Kitco

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4.6 (3)
15095  
 
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Location

State
New York
City
Rouses Point
Address
64 Lake Street, Suite 101
ZIP
12979

Contact Information

Phone
(866) 925-4826

Kitco Metals Inc. is a retailer of precious metals and offers refining services. Kitco operates from its offices in Montreal, New York, Hong Kong and Shanghai, and buys and selsl a wide range of gold and silver products. Kitco also provides custodial storage programs to individual customers and corporations the world over.

User reviews

Average user rating from: 3 user(s)

Overall rating 
 
4.6
Shipping Time 
 
5.0  (1)
Customer Service 
 
5.0  (1)
Buying Experience 
 
3.7  (3)
Ratings (the higher the better)
  • Shipping Time
  • Customer Service
  • Buying Experience
Customer's Experience
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Comments
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Ordered several times. First time in summer 2013, last time in April 2014. Never had a problem. I guess all issues that read were related to international purchases, but for orders withing Canada kitco is good. They ship out of Montreal using UPS. Never have a problem. Called with questions, customer support was good. I would only recommend one thing, they use bank wire and cheques but would be great if we could add them to our checking account and send money that way - like we do with visa and MasterCard. Sending cheques by mail and waiting to clear takes forever. Bank wire worked good.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by Dan April 26, 2014

April 2014

Ordered several times. First time in summer 2013, last time in April 2014. Never had a problem. I guess all issues that read were related to international purchases, but for orders withing Canada kitco is good. They ship out of Montreal using UPS. Never have a problem. Called with questions, customer support was good. I would only recommend one thing, they use bank wire and cheques but would be great if we could add them to our checking account and send money that way - like we do with visa and MasterCard. Sending cheques by mail and waiting to clear takes forever. Bank wire worked good.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
I have been dealing with them for some time and it has been awsome. I love their pool accounts. They are very friendly and knowledgeable. The wires I send go through with no issues. I investigated about intermediary bank fees based on the other reviews, and almost all bank charge them when doing international wires as they must use an intermediary bank so it has nothing to do with Kitco. They have a US account, the only problem is with Bank of America. They can not do a domestic wires online if the companies address is outside the US even if the bank is american (you can still do a domestic wire at their branch) Please don’t let ignorant/emotional reviews put you down!
Overall rating 
 
5.0
Shipping Time 
 
N/A
Customer Service 
 
N/A
Buying Experience 
 
5.0
Reviewed by Joseph January 24, 2012

I have been dealing with them for some time and it has been awsome. I love their pool accounts. They are very friendly and knowledgeable. The wires I send go through with no issues. I investigated about intermediary bank fees based on the other reviews, and almost all bank charge them when doing international wires as they must use an intermediary bank so it has nothing to do with Kitco. They have a US account, the only problem is with Bank of America. They can not do a domestic wires online if the companies address is outside the US even if the bank is american (you can still do a domestic wire at their branch) Please don’t let ignorant/emotional reviews put you down!

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Disaster!! i booked my order and while paying for the purchase i realised that domestic wire to kitco does not work!!!
i called up their customer service. they suggested for an international wire.After they received the payment i got an update that they did not receive the payment in full and i need to pay some more money!!!
I had to pay international wire fee on my end and their end!!! A total loss !!!

It looks like they are using some intermediate bank for rounting the bank wires for which they are charging us the double fee!!! After all this chaos, they act as if kitco is doing a huge favour on the entire world for letting us make purchase from them.

They say that they have an office in US later we come to know that they are in CANADA!!

They have some kind of severe problems with bank wires and still they behave as if our banks do not know how to wire money.

They run their business totally based on international wire transfers across the countries but still they act like they are totally unaware of basics involved in it like: a min wire fee applies for every wire on their end also and they should be prepared to handle that instead of smearing it on customers face. They should have minimum common sense that it is not fair to make one party to pay all the charges for wiring on both the ends when they have problems on their end.
They should use commonsense and make agreements with banks on their wires so that customers are not at loss for choosing them for business.

After all this nonsense and loss of time and loss of money they act and talk as if they are doing a big favour on the world.

Cheap idiots!!

If you do not know how to do business sit at home !!!! Dont bark at your customers for your uncapabilities like steet dogs!!! or mention on your site in advance what customers should be prepared to deal with. Maintain some clarity.

Realize that it is the interest/business of both the parties . Not just customers who come to make purchase. Do not act as if you are doing some kind of social service or charity on my head after bagging hell lot of money through your cheap tactics

Indecent unprofessional Cheap crooked cunning idiots
Reviewed by krisel December 28, 2011

Disaster!! i booked my order and while paying for the purchase i realised that domestic wire to kitco does not work!!!
i called up their customer service. they suggested for an international wire.After they received the payment i got an update that they did not receive the payment in full and i need to pay some more money!!!
I had to pay international wire fee on my end and their end!!! A total loss !!!

It looks like they are using some intermediate bank for rounting the bank wires for which they are charging us the double fee!!! After all this chaos, they act as if kitco is doing a huge favour on the entire world for letting us make purchase from them.

They say that they have an office in US later we come to know that they are in CANADA!!

They have some kind of severe problems with bank wires and still they behave as if our banks do not know how to wire money.

They run their business totally based on international wire transfers across the countries but still they act like they are totally unaware of basics involved in it like: a min wire fee applies for every wire on their end also and they should be prepared to handle that instead of smearing it on customers face. They should have minimum common sense that it is not fair to make one party to pay all the charges for wiring on both the ends when they have problems on their end.
They should use commonsense and make agreements with banks on their wires so that customers are not at loss for choosing them for business.

After all this nonsense and loss of time and loss of money they act and talk as if they are doing a big favour on the world.

Cheap idiots!!

If you do not know how to do business sit at home !!!! Dont bark at your customers for your uncapabilities like steet dogs!!! or mention on your site in advance what customers should be prepared to deal with. Maintain some clarity.

Realize that it is the interest/business of both the parties . Not just customers who come to make purchase. Do not act as if you are doing some kind of social service or charity on my head after bagging hell lot of money through your cheap tactics

Indecent unprofessional Cheap crooked cunning idiots

Was this review helpful to you? 
I made a purchase from kitco, payed from my bank 619e and kitco said they received just 594e and need to pay an extra. Then i tried to withdraw and the same, i received even less.
Do not work with them if you are from Romania, they are using an intermediary bank and make you pay twice.

Do not work with them unless you want to lose money !!!
Overall rating 
 
1.0
Shipping Time 
 
N/A
Customer Service 
 
N/A
Buying Experience 
 
1.0
Reviewed by caius September 01, 2011

I made a purchase from kitco, payed from my bank 619e and kitco said they received just 594e and need to pay an extra. Then i tried to withdraw and the same, i received even less.
Do not work with them if you are from Romania, they are using an intermediary bank and make you pay twice.

Do not work with them unless you want to lose money !!!

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