JM Bullion

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3.3 (210)
72574  
 
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JMBullion.com
10 oz NTR Silver Bar
2014 1 oz American Gold Eagle
2014 1 oz Chinese Silver Panda
1 oz NTR Buffalo Silver Round
2013 25th Anniversary Canadian Silver Maple Leaf
1 oz PAMP Suisse Gold Bar
1 oz Johnson Matthey Silver Bar
2014 American Silver Eagle
American Silver Eagles Inventory

Location

State
Texas
City
Dallas
Address
11700 Preston Road Ste 660153
ZIP
75230

Contact Information

Phone
1-800-276-6508
Web Page

Highly competitive pricing and exceptional customer service are hallmarks of JM Bullion's business model.

Based in Dallas, TX, JM Bullion is an online gold and silver dealer dealing only in the physical market. No metals on account or paper investments are offered. Customer service is JM Bullion's priority and offer support via telephone, chat and email. All transactions are handled with the highest standards of online security. Credit cards accepted.

User reviews View all user reviews

Average user rating from: 210 user(s)

Overall rating 
 
3.3
Shipping Time 
 
3.1  (210)
Customer Service 
 
3.4  (210)
Buying Experience 
 
3.4  (210)
Ratings (the higher the better)
  • Shipping Time
  • Customer Service
  • Buying Experience
Customer's Experience
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Comments
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I ordered a 500 oz monster box on a Saturday. Wired the money the following Monday morning and received the order two days later on Wednesday. The coins were in a sealed Westpoint US Mint box. I received Email updates letting me know where the shipment was at any given time and when to expect delivery.
I couldn't have received better communication or customer service. I was a little apprehensive about the wire transfer but was assured, by phone and a follow up Email that all went well.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by Joel July 26, 2014

First order

I ordered a 500 oz monster box on a Saturday. Wired the money the following Monday morning and received the order two days later on Wednesday. The coins were in a sealed Westpoint US Mint box. I received Email updates letting me know where the shipment was at any given time and when to expect delivery.
I couldn't have received better communication or customer service. I was a little apprehensive about the wire transfer but was assured, by phone and a follow up Email that all went well.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
Received poor customer service...was told that my merchandise was not in stock but clearly stated on their website that it was...Not received my order yet and could not be told when it would be available.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Reviewed by Kevin Rock July 25, 2014

Poor service

Received poor customer service...was told that my merchandise was not in stock but clearly stated on their website that it was...Not received my order yet and could not be told when it would be available.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Owner's reply

Dear Kevin: I did speak with you regarding your order after our trainee gave you incorrect information, I also understand our live chat associate assisted you. I apologize that your first interaction with us was less than satisfactory. Please do contact me direct, so I may see how we can satisfy your concerns. This email address is being protected from spambots. You need JavaScript enabled to view it. or call 800 276 6508 and ask for me.

Thank you for your business,
Kathy Turner
Customer Service Manager
JMB

Was this review helpful to you? 
I'm new to Silver as an investment and Just started this year. I'm the kind of guy the will do my research before putting money on the line. So once I made my mind up to start stacking I had to find a good source. I looked at many on line sites and read many reviews also searched youtube. I picked JM Bullion and have been very, very happy I did. The web site is very user friendly, no minimum orders, free shipping over $100.00. I have found customer service to be quick to respond. I find the prices to be good. The specials are a great deal. The payment options are nice as well. Credit card payment the orders ship super fast but the premium is higher. I love the pay by check option with the best price. Shipping is a little slower but the order status is easily tracked. Not a issue as we all know we are not flipping this stuff we are it for the long hall.

I plan to use JM Bullion as my main source for gold and silver.
Overall rating 
 
4.3
Shipping Time 
 
3.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by Stephen McIntosh July 24, 2014

Happy to be a customer

I'm new to Silver as an investment and Just started this year. I'm the kind of guy the will do my research before putting money on the line. So once I made my mind up to start stacking I had to find a good source. I looked at many on line sites and read many reviews also searched youtube. I picked JM Bullion and have been very, very happy I did. The web site is very user friendly, no minimum orders, free shipping over $100.00. I have found customer service to be quick to respond. I find the prices to be good. The specials are a great deal. The payment options are nice as well. Credit card payment the orders ship super fast but the premium is higher. I love the pay by check option with the best price. Shipping is a little slower but the order status is easily tracked. Not a issue as we all know we are not flipping this stuff we are it for the long hall.

I plan to use JM Bullion as my main source for gold and silver.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
These 1oz rounds are from the WW !! Engilish ship Wreck in 3 Mile depth. Remelted silver from large silver bars. nice remembrance. Ordered and received within 5 days.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by Lin Flake July 22, 2014

S S Gairsoppa Silver Rounds

These 1oz rounds are from the WW !! Engilish ship Wreck in 3 Mile depth. Remelted silver from large silver bars. nice remembrance. Ordered and received within 5 days.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
The product itself is great. Shipping was not. I ordered my items on July 3rd and tracking information states it wasn't received by the USPS until July 8th. This was supposed to be shipped Priority Mail, yet not packaged four days later? I understand the issue with the July 4 holiday, however, I did not receive word that the package arrived until 14 days later. The USPS was supposed to collect a signature, but they did not. This is dangerous! I recommend customers upgrade shipping to FED EX and use next day and insure their products. I would not use the USPS again. They are the worst!!! JM Bullion should alert customers that their items won't ship until 4 days following a holiday weekend.
Overall rating 
 
3.7
Shipping Time 
 
1.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by Barbara Durant July 20, 2014

Ship it - Risk it

The product itself is great. Shipping was not. I ordered my items on July 3rd and tracking information states it wasn't received by the USPS until July 8th. This was supposed to be shipped Priority Mail, yet not packaged four days later? I understand the issue with the July 4 holiday, however, I did not receive word that the package arrived until 14 days later. The USPS was supposed to collect a signature, but they did not. This is dangerous! I recommend customers upgrade shipping to FED EX and use next day and insure their products. I would not use the USPS again. They are the worst!!! JM Bullion should alert customers that their items won't ship until 4 days following a holiday weekend.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Owner's reply

Dear Barbara: I am sorry that you had a bad experience with the shipping of your order. Could you contact me direct so we may discuss what occurred? We cover 100% of all the insurance in shipping.

Kathy Turner
This email address is being protected from spambots. You need JavaScript enabled to view it.
Customer Service Manager

Was this review helpful to you? 
Excellent service and beautiful product, received order within 5 business days and it was just what I ordered.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by Rodney L Ellis July 17, 2014

Rodney

Excellent service and beautiful product, received order within 5 business days and it was just what I ordered.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
I ordered a tube of philharmonics and a single libertad from JM Bullion. The company was very attentive. Specifically, Rep Alexander who i dealt with this time, who helped with a small special request i had.

Order was placed, and cleared for shipping immediately. I am very curious how fast it will get here, as I used a credit card.

I recommend this company for middle class investors, as their deal on shipping/low prices are a golden combination.

In past i have found them honest and responsible.

David

PS. order arrived in about 4 days from the time i ordered. well packaged.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by David July 15, 2014
Last updated: July 20, 2014
Top 50 Reviewer  -   View all my reviews (1)

20 Philharmonics and a libertad

I ordered a tube of philharmonics and a single libertad from JM Bullion. The company was very attentive. Specifically, Rep Alexander who i dealt with this time, who helped with a small special request i had.

Order was placed, and cleared for shipping immediately. I am very curious how fast it will get here, as I used a credit card.

I recommend this company for middle class investors, as their deal on shipping/low prices are a golden combination.

In past i have found them honest and responsible.

David

PS. order arrived in about 4 days from the time i ordered. well packaged.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
Ok, so here is the deal. Most every single thing that JM sells is cheaper than any other website you will find. And thats just the price of items. Couple that with free shipping, this website offers a bargain. This company is legit and you will get what you ordered, however...
Don't be shocked when your order doesn't ship, unexpected errors, delays, snarky customer service, unable to change, cancel, locate or track your order. I've ordered from them before and I've learned that the best thing to do is be 100% sure that what you are ordering is what you want! Once you do, put the check in the mail that day then be patient.
Bottom line is this, you can pay extra for a smoother process, better shipping, nicer customer service agents and get your stuff fast or you can have more silver and gold; your choice.
Overall rating 
 
2.7
Shipping Time 
 
2.0
Customer Service 
 
3.0
Buying Experience 
 
3.0
Reviewed by Jamie July 02, 2014

The good and the bad.

Ok, so here is the deal. Most every single thing that JM sells is cheaper than any other website you will find. And thats just the price of items. Couple that with free shipping, this website offers a bargain. This company is legit and you will get what you ordered, however...
Don't be shocked when your order doesn't ship, unexpected errors, delays, snarky customer service, unable to change, cancel, locate or track your order. I've ordered from them before and I've learned that the best thing to do is be 100% sure that what you are ordering is what you want! Once you do, put the check in the mail that day then be patient.
Bottom line is this, you can pay extra for a smoother process, better shipping, nicer customer service agents and get your stuff fast or you can have more silver and gold; your choice.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
I placed my order on Friday morning and it was in my mailbox on Monday morning. I live in the Phoenix, area, and this was really really fast. I ordered Buffalo rounds and they are great.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by Nick V July 01, 2014

Super fast shipping!

I placed my order on Friday morning and it was in my mailbox on Monday morning. I live in the Phoenix, area, and this was really really fast. I ordered Buffalo rounds and they are great.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
JM Bullion is in no hurry to get the metal to your house, but it does get there reliably, and it's good product. I've placed a couple of orders with them, paying with a Western Union money order each time. Unfortunately, they treat it just like a check and claim they need five days for it to "clear." That's a bummer. But as I hold my stuff for years, waiting five extra days is no big deal.

What I do like is the free shipping. No monkey business, price tiers, or being forced to buy select high markeup stuff to get "free" shipping. If you wait until they have a "sale," they are often the most competitive price - and with free shipping, it seals the deal. At regular price they appear merely to build the shipping cost into the product price, though their price on Silver Philharmonics always seems competitive for some reason. Much less expensive than Apmex and just as reliable - though slow. One thing to watch for - make sure the price you are counting on is for the quantity you ordered. On the product overview page they quote a price but don't say "as low as" or anything like that. It's only when you click on the product itself that you see the price for 1-19, 20-99, etc.

Pros: Reliable, no shipping gimmicks, good "sales" prices.
Cons: Slow shipping, not very discrete packaging (the mailman would have to be stupid not to know there is metal in the package).

Bottom line: What are you paying over spot? If they have the best price (including the free shipping) on the product, then there's no reason not to use JM Bullion. You'll get your stuff, and if you can't wait two weeks, then you probably should be trading ETFs instead.
Overall rating 
 
4.0
Shipping Time 
 
2.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by M Winder June 24, 2014

Good dealer. Reliable and no monkey business with shipping

JM Bullion is in no hurry to get the metal to your house, but it does get there reliably, and it's good product. I've placed a couple of orders with them, paying with a Western Union money order each time. Unfortunately, they treat it just like a check and claim they need five days for it to "clear." That's a bummer. But as I hold my stuff for years, waiting five extra days is no big deal.

What I do like is the free shipping. No monkey business, price tiers, or being forced to buy select high markeup stuff to get "free" shipping. If you wait until they have a "sale," they are often the most competitive price - and with free shipping, it seals the deal. At regular price they appear merely to build the shipping cost into the product price, though their price on Silver Philharmonics always seems competitive for some reason. Much less expensive than Apmex and just as reliable - though slow. One thing to watch for - make sure the price you are counting on is for the quantity you ordered. On the product overview page they quote a price but don't say "as low as" or anything like that. It's only when you click on the product itself that you see the price for 1-19, 20-99, etc.

Pros: Reliable, no shipping gimmicks, good "sales" prices.
Cons: Slow shipping, not very discrete packaging (the mailman would have to be stupid not to know there is metal in the package).

Bottom line: What are you paying over spot? If they have the best price (including the free shipping) on the product, then there's no reason not to use JM Bullion. You'll get your stuff, and if you can't wait two weeks, then you probably should be trading ETFs instead.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
I place an order from JM on 5/31/14 and just received that order today 6/19/14. I can't believe that it took that long for them to process and ship my order; I live in Colorado. I will not order from them again. I also placed 2 orders from APMEX days after the one placed with JM an received both orders before JM's arrived. It's very simple; take order, verify payment, ship order.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Reviewed by David Jackson June 20, 2014

Never again

I place an order from JM on 5/31/14 and just received that order today 6/19/14. I can't believe that it took that long for them to process and ship my order; I live in Colorado. I will not order from them again. I also placed 2 orders from APMEX days after the one placed with JM an received both orders before JM's arrived. It's very simple; take order, verify payment, ship order.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
Owner's reply

Dear David: I am sorry for any delays on your order. Can you email me direct and I can look into your specific situation? If you could include your order number that would be perfect.

This email address is being protected from spambots. You need JavaScript enabled to view it.

Thanks so much,
Kathy

Was this review helpful to you? 
I placed my order on 6/7/14 and put the check in the mail 6/7/14. At the latest according to the post office they should have received the check no later than 6/12/14. It is now 6/19/14. I will not be forced into paying any late fees what so ever. I have a feeling they are holding the check because my item is not in stock like they say it is. I will contact the billing department tomorrow to see what they can do for me.

I have purchased from Jmbullion 4 times before and the orders went great. This time it is not going so good. I will write back tomorrow after I hear from the billing department.
Overall rating 
 
2.0
Shipping Time 
 
1.0
Customer Service 
 
2.0
Buying Experience 
 
3.0
Reviewed by Jared June 19, 2014

Have not received check after 12 days

I placed my order on 6/7/14 and put the check in the mail 6/7/14. At the latest according to the post office they should have received the check no later than 6/12/14. It is now 6/19/14. I will not be forced into paying any late fees what so ever. I have a feeling they are holding the check because my item is not in stock like they say it is. I will contact the billing department tomorrow to see what they can do for me.

I have purchased from Jmbullion 4 times before and the orders went great. This time it is not going so good. I will write back tomorrow after I hear from the billing department.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Owner's reply

Dear Jared: I am just checking in with you to see if you need any further assistance. Was there anything I could help you with regarding your order? Please do contact me direct at This email address is being protected from spambots. You need JavaScript enabled to view it.

Thank you,
Kathy

Was this review helpful to you? 
I know JMBullion recently relocated to Dallas, TX. I live in Los Angeles.

I executed a Test Order of some Silver Eagles and Silver Maples with JMBullion on Wed., June 11th with 100% credit card and had the product delivered the following Monday just as promised.

NOTE: they do not email you your tracking info... they direct you to sign into your account to get your tracking information.

All in, their website - their prices - their speed of delivery... all great.

I'll be going back for some mint cases as soon as the next price dip hits!

JMBullion.com is solid.

Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by jha June 18, 2014
Top 10 Reviewer  -   View all my reviews (3)

Excellent Bullion Dealer

I know JMBullion recently relocated to Dallas, TX. I live in Los Angeles.

I executed a Test Order of some Silver Eagles and Silver Maples with JMBullion on Wed., June 11th with 100% credit card and had the product delivered the following Monday just as promised.

NOTE: they do not email you your tracking info... they direct you to sign into your account to get your tracking information.

All in, their website - their prices - their speed of delivery... all great.

I'll be going back for some mint cases as soon as the next price dip hits!

JMBullion.com is solid.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
I have ordered twice from this company and everything went very smoothly on both orders. They seem to be a very professional company and I plan to do business with them again.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by R. Allred June 17, 2014

satisfied customer

I have ordered twice from this company and everything went very smoothly on both orders. They seem to be a very professional company and I plan to do business with them again.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 

I am taking time to write this review to let people know of my experience,(something I have never done). I ordered 1000.00 dollars face value of 90% junk silver from JM bullion.I was under the impression that it would come from Pennsylvania as their web site say's they are out of.Since I live on east coast thought turn around would be quicker than other sites on west coast.Problem is they ship out of California.Three weeks later after I sent check they shipped out my coins,took another week to see my coins.Upon opening box which was coming apart at corners, to my surprise they shipped 40% silver instead of the 90% I purchase,( about $10,000.00 difference in price). Called they immediately,they said they would have to check into it and was told it could take a week for them to review tapes of packing dept.WOW!! They told me this happens "quite frequently". At this point I'm thinking I'm dealing with a very poorly run company.Maybe even fraudulent,I called them daily, no answer to problem,finely they find out that I was right. A few more days go by, get sent a 2 day ups label by email to send back 40% silver.tell them I don't feel comfortable shipping back and ask them to refund difference in price between 40% and 90% they said can't do that. they also couldn't refund my money. O.k. not at all happy and I let them know and told them It won't look good for them on the review, they couldn't care less.they wouldn't be able to get away with this if I had paid by credit card, never again!
I drive 40 miles round trip to ship from a approved ship site.Another week goes by calling them,at this point I think they will ship my coins out over night.No they can't do that.have to wait to come cross country again. wait another week!!!
Would I use them again,NO WAY!!!!!! totally unprofessional, after all this I ask to talk to the one in charge, they said impossible. Offered me a $20 dollar coupon good toward next purchase.Like I'm going thru this again,NO WAY!!!!
Do yourself a favor and go to a more reputable dealer.Their just not worth it!
P.S. couldn't make out dates on many of the coins.very poor quality even for junk silver.
D.R.- Maine
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Reviewed by D Rioux June 13, 2014

owner


I am taking time to write this review to let people know of my experience,(something I have never done). I ordered 1000.00 dollars face value of 90% junk silver from JM bullion.I was under the impression that it would come from Pennsylvania as their web site say's they are out of.Since I live on east coast thought turn around would be quicker than other sites on west coast.Problem is they ship out of California.Three weeks later after I sent check they shipped out my coins,took another week to see my coins.Upon opening box which was coming apart at corners, to my surprise they shipped 40% silver instead of the 90% I purchase,( about $10,000.00 difference in price). Called they immediately,they said they would have to check into it and was told it could take a week for them to review tapes of packing dept.WOW!! They told me this happens "quite frequently". At this point I'm thinking I'm dealing with a very poorly run company.Maybe even fraudulent,I called them daily, no answer to problem,finely they find out that I was right. A few more days go by, get sent a 2 day ups label by email to send back 40% silver.tell them I don't feel comfortable shipping back and ask them to refund difference in price between 40% and 90% they said can't do that. they also couldn't refund my money. O.k. not at all happy and I let them know and told them It won't look good for them on the review, they couldn't care less.they wouldn't be able to get away with this if I had paid by credit card, never again!
I drive 40 miles round trip to ship from a approved ship site.Another week goes by calling them,at this point I think they will ship my coins out over night.No they can't do that.have to wait to come cross country again. wait another week!!!
Would I use them again,NO WAY!!!!!! totally unprofessional, after all this I ask to talk to the one in charge, they said impossible. Offered me a $20 dollar coupon good toward next purchase.Like I'm going thru this again,NO WAY!!!!
Do yourself a favor and go to a more reputable dealer.Their just not worth it!
P.S. couldn't make out dates on many of the coins.very poor quality even for junk silver.
D.R.- Maine

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Was this review helpful to you? 
Fast and free shipping. Order was packed very well and protected in plastic covers so I keep order in mint condition. I will be ordering from them again.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by David June 13, 2014

Great!

Fast and free shipping. Order was packed very well and protected in plastic covers so I keep order in mint condition. I will be ordering from them again.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
I recieved my order promptly after my check cleared. Great prices and free shipping. I had no problem with my dealings with J M Bullion. I would order from them again.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by The Biz June 12, 2014

Great service great prices

I recieved my order promptly after my check cleared. Great prices and free shipping. I had no problem with my dealings with J M Bullion. I would order from them again.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
We have ordered several times from this company and have had no problems at all. My husband was a little skeptical, but once received the first order, he was sold. The coins are very nice and bright. Customer service is wonderful, as have left other THANK YOU emails and they respond back. We will definitely be doing more business with JM Bullion. Thank you very much.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by Kelly York June 11, 2014

AWESOME! Wonderful, LUV this company.

We have ordered several times from this company and have had no problems at all. My husband was a little skeptical, but once received the first order, he was sold. The coins are very nice and bright. Customer service is wonderful, as have left other THANK YOU emails and they respond back. We will definitely be doing more business with JM Bullion. Thank you very much.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
Five days, good price for me i thought and pretty bars on the couch.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by j snyder June 10, 2014

good deal

Five days, good price for me i thought and pretty bars on the couch.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
After reading all the reviews, I was pretty leary to be shelling out thousands of dollars to this company. However, with the shipping being free, it swayed me. It took a few weeks since I paid by check, but that's clearly stated in the payment information on their site and that's also the policy of any company. They shipped it out no problem after my check cleared. I would for sure buy from them again.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by JB June 04, 2014

No problems at all! I was skeptical from the reviews, but all went fine!

After reading all the reviews, I was pretty leary to be shelling out thousands of dollars to this company. However, with the shipping being free, it swayed me. It took a few weeks since I paid by check, but that's clearly stated in the payment information on their site and that's also the policy of any company. They shipped it out no problem after my check cleared. I would for sure buy from them again.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
Customer service is definetly not important at JM Bullion. They don't return emails, nor do they return phone messages. I have made several purchases and while most have been without incident, two have been terrible. My first two orders, I used a Discover card as my "on file" card, since I pay with a check to get the better pricing. With my third order, I wasn't able to place it because the website said my card was no longer valid. I called JM, they said they don't accept Discover, and they never did, after arguing for a few minutes I finally gave up and wanted to put a Visa card as my new "on file" card, I could only do this online, they couldn't even take my info over the phone. With my last order, I inadvertenly miswrote the dollar amounts, the writing didn't jive with the numbers. instead of emailing me right away, they wait 10 days and then cancel my order before informing me of the mistake. This cost me an additional $35 admin fee and $150 in the price difference of buying and selling the bars, which they do automatically, (read the fine print). I may give them another chance, since they are reasonable priced, but they need serious work on customer service.
Overall rating 
 
2.0
Shipping Time 
 
3.0
Customer Service 
 
1.0
Buying Experience 
 
2.0
Reviewed by Jesse Drumm June 03, 2014

Terrible customer service

Customer service is definetly not important at JM Bullion. They don't return emails, nor do they return phone messages. I have made several purchases and while most have been without incident, two have been terrible. My first two orders, I used a Discover card as my "on file" card, since I pay with a check to get the better pricing. With my third order, I wasn't able to place it because the website said my card was no longer valid. I called JM, they said they don't accept Discover, and they never did, after arguing for a few minutes I finally gave up and wanted to put a Visa card as my new "on file" card, I could only do this online, they couldn't even take my info over the phone. With my last order, I inadvertenly miswrote the dollar amounts, the writing didn't jive with the numbers. instead of emailing me right away, they wait 10 days and then cancel my order before informing me of the mistake. This cost me an additional $35 admin fee and $150 in the price difference of buying and selling the bars, which they do automatically, (read the fine print). I may give them another chance, since they are reasonable priced, but they need serious work on customer service.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Owner's reply

Hello, Jesse.

The email sent from your email address on file was responded to in a very timely manner. I see that you have spoken to our agents, and I would like to apologize for any error in communication during those conversations. As you said this was an inadvertent mistake, and in a case like this we are very lenient. You have an order history with our company, and we value your business as a trustworthy customer. If you pay for your original order by check as indicated in the notes, we will waive all fees. Sorry for any confusion caused by the automated system. If you have any further questions or issues, please contact me directly at This email address is being protected from spambots. You need JavaScript enabled to view it. .

Was this review helpful to you? 
First let me say that of all the 7-8 calls I made to JM Bullion, not ONE rep called me back after I asked over and over where my order was. They took almost 2 months to ship out a 10 oz JM Bullion bar (reissue) for $232.44. If you ever call these guys and they say they'll call back, they're lying. HORRIBLE follow up promises. They never called me back to update me on anything and each time i called it was about the bar and why no one called me as promised! These people are so careless about customer service.
So about my 10oz bar, they said it was lost by USPS. I call USPS and they say they never received the bar but that JM Bullion only paid for shipping on it but never sent the item out. So JM Bullion was lying from the get go and multiple times at that after calling them through the weeks and they say the same thing "looks like USPS might have lost your bar but our insurance pays for it, but were going to launch a investigation into where it is and it'll take up to 2 weeks".. TWO MORE WEEKS!!!?? Ive been waiting triple that time already!
All of this waiting and then finally JM BUllion send out the bar connected to the original shipping label showing indeed they never sent out the bar in the first place so it was never lost!

I recommend buying from https://www.scottsdalesilver.com
These people are way faster, nicer, CHEAPER, more professional and i got my 10 silver eagles in less than 2 weeks!

AVOID JM BULLION.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Reviewed by missionman June 03, 2014

WORST SERVICE! waited almost 2 months for my silver 10oz bar!

First let me say that of all the 7-8 calls I made to JM Bullion, not ONE rep called me back after I asked over and over where my order was. They took almost 2 months to ship out a 10 oz JM Bullion bar (reissue) for $232.44. If you ever call these guys and they say they'll call back, they're lying. HORRIBLE follow up promises. They never called me back to update me on anything and each time i called it was about the bar and why no one called me as promised! These people are so careless about customer service.
So about my 10oz bar, they said it was lost by USPS. I call USPS and they say they never received the bar but that JM Bullion only paid for shipping on it but never sent the item out. So JM Bullion was lying from the get go and multiple times at that after calling them through the weeks and they say the same thing "looks like USPS might have lost your bar but our insurance pays for it, but were going to launch a investigation into where it is and it'll take up to 2 weeks".. TWO MORE WEEKS!!!?? Ive been waiting triple that time already!
All of this waiting and then finally JM BUllion send out the bar connected to the original shipping label showing indeed they never sent out the bar in the first place so it was never lost!

I recommend buying from https://www.scottsdalesilver.com
These people are way faster, nicer, CHEAPER, more professional and i got my 10 silver eagles in less than 2 weeks!

AVOID JM BULLION.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
Owner's reply

Hello, Jacob.

We are terribly sorry for the this inconvenience and the delays associated with your order. Please understand that this order was lost in shipment. Yes, it was covered by our insurance and your product has been reshipped; but in order to ensure a successful insurance claim we must do our due diligence to locate each package. I apologize again for this delay, but we must wait to hear the results of the carrier's investigation before reshipping any order without exception. If there is anything else I may help you with, please contact me directly at This email address is being protected from spambots. You need JavaScript enabled to view it. .

Was this review helpful to you? 
I am extremely happy with JM Bullion's service. Shipping processing takes a little long (I always send personal check). I understand, as this is a part of their business policy. Personal Check can be bounced and company may loose revenue.

I ordered several times and every time I was happy. I sent few minor feedback to the company(like improved casings, etc) They are very communicative and accept the feedback. I think this company has two great features.
1. Reasonable pricing
2. No shipping cost.
From now i will keep buying from them for sure. @JM Bullion, please keep this standard up. Love to do business with you.
Overall rating 
 
4.7
Shipping Time 
 
4.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by Md Azam June 02, 2014

Excellent Company

I am extremely happy with JM Bullion's service. Shipping processing takes a little long (I always send personal check). I understand, as this is a part of their business policy. Personal Check can be bounced and company may loose revenue.

I ordered several times and every time I was happy. I sent few minor feedback to the company(like improved casings, etc) They are very communicative and accept the feedback. I think this company has two great features.
1. Reasonable pricing
2. No shipping cost.
From now i will keep buying from them for sure. @JM Bullion, please keep this standard up. Love to do business with you.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
I would like to thank everyone at JM Bullion for the great turn around time on delivering my precious metals. 3 days from the time I placed my order to the time it was at my doorstep. I couldn't be any happier with your service. You know have a new customer for life I for surely will not be buying second hand bullion that's all scratched up at the local shop when I can get the same product from JM bullion at a cheaper price over spot and ITS NEW !!!!!!! Once again THANK YOU for a great product and turn around. Sincerely ( Very happy customer ) Kody Young.

P.s. You also have the best prices and cannot be beat because I did a lot of shopping around before I found your site . Once again thank you and I already placed a second order. :)
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by Kody May 28, 2014

Very happy customer

I would like to thank everyone at JM Bullion for the great turn around time on delivering my precious metals. 3 days from the time I placed my order to the time it was at my doorstep. I couldn't be any happier with your service. You know have a new customer for life I for surely will not be buying second hand bullion that's all scratched up at the local shop when I can get the same product from JM bullion at a cheaper price over spot and ITS NEW !!!!!!! Once again THANK YOU for a great product and turn around. Sincerely ( Very happy customer ) Kody Young.

P.s. You also have the best prices and cannot be beat because I did a lot of shopping around before I found your site . Once again thank you and I already placed a second order. :)

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
Item was stated as in stock and while I have been charged it has yet to be shipped!
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Reviewed by Matt Arnett May 24, 2014

Very poor support

Item was stated as in stock and while I have been charged it has yet to be shipped!

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Owner's reply

Hello, Matt.

I apologize for any confusion, but the item you ordered was ordered as a "presale" item. The expected estimate for shipping of this item has been and is at the time of this response, May 30th, 2014. This product was surely listed as a "presale" item because it is a brand new offering on our website. If you would like to discuss this further, please feel free to contact me directly at This email address is being protected from spambots. You need JavaScript enabled to view it. .

Was this review helpful to you? 
First purchase of large amount of silver. Very pleased with the ease of doing this online. Got exactly what I ordered. Great packing fast shipping high quality product. "I'll be back"
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by Gregg May 23, 2014

purchased with confidence

First purchase of large amount of silver. Very pleased with the ease of doing this online. Got exactly what I ordered. Great packing fast shipping high quality product. "I'll be back"

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
I want you to know that I was extremely happy with my last order from JM Bullion. The order was processed so quickly, communication was superior, and the best shipping. I never had company take such care in shipping my coins. I really, really appreciate how you packed it.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by Alan Roland May 22, 2014

Great Service!

I want you to know that I was extremely happy with my last order from JM Bullion. The order was processed so quickly, communication was superior, and the best shipping. I never had company take such care in shipping my coins. I really, really appreciate how you packed it.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
Awsome pricing and customer service, however the shipping takes a long time, although it is a big difference between ups and USPS . USPS is the Pitts! Ups is much better with time and tracking.
Overall rating 
 
3.7
Shipping Time 
 
2.0
Customer Service 
 
5.0
Buying Experience 
 
4.0
Reviewed by Patrick May 20, 2014

A trusted dealer

Awsome pricing and customer service, however the shipping takes a long time, although it is a big difference between ups and USPS . USPS is the Pitts! Ups is much better with time and tracking.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
This is my third order with JM orders have been processed very quickly, first two orders arrived one day ahead of projected date. So far it's been a five star company to do business with, love the free shipping.
Overall rating 
 
4.7
Shipping Time 
 
4.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by Mike May 20, 2014

Excellant company

This is my third order with JM orders have been processed very quickly, first two orders arrived one day ahead of projected date. So far it's been a five star company to do business with, love the free shipping.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
I've been very happy ordering from JM bullion before and I've been using them for some time. I've bought over 20,000 dollar worth of silver in the past from them. So I thought I would try "junk silver" for once. Their ad on the internet clearly shows, dimes, quarters, and half dollars, implying this is what you will receive. I called a salesperson and he said I would get a mixed bad of junk coins varying in different pieces, dimes, quarters, and so on. Well, after my checked clear the junk silver arrived and it was ALL DIMES. Plus they was 20 cents short although, it's possible I miss counted, so I can live with that. I wrote an e-mail the next day. I didn't get any response at all. Then I called a salesman today and asked what I would get IF I ordered junk silver. He said dimes, quarters and half dollars. When I started to tell him what I received, he said it was their choice. To me, this is bait and switch. Why show anything but dimes if you're only going to send dimes. I have a recent ordered that's paid for on 9th of this month. Here it is the 20th and their site don't even showed my check cleared, yet I know it has. The customer service simple doesn't seem to care at all. I know they are moving their business, but it doesn't change the web site. After all my last order was for 5,000 dollars worth of silver and it hasn't been shipped yet. That's not chunk change to me. The junk silver was 3,0000 dollars worth. There is a lot of completion in the bullion business and JM bullion needs to be more up front before putting things on the internet that simply isn't true or something they have no desire to fill. I will say again, I know they are in the process of moving. HOWEVER, I've ran several successful businesses in my life and I know you have to address ALL problems and do it in a timely manner. I will say this, All other orders from JM bullion was VERY well packed and shipped in a timely manner. My Grandmother taught me if you say something bad, search and always say something good about the person or in this case the company. Hope this helps others.
Overall rating 
 
2.7
Shipping Time 
 
4.0
Customer Service 
 
2.0
Buying Experience 
 
2.0
Reviewed by William May 20, 2014

Junk Silver

I've been very happy ordering from JM bullion before and I've been using them for some time. I've bought over 20,000 dollar worth of silver in the past from them. So I thought I would try "junk silver" for once. Their ad on the internet clearly shows, dimes, quarters, and half dollars, implying this is what you will receive. I called a salesperson and he said I would get a mixed bad of junk coins varying in different pieces, dimes, quarters, and so on. Well, after my checked clear the junk silver arrived and it was ALL DIMES. Plus they was 20 cents short although, it's possible I miss counted, so I can live with that. I wrote an e-mail the next day. I didn't get any response at all. Then I called a salesman today and asked what I would get IF I ordered junk silver. He said dimes, quarters and half dollars. When I started to tell him what I received, he said it was their choice. To me, this is bait and switch. Why show anything but dimes if you're only going to send dimes. I have a recent ordered that's paid for on 9th of this month. Here it is the 20th and their site don't even showed my check cleared, yet I know it has. The customer service simple doesn't seem to care at all. I know they are moving their business, but it doesn't change the web site. After all my last order was for 5,000 dollars worth of silver and it hasn't been shipped yet. That's not chunk change to me. The junk silver was 3,0000 dollars worth. There is a lot of completion in the bullion business and JM bullion needs to be more up front before putting things on the internet that simply isn't true or something they have no desire to fill. I will say again, I know they are in the process of moving. HOWEVER, I've ran several successful businesses in my life and I know you have to address ALL problems and do it in a timely manner. I will say this, All other orders from JM bullion was VERY well packed and shipped in a timely manner. My Grandmother taught me if you say something bad, search and always say something good about the person or in this case the company. Hope this helps others.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
You have to pay attention to the guidelines, because if you pay by check (for the better price), you need to be prepared for a waiting period of a month to receive your order. They use the same bank I do, but it still was 3 weeks after I mailed the check before my order was checked in by UPS in California, and another week before it showed up. I have no complaints other than the same one everyone else has...VERY slow order processing and shipping.
Overall rating 
 
2.3
Shipping Time 
 
1.0
Customer Service 
 
3.0
Buying Experience 
 
3.0
Reviewed by Steve May 20, 2014

Pay attention to the terms

You have to pay attention to the guidelines, because if you pay by check (for the better price), you need to be prepared for a waiting period of a month to receive your order. They use the same bank I do, but it still was 3 weeks after I mailed the check before my order was checked in by UPS in California, and another week before it showed up. I have no complaints other than the same one everyone else has...VERY slow order processing and shipping.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
Sent out a money order April 14th. Got an email confirmation on the 18th they received my payment. Waited 3 weeks no word so I contacted customer service. They said it would ship in 5 days. Waited a week no news so I contacted customer service again. They apologized and said one of my items was out of stock but more had arrived. Next day I received an email confirmation on May 9th with ups tracking. Items arrived as promised by tracking on Friday May 16th. Signature required. I ordered a large silver sunshine bar. Great condition. Only odd thing is it was in a box and not plastic protected like all other metals I have purchased. The gold looked flawless and in protective casings. Awesome products!
Overall rating 
 
3.3
Shipping Time 
 
2.0
Customer Service 
 
4.0
Buying Experience 
 
4.0
Reviewed by Jen May 17, 2014

Slow service great products!

Sent out a money order April 14th. Got an email confirmation on the 18th they received my payment. Waited 3 weeks no word so I contacted customer service. They said it would ship in 5 days. Waited a week no news so I contacted customer service again. They apologized and said one of my items was out of stock but more had arrived. Next day I received an email confirmation on May 9th with ups tracking. Items arrived as promised by tracking on Friday May 16th. Signature required. I ordered a large silver sunshine bar. Great condition. Only odd thing is it was in a box and not plastic protected like all other metals I have purchased. The gold looked flawless and in protective casings. Awesome products!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
Very satisfied Easy and simple to order. Received in 5 business days. The lowest prices that I researched. Thank You
Overall rating 
 
4.7
Shipping Time 
 
4.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by Jeff Raymond May 17, 2014

Great Company = JM Bullion

Very satisfied Easy and simple to order. Received in 5 business days. The lowest prices that I researched. Thank You

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
I have two completed orders with JM and one pending. All 3 orders have been great. They are a little slower on delivery than others, but not any longer then they say it will take. I love this company and will buy from them again.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by Dan May 16, 2014

JM Bullion

I have two completed orders with JM and one pending. All 3 orders have been great. They are a little slower on delivery than others, but not any longer then they say it will take. I love this company and will buy from them again.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
If you pay with credit card or paypal it ships pretty fast. If you pay with a check it will take over 30 days for the check to clear. All in all if you follow JM bullion terms and rules you will get your stuff at a great price!! And really its all about the price.
Overall rating 
 
3.7
Shipping Time 
 
3.0
Customer Service 
 
3.0
Buying Experience 
 
5.0
Reviewed by Tim Robinson May 16, 2014

Good Price!!!

If you pay with credit card or paypal it ships pretty fast. If you pay with a check it will take over 30 days for the check to clear. All in all if you follow JM bullion terms and rules you will get your stuff at a great price!! And really its all about the price.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
Very pleased with my first purchase from JM Bullion. I had called the Royal Canadian Mint to buy some 2014 Silver Maple Leafs, but found they only sell directly to -- or only will give you the names of -- two dealers; all others, including other dealers, apparently buy from those two sources. I called one of those two dealers (DillonGage.com @ 1-800-375-4653) and (long story short) was told by one of their representative that JM Bullion was (1) reputable, (2) had good very good customer service, and (3) was "perhaps our biggest customer." So I placed my order with JM Bullion, sent my check, and received my coins as promised. I will definitely order from them again. I doubt you can beat their combination of low prices and excellent customer service. Their website works very well and is easy to navigate.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by Robin V. May 15, 2014

Silver Maple Leafs

Very pleased with my first purchase from JM Bullion. I had called the Royal Canadian Mint to buy some 2014 Silver Maple Leafs, but found they only sell directly to -- or only will give you the names of -- two dealers; all others, including other dealers, apparently buy from those two sources. I called one of those two dealers (DillonGage.com @ 1-800-375-4653) and (long story short) was told by one of their representative that JM Bullion was (1) reputable, (2) had good very good customer service, and (3) was "perhaps our biggest customer." So I placed my order with JM Bullion, sent my check, and received my coins as promised. I will definitely order from them again. I doubt you can beat their combination of low prices and excellent customer service. Their website works very well and is easy to navigate.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
Takes weeks to get an order...way too slow...Have to keep calling and get different excuses from different people each time..They will say it will ship tomorrow but only create the label for shipping to make it seem like it was shipped...days later it finally shows up on the ups website..Sold me 2 100 oz bars that were suppose to be in stock and they werent...Had to wait until they could get more...I think all these great reviews are from their employees...:>)..I will for sure buy elsewhere.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Reviewed by min ex May 14, 2014

My jm experience

Takes weeks to get an order...way too slow...Have to keep calling and get different excuses from different people each time..They will say it will ship tomorrow but only create the label for shipping to make it seem like it was shipped...days later it finally shows up on the ups website..Sold me 2 100 oz bars that were suppose to be in stock and they werent...Had to wait until they could get more...I think all these great reviews are from their employees...:>)..I will for sure buy elsewhere.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Was this review helpful to you? 
I have purchased from JM Bullion several times over the last year. I have always received precisely what I ordered and items are well packaged (double-boxed).

The pricing is very competitive. I am very happy doing business with them.
Overall rating 
 
4.7
Shipping Time 
 
4.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by Tom May 14, 2014

Trustworthy Retailer

I have purchased from JM Bullion several times over the last year. I have always received precisely what I ordered and items are well packaged (double-boxed).

The pricing is very competitive. I am very happy doing business with them.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 

5 transactions with JM Bullion so far. Very good pricing and communication. Shipping was fast on all but one of the transactions and for the transaction that did get delayed, the communication was good.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by Brad May 14, 2014

Good service


5 transactions with JM Bullion so far. Very good pricing and communication. Shipping was fast on all but one of the transactions and for the transaction that did get delayed, the communication was good.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
Having ordered 17 times, every order has been a smooth transaction. Even the one I screwed up and sent two checks on the same order, (its a long story). They refunded the double payment quickly and support was excellent on both the phone and via email in regards to that order. JM's product offering is outstanding and so far has always been available. Paying by check I have never had to wait for that 10 days for shipment. I live near a competitor mint and they are always out of stock of their bullion and have much higher premiums. Just wish I have more available cash to buy more from JM.
JM Rocks!
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by Michael May 12, 2014

Superb service and Product

Having ordered 17 times, every order has been a smooth transaction. Even the one I screwed up and sent two checks on the same order, (its a long story). They refunded the double payment quickly and support was excellent on both the phone and via email in regards to that order. JM's product offering is outstanding and so far has always been available. Paying by check I have never had to wait for that 10 days for shipment. I live near a competitor mint and they are always out of stock of their bullion and have much higher premiums. Just wish I have more available cash to buy more from JM.
JM Rocks!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
Fellow Stackers,

As a small stacker I am always trying to get the most bang for the buck. That's why I've started buying from JM Bullion. When you add competitive pricing to free shipping, its a no brainer. I look forward to doing business with them for many years to come.

Have a Great Day, Ed
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by Ed Dixon May 10, 2014

Awesome Transactions!

Fellow Stackers,

As a small stacker I am always trying to get the most bang for the buck. That's why I've started buying from JM Bullion. When you add competitive pricing to free shipping, its a no brainer. I look forward to doing business with them for many years to come.

Have a Great Day, Ed

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
I have done business with this company twice now and am now planning my next order. These folks have the best prices and I get my product very quickly. I've only phoned once with some questions and was handled promptly and with courtesy. Both purchases were delivered in excellent condition, wrapped and packed like Grandma was shipping you something of a family heirloom. I purchase Eagles, rounds and bars and have found all products to meet my high expectations. I have purchased silver from other sources but not any more...JM Bullion will get all my precious metal business. Last but not least I really like the free shipping as it keeps the dollar cost averaging very predictable. Keep up the good work.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by Nathan B. May 10, 2014

Excellent products and service

I have done business with this company twice now and am now planning my next order. These folks have the best prices and I get my product very quickly. I've only phoned once with some questions and was handled promptly and with courtesy. Both purchases were delivered in excellent condition, wrapped and packed like Grandma was shipping you something of a family heirloom. I purchase Eagles, rounds and bars and have found all products to meet my high expectations. I have purchased silver from other sources but not any more...JM Bullion will get all my precious metal business. Last but not least I really like the free shipping as it keeps the dollar cost averaging very predictable. Keep up the good work.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
Ordered some silver for my wife for our anniversary and it was shipped and arrived exactly when they said it would. Will do business again with this company. Not sure what the negative comments are about, but I had a great experience. Thanks for putting consumers at the forefront again.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by Kim Miller May 09, 2014

Great Company

Ordered some silver for my wife for our anniversary and it was shipped and arrived exactly when they said it would. Will do business again with this company. Not sure what the negative comments are about, but I had a great experience. Thanks for putting consumers at the forefront again.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
Gentlemen,

I just wanted to let you know that I am very pleased with my first ordering experience with your company. I just became interested in buying precious metals and like most people today went out to the web to research potential sources for purchasing. JM Bullion by far has the best pricing especially when free shipping is provided.
I did see the few reviews by people that were “less than thrilled” by their experience with your company, but decided to take a chance and placed an order.
Everything went exactly as described by the terms stated on your website. I paid with a paper check that was posted against my order in five days. My order status changed to “paid” after another five days and was then updated to “shipped” after the prescribed 5 day check clearing period. My order shipped within two days and arrived two days later.
I am very pleased with my experience and will be using JM Bullion for all of my future purchases. Great job folks! Keep up the good work!
Overall rating 
 
4.7
Shipping Time 
 
4.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by Erica May 09, 2014

Excellent Buying Experience!

Gentlemen,

I just wanted to let you know that I am very pleased with my first ordering experience with your company. I just became interested in buying precious metals and like most people today went out to the web to research potential sources for purchasing. JM Bullion by far has the best pricing especially when free shipping is provided.
I did see the few reviews by people that were “less than thrilled” by their experience with your company, but decided to take a chance and placed an order.
Everything went exactly as described by the terms stated on your website. I paid with a paper check that was posted against my order in five days. My order status changed to “paid” after another five days and was then updated to “shipped” after the prescribed 5 day check clearing period. My order shipped within two days and arrived two days later.
I am very pleased with my experience and will be using JM Bullion for all of my future purchases. Great job folks! Keep up the good work!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
Great experience. I orders a roll of silver eagles. They arrived in a timely fashion, were packaged well. I would definately order from them again, and fully intend to. I would recomend jmbullion to a friend wanting to purchase precious metal with no remorse. Great company to deal with.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by James May 09, 2014

silver eagles

Great experience. I orders a roll of silver eagles. They arrived in a timely fashion, were packaged well. I would definately order from them again, and fully intend to. I would recomend jmbullion to a friend wanting to purchase precious metal with no remorse. Great company to deal with.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
I have ordered from JM BULLION numerous times now and will continue to. They offer a great variety of precious metals at the best price anywhere. The quality of there products are pristine. There shipping which is always free with no minimum order amount is fast, secure and packed with the utmost of care. Here are the details of my order I placed just last week with them: I placed an order last Thursday at 11am, I received that order on Saturday afternoon. So yes, from the time I placed my order it was packed and shipped and on my door step in only 2 days!and yes, the shipping was FREE! JM BULLION has a life long customer with me!
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by Shannon Holly May 08, 2014

JM BULLION IS THE BEST

I have ordered from JM BULLION numerous times now and will continue to. They offer a great variety of precious metals at the best price anywhere. The quality of there products are pristine. There shipping which is always free with no minimum order amount is fast, secure and packed with the utmost of care. Here are the details of my order I placed just last week with them: I placed an order last Thursday at 11am, I received that order on Saturday afternoon. So yes, from the time I placed my order it was packed and shipped and on my door step in only 2 days!and yes, the shipping was FREE! JM BULLION has a life long customer with me!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
I decided to give JM Bullion a test run on buying 4 MS69 graded Silver Eagles in specific year designations. When I received the order, two of the coins had pretty severe brown spotting, and on one of the coins the spotting covered about 30%-40% of the obverse and same on the reverse. I mentioned it via email to customer service, and they asked to see pictures. I sent the pictures, and after 4 business days decided to check back to find out the status. The customer service rep told me exchanges only happen on Fridays, and mine had missed the previous Friday for some reason. I mentioned I was trying to give the coins as a gift and the CS person transferred me over to Frank. Frank immediately generated a free overnight shipping return label and emailed it to me while I was on the phone, and then followed up later to make sure I had received it OK. Frank took the process under his wing and a few days later I had my replacement coins in hand. Top notch dedication to good business! Thanks to Frank I will gladly do business with JM Bullion again. Excellent pricing. Excellent shipping. Excellent conflict resolution! 10/10! -- Brian
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by Brian Hewitt May 07, 2014

Exchange went well

I decided to give JM Bullion a test run on buying 4 MS69 graded Silver Eagles in specific year designations. When I received the order, two of the coins had pretty severe brown spotting, and on one of the coins the spotting covered about 30%-40% of the obverse and same on the reverse. I mentioned it via email to customer service, and they asked to see pictures. I sent the pictures, and after 4 business days decided to check back to find out the status. The customer service rep told me exchanges only happen on Fridays, and mine had missed the previous Friday for some reason. I mentioned I was trying to give the coins as a gift and the CS person transferred me over to Frank. Frank immediately generated a free overnight shipping return label and emailed it to me while I was on the phone, and then followed up later to make sure I had received it OK. Frank took the process under his wing and a few days later I had my replacement coins in hand. Top notch dedication to good business! Thanks to Frank I will gladly do business with JM Bullion again. Excellent pricing. Excellent shipping. Excellent conflict resolution! 10/10! -- Brian

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
So I wrote a few review my last one was not good I had several eagle tubes and they where late on shipping and packed horribly they where all open and the coins where just loose in the box I decided to give them a another shot since I have done many orders and never had a problem this order I didn't even order a full tube it was packed amazing bubble wrap in the box the tube was taped shut and they actually had bubble wrap inside the tube so the coins wouldn't rattle around also shipped extremely fast sent the check in Tuesday they received it Friday payment cleared on Monday shipped out on Tuesday had silver Saturday not bad at all in my book hopefully whatever was wrong with them is fixed now
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by John May 05, 2014

Great this time

So I wrote a few review my last one was not good I had several eagle tubes and they where late on shipping and packed horribly they where all open and the coins where just loose in the box I decided to give them a another shot since I have done many orders and never had a problem this order I didn't even order a full tube it was packed amazing bubble wrap in the box the tube was taped shut and they actually had bubble wrap inside the tube so the coins wouldn't rattle around also shipped extremely fast sent the check in Tuesday they received it Friday payment cleared on Monday shipped out on Tuesday had silver Saturday not bad at all in my book hopefully whatever was wrong with them is fixed now

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
I ordered a monster box of Austrian Philharmonic Silver Coins on 4-29-2014 at 6:00am PST. I then sent JM Bullion a wire transfer the same day at 10:30am PST. I paid $9.99 extra for the USPS priority mail because I feel they are more reliable than UPS. I received the coins May 1, 2014 at 3:00pm PST delivered to my door. I have been buying gold and silver bullion for about 10 years now from various dealers. This is the first order I made with JM Bullion and am likewise very impressed with the speed and quality of the transaction! I will definitely buy from them again.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by Paul May 01, 2014

Exactly as Promised. PERFECT!!!!!

I ordered a monster box of Austrian Philharmonic Silver Coins on 4-29-2014 at 6:00am PST. I then sent JM Bullion a wire transfer the same day at 10:30am PST. I paid $9.99 extra for the USPS priority mail because I feel they are more reliable than UPS. I received the coins May 1, 2014 at 3:00pm PST delivered to my door. I have been buying gold and silver bullion for about 10 years now from various dealers. This is the first order I made with JM Bullion and am likewise very impressed with the speed and quality of the transaction! I will definitely buy from them again.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
Alright, so here's the deal. A month or so ago, A---X offered free shipping through midnight. As most of you already know, JM Bullion is free all the time, every time. I decided to test the waters just a bit. I ordered 2 peace dollars from A---X and 4 from JM Bullion. Nothing special, just checking on delivery times. Mostly just testing the water. I paid by credit card with both orders. One to A---X, one to JM Bullion. A---X had my order in my hands in 5 days. Five days and over and out, done and the peace dollars were exactly as ordered, exactly as advertised, no muss no fuss. Now, here's where things get kind of interesting. It took JM Bullion 12 days to process my order. They finally got it out. HOWEVER, what I received wasn't 4 run-of-the-mill Peace dollars. I got 4 Morgan Dollars. I'm not complaining about that. However, had I ordered 4 morgans and got 4 peace dollars, now we got us a problem. Here's the plan, JM Bullion does Bullion really well. You want Metal Bullion in your hands quickly and efficiently, JM Bullion gets it done. But, as a general rule, A---X charges a respectable shipping charge. If you want a 1900 Morgan, or a 96 ASE, or an 87 CML, eat the shipping and go with A---X. JM is really, really good at bullion bars and current stuff like 2014 ASE's. Maybe their promised website Silver.com will get up and running soon and us collectors can go shopping. Overall, JM Bullion gets my money, depending on what I'm buying. I'll order from them again, no doubt.
Overall rating 
 
4.0
Shipping Time 
 
4.0
Customer Service 
 
3.0
Buying Experience 
 
5.0
Reviewed by Harry Hughes April 29, 2014
Top 100 Reviewer  -   View all my reviews (1)

Not exactly what I ordered, but.........

Alright, so here's the deal. A month or so ago, A---X offered free shipping through midnight. As most of you already know, JM Bullion is free all the time, every time. I decided to test the waters just a bit. I ordered 2 peace dollars from A---X and 4 from JM Bullion. Nothing special, just checking on delivery times. Mostly just testing the water. I paid by credit card with both orders. One to A---X, one to JM Bullion. A---X had my order in my hands in 5 days. Five days and over and out, done and the peace dollars were exactly as ordered, exactly as advertised, no muss no fuss. Now, here's where things get kind of interesting. It took JM Bullion 12 days to process my order. They finally got it out. HOWEVER, what I received wasn't 4 run-of-the-mill Peace dollars. I got 4 Morgan Dollars. I'm not complaining about that. However, had I ordered 4 morgans and got 4 peace dollars, now we got us a problem. Here's the plan, JM Bullion does Bullion really well. You want Metal Bullion in your hands quickly and efficiently, JM Bullion gets it done. But, as a general rule, A---X charges a respectable shipping charge. If you want a 1900 Morgan, or a 96 ASE, or an 87 CML, eat the shipping and go with A---X. JM is really, really good at bullion bars and current stuff like 2014 ASE's. Maybe their promised website Silver.com will get up and running soon and us collectors can go shopping. Overall, JM Bullion gets my money, depending on what I'm buying. I'll order from them again, no doubt.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
 
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