APMEX

I have, to date, ordered silver products from APMEX 8 times. I switched to sending them a check USPS first class. Amazingly, they only hold the check 5 days! (The minimum stated in their policy) At day 6 my order is on the way and an e-mail with tracking number is provided. The products are universally in perfect condition and no mistakes are made. Overall I am very satisfied with them as a vendor.

I gave them three stars for customer service only because I've never had a problem that required calling them.

All of the policies are on the web site and easily readable. I am sure some expect "special" treatment but hey, they are in business to make a profit so just follow the rules and you'll be fine.

apmex is great- got exactly what i ordered, very professional, good service. thank you.

Paid with a check and took forever to receive product (3weeks).

I put in 2 small orders through APMEX. Everything went well. Shipped in 3 business day, received the items within 1 day. Noticed the mark up is slightly higher than Gainsvillecoin, however the extend of the items selection is bigger.

Though i cancelled the order with APMEX and acutal order was made from Gainesville coins.

It appears that they are expensive on the same day with 10 minutes difference for 30 quantity 1 oz gold coins they are $1400 expensive than Gainesville coins.

So i cancelled the order with APMEX and they have charged me 350 dollars market loss and 35 dollars additional credit card fee.

What i learnt is APMEX stuff is very polite and friendly but pricewise
gainesville.com is better.

Unfortunately they do not provide any document or screenshot of how exactly market loss occured and proof for it other than sending an invoice to you if asked for proof.

Though APMEX staff are very polite and always very prompt responsive their rates are comparitively high .

Unfortunately, i do not recommend them for their higher premiums compared to gainesville coins.

I noticed APMEX accepting personal checks. I placed an order and was blocked from proceeding. The problem: credit card information required!

I used APMEX chat and was informed to call for further process assistance. I called & this guy must thought I fell off a turnip truck. Do not give APMEX your credit card information! I had bad dealings with this company 3 years ago.

Rate: 0

I've made 5 or 6 purchases from APMEX over the past couple of years. I've never had any problems at all. I've never had to contact their customer service, so I can't comment on the quality or helpfulness of the people that work in that department ... but I've received what I've ordered in great condition everytime.

minimum order for malaysian customers is USD 1500. found out during check out process. i think this information should have been highlighted during early stages of check out and not until last step.

Deceptive, manipulative and downright mean. These folks tried to time the cancellation of an order I had every intent to pay for at the market lows so they could maximize their profits with their 'market loss' policy. On top of that, they refuse to negotiate and take a week or two to reply to each e-mail I send. Getting them on the phone is a joke as noone seems to be available to take my calls. I am now working with BBB, FTC and my attorney to sort this out. Bottom line? Stay FAR AWAY from this company. They will take your money and give you nothing in return.

I have dealt with this company for 2 years and have made about 20 purchases and have never had a single problem. On comparison their prices have always been fair and service excellent.

Totally Fraud and a Third class company who resorts to cheating and swindling you for every penny they can get.
Poor customer service especially Tiffany and Alicia but the cake goes to a person called Greg who should not be answering phones or inter acting with customers.Apmex should send their CSR's for a basic training in language and inter personal skills. That being said ,Apmex has used my money for 2 months interest free and on top of that I had to endure stress dealing with their third class csr.BUYERS BEWARE

I had received my 1/10th Gold Maple Leaf damaged. It was in the RCM packaging, so the damage had to be visible PRIOR TO SHIPPING! It was the ONLY coin in the box, so there was nothing else that could have damaged the coin in transit. I called to rectify the problem and that in itself was a MAJOR HASSLE. FINALLY Apmex (should be APE-mex due to their rudeness towards PAYING customers) agreed to replace the coin if I sent it back AT MY COST! I was so pissed I did just that. Guess what I got back? A 1/10th oz Maple Leaf that was NOW/NOT in RCM package and it was obvious that someone at APE-Mex had just taken the coin out of it's packaging and bent it back flat. When I got it it was'nt even FLAT!! Previously I had done $25K in businees with them and you think they would'nt have jerked me around. Take your business to your LOCAL Coin Dealer folks, the APE-mex hassles are not worth the aggravation! AND you'll save the shipping costs!

The Nov/Dec *Positive Reviews* look like SHILLS to me!

I have made many purchases from APMEX over a 3 year period
both gold and silver
yes there have been a few issues, however apmex has taken care of them in a timly manner..
you buy they ship I usually get my order in 7 to 10 days..
Credit Card in one week easy
I will continue to buy in the future
shipping is 10$ for most orders
great place to get your PM

During the Oklahoma City floods last year I had a silver order that got delayed. I left several voicemails on Apmex's phone as I was alarmed because no one was answering the phone at Apmex. The reason: The area had flooded so bad that the Apmex employees couldn't make it to work - Later an Apmex VP actually waded into the office and called me (and others) to let me know what the problem was. The order was shipped shortly after the call. I've ordered about 10 times from Apmex without any problems.

I bought APMEX brand gold bars of .9999 purity. All of the .9999 gold bars turned red. I called APMEX to complain. The employee informed me that it is typical/normal for APMEX barnd .9999 gold to turn red and would not accept a return or exchange. At least they admit they have an inferior product. Buyer Beware!

Just started investing in Silver and have placed three small orders this APMEX. All of the orders were delivered fine and pretty fast. I am very satisfied with their service and hope to continue buying from them.

I have had two experiences with Apmex, both were poor. The first experience was the purchase of a 1oz platinum pamp bar that was supposed to be sealed in the original case. The bar came and the case came in two separate pieces.
The second experience was purchasing two 1/2 oz platinum coins. I called within three minutes of making the purchase on line to add one more to the order. They refused to add anything to the order and insisted that I pay double shipping charges. That's my last order from this company.
Attitude and customer service is really poor.

Simply DO NOT DO BUSINESS WITH THEM.
if you decided to do just pray everything go alright otherwise the worst customer service and cancelation dept.(got forbid if you want to cancel your order) and deliver. they are OK untill get your money after that forget it.nobody cares , As i said if you lucky and get your product otherwise you see their true face and how they treat customers. i am very unhappy with whole their system , i got fooled by their web site and feed backs , i guess they enter only the possitive ones, DON'T LET THEM FOOL YOU. look for someone else.

I have been buying from APMEX for 1 1/2 years. They have always delivered and their customer service cannot be beat. I pay by personal check and (as their website states) it takes 3 weeks for the check to clear before the product is shipped. However, if you email a copy of the cancelled check they will start processing immediately & you can shave 1-2 weeks off the shipping date. In short, I trust them completely.

I have always had good service with APMEX until this last shipment when I ordered 100 silver mapels and got 100 silver eagles.The paperwork in the order I received even states Maples but that is not what I got. The maples are a far better coin with a higher pure silver content 9999 not 999 as in the silver eagles, so they are worth a little more. I have just notified APMEX about the shiping mistake I hope they clear it up fast, and if they do my rating will go from 2 to 4 stars.

I attempted to purchase a 1/10 gold maple leaf with credit. I was told to send a personal check, but their policy states that credit is a valid payment source. I spoke with Greg Tower. He is very rude and would not attempt to help at all. I didn't respond to an email in time, so they changed me $35 and market loss for something I was trying to pay for!

I ordered 300 OZ of Silver bars in January 2011 from APMEX I sent them alomost $10,000 by mail as instructed they took over three weeks before they claim to have sent me my product. Once I picked it up from the UPS station I got home opened it up and only had 2 of the 10 bars I ordered, but the box was large and contained smaller boxes that were empty. I immmediatley contacted Jana Neal in customer Service she started a claim and had seberal other people call me and I communicated to them thoroughly. I notified the POlice who cam eout investigated and determined that the box had been opened from the bottom at some point in transit and part of my ordered removed, therefor they could not file a police report due to that issue. Ms. Neal FORCED me to give to UPS the box for their investigation against my better judgment I did so and now alomost three months later they say that the claim is denied and she wont return my alls or emails any more basically teling me they not going to send me my product or the money. Meanwhile Im out over $7000. DO NOT ORDER FROM APMEX THEY...BEWARE BEWARE, I now have to file lawsuit agianst them which Im going to do to get my money but I should not have to go through this and the company shoud be communicating to me and not hiding behind emails and not speaking to me after I sent them my money in good faith. This company should be shut down.

I was charged 35 dollars for cancellation, they email put I dont check my email everyday, well this RUDE MAN NAMED GREG TOWER, instead of helping me was rude, poor customer service from Mr. Tower, you can make your poing without being a displaced representative, and I asked to talk to somebody higher, and he said that everybody was in a meeting and that he did not know what time they were back, please...people like him should not talk to costumers!!

I've placed a handful of both gold and silver orders with APMEX and have always received my orders in a timely manner. Prices seemed to be inline with what other online gold vendors are charging.

I give Goldline not even a star. AMPEX is ok and would be better if the commission was a bit lower. My Five Star rating so far goes to REGAL Gold Coins. Oh - also check for shipping - sometimes dealers take weeks. I received my gold in 5 days form Regal Gold Coins.

I have purchased gold and silver from APMEX at least a dozen times and have received good service. Lately their markup has increased a bit so I may try out another, but APMEX has been reliable.

Very poor website, very poor customer service, usually overprice, deceptive check out process.

I've placed and received quite a few orders with APMEX and have never had an issue with any of them. Everything arrived when I expected it and the web site has kept me informed of the progress of the order. So I can't speak to any customer service problems that other people have mentioned here.

I find the prices to be in-line with every other dealer that I've used. I really appreciate the selection of items that APMEX has. It seems to be head and shoulders over every other on-line dealer.

Stay away from APMEX. They sent me the wrong item and refused to correct their error. Avoid them at all costs!

Customer service is what makes APMEX what it is. It takes them 4 days to process a credit card order of less than $300. They ship whenever it suits them. Respond to any inquiry with customer service 101 jibberish. They charged me $35 for a mistake they made. Idiots.

Apmex is sometimes overpriced. If you shop around you can find better deals.

I placed several orders, one never arrived. I contacted them and they were hesitant to help. When I insisted that they do a thorough shipping investigation they send me legal paperwork instead, insisting that I sign it before they investigated.

When they discovered that I was in fact telling the truth they finally agreed to re-ship my missing order. As it turns out the original order arrived just about the same time as the replacement (OVER 30 DAYS LATE), so I promptly sent one back (by refusing the shipment).

You'd think that they would have offered me an apology or some small compensation for the stress I had to endure thinking that I'd lost my investment, dealing with their unfounded suspicions, and then taking the day off of work to be home when the new tracker indicated the replacement would arrive - but they did none of those things.

Even so, I gave them one more chance and placed a final order several months later.
Clearly indicating that I DID NOT WANT THEM TO LEAVE THE PACKAGE AT MY DOOR IF I WAS NOT HOME TO SIGN FOR IT - which I believe is their stated policy anyway - BUT THE PACKAGE WAS LEFT AT MY DOOR!!!

I could have been a complete jerk about it and lied, saying I'd never received it, since they had no signature for the delivery, but I would NEVER do such a thing. I am an honest and ethical person, which is why I've lost confidence in Apmex's integrity. I shudder to think of the hassle I would have been forced to endure had the package that was left at my door, against my stated wishes, been stolen.

BUYERS BEWARE!

failed to honor prices. prices on website changed after i placed my order. prices higher here than at bulliondirect.com. Mark ups much more than elsewhere.

Great customer service is what makes APMEX what it is. They ship promptly and always respond to any inquiry quickly as well.

Very good selection. Pricing variable. Shipping prices have recently gone up, putting small purchases out of reach. Very quick delivery.

Great selection, fast delivery, low markup. Highly recommend.