Provident Metals

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3.4 (95)
42626  
 
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Location

State
Texas
City
Lavon
Address
PO Box 325
ZIP
75166

Contact Information

Phone
(877) 429-8790

ProvidentMetals.com is a subsidiary of Provident Precious Metals, LLC, and was founded in response to customer demand for an online destination for purchasing precious metals and currency in an environment focused on security and service. From the ground up, Provident Metals was built to meet these needs.

Provident Metals deals in international and domestic bullion, currency, and numismatic coins. Located in the North Dallas suburbs and with more than 100 years of experience in the industry, Provident serves a large and diverse client base.

User reviews View all user reviews

Average user rating from: 95 user(s)

Overall rating 
 
3.4
Shipping Time 
 
3.3  (83)
Customer Service 
 
3.4  (83)
Buying Experience 
 
3.6  (95)
Ratings (the higher the better)
  • Shipping Time
  • Customer Service
  • Buying Experience
Customer's Experience
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Comments
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I have ordered a couple of times from providential. Customer service was terrible and mostly clueless and curt . "Just because" should never be a valid answer to a customer's question....I called back a few times because I didn't want to base the company on just a few idiots. I finally got lucky wra Reese answered my call. She is absolutely wonderful.pleasant and very helpful...ask for her...she is the only reason I will do business with this company...
Overall rating 
 
2.3
Shipping Time 
 
3.0
Customer Service 
 
1.0
Buying Experience 
 
3.0
Reviewed by bryan bite July 23, 2014

provident customer service

I have ordered a couple of times from providential. Customer service was terrible and mostly clueless and curt . "Just because" should never be a valid answer to a customer's question....I called back a few times because I didn't want to base the company on just a few idiots. I finally got lucky wra Reese answered my call. She is absolutely wonderful.pleasant and very helpful...ask for her...she is the only reason I will do business with this company...

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
This was my first order and was very pleased with the fast service and good quality .
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by Bob Morrison July 21, 2014

bOB

This was my first order and was very pleased with the fast service and good quality .

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
My first order of ASE's was delivered in 3 days. Perfect condition of coins, very secure packaging. I have every reason to continue dealing with these folks.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by marty July 18, 2014

First order a home run

My first order of ASE's was delivered in 3 days. Perfect condition of coins, very secure packaging. I have every reason to continue dealing with these folks.

Was this review helpful to you? 
I wasn't sure how good provident so I tested them out with a small order of $6,968.53.

Any time I order I usually pay by wire transfer, as this ensures quick shipping. Which they were doing, until my last two orders of $5k each. After that I sent them two checks (why should I pay $20 for a wire and get my stuff late??) and still have yet to receive my order, even though it's cleared in the bank two weeks ago.

To make matters worst, one of my orders has a tracking number from a YEAR ago, they posted the tracking number today. They are playing games and either their inventory is tight OR they don't have the money to cover what they need to buy. I have spent over 20k in 5 orders and thank GOD I'm only waiting for the remaining 3.5k of product to be shipped to me. I have spent over 200k with Apmex and never had a problem, their a bit higher but worth it for peace of mind...at least for now. Stay away from Provident, its a sinking ship that's going to end badly.
Overall rating 
 
2.0
Shipping Time 
 
2.0
Customer Service 
 
1.0
Buying Experience 
 
3.0
Reviewed by LadyDay June 20, 2014

Not Buying Again As I see signs of problemd

I wasn't sure how good provident so I tested them out with a small order of $6,968.53.

Any time I order I usually pay by wire transfer, as this ensures quick shipping. Which they were doing, until my last two orders of $5k each. After that I sent them two checks (why should I pay $20 for a wire and get my stuff late??) and still have yet to receive my order, even though it's cleared in the bank two weeks ago.

To make matters worst, one of my orders has a tracking number from a YEAR ago, they posted the tracking number today. They are playing games and either their inventory is tight OR they don't have the money to cover what they need to buy. I have spent over 20k in 5 orders and thank GOD I'm only waiting for the remaining 3.5k of product to be shipped to me. I have spent over 200k with Apmex and never had a problem, their a bit higher but worth it for peace of mind...at least for now. Stay away from Provident, its a sinking ship that's going to end badly.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Was this review helpful to you? 
This is the SECOND order out of three that they have switched the requested items that I ordered. I will do no more business with this company and now have a new supplier. As a new business owner, I am differentiating my services to quickly meet the needs of my customers. Provident Metals inability to accurately fill my requested orders, extensive processing time, and condescending and offensive customer service make this unreliable source all the more intolerable. I very strongly recommend that buyers find another source.
Overall rating 
 
1.7
Shipping Time 
 
3.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Reviewed by Chuck S June 20, 2014

Cuz 2 out of 3 ain't good

This is the SECOND order out of three that they have switched the requested items that I ordered. I will do no more business with this company and now have a new supplier. As a new business owner, I am differentiating my services to quickly meet the needs of my customers. Provident Metals inability to accurately fill my requested orders, extensive processing time, and condescending and offensive customer service make this unreliable source all the more intolerable. I very strongly recommend that buyers find another source.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Was this review helpful to you? 
First time ordering from provident. I always use apmex but I wanted to see what provident could offer. Ordered 5 1oz silver bars and 4 rounds from the our choice category. Description said there would be a variety. I specifically ordered this to add variety to my portfolio, I even emailed provident after ordering requesting to have different bars/Rounds instead of all the same. I did this because they don't have a special request comment section while ordering, never heard back from customer service. Order came in and what do you know, all the same, 5 sunshine bars and 4 buffalo rounds. I was pretty upset. Also the description said air tites would be included with rounds, never got any. Packaging was lousy, all rounds were loose in the bottom of a sandwhich bag that was halfway zipped, rounds fell of of bag during shipment, were in the bottom of package. I emailed customer service twice with no response. I'm at work throughout the day and provident finally calls me and I could not answer and they didn't even leave a message!! I'm just so fed up with provident I don't know if I will use them again. I'd rather pay a few extra bucks and buy from apmex to save myself the aggravation.
Overall rating 
 
1.7
Shipping Time 
 
3.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Reviewed by Brian F June 11, 2014

Not satisfied

First time ordering from provident. I always use apmex but I wanted to see what provident could offer. Ordered 5 1oz silver bars and 4 rounds from the our choice category. Description said there would be a variety. I specifically ordered this to add variety to my portfolio, I even emailed provident after ordering requesting to have different bars/Rounds instead of all the same. I did this because they don't have a special request comment section while ordering, never heard back from customer service. Order came in and what do you know, all the same, 5 sunshine bars and 4 buffalo rounds. I was pretty upset. Also the description said air tites would be included with rounds, never got any. Packaging was lousy, all rounds were loose in the bottom of a sandwhich bag that was halfway zipped, rounds fell of of bag during shipment, were in the bottom of package. I emailed customer service twice with no response. I'm at work throughout the day and provident finally calls me and I could not answer and they didn't even leave a message!! I'm just so fed up with provident I don't know if I will use them again. I'd rather pay a few extra bucks and buy from apmex to save myself the aggravation.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
Was this review helpful to you? 
Purchased 100 2014 Silver Canadian Maple Leafs in April. 20 of them arrived with black grease marks over the coins. Requested RMA and received response and replacement coins relatively quickly. However of the 20 replacement coins, 1 still had the black grease marks issue. Requested another RMA, and this time there was no response. Called in and was told they are flooded with emails and will respond within 1 week. Well it has been 2 months and no response. Extremely disappointed in Provident's lack of service and commitment behind their product. Will no longer purchase from Provident.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Reviewed by Chad May 22, 2014

Do not buy

Purchased 100 2014 Silver Canadian Maple Leafs in April. 20 of them arrived with black grease marks over the coins. Requested RMA and received response and replacement coins relatively quickly. However of the 20 replacement coins, 1 still had the black grease marks issue. Requested another RMA, and this time there was no response. Called in and was told they are flooded with emails and will respond within 1 week. Well it has been 2 months and no response. Extremely disappointed in Provident's lack of service and commitment behind their product. Will no longer purchase from Provident.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Was this review helpful to you? 
Everything went smooth. The items were received on time. Ordering was easy. Will buy from again.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by Merrill May 17, 2014

Smooth Transaction

Everything went smooth. The items were received on time. Ordering was easy. Will buy from again.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
Received what I ordered. The 10 pound bar is awesome. All good for me. Thanks
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by Joseph Miller March 17, 2014

Will buy from again.

Received what I ordered. The 10 pound bar is awesome. All good for me. Thanks

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
Provident Metals shipped my coins with no bubble wrap, newspaper or other protective material. One of the coin tubes cracked and I received half of the Almost Uncirculated Morgan Silver dollars significantly scratched. I had ordered $3,200 worth of coins, appoximately $700 dollars worth were scratched due to improper packaging. In e-mailing a rep and having a phone conversation, I stated they should pay for shipping that included a signature receipt of the merchandise I was returning. They sent me a label that would have no proof that I returned the merchandise so I had to pay another $14 to return the coins. I thought it was better to lose $14 on shipping than the $700 worth of coins. I received an automated e-mail stating they received my returned coins. Its been three days and a phone rep stated they will be reviewing the return. My thoughts were you wanted my payment postmarked the next day but you haven't looked at the coins I returned, made me pay to ship them back and are delaying the return of my new coins? How was my order not a priority? If Provident Metals steals my coins I will be taking them to court for the value of my coins and file with the Better Business Bureau. I asked the phone rep I spoke to on 3/14/2014 if he were in my shoes would he ever do business with his company again? He said yes. This company is clueless when it comes to accountablility and how to be a reputable company. I will never do business with them again.
Overall rating 
 
1.7
Shipping Time 
 
3.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Reviewed by Richard Robens March 14, 2014

Terrible Shipping Scratched AU Coins

Provident Metals shipped my coins with no bubble wrap, newspaper or other protective material. One of the coin tubes cracked and I received half of the Almost Uncirculated Morgan Silver dollars significantly scratched. I had ordered $3,200 worth of coins, appoximately $700 dollars worth were scratched due to improper packaging. In e-mailing a rep and having a phone conversation, I stated they should pay for shipping that included a signature receipt of the merchandise I was returning. They sent me a label that would have no proof that I returned the merchandise so I had to pay another $14 to return the coins. I thought it was better to lose $14 on shipping than the $700 worth of coins. I received an automated e-mail stating they received my returned coins. Its been three days and a phone rep stated they will be reviewing the return. My thoughts were you wanted my payment postmarked the next day but you haven't looked at the coins I returned, made me pay to ship them back and are delaying the return of my new coins? How was my order not a priority? If Provident Metals steals my coins I will be taking them to court for the value of my coins and file with the Better Business Bureau. I asked the phone rep I spoke to on 3/14/2014 if he were in my shoes would he ever do business with his company again? He said yes. This company is clueless when it comes to accountablility and how to be a reputable company. I will never do business with them again.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
Was this review helpful to you? 
I am a repeat customer with Provident Metals and a very satisfied one at that! I have tried many others out there, and few come close to Provident's selection, price, and turn around time. I'm like a kid in a candy store there. I've bought silver eagles,90% junk silver,40% junk ,35% war nickels, Silver Rounds,Canadian Maple leaves and even some of their copper bars and Rounds. Always get what I ordered and what is described, and get it at a fair price and quickly.

Never an issue, never a delay of more than a week in shipping times, and the shipping rates are reasonable unlike some. Better still is they offer free shipping when you pick up certain offered items.. I've used that method alot.

Its refreshing to see a seller out there that gives value and Service to their customers...some do one or the other, both Provident does it all.

Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by Al S March 11, 2014

Provident Rocks!!!

I am a repeat customer with Provident Metals and a very satisfied one at that! I have tried many others out there, and few come close to Provident's selection, price, and turn around time. I'm like a kid in a candy store there. I've bought silver eagles,90% junk silver,40% junk ,35% war nickels, Silver Rounds,Canadian Maple leaves and even some of their copper bars and Rounds. Always get what I ordered and what is described, and get it at a fair price and quickly.

Never an issue, never a delay of more than a week in shipping times, and the shipping rates are reasonable unlike some. Better still is they offer free shipping when you pick up certain offered items.. I've used that method alot.

Its refreshing to see a seller out there that gives value and Service to their customers...some do one or the other, both Provident does it all.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
Provident used to be great. I've ordered from them many times. It seems like recently, things have gone downhill. I placed an order a few days after Christmas. It took about 2 weeks before my payment was even recorded, so I contacted support. No response. Then, 2 weeks later, my order hadn't shipped yet. I contacted support again, NO response. I finally received my order .. no problem with the contents... but it took over a month!
Overall rating 
 
2.3
Shipping Time 
 
2.0
Customer Service 
 
1.0
Buying Experience 
 
4.0
Reviewed by Eric February 04, 2014

Downhill?

Provident used to be great. I've ordered from them many times. It seems like recently, things have gone downhill. I placed an order a few days after Christmas. It took about 2 weeks before my payment was even recorded, so I contacted support. No response. Then, 2 weeks later, my order hadn't shipped yet. I contacted support again, NO response. I finally received my order .. no problem with the contents... but it took over a month!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
I ORDERD ON THE 26TH, CREDIT CARD, ORDER NEVER SHIPPED UNTILL THE 30TH, STILL HAVE NOT SEEN IT, POST OFFICE SAID THEY LOST IT, I AM WAITING TO SEE IF PROVIDENT WILL GET MY MONEY BACK OR REPLACE, I HOPE IM INSURED, THEYRE WEBSITE SAYS I AM, WE WILL SEE, I HAVE CONTACTED THEM, NEVER ANSWER THE PHONE, NEVER GET A RESPONCE FROM EMAIL, I WILL JUST WAIT AND SEE IF THEY DO RIGHT BY ME, ONLY HAD ONE RESPONSE BY PHONE, HAVE BOUGHT BEFORE, NO PROBLEMS, MY CONTINUING TO BE A CUSTOMER IS BASED ON THEYRE ACTIONS, WE WILL SEE.
Overall rating 
 
1.3
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
2.0
Reviewed by Don January 27, 2014

No order

I ORDERD ON THE 26TH, CREDIT CARD, ORDER NEVER SHIPPED UNTILL THE 30TH, STILL HAVE NOT SEEN IT, POST OFFICE SAID THEY LOST IT, I AM WAITING TO SEE IF PROVIDENT WILL GET MY MONEY BACK OR REPLACE, I HOPE IM INSURED, THEYRE WEBSITE SAYS I AM, WE WILL SEE, I HAVE CONTACTED THEM, NEVER ANSWER THE PHONE, NEVER GET A RESPONCE FROM EMAIL, I WILL JUST WAIT AND SEE IF THEY DO RIGHT BY ME, ONLY HAD ONE RESPONSE BY PHONE, HAVE BOUGHT BEFORE, NO PROBLEMS, MY CONTINUING TO BE A CUSTOMER IS BASED ON THEYRE ACTIONS, WE WILL SEE.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
Have ordered twice from Provident . Waiting on a third order. Both were received as expected. First order took a couple extra days but not enough to complain about. Pricing seems good to me and I don't have to prepay so i give them a thumbs up.
Overall rating 
 
4.7
Shipping Time 
 
4.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by Alan January 25, 2014

Provident Orders

Have ordered twice from Provident . Waiting on a third order. Both were received as expected. First order took a couple extra days but not enough to complain about. Pricing seems good to me and I don't have to prepay so i give them a thumbs up.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
Their catalog of gold panda coin lists 2014 coin at one price. It also shows a picture of a much older coin at a higher price. The older coin does say that it is a year of their choice. I paid for the higher price coin and received the 2014 cheaper coin instead. They claim that it is a coin of their choice and they do not have any older coin. Why would they put an ad up for a older coin at a higher price while they know that there is no other older coin available. They refused to refund the difference in price between the older and 2014 coin.
Overall rating 
 
1.3
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
2.0
Reviewed by Bosco Yu January 24, 2014

Got cheated

Their catalog of gold panda coin lists 2014 coin at one price. It also shows a picture of a much older coin at a higher price. The older coin does say that it is a year of their choice. I paid for the higher price coin and received the 2014 cheaper coin instead. They claim that it is a coin of their choice and they do not have any older coin. Why would they put an ad up for a older coin at a higher price while they know that there is no other older coin available. They refused to refund the difference in price between the older and 2014 coin.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Was this review helpful to you? 
CALLED TO CHECK ON ORDER, WAS TOLD TWICE THAT IT WOULD SHIP TODAY,PAID A WEEK AGO,WAS SHOWING IN STOCK,NOW ITS NOT,DID NOT SHIP,THE GUY SAW WHAT I ORDERD AND CHUCKELD,PISSSED ME OFF
Overall rating 
 
2.0
Shipping Time 
 
1.0
Customer Service 
 
2.0
Buying Experience 
 
3.0
Reviewed by scott January 21, 2014

PROVIDENT METALS

CALLED TO CHECK ON ORDER, WAS TOLD TWICE THAT IT WOULD SHIP TODAY,PAID A WEEK AGO,WAS SHOWING IN STOCK,NOW ITS NOT,DID NOT SHIP,THE GUY SAW WHAT I ORDERD AND CHUCKELD,PISSSED ME OFF

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Was this review helpful to you? 
Apmex: Never any problems

JM Bullion: slow-to-nonexistent customer service unless you call to place an order-- don't select customer service option as no one picks up, and email response takes a week--but great shipping like Apmex.

Westminster: scratched product, good customer service email response time, good shipping.

PROVIDENT: slowest shipping, scratched product, poor quality control. Whoever makes the Zombucks coins sent them a batch of silver Morgue Anne rounds marked .999 fine copper, which they sent to me. Way to pay attention, Provident. They never responded to my inquiry about it until I posted a bad review, then I got a hostile-toned message from a customer service agent on VM that sounded like he'd chew me out if called back. Haven't tried Gainesville yet but why bother? I'm sticking to Apmex for selection and JMB for low cost and free shipping.
Overall rating 
 
2.0
Shipping Time 
 
2.0
Customer Service 
 
1.0
Buying Experience 
 
3.0
Reviewed by Brian January 18, 2014

Worst shipping and quality control

Apmex: Never any problems

JM Bullion: slow-to-nonexistent customer service unless you call to place an order-- don't select customer service option as no one picks up, and email response takes a week--but great shipping like Apmex.

Westminster: scratched product, good customer service email response time, good shipping.

PROVIDENT: slowest shipping, scratched product, poor quality control. Whoever makes the Zombucks coins sent them a batch of silver Morgue Anne rounds marked .999 fine copper, which they sent to me. Way to pay attention, Provident. They never responded to my inquiry about it until I posted a bad review, then I got a hostile-toned message from a customer service agent on VM that sounded like he'd chew me out if called back. Haven't tried Gainesville yet but why bother? I'm sticking to Apmex for selection and JMB for low cost and free shipping.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Was this review helpful to you? 
I ordered 30 days ago. Paid wire transfer immediately. They promised they would ship xmas week, then promised it would ship Jan 3. Then promised it would ship the week after. Its Jan 17th and they haven't shipped yet. 1 Month is not acceptable.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Reviewed by Carlos January 17, 2014

Its been 1 MONTH! NO SHIP DATE!

I ordered 30 days ago. Paid wire transfer immediately. They promised they would ship xmas week, then promised it would ship Jan 3. Then promised it would ship the week after. Its Jan 17th and they haven't shipped yet. 1 Month is not acceptable.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Was this review helpful to you? 
I placed two orders 5 days apart. The last order was received first and the first order received two weeks later. In defense, you will receive the order, but it may take longer than expected and promised. Their customer service will contact you in a timely manner and the shipping and product costs are very reasonable. I will order again from this company.
Overall rating 
 
4.3
Shipping Time 
 
3.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by Terry January 15, 2014
Top 500 Reviewer  -   View all my reviews (1)

Slow but sure

I placed two orders 5 days apart. The last order was received first and the first order received two weeks later. In defense, you will receive the order, but it may take longer than expected and promised. Their customer service will contact you in a timely manner and the shipping and product costs are very reasonable. I will order again from this company.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
Fourth order that I have placed with them, and spent 10x more on this one than the first three. Product overall is quite nice, IF you manage to get it shipped! Placed the order on 12/27/13, cashier's check received and payment confirmed on 12/30/13. Thirteen days and three phone calls later, and still no product. I was promised that it would ship last week, I called again today and was promised that it will ship no later than Wednesday. The representative stated that "there was a glitch" on the website and orders are being shipped "out of order". I don't believe her. Most of the items I ordered are now showing as out of stock or stock delayed (absolutely everything I ordered was in stock when they confirmed my payment). It's becoming evident that they are trying to put me off until items are back in stock again. My patience is wearing extremely thin. Running a business in a dishonest and unethical fashion will only run the business into the ground. Either $**t or get off the pot, Provident!
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Reviewed by Jenn January 14, 2014

Shipping Nightmare

Fourth order that I have placed with them, and spent 10x more on this one than the first three. Product overall is quite nice, IF you manage to get it shipped! Placed the order on 12/27/13, cashier's check received and payment confirmed on 12/30/13. Thirteen days and three phone calls later, and still no product. I was promised that it would ship last week, I called again today and was promised that it will ship no later than Wednesday. The representative stated that "there was a glitch" on the website and orders are being shipped "out of order". I don't believe her. Most of the items I ordered are now showing as out of stock or stock delayed (absolutely everything I ordered was in stock when they confirmed my payment). It's becoming evident that they are trying to put me off until items are back in stock again. My patience is wearing extremely thin. Running a business in a dishonest and unethical fashion will only run the business into the ground. Either $**t or get off the pot, Provident!

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Was this review helpful to you? 
I ordered and paid for a small order (less than $300) on Dec 19, 2013. I called a week later and they said they were slow because to the Christmas vacations. Last week I sent an email and was led to believe the products would be shipped by the end of the week. It Is January 13th and I have not yet received a shipment confirmation. I paid with direct deposit but if I had not I would have contacted my credit company and had canceled the charges at this point. Buyer Beware!! I was hoping to give these as gifts for Christmas. Maybe 2014.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Reviewed by Max January 13, 2014

Over 3 weeks and waiting

I ordered and paid for a small order (less than $300) on Dec 19, 2013. I called a week later and they said they were slow because to the Christmas vacations. Last week I sent an email and was led to believe the products would be shipped by the end of the week. It Is January 13th and I have not yet received a shipment confirmation. I paid with direct deposit but if I had not I would have contacted my credit company and had canceled the charges at this point. Buyer Beware!! I was hoping to give these as gifts for Christmas. Maybe 2014.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Was this review helpful to you? 
I couldn't be happier with Provident... I have made 5 separate purchases since April 2013. All were on-line orders, paid with a cash bank wire. I got immediate e-mails back on my order & payment received, usually same day. The 3 silver buys took about 7 to 10 days to deliver at my door. Both gold buys processed in an amazing 2 days and I had both at my door on day 5 from ordering/paying! So, not sure about others having slow delivery, but all 5 of my transactions could only be rated as "OUTSTANDING"! I used to buy from The Tulving Company in Kalifornia. Ha. NEVER again! My last big gold buy was 5 weeks delayed. The never returned e-mails, and when I called kept getting told they had no idea when they'd ship. Had to have my PM IRA COO call Hannes direct and demand shipment. He shipped the next week, thank God. AVOID Tulving, that's all I can say! Stick with Provident Metals, I am. My new #1 source. Best prices, fastest shipping, most reliable I have found. Happy stacking!
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by Randy January 10, 2014

Provident Metals -- My New #1 PM Seller!

I couldn't be happier with Provident... I have made 5 separate purchases since April 2013. All were on-line orders, paid with a cash bank wire. I got immediate e-mails back on my order & payment received, usually same day. The 3 silver buys took about 7 to 10 days to deliver at my door. Both gold buys processed in an amazing 2 days and I had both at my door on day 5 from ordering/paying! So, not sure about others having slow delivery, but all 5 of my transactions could only be rated as "OUTSTANDING"! I used to buy from The Tulving Company in Kalifornia. Ha. NEVER again! My last big gold buy was 5 weeks delayed. The never returned e-mails, and when I called kept getting told they had no idea when they'd ship. Had to have my PM IRA COO call Hannes direct and demand shipment. He shipped the next week, thank God. AVOID Tulving, that's all I can say! Stick with Provident Metals, I am. My new #1 source. Best prices, fastest shipping, most reliable I have found. Happy stacking!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
I ordered near the Christmas/New Year holidays on December 23rd. Seventeen (17) days later and it still hasn't shipped! And I paid by eCheck/wire. It doesn't matter.

They had a notice that shipping was slow due to holidays, but you know what? Their web site says, "Enjoy fast, simple and secure purchases" but that's all from their point of view, not yours.

They take your money fast, simply and securely, then hold onto it a long, long time and always make excuses about how long it takes to package and ship. Then they send out the product on a snail's back.

I have to wonder if they even have the product in stock. It feels like they're buying it from someone else after my eCheck/wire is cleared quickly.

I've ordered with them several times and it's the same every time. This is a bad business sign. I strongly recommend trying someone else.
Overall rating 
 
3.7
Shipping Time 
 
1.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by Chad January 09, 2014

Slow? Super Slow, Consistently

I ordered near the Christmas/New Year holidays on December 23rd. Seventeen (17) days later and it still hasn't shipped! And I paid by eCheck/wire. It doesn't matter.

They had a notice that shipping was slow due to holidays, but you know what? Their web site says, "Enjoy fast, simple and secure purchases" but that's all from their point of view, not yours.

They take your money fast, simply and securely, then hold onto it a long, long time and always make excuses about how long it takes to package and ship. Then they send out the product on a snail's back.

I have to wonder if they even have the product in stock. It feels like they're buying it from someone else after my eCheck/wire is cleared quickly.

I've ordered with them several times and it's the same every time. This is a bad business sign. I strongly recommend trying someone else.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Was this review helpful to you? 
Ordered by C.C. 12/3 with a free shipping option. Had my metal in hand when i got home from work 12/16. I am thrilled with my bars, coins, and rounds. All arrived in excellent condition. It was a complicated order that was filled perfectly. I will continue to use Provident for their selection and pricing. I work to hard for my money to let it sit in the bank as numbers on paper, getting eaten by inflation. Metal seems more like real money to me- so I am going to keep buying through the bottom. Hopefully twenty years from now I will have a comfortable retirement. If not, at least when I open my safe I'll have a bunch of pretty precious metal to look at right next to the rifled steel tubes- thanks Provident. I am eagerly awaiting my next delivery. Stack-on and keep on stacking.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by Doug December 23, 2013

Super Satisfied

Ordered by C.C. 12/3 with a free shipping option. Had my metal in hand when i got home from work 12/16. I am thrilled with my bars, coins, and rounds. All arrived in excellent condition. It was a complicated order that was filled perfectly. I will continue to use Provident for their selection and pricing. I work to hard for my money to let it sit in the bank as numbers on paper, getting eaten by inflation. Metal seems more like real money to me- so I am going to keep buying through the bottom. Hopefully twenty years from now I will have a comfortable retirement. If not, at least when I open my safe I'll have a bunch of pretty precious metal to look at right next to the rifled steel tubes- thanks Provident. I am eagerly awaiting my next delivery. Stack-on and keep on stacking.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
I've bought thousands of dollars from Apex, Gainsville, and JM Bullion. You know what they all have in common? Fast shipping.. because I paid with a credit card. Most were shipped same day if not, the next day. I ordered from PM Thursday Morning around 7AM... Which means they had all day Thursday, All day Friday to ship 2 simple products. I Paid with a credit card and was already charged. It's Monday and not being sent out yet.. Really? ... They emailed me and said it would send by the 16th... So it's going to take 1 f'ing week to ship 2 bars of Copper?......... Ridiculous.., Save your money and use APMEX, Gainsvile, or JM Bullion.

Never buying from these guys ever again.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Reviewed by Zach December 10, 2013

Slooowwwwwwwwww

I've bought thousands of dollars from Apex, Gainsville, and JM Bullion. You know what they all have in common? Fast shipping.. because I paid with a credit card. Most were shipped same day if not, the next day. I ordered from PM Thursday Morning around 7AM... Which means they had all day Thursday, All day Friday to ship 2 simple products. I Paid with a credit card and was already charged. It's Monday and not being sent out yet.. Really? ... They emailed me and said it would send by the 16th... So it's going to take 1 f'ing week to ship 2 bars of Copper?......... Ridiculous.., Save your money and use APMEX, Gainsvile, or JM Bullion.

Never buying from these guys ever again.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
Was this review helpful to you? 
Ordered 2 products on 11/20
Sent Wire Transfer on 11/21
Shipped out on 11/26 after the weekend
Received it 11/27 at 8:30 AM

They definitely beat my expectations. I thought it would be here around christmas but it was much faster.
Would buy again.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by Alejandro November 27, 2013

No problems at all

Ordered 2 products on 11/20
Sent Wire Transfer on 11/21
Shipped out on 11/26 after the weekend
Received it 11/27 at 8:30 AM

They definitely beat my expectations. I thought it would be here around christmas but it was much faster.
Would buy again.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
I bought one of the Walker Zombucks coins from Provident at the Long Beach Coin show. They were set up near the entrance, and the zombucks rounds caught my eye.

The strike wasn't the greatest, but not bad by any means, and a very cool idea really.

the guy I talked too looked to be in his late 20's with blondish brown hair. Not to most interesting person, but he could have been tired from the show I guess.

I judged shipping a 3 for average, as they didn't need to ship the item.

Over all, I would have to say. "Meh" no better not worse.

I doubt you would regret buying form these guys, but they don't really get me excited either.
Overall rating 
 
2.7
Shipping Time 
 
3.0
Customer Service 
 
2.0
Buying Experience 
 
3.0
Reviewed by not your damn business October 23, 2013
Top 100 Reviewer  -   View all my reviews (1)

Meh

I bought one of the Walker Zombucks coins from Provident at the Long Beach Coin show. They were set up near the entrance, and the zombucks rounds caught my eye.

The strike wasn't the greatest, but not bad by any means, and a very cool idea really.

the guy I talked too looked to be in his late 20's with blondish brown hair. Not to most interesting person, but he could have been tired from the show I guess.

I judged shipping a 3 for average, as they didn't need to ship the item.

Over all, I would have to say. "Meh" no better not worse.

I doubt you would regret buying form these guys, but they don't really get me excited either.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
I placed an order from Provident Metals and after a week and a half of not receiving my order, I emailed them to check on the status of the order. I received a phone call and an email the next day notifying me that my order had been shipped and they said that since the order took longer than expected to ship, they offered free shipping on my next order of any size. That is excellent customer service!! The product was in mint shape. I am very pleased with Provident Metals.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by Kyle Holden October 07, 2013
Top 500 Reviewer  -   View all my reviews (1)

Excellent Service! Thanks Provident

I placed an order from Provident Metals and after a week and a half of not receiving my order, I emailed them to check on the status of the order. I received a phone call and an email the next day notifying me that my order had been shipped and they said that since the order took longer than expected to ship, they offered free shipping on my next order of any size. That is excellent customer service!! The product was in mint shape. I am very pleased with Provident Metals.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
Submitted purchase online (8/22 Thursday)
Completed wire transfer (8/23 Friday)
Payment Confirmed (8/26 Monday)
3 days of processing
Order shipped (8/29 Thursday)
Holiday weekend
Received order (9/5 Thursday)

Just wanted to say thanks to Provident for an excellent purchasing experience. First time purchasing gold and silver...ever. Glad I chose you guys! Absolutely no issues! Products received were exactly what I ordered in perfect condition. Packaging was immaculate, shipping was quick and everything went off without a hitch! Much appreciated. Will be looking forward to purchasing from you in the near future and recommend anyone and everyone to purchase from you as well.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by Eric September 05, 2013
Top 500 Reviewer  -   View all my reviews (1)

Thanks Provident!

Submitted purchase online (8/22 Thursday)
Completed wire transfer (8/23 Friday)
Payment Confirmed (8/26 Monday)
3 days of processing
Order shipped (8/29 Thursday)
Holiday weekend
Received order (9/5 Thursday)

Just wanted to say thanks to Provident for an excellent purchasing experience. First time purchasing gold and silver...ever. Glad I chose you guys! Absolutely no issues! Products received were exactly what I ordered in perfect condition. Packaging was immaculate, shipping was quick and everything went off without a hitch! Much appreciated. Will be looking forward to purchasing from you in the near future and recommend anyone and everyone to purchase from you as well.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
When you buy from them you explicitly agree to terms and conditions which void their web site promise of 3-5 days delivery so there is no simple legal remedy for the numerous delivery complaints. In other words they can delay shipment as long as they want and their particular set-up just encourages it. According to the terms and conditions the customer only recourse for an endlessly delayed and not yet delivered order is to sell the order back to them. If the market is down the customer pays the difference and if the market is up the company keeps the gains (head you loose, tail the company gains). So if you intend to buy and hold for a long time, do not really care when your order arrives and have unbounded that it human nature it is quite reasonable to do business with these people, otherwise stay away.

As an extra bonus they also tried a little extortion – if I want the delivery accelerated (it was already delayed) they suggested I make an extra payment. In their words “not a big deal because it is less than what I would loose if I cancel the order”
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Reviewed by F. O. August 22, 2013
Top 100 Reviewer  -   View all my reviews (1)

How the customer assumes the comodity market risk

When you buy from them you explicitly agree to terms and conditions which void their web site promise of 3-5 days delivery so there is no simple legal remedy for the numerous delivery complaints. In other words they can delay shipment as long as they want and their particular set-up just encourages it. According to the terms and conditions the customer only recourse for an endlessly delayed and not yet delivered order is to sell the order back to them. If the market is down the customer pays the difference and if the market is up the company keeps the gains (head you loose, tail the company gains). So if you intend to buy and hold for a long time, do not really care when your order arrives and have unbounded that it human nature it is quite reasonable to do business with these people, otherwise stay away.

As an extra bonus they also tried a little extortion – if I want the delivery accelerated (it was already delayed) they suggested I make an extra payment. In their words “not a big deal because it is less than what I would loose if I cancel the order”

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Was this review helpful to you? 
Provident has always been my go-to dealer. I've never had any problems with them. Yes, when the price of silver goes down, the wait time for delivery is longer than normal, but that's just a sign of the market. If more people were patient, they would understand what a great company Provident is. They sent me a scratched 10 oz silver bar once, and were completely amicable and professional with allowing me to switch it out. Complainers need to calm down-all online dealers run into problems. The test is in how they handle them. I'll never order from anyone else.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by Ray August 07, 2013
Top 500 Reviewer  -   View all my reviews (1)

Great Customer Service!!!

Provident has always been my go-to dealer. I've never had any problems with them. Yes, when the price of silver goes down, the wait time for delivery is longer than normal, but that's just a sign of the market. If more people were patient, they would understand what a great company Provident is. They sent me a scratched 10 oz silver bar once, and were completely amicable and professional with allowing me to switch it out. Complainers need to calm down-all online dealers run into problems. The test is in how they handle them. I'll never order from anyone else.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
I am from Canada and I paid with a bank draft so I knew it was going to take longer since I had to mail the bank draft to them. My order was for about 60 oz. of silver. I mailed the draft on June 7 and they shipped my order on June 18. Tracking number was provided. All my coins were in there and in new condition. All in all I was happy and would order from them again.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by Tom P August 06, 2013
Top 500 Reviewer  -   View all my reviews (1)

Smooth Transaction.

I am from Canada and I paid with a bank draft so I knew it was going to take longer since I had to mail the bank draft to them. My order was for about 60 oz. of silver. I mailed the draft on June 7 and they shipped my order on June 18. Tracking number was provided. All my coins were in there and in new condition. All in all I was happy and would order from them again.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
I am having a very bad experience with provident metals. Has anyone tried to take legal action on them? I am looking for advice.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Reviewed by Surbhi Jain July 25, 2013
Top 100 Reviewer  -   View all my reviews (1)

Cheaters

I am having a very bad experience with provident metals. Has anyone tried to take legal action on them? I am looking for advice.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Was this review helpful to you? 
I have dealt with 5 bullion dealers over the past 3 years. I have found all to be reputable. Most recently, I've dealt with Provident. I have placed 5 orders over the past 8 weeks. My last order was delivered yesterday. Typically, my orders have taken 2-3 weeks. As I've grown older, I've developed patience. I'm sure this is a very expensive business to run, with daily product order, stocking and delivery headaches. These people are honest, consistently deliver, and their prices are the best in the business. I recommend Provident highly.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by Roy Lincoln July 21, 2013
Top 50 Reviewer  -   View all my reviews (2)

Very Happy with Provident Metals

I have dealt with 5 bullion dealers over the past 3 years. I have found all to be reputable. Most recently, I've dealt with Provident. I have placed 5 orders over the past 8 weeks. My last order was delivered yesterday. Typically, my orders have taken 2-3 weeks. As I've grown older, I've developed patience. I'm sure this is a very expensive business to run, with daily product order, stocking and delivery headaches. These people are honest, consistently deliver, and their prices are the best in the business. I recommend Provident highly.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
This is my Third and final order from Provident. My first order took 15 days to arrive - 12 for "processing" and 3 for mail, my second took 11 days - 8 for processing and 3 for mail. This one I complained after 2 weeks and it's still processing. Reviews posted on their site do not get posted. I did receive what I ordered the first two orders but the advertised 5-7 days processing is a joke. I don't place huge orders so maybe I'm at the back of the bus but I'll find someone that appreciates my business. For the few reviews I see that doubt this I'm happy to share invoices and delivery statements. You get what you order but be prepared to wait. I travel a fair amount for business so it's impossible to buy from them as I never know exactly what 5-7 days equates to in their world. Never again.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Reviewed by Tom July 15, 2013
Top 100 Reviewer  -   View all my reviews (1)

Be prepared to wait

This is my Third and final order from Provident. My first order took 15 days to arrive - 12 for "processing" and 3 for mail, my second took 11 days - 8 for processing and 3 for mail. This one I complained after 2 weeks and it's still processing. Reviews posted on their site do not get posted. I did receive what I ordered the first two orders but the advertised 5-7 days processing is a joke. I don't place huge orders so maybe I'm at the back of the bus but I'll find someone that appreciates my business. For the few reviews I see that doubt this I'm happy to share invoices and delivery statements. You get what you order but be prepared to wait. I travel a fair amount for business so it's impossible to buy from them as I never know exactly what 5-7 days equates to in their world. Never again.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
Was this review helpful to you? 
I have tried to post twice now on this site for buyers to beware of Provident. My post does not get posted. Wonder why? I gave order number and everything. I have emailed and called many times. Provident says your order will ship tomorrow. Well tomorrow is long gone and I am still waiting 4 weeks later. Frauds. I was told items were in stock and would ship tomorrow. Don't know my next step. Contact BBB and State of Texas I guess. Do not read bogus positive reviews. They are not by real customers. I am a real customer.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Reviewed by Troy July 15, 2013
Top 100 Reviewer  -   View all my reviews (1)

I have been waiting 4 weeks. I am out $$$$. BEWARE

I have tried to post twice now on this site for buyers to beware of Provident. My post does not get posted. Wonder why? I gave order number and everything. I have emailed and called many times. Provident says your order will ship tomorrow. Well tomorrow is long gone and I am still waiting 4 weeks later. Frauds. I was told items were in stock and would ship tomorrow. Don't know my next step. Contact BBB and State of Texas I guess. Do not read bogus positive reviews. They are not by real customers. I am a real customer.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Was this review helpful to you? 
I really get leary when I see all of these negative reviews. It seems that there is some type of review war going on in the industry. Anyway I have bought twice from provident and both orders were shipped promptly within 7 days and all metals were there. That's my review they have been straight up with me.

UPDATE- I ordered another order from Provident and it took nearly 3 weeks for it to come. It seems like everyone receives there orders but shipping times can be slow and that is just not acceptable. I can not imagine sending in a money order with my life savings and them taking so long to ship. If your delivery times are taking a long time then you should have that posted clearly instead of lying and saying orders ship within 3-5 business days. Provident is the cheapest around but me personally I would rather pay a few extra bucks and get my items shipped fast. My next order will be with Apmex.
Overall rating 
 
3.3
Shipping Time 
 
2.0
Customer Service 
 
4.0
Buying Experience 
 
4.0
Reviewed by Matthew June 28, 2013
Last updated: July 21, 2013
Top 50 Reviewer  -   View all my reviews (2)

Updated Review Provident has been good to me

I really get leary when I see all of these negative reviews. It seems that there is some type of review war going on in the industry. Anyway I have bought twice from provident and both orders were shipped promptly within 7 days and all metals were there. That's my review they have been straight up with me.

UPDATE- I ordered another order from Provident and it took nearly 3 weeks for it to come. It seems like everyone receives there orders but shipping times can be slow and that is just not acceptable. I can not imagine sending in a money order with my life savings and them taking so long to ship. If your delivery times are taking a long time then you should have that posted clearly instead of lying and saying orders ship within 3-5 business days. Provident is the cheapest around but me personally I would rather pay a few extra bucks and get my items shipped fast. My next order will be with Apmex.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
I Have been waiting 6 weeks for my order. Always an excuse. I am actually beginning to doubt it will come at all. PROVIDENT IS SELLING STUFF THEY DO NOT HAVE. BEWARE!!!!
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Reviewed by lawrence June 10, 2013
Top 100 Reviewer  -   View all my reviews (1)

Horrible DO NOT USE PROVIDENT!

I Have been waiting 6 weeks for my order. Always an excuse. I am actually beginning to doubt it will come at all. PROVIDENT IS SELLING STUFF THEY DO NOT HAVE. BEWARE!!!!

Was this review helpful to you? 
While my latest two orders did take slightly longer to receive due to the increase in volume I'm sure, I still love Provident. I spent a while jumping around between a few different dealers trying to figure out which one came through most consistently and with the best prices, and Provident is the winner. While I can't speak for their customer service as I have not had to contact them yet, everything else has been great. Some of these latest reviews are amusing to me. I guess many people do not understand how crazy the industry gets when prices decrease so much. Must be noobs!
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by mandy May 30, 2013
Top 500 Reviewer  -   View all my reviews (1)

Consistnetly Reliable and Affordable

While my latest two orders did take slightly longer to receive due to the increase in volume I'm sure, I still love Provident. I spent a while jumping around between a few different dealers trying to figure out which one came through most consistently and with the best prices, and Provident is the winner. While I can't speak for their customer service as I have not had to contact them yet, everything else has been great. Some of these latest reviews are amusing to me. I guess many people do not understand how crazy the industry gets when prices decrease so much. Must be noobs!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
I've just received my third order from Provident, and as usual they have proven to be a great source for precious metals. Provident continually offers the best prices that I have found on the web for both private and govt mint products.

Since I pay by personal check, it takes a long time to receive orders, but all my shipments have arrived within the expected delivery times indicated on Provident's site. They sit on my checks for a long time, but the price is locked in so I don't really mind. Once shipped, delivery is fast with signature confirmation.

I've ordered a variety of govt coins as well as OPM bars and rounds, and everything has delivered exactly as described and in perfect condition.
Overall rating 
 
4.7
Shipping Time 
 
4.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by Dave May 28, 2013
Top 10 Reviewer  -   View all my reviews (3)

Best prices and smooth transactions!

I've just received my third order from Provident, and as usual they have proven to be a great source for precious metals. Provident continually offers the best prices that I have found on the web for both private and govt mint products.

Since I pay by personal check, it takes a long time to receive orders, but all my shipments have arrived within the expected delivery times indicated on Provident's site. They sit on my checks for a long time, but the price is locked in so I don't really mind. Once shipped, delivery is fast with signature confirmation.

I've ordered a variety of govt coins as well as OPM bars and rounds, and everything has delivered exactly as described and in perfect condition.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
Since my purchase in April 17, provident metals has delayed my order without consent. When asked for a full refund that I am entitled to for this lack of performance, they refused and all of a sudden could ship my order. You do not want a suspect pm dealer or any goods from them and I just wanted a full refund.

A precious metals dealer most important trait is trust in execution and timely shipping. Provident metal fails on both cases. This lack of professionalism put into doubt the products they deliver. I would independently assay anything that comes from them.

Although this is common sense, DO NOT PAY WITH CHECK as I did as there are less security measures to get your money back! I will continue to dispute and try and get my money back.

Here are some resources on your rights for those who are stuck waiting:
http://www.consumer.ftc.gov/articles/0221-billed-merchandise-you-never-received-heres-what-do
http://business.ftc.gov/documents/alt051-selling-internet-prompt-delivery-rules

Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Reviewed by Cheong May 25, 2013
Top 100 Reviewer  -   View all my reviews (1)

Unprofessional

Since my purchase in April 17, provident metals has delayed my order without consent. When asked for a full refund that I am entitled to for this lack of performance, they refused and all of a sudden could ship my order. You do not want a suspect pm dealer or any goods from them and I just wanted a full refund.

A precious metals dealer most important trait is trust in execution and timely shipping. Provident metal fails on both cases. This lack of professionalism put into doubt the products they deliver. I would independently assay anything that comes from them.

Although this is common sense, DO NOT PAY WITH CHECK as I did as there are less security measures to get your money back! I will continue to dispute and try and get my money back.

Here are some resources on your rights for those who are stuck waiting:
http://www.consumer.ftc.gov/articles/0221-billed-merchandise-you-never-received-heres-what-do
http://business.ftc.gov/documents/alt051-selling-internet-prompt-delivery-rules

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Was this review helpful to you? 
To receive an order on time when there isn't a rush isn't a big deal. To receive an order on time during a rush is an accomplishment.

I placed my order on line and mailed in a paper check. Allowing for normal mailing time, the check was received. The day after the check cleared my account, I received an e-mail advising me of the 6 day hold (per policy). It took almost exactly the specified amount of time from the cleared check to my receipt of the order. The only LITTLE glitch was the website showing the order in process for shipping when it was, in fact, sitting on my desk.
Overall rating 
 
4.7
Shipping Time 
 
4.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by John Harris May 20, 2013
Top 10 Reviewer  -   View all my reviews (3)

On Time in the Middle of a Rush

To receive an order on time when there isn't a rush isn't a big deal. To receive an order on time during a rush is an accomplishment.

I placed my order on line and mailed in a paper check. Allowing for normal mailing time, the check was received. The day after the check cleared my account, I received an e-mail advising me of the 6 day hold (per policy). It took almost exactly the specified amount of time from the cleared check to my receipt of the order. The only LITTLE glitch was the website showing the order in process for shipping when it was, in fact, sitting on my desk.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
Fool me once shame on you.....

Now is the second time.

The first time they didnt ship to me I believed the storyline they gave me.

The second storyline goes on and on. A month now has passed and the bar i ordered has even relisted as "in stock" and they haven't shipped my order. I have filed a complaint with the Texas Attorney General.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Reviewed by Daniel Olson May 02, 2013
Top 100 Reviewer  -   View all my reviews (1)

SHame on me

Fool me once shame on you.....

Now is the second time.

The first time they didnt ship to me I believed the storyline they gave me.

The second storyline goes on and on. A month now has passed and the bar i ordered has even relisted as "in stock" and they haven't shipped my order. I have filed a complaint with the Texas Attorney General.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Was this review helpful to you? 
I've ordered from Provident twice. It was nearly a month before the first order, which was for products advertised as being in stock, was shipped. They received my payment for the second order on April 1st, and as of today, 3 1/2 weeks later, the order still has not been shipped. Like the first order, the second is for products advertised as being in stock, yet the excuse I get when I call to ask about the delay is that they're waiting for delivery from their suppliers. Customer service tells me that "in stock" is the same as "expecting delivery from suppliers".
I will not be doing any more business with this company.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Reviewed by Wayne April 25, 2013
Top 100 Reviewer  -   View all my reviews (1)

Draw your own conlusion

I've ordered from Provident twice. It was nearly a month before the first order, which was for products advertised as being in stock, was shipped. They received my payment for the second order on April 1st, and as of today, 3 1/2 weeks later, the order still has not been shipped. Like the first order, the second is for products advertised as being in stock, yet the excuse I get when I call to ask about the delay is that they're waiting for delivery from their suppliers. Customer service tells me that "in stock" is the same as "expecting delivery from suppliers".
I will not be doing any more business with this company.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Was this review helpful to you? 
I bought twice from this company and both orders took more than a month to arrive. Both times I was told that the delay was because they were waiting for delivery from their suppliers, yet the products were advertised as being in stock when I ordered them.
Will not buy from them again.
Overall rating 
 
1.3
Shipping Time 
 
1.0
Customer Service 
 
2.0
Buying Experience 
 
1.0
Reviewed by Wiley April 23, 2013
Top 50 Reviewer  -   View all my reviews (1)

False advertising

I bought twice from this company and both orders took more than a month to arrive. Both times I was told that the delay was because they were waiting for delivery from their suppliers, yet the products were advertised as being in stock when I ordered them.
Will not buy from them again.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
Was this review helpful to you? 
Ordered some silver Maple Leafs and gold coins from Provident. They arrive in perfect condition and none of the Maple Leafs have milk spots. Very impressed and will buy again.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by Lily April 12, 2013
Top 500 Reviewer  -   View all my reviews (1)

Everything fine

Ordered some silver Maple Leafs and gold coins from Provident. They arrive in perfect condition and none of the Maple Leafs have milk spots. Very impressed and will buy again.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
Very slow shipping. They did not ship even after 6 business days once the payment cleared. The items are in stock.
Useless customer service. I would not recommend this dealer.
Very disappointed!
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Reviewed by dan April 01, 2013
Top 100 Reviewer  -   View all my reviews (1)

Very slow shipping

Very slow shipping. They did not ship even after 6 business days once the payment cleared. The items are in stock.
Useless customer service. I would not recommend this dealer.
Very disappointed!

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Was this review helpful to you? 
I really like the selection of silver rounds I can buy for less than a dollar over spot at Provident. A couple weeks ago they were doing a special for $.69 for OPM silver rounds, even if I only bought 1. Usually I have to buy at least a roll to get a couple cents off with other dealers. My stack is steadily growing... Keep on stacking.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by F. Naz March 27, 2013
Top 500 Reviewer  -   View all my reviews (1)

Great Silver Round Selection

I really like the selection of silver rounds I can buy for less than a dollar over spot at Provident. A couple weeks ago they were doing a special for $.69 for OPM silver rounds, even if I only bought 1. Usually I have to buy at least a roll to get a couple cents off with other dealers. My stack is steadily growing... Keep on stacking.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
I love Provident Metals! They have great customer service, and they always exceed my expectations. They have the selection of Crapmex with a G-ville price. Im a lifer!
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by A. Song March 26, 2013
Top 500 Reviewer  -   View all my reviews (1)

I love Provident Metals!

I love Provident Metals! They have great customer service, and they always exceed my expectations. They have the selection of Crapmex with a G-ville price. Im a lifer!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
I put in a big order for 7 different types of rounds. All that said in stock but clearly were not. One was the bull/bear silver round, In stock but if you read down a little bit it says may take up to 15 days to ship. Other sites do this all the time when they play the spread on spot price. provident does the same they do not hold some round and then also say they are in stock. Anyone that does this is only gambling with your money. If you can't get your gold or silver in 14 days people are just feeding of your money. I'll be lucky if I see my silver in 1 and 1/2 months, and if they lose at playing the spread maybe after two I might see a refund there is no down side for them. you just can't cancel no matter what is the time frame
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Reviewed by Andy March 25, 2013

plays the silver spot spread

I put in a big order for 7 different types of rounds. All that said in stock but clearly were not. One was the bull/bear silver round, In stock but if you read down a little bit it says may take up to 15 days to ship. Other sites do this all the time when they play the spread on spot price. provident does the same they do not hold some round and then also say they are in stock. Anyone that does this is only gambling with your money. If you can't get your gold or silver in 14 days people are just feeding of your money. I'll be lucky if I see my silver in 1 and 1/2 months, and if they lose at playing the spread maybe after two I might see a refund there is no down side for them. you just can't cancel no matter what is the time frame

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Was this review helpful to you? 
 
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