Tulving

I had a bad experience with the Tulving Company. Mr. Tulving refused to pay me tens of thousands of dollars he owed me. I don't think I'd have gotten my money back if I hadn't been very persistent. It took too much of my time and more than ten phone calls to resolve. I withstood impressive insults and profanity from Hannes Tulving, Jr., and from an employee named 'Dale'.

How did it happen? I found language pertaining to their sales policies on their website that I felt was misleading. It contradicted the policies as explained to me by one of their representatives. I was asked to stay on the phone so that Mr. Tulving could to speak to me. Before I said a word, Mr. Tulving opened the conversation by saying 'I wanna know if you're able to read.' In short order he was shouting. That man seems to have a fantastically short fuse.

I have to admit that I admire their brashness. I think it's funny now that I've got my money back. It wasn't so funny when it happened.

I have purchased gold from Tulving company for many years. Without doubt, they are the most professional, most service oriented and best gold dealer in the US. You do have to meet their minimums, but the quality of their products and their service is outstanding!!!

I have purchase items from tulving and always went smooth.

6 purchases now successfully completed. I laugh at the occassional gruffness of Hanes but Everything goes well. I do reccommend Tulving

I ordered from Tulving over the weekend after S&P had announced the downgrade in the dollar. Wired the money on Monday around noon; received an e-mail within 2 hours saying they had received payment; received an email on Wednesday saying the order had shipped with tracking number; and had my order in hand on Thursday. I don't know how it gets much better than that. I usually order from Gainesville because Tulving's minimums are higher than my normal order, but when I am going to buy enough to meet his minimums I will do business with him again. I am also quite satisfied with Gainesville although they are a little more expensive.

This is my absolutely preferred dealer for bigger quantities (with Gainesville Coins my favorite for smaller ones).

For this latest order, I placed the order within hours of the S&P downgrading the US's rating down from AAA on August 5th, 2011.

As usual, they answered the phone promptly, I knew what I wanted from the site, and the order was completed within 45sec.

Best price and $31.95 over spot cannot be beat for gold Kangaroos.

Wired the money Monday morning and by 2pm I had a confirmation the money was received and the order would be shipped.

By 5pm (Eastern)- still Monday, I had the shipping notification with the tracking number and the package was already in the UPS system for delivery the next day.

On every previous order I had the same experience, but this one was special because of the crazy events of the weekend.On this weekend when many dealers (APMEX, etc) simply shut their sites and did not take orders in order to sell for higher prices Monday, these guys are absolutely remarkable.

Everyone I have recommended them so far have only had good things to say (except about the bright ugly yellow website, but to me that actually is part of their charm by now).

I have been buying gold and silver in various quantities from Tulving for 4 years now and have been very satisfied. I have called them at all hours to place orders, no other billion company is open 24/7 that I am aware of. I appreciate the no-nonesense process, no sales pitch, they just take your order and give you the total, period. I have always received an email confirmation as well as an email when the items shipped. The best part is their no BS pricing, they have their markup online and that is all inclusive, unlike many other companies. As far as shipping is concerned, I have received all orders within one week. Gold ships more quickly then silver.

I read through some of the other reviews here and several negative ones are obvious shills. In particular, Rich & Tracy, William McPherson, and Greg Monroe are posting total BS. Monroe is referencing a lame FTC charge from 2 decades ago (I looked into it before dealing with Tulving) that was handled.

If there is one negative about Tulving it is their customer service is blunt and no-nonsense. I appreciate this but others might prefer the happy sales pitch of other companies.

Anyway, that is my opinion after placing 10-12 orders over the last few years. I can not comment of selling bullion to them as I have only purchased.

I traded Tulving some gold coins for silver eagles. There was no e-mail or any conformation that they recieved the gold coins. When I called to inquire about shipping the lady in charge of shipping said, I'm busy you will have to wait and hung up. Over the next few weeks I made a couple more calls inquiring when the eagles would be shipped, She did acknowledge recieving the gold coins and verified the quanity of eagles they owed me, but made flimsy excuses as to why they would not ship the eagles.
There was never an apology or 'sorry for the delay' just you will have to wait. I spent many sleepless nights, worrying about how this was going to turn out, but felt a little better when they verified our deal by voice. I never recieved an e-mail or written confirmation until I finally recieved the eagles exactly SIX WEEKS TO THE DAY after sending them the gold coins

Would I do business with Tulving again?
They have the best buy sell spread I've found, but I do not want to go through the gut wrenching experience Iv'e just had. I would have to get a firm commitment from Mr. Tulving about the shipping date.

I did a turn around on gold double eagles. I was completely happy with the trade. The sales staff was easy to deal with and I found the back office to be efficient and polite.

I have purchased several orders for various gold coins from Tulving, all with satisfying results and if only for that I would give the company a high rating.

However reticently I have had two orders for silver (one completed and one in progress). The first order was delayed in shipping and only after several calls and various excuses did it ship.

The second order is several weeks late. After many calls I have been given various excuses such as it 'is a large order', 'it can't ship cross country on Thursday', 'there insurance only allows so many orders to be processed per day', 'there are many orders ahead of me' etc. There phone rep who is only available a few hours per day refuses to give any specific information such as how many orders are ahead of me or how many days they are behind on their shipping. I don't think their is fraud there because of my previous good luck with the gold orders, but I am getting very nervous from the stalling and lack of any concrete status.

I would recommend that prospective buyers stay away from Tulving, especially for silver orders. I am not planning to give them any more business.

Placed an order with them, never got it, had to argue it thru our bank & CC company. They refunded the funds, but took almost 3 months from when it was ordered. Beware, Please research before converting your hard earned Federal Reserve Fiat Notes... to something alot better...

I called to invest a small sum of $5000, not only did the owner quote me an incorrect price, but I asked him to recheck his figures, he flew off the handle and said he didn't need or want by business. Disrespectful old man. Called later to see if they had kept the order I placed, I was informed that it was cancelled - contrary to their stated webpage. Do not trust this company - many bad reviews and a condescending owner make this off limits to me...

I have made numerous purchases over the last 2 years from Tulving. Never bought any coins prior to that. They deliver exactly what they promise with good quality merchandise & in a timely manner. I intend to make many more purchases in the future.

Tulving has the best prices I found online. Placed an order, took all of 3 minutes, very professional. They did exactly what they said, even shipped the order a day early. Very satisfied customer.

They are reliable, communicate well, offer a choice of payment options and have some of the best prices on the net.
Highly recommended with 5 stars!

I made my first purchase back in May 2010, 4 tubes (20 coins each) of new 1oz American Eagles. Wired the money and they arrived 3 days later.
Since that first 'test' purchase worked out, have since ordered over 25 RCM Kilo bars in various batches and each and every time they arrived on time. Very happy with Hannes and his kids (staff). They do exactly as promised. I like dealing with a group that answers the phone...no automated 'BS'...a real person always answers. Class act in my opinion.

Hannes Tulving is a class act. I have dealt with him since 1999, long before he had any minimums. He always delivers, and quickly, I might add. I have comfortably referred him business, tmost recently just last week.
easy a 5 star guy.

Purchased on Monday also sent wire got an email 2 hours after I left the bank, promised 5 to 7 day overnight delivery received it 3 day later on Thursday same week, if the service was any better that that I don't know where you would find it.

in august of 2010 i made a purchase from hannes tulving i wired the funda and 2 hours later i received an e,mail confirming receipt of my funds i then received an e mail telling me it was shipped and when it should arrive 2 business days later i received my order i spoke to hannes personally he was very pleasant to speak to,i was referred by a very pleased family member and let me tell you from my expierence tulving delivered ......i did my research on him but that was in the distant past.

I have done business wih Haines Tulving for the past three years and I have nothing but praise for his company. In each and every case my orders were handled professionally and shipped promptly overnight with absolutely no problems at all.
Yes, I did my research before chosing a dealer from whom to buy gold from and was fully aware of Haines' issues that occured nearly 20 years ago. His issues at that time have certainly no bearing on my doing business with him today.
The Tulving Company offers the best buy/sell spread in the US and delivers what they promise. They are a bullion dealer not a numimatic dealer and have virtually little if any real overhead other than the tens of millions of bullion they carry in stock.
Take a tour of their website. No, it's not as fancy as APMEX or Gainseville or Blanchard's web sites but it tells you who they are and what they sell.
For me, The Tulving Company and Haines in particular, have always provided me with good,honest,dependable service at an excellent price. I ask for no more without reservation.

Was hoping to place a large order with Tulving however after doing some research, it seems this company does not have a good reputation.

Tulving has filed bankruptcy 3 times including screwing customers out of delivery. Please just google TULVING BANKRUPTCY and do some research. Even the FTC charged them with Fraud.