaints. :)
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Consitent Bullion

Reviewed by A. Magness | April 28, 2015

Buying 10oz bars has the same consistency in buying experience. Always paying a little more with the credit card but ships next day. In Texas as well so the shipment is always received within a day or two during the week.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Buying 10oz bars has the same consistency in buying experience. Always paying a little more with the credit card but ships next day. In Texas as well so the shipment is always received within a day or two during the week.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Customer Experience

Reviewed by Daren Whitaker | April 28, 2015

Great Transaction

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Great Transaction
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Success

Reviewed by Brown | April 14, 2015

Everything was awesome. Prices and service...top notch!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Everything was awesome. Prices and service...top notch!
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Very Disappointed

Reviewed by Doug Chaney | March 14, 2015

I can't give them horrible marks in buying experience because I actually have so far (orders pending now) received everything that I ordered, My WHOLE problem with this company is that they repeatedly take WAY too long to acknowledge that my payment has been received! And then after they finally do acknowledge they have my check, then they "process" for far longer than they claim they will ...my experience is 3-4 weeks from when I mailed my check rather than the 10 days or maybe 2 weeks one might expect according to their claims. I mail a check the DAY I order unless the post office is closed and then it is ALWAYS ALWAYS the VERY next business day ALWAYS. And yet EVERY SINGLE TIME they do not acknowledge that they receive the payment for over a week! One time it was over two weeks! At first I let it slide, I am an easy going person ...but it got to me finally because it drives me nuts not knowing WHEN I am going to get my shipment! I have to keep checking back over and over again to get some idea! They are just either lazy slow as molasses or they need to hire someone else or SOMETHING! The ONLY reason I might still do business with them is if I can't get as good a deal somewhere else ..other than that they are off the bus and I am getting close to just not caring if I pay a couple more dollars somewhere else because it is THAT frustrating to deal with whoever is in charge of processing mailed in payments! OH By the way I DID pay via credit card one time ...only because the card company gave me $75 if I spent at least a thousand dollars ...so the $75 made up for the FOUR PERCENT extra Provident charges for anything but cash! (I think) Anyway that was the ONE time they showed my order "Processing" immediately...still took about a week as I recall but it was the fastest by far of all the transactions I have made with them. OH and the time they claimed my check did not arrive for two weeks? They changed to free shipping by the time they CLAIM to have received my check ...but would they refund my $10 or so shipping fee that they did not charge by then? NO! They do a lousy job at customer interface...basically they are fully more willing to call the customer a liar rather to admit the slightest possibility SOMEONE at their end is the problem! They would be so far ahead I think, from what I have experienced so far that is, to just come right out in the beginning and say "if you pay by check, you will simply have to be very patient and wait however long it takes which typically might be 3 to 4 weeks" and then not put on their web site "awaiting payment" for the customer to stew over every time he checks online for the status of his order!! Or to keep stewing over every time he sees "processing" day after day after day! Ya know? What they have now I think it a good formula to piss people off! Keeping it that way almost seems demented, like someone enjoys it or something which I know sounds paranoid and ridiculous but it DOES make me that crazy I suppose! Crazy enough to look for places like this to vent hoping I guess that somehow it might help eventually!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I can't give them horrible marks in buying experience because I actually have so far (orders pending now) received everything that I ordered, My WHOLE problem with this company is that they repeatedly take WAY too long to acknowledge that my payment has been received! And then after they finally do acknowledge they have my check, then they "process" for far longer than they claim they will ...my experience is 3-4 weeks from when I mailed my check rather than the 10 days or maybe 2 weeks one might expect according to their claims. I mail a check the DAY I order unless the post office is closed and then it is ALWAYS ALWAYS the VERY next business day ALWAYS. And yet EVERY SINGLE TIME they do not acknowledge that they receive the payment for over a week! One time it was over two weeks! At first I let it slide, I am an easy going person ...but it got to me finally because it drives me nuts not knowing WHEN I am going to get my shipment! I have to keep checking back over and over again to get some idea! They are just either lazy slow as molasses or they need to hire someone else or SOMETHING! The ONLY reason I might still do business with them is if I can't get as good a deal somewhere else ..other than that they are off the bus and I am getting close to just not caring if I pay a couple more dollars somewhere else because it is THAT frustrating to deal with whoever is in charge of processing mailed in payments! OH By the way I DID pay via credit card one time ...only because the card company gave me $75 if I spent at least a thousand dollars ...so the $75 made up for the FOUR PERCENT extra Provident charges for anything but cash! (I think) Anyway that was the ONE time they showed my order "Processing" immediately...still took about a week as I recall but it was the fastest by far of all the transactions I have made with them. OH and the time they claimed my check did not arrive for two weeks? They changed to free shipping by the time they CLAIM to have received my check ...but would they refund my $10 or so shipping fee that they did not charge by then? NO! They do a lousy job at customer interface...basically they are fully more willing to call the customer a liar rather to admit the slightest possibility SOMEONE at their end is the problem! They would be so far ahead I think, from what I have experienced so far that is, to just come right out in the beginning and say "if you pay by check, you will simply have to be very patient and wait however long it takes which typically might be 3 to 4 weeks" and then not put on their web site "awaiting payment" for the customer to stew over every time he checks online for the status of his order!! Or to keep stewing over every time he sees "processing" day after day after day! Ya know? What they have now I think it a good formula to piss people off! Keeping it that way almost seems demented, like someone enjoys it or something which I know sounds paranoid and ridiculous but it DOES make me that crazy I suppose! Crazy enough to look for places like this to vent hoping I guess that somehow it might help eventually!
Overall rating 
 
1.7
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
3.0
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Horrible customer service

Reviewed by jason | February 22, 2015

I had been a returning customer to Providentmetals.com for about 5 years making all my purchases of silver through them. Until my last purchase I had not had any issues. My last order however has completely changed my mind about them. I don’t know if they are under new management or what but I am no longer a returning customer. My last order I had ordered and received a 2012 Canada cougar MS 69 NGC certified coin with heavy oxidization around the entire circumference around the coin about ¼ in all the way around. I had contacted Bulliondirect.com about this as soon as I received the item and never received a reply back. I also made a bad review of the coin on their site that mysteriously never got posted on the site. This brings to question if they won’t respond to a customer’s questions about a inferior product that was sold by them or post a negative review of an item, how often does this happen? Because of this issue with Providentmetals.com I will not be returning as a customer.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
I had been a returning customer to Providentmetals.com for about 5 years making all my purchases of silver through them. Until my last purchase I had not had any issues. My last order however has completely changed my mind about them. I don’t know if they are under new management or what but I am no longer a returning customer. My last order I had ordered and received a 2012 Canada cougar MS 69 NGC certified coin with heavy oxidization around the entire circumference around the coin about ¼ in all the way around. I had contacted Bulliondirect.com about this as soon as I received the item and never received a reply back. I also made a bad review of the coin on their site that mysteriously never got posted on the site. This brings to question if they won’t respond to a customer’s questions about a inferior product that was sold by them or post a negative review of an item, how often does this happen? Because of this issue with Providentmetals.com I will not be returning as a customer.
Overall rating 
 
1.7
Shipping Time 
 
3.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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jcarroll

Reviewed by Michael Carroll | January 18, 2015

this is the first time I ordered from this company and I can tell you I am more than happy.I ordered the 1 ounce gold Krugerrand.It arrived within a week from payment the package came very discreet and my point was well protected the coin was very beautiful I am very happy and will be using Providence medals again in the near future. their customer service answered all my questions very helpful thank you.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
this is the first time I ordered from this company and I can tell you I am more than happy.I ordered the 1 ounce gold Krugerrand.It arrived within a week from payment the package came very discreet and my point was well protected the coin was very beautiful I am very happy and will be using Providence medals again in the near future. their customer service answered all my questions very helpful thank you.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

wow!!! First time buyer with Provident

Reviewed by William Biss | January 17, 2015

I'm impressed with everything about my purchase!!! I placed my order on 12-31-2014 on line for 100 1oz prospector coins and paid with a personal check and hade them in my hand's on 01-17-2015 now that's what I call service with a smile!!! Thank u Provident for making it so easy and worry free!!! I will be stacking more from u in the future $$$ A-1 Quality coin

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I'm impressed with everything about my purchase!!! I placed my order on 12-31-2014 on line for 100 1oz prospector coins and paid with a personal check and hade them in my hand's on 01-17-2015 now that's what I call service with a smile!!! Thank u Provident for making it so easy and worry free!!! I will be stacking more from u in the future $$$ A-1 Quality coin
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Provident Metals Real review

Reviewed by ray baron | January 04, 2015

I bought 2 tubes (50 coins) Mexican Libertad 1oz from Provident Metals, I have read several reviews saying don't do it but I gave it a try because the prices we better than everyone else.....I did the order online and everything worked out great. Provident posted my check quickly...waited the few days for the check to clear and my order was shipped no problems. Coins arrived in perfect shape looked like they just came out of a monster box untouched by hands. Good job Provident.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I bought 2 tubes (50 coins) Mexican Libertad 1oz from Provident Metals, I have read several reviews saying don't do it but I gave it a try because the prices we better than everyone else.....I did the order online and everything worked out great. Provident posted my check quickly...waited the few days for the check to clear and my order was shipped no problems. Coins arrived in perfect shape looked like they just came out of a monster box untouched by hands. Good job Provident.
Overall rating 
 
4.7
Shipping Time 
 
4.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Extremely Happy!!

Reviewed by Michael Schott | November 25, 2014

I placed an order with Provident Thursday at 6am. I chose them because their price on many items (I bought a roll of Silver Austrian Phils) was far better than most sites including shipping! I received confirmation rigt away, but not untill a day later, Friday around noon, my order was finally processed. Prior to this I started to read the reviews on this site and began to sorely regrett choosing provident based on the numerous negative feedback that go unanswered (vs jm bullion negative reviews that are always responded to). After all of the worry however, I received my shipment Monday at 1:15 Pm!!! Beautiful, brilliant, and CHEAPPPPP!!!! Packaging could have been a little better. That's my only complaint. Will chose provident again, although with hesitation on larger orders. (Their site clearly states this)

-satisfied customer in florida

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I placed an order with Provident Thursday at 6am. I chose them because their price on many items (I bought a roll of Silver Austrian Phils) was far better than most sites including shipping! I received confirmation rigt away, but not untill a day later, Friday around noon, my order was finally processed. Prior to this I started to read the reviews on this site and began to sorely regrett choosing provident based on the numerous negative feedback that go unanswered (vs jm bullion negative reviews that are always responded to). After all of the worry however, I received my shipment Monday at 1:15 Pm!!! Beautiful, brilliant, and CHEAPPPPP!!!! Packaging could have been a little better. That's my only complaint. Will chose provident again, although with hesitation on larger orders. (Their site clearly states this)

-satisfied customer in florida
Overall rating 
 
4.3
Shipping Time 
 
5.0
Customer Service 
 
4.0
Buying Experience 
 
4.0
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Recommend

Reviewed by DP | November 21, 2014

Several orders placed. I always compare prices and have found Provident to be competitive and fast. Orders arrive discretely packaged and customer service has been helpful when needed. I love their private mint selection and custom designs.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Several orders placed. I always compare prices and have found Provident to be competitive and fast. Orders arrive discretely packaged and customer service has been helpful when needed. I love their private mint selection and custom designs.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Best experience I've ever had

Reviewed by Mark Anden | November 21, 2014

I recently purchased the Lernaean Hydra and the Zombucks Feast Dollar and they are two of my favorite coins for an exclusive provident series. I do have to say that the provident prospector is probably one of the most intricately designed coins I have ever seen or held. So glad I got one for myself. Everything got to me so quickly that I thought it was too good to be true. With the holidays, shipping can slow down across all types of websites, so I don't blame slower shipping during this time, but I haven't been unlucky haha. People talk about APMEX and JMBullion like they are the best, but Provident has the best prices and best quality I've experienced

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I recently purchased the Lernaean Hydra and the Zombucks Feast Dollar and they are two of my favorite coins for an exclusive provident series. I do have to say that the provident prospector is probably one of the most intricately designed coins I have ever seen or held. So glad I got one for myself. Everything got to me so quickly that I thought it was too good to be true. With the holidays, shipping can slow down across all types of websites, so I don't blame slower shipping during this time, but I haven't been unlucky haha. People talk about APMEX and JMBullion like they are the best, but Provident has the best prices and best quality I've experienced
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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All around good bullion dealer

Reviewed by Joel | November 18, 2014

Ordered from them 3 times. Everything went well and came in as ordered. Shipping can take a bit longer sometimes, but it's not like your metal has an expiration date. My only real problem with this company is that they have a huge selection- most of which seems to always be out of stock. I really just use them for their private minted bullion like Zombucks & 12 Labours of Hercules. If they kept better stock, they'd probably be my go-to for everything.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Ordered from them 3 times. Everything went well and came in as ordered. Shipping can take a bit longer sometimes, but it's not like your metal has an expiration date. My only real problem with this company is that they have a huge selection- most of which seems to always be out of stock. I really just use them for their private minted bullion like Zombucks & 12 Labours of Hercules. If they kept better stock, they'd probably be my go-to for everything.
Overall rating 
 
4.0
Shipping Time 
 
4.0
Customer Service 
 
4.0
Buying Experience 
 
4.0
Was this review helpful to you? 

The worst!

Reviewed by Zach | November 15, 2014

This is my 2nd order with these people, I pay with my debit card so they instantly get my money as it says "confirmed payment", on my last order it took almost 3 weeks to get my order - I'm in the USA! ... now, it's been 5 days and still nothing. They got my money and nothing. It's also lame that if you pay with a credit card, you can't send it to another address ? yet, all other bullion companies such as APMEX.COM allows this. Ridiculous. Worst shipping ever, I can see this being this slow in 1990 but it's 2014.. get with the program.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
This is my 2nd order with these people, I pay with my debit card so they instantly get my money as it says "confirmed payment", on my last order it took almost 3 weeks to get my order - I'm in the USA! ... now, it's been 5 days and still nothing. They got my money and nothing. It's also lame that if you pay with a credit card, you can't send it to another address ? yet, all other bullion companies such as APMEX.COM allows this. Ridiculous. Worst shipping ever, I can see this being this slow in 1990 but it's 2014.. get with the program.
Overall rating 
 
1.3
Shipping Time 
 
1.0
Customer Service 
 
2.0
Buying Experience 
 
1.0
Was this review helpful to you? 

Good transaction with Provident

Reviewed by John Lewis | September 15, 2014

I first found these guys after getting a Zombuck as a gift. Customer service was good, items came as expected. Will order again in the future.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I first found these guys after getting a Zombuck as a gift. Customer service was good, items came as expected. Will order again in the future.
Overall rating 
 
3.0
Shipping Time 
 
3.0
Customer Service 
 
3.0
Buying Experience 
 
3.0
Was this review helpful to you? 

first order was great

Reviewed by Scott Davis | August 16, 2014

I looked at many sites to compare prices. Provident seemed to have the best prices on most items. I ordered some silver eagles for my first order from Provident. 52 hours later my silver was in my hands. Was not expecting my order that fast but was very pleased. Keep up the great service Provident Metals.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I looked at many sites to compare prices. Provident seemed to have the best prices on most items. I ordered some silver eagles for my first order from Provident. 52 hours later my silver was in my hands. Was not expecting my order that fast but was very pleased. Keep up the great service Provident Metals.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

happy customer

Reviewed by Frank | July 30, 2014

Placed 2 orders for platinum and 2 for gold. Paid by personal check, which delayed shipping by about 8-9 days from the day I mailed it. They sent me an email when I placed the order, when the check was received and when the metal shipped.

I got a good price, product in good shape and the service I expected.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Placed 2 orders for platinum and 2 for gold. Paid by personal check, which delayed shipping by about 8-9 days from the day I mailed it. They sent me an email when I placed the order, when the check was received and when the metal shipped.

I got a good price, product in good shape and the service I expected.
Overall rating 
 
4.0
Shipping Time 
 
4.0
Customer Service 
 
4.0
Buying Experience 
 
4.0
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Gret Service

Reviewed by Ross | July 24, 2014

I ordered a roll of 1oz Silver Incuse Indian Rounds and two 5oz Incuse Indian Rounds. I ordered on July 20, 2014 and received my order on July 24, 2014. The items were packaged so well that I had to cut the tape off with a knife to get the outside box open. The items inside were packaged in a plastic sealable bag that were placed inside a padded sealed envelope. Some of the best packaging that I've seen as I've ordered from other Companys also. Great Customer Service as well. I highly recommend Provident metals. Oh and the Silver Rounds look remarkable too. I will be buying again from Provident Metals. Thank You Provident for the Great Service.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I ordered a roll of 1oz Silver Incuse Indian Rounds and two 5oz Incuse Indian Rounds. I ordered on July 20, 2014 and received my order on July 24, 2014. The items were packaged so well that I had to cut the tape off with a knife to get the outside box open. The items inside were packaged in a plastic sealable bag that were placed inside a padded sealed envelope. Some of the best packaging that I've seen as I've ordered from other Companys also. Great Customer Service as well. I highly recommend Provident metals. Oh and the Silver Rounds look remarkable too. I will be buying again from Provident Metals. Thank You Provident for the Great Service.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

provident customer service

Reviewed by bryan bite | July 23, 2014

I have ordered a couple of times from providential. Customer service was terrible and mostly clueless and curt . "Just because" should never be a valid answer to a customer's question....I called back a few times because I didn't want to base the company on just a few idiots. I finally got lucky wra Reese answered my call. She is absolutely wonderful.pleasant and very helpful...ask for her...she is the only reason I will do business with this company...

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I have ordered a couple of times from providential. Customer service was terrible and mostly clueless and curt . "Just because" should never be a valid answer to a customer's question....I called back a few times because I didn't want to base the company on just a few idiots. I finally got lucky wra Reese answered my call. She is absolutely wonderful.pleasant and very helpful...ask for her...she is the only reason I will do business with this company...
Overall rating 
 
2.3
Shipping Time 
 
3.0
Customer Service 
 
1.0
Buying Experience 
 
3.0
Was this review helpful to you? 

bOB

Reviewed by Bob Morrison | July 21, 2014

This was my first order and was very pleased with the fast service and good quality .

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
This was my first order and was very pleased with the fast service and good quality .
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

First order a home run

Reviewed by marty | July 18, 2014

My first order of ASE's was delivered in 3 days. Perfect condition of coins, very secure packaging. I have every reason to continue dealing with these folks.

My first order of ASE's was delivered in 3 days. Perfect condition of coins, very secure packaging. I have every reason to continue dealing with these folks.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Not Buying Again As I see signs of problemd

Reviewed by LadyDay | June 20, 2014

I wasn't sure how good provident so I tested them out with a small order of $6,968.53.

Any time I order I usually pay by wire transfer, as this ensures quick shipping. Which they were doing, until my last two orders of $5k each. After that I sent them two checks (why should I pay $20 for a wire and get my stuff late??) and still have yet to receive my order, even though it's cleared in the bank two weeks ago.

To make matters worst, one of my orders has a tracking number from a YEAR ago, they posted the tracking number today. They are playing games and either their inventory is tight OR they don't have the money to cover what they need to buy. I have spent over 20k in 5 orders and thank GOD I'm only waiting for the remaining 3.5k of product to be shipped to me. I have spent over 200k with Apmex and never had a problem, their a bit higher but worth it for peace of mind...at least for now. Stay away from Provident, its a sinking ship that's going to end badly.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
I wasn't sure how good provident so I tested them out with a small order of $6,968.53.

Any time I order I usually pay by wire transfer, as this ensures quick shipping. Which they were doing, until my last two orders of $5k each. After that I sent them two checks (why should I pay $20 for a wire and get my stuff late??) and still have yet to receive my order, even though it's cleared in the bank two weeks ago.

To make matters worst, one of my orders has a tracking number from a YEAR ago, they posted the tracking number today. They are playing games and either their inventory is tight OR they don't have the money to cover what they need to buy. I have spent over 20k in 5 orders and thank GOD I'm only waiting for the remaining 3.5k of product to be shipped to me. I have spent over 200k with Apmex and never had a problem, their a bit higher but worth it for peace of mind...at least for now. Stay away from Provident, its a sinking ship that's going to end badly.
Overall rating 
 
2.0
Shipping Time 
 
2.0
Customer Service 
 
1.0
Buying Experience 
 
3.0
Was this review helpful to you? 

Cuz 2 out of 3 ain't good

Reviewed by Chuck S | June 20, 2014

This is the SECOND order out of three that they have switched the requested items that I ordered. I will do no more business with this company and now have a new supplier. As a new business owner, I am differentiating my services to quickly meet the needs of my customers. Provident Metals inability to accurately fill my requested orders, extensive processing time, and condescending and offensive customer service make this unreliable source all the more intolerable. I very strongly recommend that buyers find another source.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
This is the SECOND order out of three that they have switched the requested items that I ordered. I will do no more business with this company and now have a new supplier. As a new business owner, I am differentiating my services to quickly meet the needs of my customers. Provident Metals inability to accurately fill my requested orders, extensive processing time, and condescending and offensive customer service make this unreliable source all the more intolerable. I very strongly recommend that buyers find another source.
Overall rating 
 
1.7
Shipping Time 
 
3.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Was this review helpful to you? 

Not satisfied

Reviewed by Brian F | June 11, 2014

First time ordering from provident. I always use apmex but I wanted to see what provident could offer. Ordered 5 1oz silver bars and 4 rounds from the our choice category. Description said there would be a variety. I specifically ordered this to add variety to my portfolio, I even emailed provident after ordering requesting to have different bars/Rounds instead of all the same. I did this because they don't have a special request comment section while ordering, never heard back from customer service. Order came in and what do you know, all the same, 5 sunshine bars and 4 buffalo rounds. I was pretty upset. Also the description said air tites would be included with rounds, never got any. Packaging was lousy, all rounds were loose in the bottom of a sandwhich bag that was halfway zipped, rounds fell of of bag during shipment, were in the bottom of package. I emailed customer service twice with no response. I'm at work throughout the day and provident finally calls me and I could not answer and they didn't even leave a message!! I'm just so fed up with provident I don't know if I will use them again. I'd rather pay a few extra bucks and buy from apmex to save myself the aggravation.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
First time ordering from provident. I always use apmex but I wanted to see what provident could offer. Ordered 5 1oz silver bars and 4 rounds from the our choice category. Description said there would be a variety. I specifically ordered this to add variety to my portfolio, I even emailed provident after ordering requesting to have different bars/Rounds instead of all the same. I did this because they don't have a special request comment section while ordering, never heard back from customer service. Order came in and what do you know, all the same, 5 sunshine bars and 4 buffalo rounds. I was pretty upset. Also the description said air tites would be included with rounds, never got any. Packaging was lousy, all rounds were loose in the bottom of a sandwhich bag that was halfway zipped, rounds fell of of bag during shipment, were in the bottom of package. I emailed customer service twice with no response. I'm at work throughout the day and provident finally calls me and I could not answer and they didn't even leave a message!! I'm just so fed up with provident I don't know if I will use them again. I'd rather pay a few extra bucks and buy from apmex to save myself the aggravation.
Overall rating 
 
1.7
Shipping Time 
 
3.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Was this review helpful to you? 

Do not buy

Reviewed by Chad | May 22, 2014

Purchased 100 2014 Silver Canadian Maple Leafs in April. 20 of them arrived with black grease marks over the coins. Requested RMA and received response and replacement coins relatively quickly. However of the 20 replacement coins, 1 still had the black grease marks issue. Requested another RMA, and this time there was no response. Called in and was told they are flooded with emails and will respond within 1 week. Well it has been 2 months and no response. Extremely disappointed in Provident's lack of service and commitment behind their product. Will no longer purchase from Provident.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Purchased 100 2014 Silver Canadian Maple Leafs in April. 20 of them arrived with black grease marks over the coins. Requested RMA and received response and replacement coins relatively quickly. However of the 20 replacement coins, 1 still had the black grease marks issue. Requested another RMA, and this time there was no response. Called in and was told they are flooded with emails and will respond within 1 week. Well it has been 2 months and no response. Extremely disappointed in Provident's lack of service and commitment behind their product. Will no longer purchase from Provident.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Was this review helpful to you? 

Smooth Transaction

Reviewed by Merrill | May 17, 2014

Everything went smooth. The items were received on time. Ordering was easy. Will buy from again.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Everything went smooth. The items were received on time. Ordering was easy. Will buy from again.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Will buy from again.

Reviewed by Joseph Miller | March 17, 2014

Received what I ordered. The 10 pound bar is awesome. All good for me. Thanks

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Received what I ordered. The 10 pound bar is awesome. All good for me. Thanks
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Terrible Shipping Scratched AU Coins

Reviewed by Richard Robens | March 14, 2014

Provident Metals shipped my coins with no bubble wrap, newspaper or other protective material. One of the coin tubes cracked and I received half of the Almost Uncirculated Morgan Silver dollars significantly scratched. I had ordered $3,200 worth of coins, appoximately $700 dollars worth were scratched due to improper packaging. In e-mailing a rep and having a phone conversation, I stated they should pay for shipping that included a signature receipt of the merchandise I was returning. They sent me a label that would have no proof that I returned the merchandise so I had to pay another $14 to return the coins. I thought it was better to lose $14 on shipping than the $700 worth of coins. I received an automated e-mail stating they received my returned coins. Its been three days and a phone rep stated they will be reviewing the return. My thoughts were you wanted my payment postmarked the next day but you haven't looked at the coins I returned, made me pay to ship them back and are delaying the return of my new coins? How was my order not a priority? If Provident Metals steals my coins I will be taking them to court for the value of my coins and file with the Better Business Bureau. I asked the phone rep I spoke to on 3/14/2014 if he were in my shoes would he ever do business with his company again? He said yes. This company is clueless when it comes to accountablility and how to be a reputable company. I will never do business with them again.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
Provident Metals shipped my coins with no bubble wrap, newspaper or other protective material. One of the coin tubes cracked and I received half of the Almost Uncirculated Morgan Silver dollars significantly scratched. I had ordered $3,200 worth of coins, appoximately $700 dollars worth were scratched due to improper packaging. In e-mailing a rep and having a phone conversation, I stated they should pay for shipping that included a signature receipt of the merchandise I was returning. They sent me a label that would have no proof that I returned the merchandise so I had to pay another $14 to return the coins. I thought it was better to lose $14 on shipping than the $700 worth of coins. I received an automated e-mail stating they received my returned coins. Its been three days and a phone rep stated they will be reviewing the return. My thoughts were you wanted my payment postmarked the next day but you haven't looked at the coins I returned, made me pay to ship them back and are delaying the return of my new coins? How was my order not a priority? If Provident Metals steals my coins I will be taking them to court for the value of my coins and file with the Better Business Bureau. I asked the phone rep I spoke to on 3/14/2014 if he were in my shoes would he ever do business with his company again? He said yes. This company is clueless when it comes to accountablility and how to be a reputable company. I will never do business with them again.
Overall rating 
 
1.7
Shipping Time 
 
3.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Was this review helpful to you? 

Provident Rocks!!!

Reviewed by Al S | March 11, 2014

I am a repeat customer with Provident Metals and a very satisfied one at that! I have tried many others out there, and few come close to Provident's selection, price, and turn around time. I'm like a kid in a candy store there. I've bought silver eagles,90% junk silver,40% junk ,35% war nickels, Silver Rounds,Canadian Maple leaves and even some of their copper bars and Rounds. Always get what I ordered and what is described, and get it at a fair price and quickly.

Never an issue, never a delay of more than a week in shipping times, and the shipping rates are reasonable unlike some. Better still is they offer free shipping when you pick up certain offered items.. I've used that method alot.

Its refreshing to see a seller out there that gives value and Service to their customers...some do one or the other, both Provident does it all.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I am a repeat customer with Provident Metals and a very satisfied one at that! I have tried many others out there, and few come close to Provident's selection, price, and turn around time. I'm like a kid in a candy store there. I've bought silver eagles,90% junk silver,40% junk ,35% war nickels, Silver Rounds,Canadian Maple leaves and even some of their copper bars and Rounds. Always get what I ordered and what is described, and get it at a fair price and quickly.

Never an issue, never a delay of more than a week in shipping times, and the shipping rates are reasonable unlike some. Better still is they offer free shipping when you pick up certain offered items.. I've used that method alot.

Its refreshing to see a seller out there that gives value and Service to their customers...some do one or the other, both Provident does it all.

Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Downhill?

Reviewed by Eric | February 04, 2014

Provident used to be great. I've ordered from them many times. It seems like recently, things have gone downhill. I placed an order a few days after Christmas. It took about 2 weeks before my payment was even recorded, so I contacted support. No response. Then, 2 weeks later, my order hadn't shipped yet. I contacted support again, NO response. I finally received my order .. no problem with the contents... but it took over a month!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Provident used to be great. I've ordered from them many times. It seems like recently, things have gone downhill. I placed an order a few days after Christmas. It took about 2 weeks before my payment was even recorded, so I contacted support. No response. Then, 2 weeks later, my order hadn't shipped yet. I contacted support again, NO response. I finally received my order .. no problem with the contents... but it took over a month!
Overall rating 
 
2.3
Shipping Time 
 
2.0
Customer Service 
 
1.0
Buying Experience 
 
4.0
Was this review helpful to you? 

No order

Reviewed by Don | January 27, 2014

I ORDERD ON THE 26TH, CREDIT CARD, ORDER NEVER SHIPPED UNTILL THE 30TH, STILL HAVE NOT SEEN IT, POST OFFICE SAID THEY LOST IT, I AM WAITING TO SEE IF PROVIDENT WILL GET MY MONEY BACK OR REPLACE, I HOPE IM INSURED, THEYRE WEBSITE SAYS I AM, WE WILL SEE, I HAVE CONTACTED THEM, NEVER ANSWER THE PHONE, NEVER GET A RESPONCE FROM EMAIL, I WILL JUST WAIT AND SEE IF THEY DO RIGHT BY ME, ONLY HAD ONE RESPONSE BY PHONE, HAVE BOUGHT BEFORE, NO PROBLEMS, MY CONTINUING TO BE A CUSTOMER IS BASED ON THEYRE ACTIONS, WE WILL SEE.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
Yes
I ORDERD ON THE 26TH, CREDIT CARD, ORDER NEVER SHIPPED UNTILL THE 30TH, STILL HAVE NOT SEEN IT, POST OFFICE SAID THEY LOST IT, I AM WAITING TO SEE IF PROVIDENT WILL GET MY MONEY BACK OR REPLACE, I HOPE IM INSURED, THEYRE WEBSITE SAYS I AM, WE WILL SEE, I HAVE CONTACTED THEM, NEVER ANSWER THE PHONE, NEVER GET A RESPONCE FROM EMAIL, I WILL JUST WAIT AND SEE IF THEY DO RIGHT BY ME, ONLY HAD ONE RESPONSE BY PHONE, HAVE BOUGHT BEFORE, NO PROBLEMS, MY CONTINUING TO BE A CUSTOMER IS BASED ON THEYRE ACTIONS, WE WILL SEE.
Overall rating 
 
1.3
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
2.0
Was this review helpful to you? 

Provident Orders

Reviewed by Alan | January 25, 2014

Have ordered twice from Provident . Waiting on a third order. Both were received as expected. First order took a couple extra days but not enough to complain about. Pricing seems good to me and I don't have to prepay so i give them a thumbs up.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Have ordered twice from Provident . Waiting on a third order. Both were received as expected. First order took a couple extra days but not enough to complain about. Pricing seems good to me and I don't have to prepay so i give them a thumbs up.
Overall rating 
 
4.7
Shipping Time 
 
4.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Got cheated

Reviewed by Bosco Yu | January 24, 2014

Their catalog of gold panda coin lists 2014 coin at one price. It also shows a picture of a much older coin at a higher price. The older coin does say that it is a year of their choice. I paid for the higher price coin and received the 2014 cheaper coin instead. They claim that it is a coin of their choice and they do not have any older coin. Why would they put an ad up for a older coin at a higher price while they know that there is no other older coin available. They refused to refund the difference in price between the older and 2014 coin.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Their catalog of gold panda coin lists 2014 coin at one price. It also shows a picture of a much older coin at a higher price. The older coin does say that it is a year of their choice. I paid for the higher price coin and received the 2014 cheaper coin instead. They claim that it is a coin of their choice and they do not have any older coin. Why would they put an ad up for a older coin at a higher price while they know that there is no other older coin available. They refused to refund the difference in price between the older and 2014 coin.
Overall rating 
 
1.3
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
2.0
Was this review helpful to you? 

PROVIDENT METALS

Reviewed by scott | January 21, 2014

CALLED TO CHECK ON ORDER, WAS TOLD TWICE THAT IT WOULD SHIP TODAY,PAID A WEEK AGO,WAS SHOWING IN STOCK,NOW ITS NOT,DID NOT SHIP,THE GUY SAW WHAT I ORDERD AND CHUCKELD,PISSSED ME OFF

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
CALLED TO CHECK ON ORDER, WAS TOLD TWICE THAT IT WOULD SHIP TODAY,PAID A WEEK AGO,WAS SHOWING IN STOCK,NOW ITS NOT,DID NOT SHIP,THE GUY SAW WHAT I ORDERD AND CHUCKELD,PISSSED ME OFF
Overall rating 
 
2.0
Shipping Time 
 
1.0
Customer Service 
 
2.0
Buying Experience 
 
3.0
Was this review helpful to you? 

Worst shipping and quality control

Reviewed by Brian | January 18, 2014

Apmex: Never any problems

JM Bullion: slow-to-nonexistent customer service unless you call to place an order-- don't select customer service option as no one picks up, and email response takes a week--but great shipping like Apmex.

Westminster: scratched product, good customer service email response time, good shipping.

PROVIDENT: slowest shipping, scratched product, poor quality control. Whoever makes the Zombucks coins sent them a batch of silver Morgue Anne rounds marked .999 fine copper, which they sent to me. Way to pay attention, Provident. They never responded to my inquiry about it until I posted a bad review, then I got a hostile-toned message from a customer service agent on VM that sounded like he'd chew me out if called back. Haven't tried Gainesville yet but why bother? I'm sticking to Apmex for selection and JMB for low cost and free shipping.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Apmex: Never any problems

JM Bullion: slow-to-nonexistent customer service unless you call to place an order-- don't select customer service option as no one picks up, and email response takes a week--but great shipping like Apmex.

Westminster: scratched product, good customer service email response time, good shipping.

PROVIDENT: slowest shipping, scratched product, poor quality control. Whoever makes the Zombucks coins sent them a batch of silver Morgue Anne rounds marked .999 fine copper, which they sent to me. Way to pay attention, Provident. They never responded to my inquiry about it until I posted a bad review, then I got a hostile-toned message from a customer service agent on VM that sounded like he'd chew me out if called back. Haven't tried Gainesville yet but why bother? I'm sticking to Apmex for selection and JMB for low cost and free shipping.
Overall rating 
 
2.0
Shipping Time 
 
2.0
Customer Service 
 
1.0
Buying Experience 
 
3.0
Was this review helpful to you? 

Its been 1 MONTH! NO SHIP DATE!

Reviewed by Carlos | January 17, 2014

I ordered 30 days ago. Paid wire transfer immediately. They promised they would ship xmas week, then promised it would ship Jan 3. Then promised it would ship the week after. Its Jan 17th and they haven't shipped yet. 1 Month is not acceptable.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
I ordered 30 days ago. Paid wire transfer immediately. They promised they would ship xmas week, then promised it would ship Jan 3. Then promised it would ship the week after. Its Jan 17th and they haven't shipped yet. 1 Month is not acceptable.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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