Bullion Direct

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2.9 (20)
14577  
 
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Location

State
Texas
City
Austin
Address
700 Lavaca St. LL 1
ZIP
78701

Contact Information

Phone
78701

Bullion Direct, Inc. is based in Austin, Texas and was founded in August 1999 as a privately held Texas corporation to develop, deploy, and operate a unique patented business model. It is the result of an idea born in the 1990′s to create a hub-centric order matching system for precious metals, now known as Nucleo™. With an intimate knowledge of the physical precious metals industry and the practical application of the latest technologies, Bullion Direct’s experienced team members launched its web-based service on May 15th, 2000.

By providing online access to a real-time, real-order market, Bullion Direct has empowered self-directed individuals and institutions alike

User reviews

Average user rating from: 20 user(s)

Overall rating 
 
2.9
Shipping Time 
 
2.7  (11)
Customer Service 
 
2.6  (11)
Buying Experience 
 
3.4  (20)
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Ratings (the higher the better)
  • Shipping Time
  • Customer Service
  • Buying Experience
Customer's Experience
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I have bought and sold different items from/to Bullion Direct for a number of years. I like that I don't have to wait on hold for Customer Service or even talk to someone...everything is at my finger-tips in my account. If I have a question, I use the Live Chat support.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by P. M. July 30, 2014

Easy. No hassles. No sales reps.

I have bought and sold different items from/to Bullion Direct for a number of years. I like that I don't have to wait on hold for Customer Service or even talk to someone...everything is at my finger-tips in my account. If I have a question, I use the Live Chat support.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
I purchased a 1/4 ounce gold coin from them on Jan. 3 and found two differences with my other 1/4 ounce gold coins. 1) It was almost twice as thick 2) when I tossed it into the air, it had a dull thud. I have two other 1/4 ounce gold coins and they both have a metallic ring when I toss them into the air.
I brought this up with Bullion Direct and, first of all, they do not have a live person so there is no phone call, only email. They had me send it back, and after stating that they authenticated it, they said they would send it to an independent party to authenticate it again, and then would send me back the same coin.
That is a problem for me because if the coin is thicker than it is supposed to be and does not have a metallic ring, I do not trust it. Admittedly I am an amateur but coin experts say that the dimensions of a gold coin and the sound are indicators of authenticity. So I'm not sure what paperwork they would send me but I would rather have a coin like my other two coins in terms of width and metallic ring. They refuse to do that. Instead they offered to pay me melt value, which means that I would have to take a $70 loss on a $380 order. I asked if I could at least get the amount I paid, $347, and take the loss on the handling and shipping charges. I thought it would be better to take a bit of a loss and just put the issue behind me, but have not received any response for over a week. I take that as a no.
As of now, Feb. 11, I am still waiting and I do not have any coin from them and I have not received a refund.
I would say go with Apmex. I had a similar problem with a coin being too thick and they exchanged it. Apmex had good customer service and it was smooth. I cannot say that about this place.
If you ever have a problem, you'd have to email them and then hopefully you'll have better luck fighting through the resistance.
Overall rating 
 
1.7
Shipping Time 
 
3.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Reviewed by Chan February 12, 2014

Terrible Customer Service

I purchased a 1/4 ounce gold coin from them on Jan. 3 and found two differences with my other 1/4 ounce gold coins. 1) It was almost twice as thick 2) when I tossed it into the air, it had a dull thud. I have two other 1/4 ounce gold coins and they both have a metallic ring when I toss them into the air.
I brought this up with Bullion Direct and, first of all, they do not have a live person so there is no phone call, only email. They had me send it back, and after stating that they authenticated it, they said they would send it to an independent party to authenticate it again, and then would send me back the same coin.
That is a problem for me because if the coin is thicker than it is supposed to be and does not have a metallic ring, I do not trust it. Admittedly I am an amateur but coin experts say that the dimensions of a gold coin and the sound are indicators of authenticity. So I'm not sure what paperwork they would send me but I would rather have a coin like my other two coins in terms of width and metallic ring. They refuse to do that. Instead they offered to pay me melt value, which means that I would have to take a $70 loss on a $380 order. I asked if I could at least get the amount I paid, $347, and take the loss on the handling and shipping charges. I thought it would be better to take a bit of a loss and just put the issue behind me, but have not received any response for over a week. I take that as a no.
As of now, Feb. 11, I am still waiting and I do not have any coin from them and I have not received a refund.
I would say go with Apmex. I had a similar problem with a coin being too thick and they exchanged it. Apmex had good customer service and it was smooth. I cannot say that about this place.
If you ever have a problem, you'd have to email them and then hopefully you'll have better luck fighting through the resistance.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
Was this review helpful to you? 
I had some difficulty selling my silver. There was no phone number to call and after some e-mail communications and BD fixing a problem with my account I was able to sell the silver. It was extremely frustrating having to wail for an e-mail communication and at times I had to write several e-mails to get a response. When I did sell the silver I was told my check would be sent within 3 or 4 business days. It took longer and I was told that a mistake was made on the check , it was stopped and I needed to void it and Fed ex it back to BD. This was a hardship and it took an extra two days to get the cash in my bank account which they deposited directly..
They need to provide a phone number for customers. They hold large sums of our money and need to improve customer /seller communication. I would not deal again with a company where I didn't have a live person to speak to.
Overall rating 
 
2.3
Shipping Time 
 
2.0
Customer Service 
 
3.0
Buying Experience 
 
2.0
Reviewed by susan mahler January 10, 2014

no direct phone line very problematic

I had some difficulty selling my silver. There was no phone number to call and after some e-mail communications and BD fixing a problem with my account I was able to sell the silver. It was extremely frustrating having to wail for an e-mail communication and at times I had to write several e-mails to get a response. When I did sell the silver I was told my check would be sent within 3 or 4 business days. It took longer and I was told that a mistake was made on the check , it was stopped and I needed to void it and Fed ex it back to BD. This was a hardship and it took an extra two days to get the cash in my bank account which they deposited directly..
They need to provide a phone number for customers. They hold large sums of our money and need to improve customer /seller communication. I would not deal again with a company where I didn't have a live person to speak to.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
Was this review helpful to you? 
I have dealt with this company for five years and all of the experiences have been good.
The only complaint with them have been mailing to another person.
Other than that, I have no complaints. The price I get there is cheaper than going to a retail shop. I can trade on the nucleo section if I don't like the retail price they offered.
Overall rating 
 
4.7
Shipping Time 
 
5.0
Customer Service 
 
4.0
Buying Experience 
 
5.0
Reviewed by J.C. November 20, 2013

A good company to deal with

I have dealt with this company for five years and all of the experiences have been good.
The only complaint with them have been mailing to another person.
Other than that, I have no complaints. The price I get there is cheaper than going to a retail shop. I can trade on the nucleo section if I don't like the retail price they offered.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
I bought some silver rounds from the Nucleo Exchange, then sent in a Money Order. Waited for the Money Order to clear, then paid the balance. I then requested a Product Draw, and waited for the required clearance period.
The Produt Draw cleared, and now sits as "Pending Shipment" yet they have never shipped the silver rounds. I have e-mailed several times with ZERO e-mail returns or an answer to any of those e-mails. I asked that they cancel the Product Draw, yet they do not respond at all. Nothing!
In the Bullion Direct Forum, a Bullion Direct Representative made a comment that "We are filling orders with premuim silver in order to try and fullfil orders to get them shipped". Yet, earlier before they decided to cut off all communication, they sent me an e-mail stating that their inventory has been depleted and they were waiting for a shipment from their Facility Vault, and could not tell anyone when it would arrive due to security. (a lie)
I guestioned the Rep on the forum, and basically said that "someone was lying",that I now have two different stories, and for that Bullion Direct banned me permanently from the forum. I have not heard a word since, and they have refused to answer any e-mails.
On May 20th, 2013, I filed a formal complaint with the BBB of Austin TX. I received a message that the BBB had sent the complaint to BD, and was awaiting their response.
My opinion only is that all buyers should proceed with extreme caution before doing any busiiness with this outfit. It seems they are participating in short selling. Selling product they do not have, and then sourcing for it later to fill orders. This type of action is nothing short of fraud, and it is a crime.
Overall rating 
 
1.3
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
2.0
Reviewed by George May 21, 2013
Top 100 Reviewer  -   View all my reviews (1)

Buyer Beware

I bought some silver rounds from the Nucleo Exchange, then sent in a Money Order. Waited for the Money Order to clear, then paid the balance. I then requested a Product Draw, and waited for the required clearance period.
The Produt Draw cleared, and now sits as "Pending Shipment" yet they have never shipped the silver rounds. I have e-mailed several times with ZERO e-mail returns or an answer to any of those e-mails. I asked that they cancel the Product Draw, yet they do not respond at all. Nothing!
In the Bullion Direct Forum, a Bullion Direct Representative made a comment that "We are filling orders with premuim silver in order to try and fullfil orders to get them shipped". Yet, earlier before they decided to cut off all communication, they sent me an e-mail stating that their inventory has been depleted and they were waiting for a shipment from their Facility Vault, and could not tell anyone when it would arrive due to security. (a lie)
I guestioned the Rep on the forum, and basically said that "someone was lying",that I now have two different stories, and for that Bullion Direct banned me permanently from the forum. I have not heard a word since, and they have refused to answer any e-mails.
On May 20th, 2013, I filed a formal complaint with the BBB of Austin TX. I received a message that the BBB had sent the complaint to BD, and was awaiting their response.
My opinion only is that all buyers should proceed with extreme caution before doing any busiiness with this outfit. It seems they are participating in short selling. Selling product they do not have, and then sourcing for it later to fill orders. This type of action is nothing short of fraud, and it is a crime.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Was this review helpful to you? 
I have purchased multiple times in the past from Bullion Direct, each time for physical delivery of small amounts of gold and silver. NEVER AGAIN!!! I wish I had read all of these reviews before my last order. I've always felt uncomfortable with their set up. They will communicate only by e-mail (absolutely no phone) and are really slow recognizing payments or delivering product. Right now I have an open order for a Feb 12 transaction which was paid in full via ACH on Feb 15. However, their online system falsely shows a payment was received on Feb 28 via check. (I even have a Feb 19 e-mail from them acknowledging receipt and application of payment). Their online system also says the item was "released for shipment" on Feb 28. Again, this appears to me to be totally false. ("Released for shipment from their vault" appears to be an arbitrary internal term and they say actual shipment generally is sent out 1-3 business days after the "release" date.) I've been e-mailing asking about my order, trying to get a shipping date and tracking number. Their latest story today (Mar 5) is that they began an inventory count last week and are "a little behind". Seriously, an inventory count should delay my order? They, apparently, cannot provide a shipment date or a tracking number at this time. At a minimum, this is unacceptably slow delivery and unacceptably poor customer service. My fear, after reading the other reviews, is I may never see my money or my gold. Should this situation change, I will promptly update this review. In the meantime, BUYERS BEWARE.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Reviewed by MCFox March 05, 2013

I'm afraid I've been scammed by Bullion Direct

I have purchased multiple times in the past from Bullion Direct, each time for physical delivery of small amounts of gold and silver. NEVER AGAIN!!! I wish I had read all of these reviews before my last order. I've always felt uncomfortable with their set up. They will communicate only by e-mail (absolutely no phone) and are really slow recognizing payments or delivering product. Right now I have an open order for a Feb 12 transaction which was paid in full via ACH on Feb 15. However, their online system falsely shows a payment was received on Feb 28 via check. (I even have a Feb 19 e-mail from them acknowledging receipt and application of payment). Their online system also says the item was "released for shipment" on Feb 28. Again, this appears to me to be totally false. ("Released for shipment from their vault" appears to be an arbitrary internal term and they say actual shipment generally is sent out 1-3 business days after the "release" date.) I've been e-mailing asking about my order, trying to get a shipping date and tracking number. Their latest story today (Mar 5) is that they began an inventory count last week and are "a little behind". Seriously, an inventory count should delay my order? They, apparently, cannot provide a shipment date or a tracking number at this time. At a minimum, this is unacceptably slow delivery and unacceptably poor customer service. My fear, after reading the other reviews, is I may never see my money or my gold. Should this situation change, I will promptly update this review. In the meantime, BUYERS BEWARE.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Was this review helpful to you? 
I do enjoy reading reviews. While i have had only good receipt of goods from BD. I also read in the fine BOLD print that due to high demand of precious metals. Delivery would be delayed until my entire order could be filled. It would not matter who i d have dealt with due to supply/ demand catchup, ive almost always been asked to wait no matter who my dealer. When markets were turbulent. I ve dealt with dillon gage in dfw, BD, and coloradogold.com
I wonder how many people on this forum are being truthful....and how many simply bought without a clue of what they had agreed to.
Overall rating 
 
3.7
Shipping Time 
 
3.0
Customer Service 
 
3.0
Buying Experience 
 
5.0
Reviewed by wade c February 27, 2013

only good things happened to me here

I do enjoy reading reviews. While i have had only good receipt of goods from BD. I also read in the fine BOLD print that due to high demand of precious metals. Delivery would be delayed until my entire order could be filled. It would not matter who i d have dealt with due to supply/ demand catchup, ive almost always been asked to wait no matter who my dealer. When markets were turbulent. I ve dealt with dillon gage in dfw, BD, and coloradogold.com
I wonder how many people on this forum are being truthful....and how many simply bought without a clue of what they had agreed to.

Was this review helpful to you? 
For those who think customer service is absent because they have no phone numer and only e-mail, you have to try their chat. Their chat is the onyl way you can talk to a human being and they are usually responsive. I liek BD for their low premium and their Nucleo exchange where you can get the best price for selling your silver and gold. For buying, you can sometimes find better prices in the catalog as people ask too much for their bullion. Sometimes you may even find a numismatic coin in the catalog.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Reviewed by Goldbug December 17, 2012

Lowest premium for bullion and good shipping cost

For those who think customer service is absent because they have no phone numer and only e-mail, you have to try their chat. Their chat is the onyl way you can talk to a human being and they are usually responsive. I liek BD for their low premium and their Nucleo exchange where you can get the best price for selling your silver and gold. For buying, you can sometimes find better prices in the catalog as people ask too much for their bullion. Sometimes you may even find a numismatic coin in the catalog.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
I have ordered several times in the past from Bullion Direct without any major problems except that they are extremely slow and zero customer service. However, this most recent time they simply will not respond to email or phone. I locked in an order at a good price and then the price of sivler shot up. Now they have cancelled my order because they do not want to honor the price. I think they are a scam. No real way to contact them. I checked with the Better Business Bureau and they have had a lot of complaints. Do you not trust them and do no give them your business.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Reviewed by Silverman November 19, 2012

I would not trust them anymore. No customer service

I have ordered several times in the past from Bullion Direct without any major problems except that they are extremely slow and zero customer service. However, this most recent time they simply will not respond to email or phone. I locked in an order at a good price and then the price of sivler shot up. Now they have cancelled my order because they do not want to honor the price. I think they are a scam. No real way to contact them. I checked with the Better Business Bureau and they have had a lot of complaints. Do you not trust them and do no give them your business.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Was this review helpful to you? 
Just sold some of the metals I had bought from these jerks & they sent me 2 bad checks!! No way to contact them!!!
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Reviewed by Chuck April 09, 2012

Bad Checks

Just sold some of the metals I had bought from these jerks & they sent me 2 bad checks!! No way to contact them!!!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
Was this review helpful to you? 
They are the cheapest I have found so far
all silver has come in almost mint condition or near mint. have bought from them 5 different times now
no problems what so ever
Overall rating 
 
3.7
Shipping Time 
 
3.0
Customer Service 
 
3.0
Buying Experience 
 
5.0
Reviewed by strongtower February 07, 2012

no problems so far

They are the cheapest I have found so far
all silver has come in almost mint condition or near mint. have bought from them 5 different times now
no problems what so ever

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was this review helpful to you? 
I have used BD on many occasions and have never had one single problem with them. I have used checks and wires both selling and buying.
Reviewed by GoldWerewolf November 20, 2011

I have used BD on many occasions and have never had one single problem with them. I have used checks and wires both selling and buying.

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Not happy with bullion direct. When you try to take delivery of items you purchased, you end up waiting and waiting. In fact I am still waiting for some silver I purchased. Stay away from this dealer. Looks like a ponsi scheme to me.
Reviewed by Greg Rath November 17, 2011

Not happy with bullion direct. When you try to take delivery of items you purchased, you end up waiting and waiting. In fact I am still waiting for some silver I purchased. Stay away from this dealer. Looks like a ponsi scheme to me.

Was this review helpful to you? 
I have dealt with Bullion Direct for 2 years now, and have never had any issue at all. Be it selling or buying, great service. Be it receiving or shipping product, flawless. I also wait until I have a build up of product before I ship. It saves money. Good prices and always has the product. Have done several product draws and withdraws, all went very well.
Reviewed by George November 01, 2011

I have dealt with Bullion Direct for 2 years now, and have never had any issue at all. Be it selling or buying, great service. Be it receiving or shipping product, flawless. I also wait until I have a build up of product before I ship. It saves money. Good prices and always has the product. Have done several product draws and withdraws, all went very well.

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I've transacted with them numerous times and all went smoothly. Prices are a tiny bit high on silver and unreasonably high for gold, but shipping and handling is very reasonable. I tried their exchange once, but thought their commission was unreasonably high.
Overall rating 
 
4.0
Shipping Time 
 
N/A
Customer Service 
 
N/A
Buying Experience 
 
4.0
Reviewed by Greg October 15, 2011

I've transacted with them numerous times and all went smoothly. Prices are a tiny bit high on silver and unreasonably high for gold, but shipping and handling is very reasonable. I tried their exchange once, but thought their commission was unreasonably high.

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I have bought some silver through them and found the exchange a very cool and exclusive concept. It is the NYSE of precious metals. I have yet to receive my orders but they have been around long enough to know it is not a scam. There website is down today however 9/23/11 and silver has taken a dive. I am wondering if they are afraid of selling a bunch of there catalog silver at these low prices while expecting the prices jump back quickly.
Reviewed by Rick September 23, 2011

I have bought some silver through them and found the exchange a very cool and exclusive concept. It is the NYSE of precious metals. I have yet to receive my orders but they have been around long enough to know it is not a scam. There website is down today however 9/23/11 and silver has taken a dive. I am wondering if they are afraid of selling a bunch of there catalog silver at these low prices while expecting the prices jump back quickly.

Was this review helpful to you? 
Works well, its an exchange and not a typical store/broker. You can put your price in and wait until someone excepts your price.
Commission is low.
They let you send a check for payment, no need for pricey wires for each trade. You can also send in a wire beforehand.
You can store for free or ship one purchase or groups which helps keep costs down and the cost to ship fedex is relatively cheap and well packed.
It does take a while to release shipments.
Overall rating 
 
4.0
Shipping Time 
 
N/A
Customer Service 
 
N/A
Buying Experience 
 
4.0
Reviewed by Alex July 14, 2011

Works well, its an exchange and not a typical store/broker. You can put your price in and wait until someone excepts your price.
Commission is low.
They let you send a check for payment, no need for pricey wires for each trade. You can also send in a wire beforehand.
You can store for free or ship one purchase or groups which helps keep costs down and the cost to ship fedex is relatively cheap and well packed.
It does take a while to release shipments.

Was this review helpful to you? 
The negative reviews on this site are from people that don't know how to buy from BDirect. They're cheaper than pretty much everyone else. Best way to save as much $$ as you can. Buy and STORE in your portfolio until you have enough built up to draw from. It is incredibly expensive and impractical to buy 1 or 2 pieces and ship immediately.

If you purchase and store in your portfolio, you pay NO handling costs or mark ups. Once you have a decent amount of inventory built up, do a product draw. It only cost me about $20 to have BDirect ship me around 200 ounces of AG.
Overall rating 
 
5.0
Shipping Time 
 
N/A
Customer Service 
 
N/A
Buying Experience 
 
5.0
Reviewed by Hector May 27, 2011

The negative reviews on this site are from people that don't know how to buy from BDirect. They're cheaper than pretty much everyone else. Best way to save as much $$ as you can. Buy and STORE in your portfolio until you have enough built up to draw from. It is incredibly expensive and impractical to buy 1 or 2 pieces and ship immediately.

If you purchase and store in your portfolio, you pay NO handling costs or mark ups. Once you have a decent amount of inventory built up, do a product draw. It only cost me about $20 to have BDirect ship me around 200 ounces of AG.

Was this review helpful to you? 
This is the worst place for shopping gold
and they will take atleast 20 business days to ship ,They dont even have a contact phone and all the support they do using chat(Till 2PM EST) and email.There
support also worst and dont buy from these guys, I already placed a 2 ounce gold order and waiting i dont know when i will recieve,Please be carefull with these guys.
Reviewed by Raj May 24, 2011

This is the worst place for shopping gold
and they will take atleast 20 business days to ship ,They dont even have a contact phone and all the support they do using chat(Till 2PM EST) and email.There
support also worst and dont buy from these guys, I already placed a 2 ounce gold order and waiting i dont know when i will recieve,Please be carefull with these guys.

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I have to wait forever for my order and I still have not gotten it. I hope it is not a scam.
Reviewed by Lily May 17, 2011

I have to wait forever for my order and I still have not gotten it. I hope it is not a scam.

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decent prices but really bad customer service. My motto is the quality (of product AND service) is remembered long after the price is forgotten.
Reviewed by Richard April 05, 2011

decent prices but really bad customer service. My motto is the quality (of product AND service) is remembered long after the price is forgotten.

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Very expensive shipping and handling. I bought a 1/2 ounce gold eagle for $720, they charged me $45 for S/H. Too expensive. Provident is much cheaper.
Reviewed by Vinny January 24, 2011

Very expensive shipping and handling. I bought a 1/2 ounce gold eagle for $720, they charged me $45 for S/H. Too expensive. Provident is much cheaper.

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I have been doing business with Bullion Direct for almost 4 years and I have never had a problem.
Good prices and good selection...I have bought and sold...not an issue.
Like the other guy said...if you build your account up...then seek a product draw..that's the way to minimize the Shipping and handling...I would also recommend Bullion Direct
Overall rating 
 
5.0
Shipping Time 
 
N/A
Customer Service 
 
N/A
Buying Experience 
 
5.0
Reviewed by Mert January 14, 2011

I have been doing business with Bullion Direct for almost 4 years and I have never had a problem.
Good prices and good selection...I have bought and sold...not an issue.
Like the other guy said...if you build your account up...then seek a product draw..that's the way to minimize the Shipping and handling...I would also recommend Bullion Direct

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I have had experience both buying and selling from Bullion Direct. All transactions have gone off without a hitch. I shopped around, and they offered the best prices, both buying and selling. I would highly recommend Bullion Direct.
Overall rating 
 
5.0
Shipping Time 
 
N/A
Customer Service 
 
N/A
Buying Experience 
 
5.0
Reviewed by Sue October 29, 2010

I have had experience both buying and selling from Bullion Direct. All transactions have gone off without a hitch. I shopped around, and they offered the best prices, both buying and selling. I would highly recommend Bullion Direct.

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Fair prices and a reasonable platform. however, VERY BAD, SLOW and UNPROFESSIONAL customer service.

If you would like to take delivery of the metals purchased be prepared to wait and wait and wait. Most of the savings have been eaten up though 'shipping & handling'.

You get what you pay for, in this case, maybe not.
Overall rating 
 
1.0
Shipping Time 
 
N/A
Customer Service 
 
N/A
Buying Experience 
 
1.0
Reviewed by Caden June 03, 2010

Fair prices and a reasonable platform. however, VERY BAD, SLOW and UNPROFESSIONAL customer service.

If you would like to take delivery of the metals purchased be prepared to wait and wait and wait. Most of the savings have been eaten up though 'shipping & handling'.

You get what you pay for, in this case, maybe not.

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Great to do business with. Great company.
Overall rating 
 
5.0
Shipping Time 
 
N/A
Customer Service 
 
N/A
Buying Experience 
 
5.0
Reviewed by chris carter February 13, 2010

Great to do business with. Great company.

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Very disappointed. They do not have published min/max benchmarks for buying/selling submissions. Will not accept sell orders w/o responding with a reason. Consequently, your product (silver 100 oz. bars) remain in their custody and no way to retrieve or sell them.

They offer no customer service other than tel# with ans. service; the messages left they do not return. Multiple e-mails to BD were ignored and got no response.
Overall rating 
 
1.0
Shipping Time 
 
N/A
Customer Service 
 
N/A
Buying Experience 
 
1.0
Reviewed by Charleston Voice February 12, 2010

Very disappointed. They do not have published min/max benchmarks for buying/selling submissions. Will not accept sell orders w/o responding with a reason. Consequently, your product (silver 100 oz. bars) remain in their custody and no way to retrieve or sell them.

They offer no customer service other than tel# with ans. service; the messages left they do not return. Multiple e-mails to BD were ignored and got no response.

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Deals can be found on their nucleo. Fair pricing on their catalog page. Shipping is very reasonable if you keep your purchases in your portfolio until you have accumulated enough. Delivery time has been satisfactory.
Overall rating 
 
5.0
Shipping Time 
 
N/A
Customer Service 
 
N/A
Buying Experience 
 
5.0
Reviewed by miked November 28, 2009

Deals can be found on their nucleo. Fair pricing on their catalog page. Shipping is very reasonable if you keep your purchases in your portfolio until you have accumulated enough. Delivery time has been satisfactory.

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