We have been associated with Sprott Money Ltd for almost 9 yrs now (Apr 2013) & have been exceedingly happy with everything - would not deal with anyone else! We love their excellent selection of products, their friendly, efficient staff & their guaranteed safe storage with Brinks Ltd. Their weekly podcasts are also interesting & they try to answer anyone's questions.
In summary we would give them a 20 plus rating!

I am awaiting delivery on my second order, now shipping.

My online support assistance was top notch as I also had to work through the issue of TD not showing up in SprottMoney Bill Payment list of acceptable Banks; they are .. this detail should be updated on their website!

Clearing times seem excessive which effectively adds to the delivery time delay impression. Once payment clears, courier delivery is very quick.

I will check Sprott Money when next buying opportunity presents itself but I have been surprised by how thin their stock available for delivery, is. Much more hit and miss than other suppliers when looking for specific (but common) items. When they have what I am looking for, the Sprott Money is very close to, if not the best, available price!

Pricing is very competitive compared to other online bullion dealers I have dealt with. Order processing was a bit slower but the price difference in matching bullion product more than made up for having to wait an extra two days or so for payment on orders having to clear. I recommend Sprott Money for all your bullion needs. If you are new to the market you will find better value here.

Constant service, trustworthy and reliable

Mon meilleur revendeur sur internet !!

Excellent first time experience with Sprott.Money. They definitely have the best prices and quality product. Will be working with them again in the future.

Very satisfied. A bit of a snag in the ordering process, but Sprott was very quick to correct. Very satisfied, with my new supplier of gold & silver.

Order was made with ease, customer service was easy to reach and talk to. Best price in sliver coins i could find online in Canada

Only thing that could be improved was shipping time from order to leaving the store/warehouse. waited over week to ship after i made payment ( two days to clear payment ) But overall was good service

will do business again

Thanks

I received my order securely packaged, but am surprised a $2400 gold coin arrived in bubble wrap. I would have expected a protective display holder, and if I had known, would have ordered one, if that option were available.
I was disappointed with the order process and communications channel. After placing my order and immediately using my bank's bill payment feature, it seemed the money went into a black hole for an inordinate period of time.. My Sprott account showed the order status as awaiting payment seemingly forever. That concerned me. The "chat" feature did not work, and I sent an email which was not answered.. Two days later I received confirmation my payment had been received and the order was cleared for shipment.

I will think twice before placing another order.

Always excellent, reliable, Have used over seven times, not one problem!

Total screw up. Half my order is missing, they didn’t personally deliver to the designated person, the small portion that was delivered was given to an unknown person (to them). I’m shocked and appalled at their indifference to the instructions I gave them!

I have dealt with Sprott before, with excellent results, but given this multi-factor screwup, never again

Never a problem. Delivery in a reasonable time. Third time I have ordered and always a pleasant experience.

Very good experience dealing with Sprott Money.

It is a privilege to engage the services of Sprott Money. Customer service including sales and logistics and admin are very strong. I will continue in the future as I have in the past to highly recommend Sprott Money to anybody with an interest in precious metals investing.

These guys are wonderful to deal with, especially helpful with my TD Canada Trust's shenanigans regarding online bill payment to Sprott. I am grateful for the Sprott "Insights" at their website (thank you Craig Hemke!), and I respect Eric Sprott's leadership in funding premier junior miners in the precious metals space.

Sprott also matches price when other dealers have sales, in my experience. Just top notch all around. Order processing / shipping times sometimes has minor delayed by my bank's passive-aggressive behaviour.

Good Morning,

Another good experience with Sprott.

I would like to make a suggestion however. I placed an order recently and after placing the order called your office and asked if the order could be shipped via Canada Post. Your courteous staff assured me that the order would indeed be shipped that way. I did this because the website does not specifically allow one to choose the shipping method (??)

And so the order came Fedex anyway. And it came very quickly..but.........

Please fix this problem. Add a choice of delivery method on the otherwise good web order page
and follow through on the choice made.

Normal working commitments means that someone being home to receive Fedex is a 50/50 crap shoot. Sooner or later we will not be able to receive your orders via Fedex.

I noticed that other (potential?) customers have had this same problem on this review site....

I never received anything.

To save money they use Fedex and because of that, they required my presence at my home even if I signed a waiver they provided but even with that (Fedex guy put a X on my signature), they do not leave the package at my place.
I called fedex and the only option is to travel one hour drive to get their drop place. This is bullshit. I will not travel 2 hours for a 200 $ coin, my time worth more than that.
If it was Purolator or Canada post, in will be delivered in my mailbox or at last at the local pharmacy.

All is known in comparison. One year ago I purchased precious metal from a large Canadian bank.
It took months and a lot of wrangling to receive my order. It was a real pain. Most unpleasant.
With Sprott I received my order within days of placing the order with very friendly and efficient service.
I remain quite impressed with the quality of the goods and the overall experience.
Eric Sprott can sleep like a baby knowing his firm performed admirably.

I've bought periodiically from Sprott Money since 2016. Payment options are convenient and shipping from Toronto to B.C. has never exceeded one week. Have used their services many times and plan to do so in the future.

I have made several purchases, I recommend this company for all your purchases of lingo fast service satisfaction guaranteed.
Thank you

I purchased what was described on the website as a new 2021 Maple Leaf 1 oz .9999 gold coin. The website depicts the coin as flawless and worthy of display. However, the coin arrived in a plastic bag, deep scratch along the left side of the obverse side, unpolished, and without an assay. It sad that I cannot upload a photo of this coin...a picture is worth a 1000 words. Of all the gold and silver coins in my collection, the new 2021 Maple Leaf is in the worst condition and definitely not showroom worthy...displaying this coin is an embarrassment to Canada.

Gold coins I've purchased from USA and Australia are highly polished, in a protective clear coin holder, with an assay, and arrive with a display case. That is just the opposite of what Sprott Money will provide. I'm not from Canada but I clearly see there is no national pride displayed in these coins.
I am so skeptical that is not an authentic gold coin that I called two companies to have the coin tested for purity. Once the lockdown is over, I will have it tested.
After sending photos of the coin to Sprott Money to resolve the issue I just received silence. For spending $2345 CAD on what is consider coin art, Sprott Money has very disappointing care and quality control.

Given the COVID context, the mailing was excellent via FedEx. The navigation on the site is good and everything is clear. Nevertheless, payment by bank transfer with Desjardins is impossible, hence the 4*. However, I quickly received a call from customer service to suggest an alternative. So, excellent customer service. BRAVO!

Compte tenu du contexte COVID, l'envoi postal a été excellent via FedEx. La navigation sur le site se fait bien et tout est clair. Néanmoins, le paiement par virement bancaire avec Desjardins est impossible d'où le 4*. Par contre, j'ai reçu rapidement reçu un appel du service à la clientèle pour me proposer une alternative. Donc, excellent service à la clientèle. BRAVO!!

Great service! Fast and professional. Thanks!

Thankyou guys I will be placing another order soon

Excellent customer service !
Very easy to order on line with a variety of payment methods.
I have dealt with Sprott several times and always receive excellent service, they are very professional!
Thank You Sprott !

I like working with Sprott friendly attentive and focused

Very professional and overall great experience

Excellent Experience!!! From Curtain Call!To Curtain End!!
Thank You!!!

I was going to wait on this review until shipment arrived, but I am confident it will arrive today and so going ahead now.

There has already been a post-review of this order and so I will not elaborate further on all the details, except to mention a couple of possible easy wins for you that may make future ordering a little nicer.

1. For me personally, I was not so keen on the FI choices. I think you had PC Financial, but I wasn't sure if this would take me to Simplii Financial. It could be confusing for some and may just be a matter of updating this logo. I have TD bank too, but know what you may be dealing with there to kick these guys into shape. So no worries on that one.

2. The link on the shipment tracking, took me to an internal page that just showed the shipper and tracking # again. Of course I was able to copy and paste this # into FedEx tracking, but it would nice if this link took me directly to this FedEx page with the results already presented.

I have been in corporate long enough to know that a good company is not one that never has problems, but rather has good procedures and follow up when problems arise. On that note, I give you full marks.

As of this writing the FedEx tracking is showing my delivery as Pending with an expected delivery of Yesterday. I figure the guy went off the road (of course hope not) and that my package will arrive today. Their automated response systems for the most up to date information is like a Merry-go-Round of frustration. I understand though that this is beyond your immediate control right now. I can lean on them if need be, but hopefully not. Up to you if you want to give them a gentle nudge.

Overall I am pleased and delighted I found you folks. I am on the weekly wrap-up all the time and learning tons. I have been very Impressed with your company. I hope everyone is well and stays well. Sorry if we got of to a rocky start.

Warmly,

Jeffrey Green

The new computer system was giving your sales person issues. He was accommodating so the wait for "things to work" was ok.
I was passed on to Danielle in operations to get the FED X labels and costing finalized. She did a great job. The turn around time for my shipment to to be received, cleared and money wired to my account was fast and accurate.
My complaint over the 8 years of buying and selling with Sprott Money has always been the lack of staff to handle me calling in. It is always a message left and hours latter a return call. I have always felt that you are understaffed. Your confirmations are generic and it seems to me that sometimes your people are confused whether they are shipping, buying or adding to the vault. It is the way that you are trying to have a one form does all. It looks cheap which is not a good look for people handling my money. Good thing Sprott has an excellent name in the market.

Excellent customer service from a trusted name!

Sprott is a great company with prompt service and reasonable prices. Due to the Covid-19 lock-downs it took over 3 months to receive my order. Sprott protected me by refusing to ship until the delivery company would guarantee insurance and require a signature on delivery. Sprott is a PM dealer of quality and character, attributes vital to maintain confidence and trust in what can be a shady industry at times. Would recommend them to anyone who wants to buy PM.
Sincerely
Patrick

The selling spread seemed high...perhaps as much as $10 oz too high on gold.

It was my first time buying experience with Sprot. Knowledgeable and professional staff made it so easy and prompt transaction. I am very satisfied and happy, will strongly recommend to the friends.

First time ordering and all has gone smoothly, thanks. CV

I've ordered from Sprott several times over the past decade. Never had any issue. Customer service is excellent. Website easy to navigate. Precious metals always delivered when promised and in perfect condition. And pricing is very competitive.

Sprott also shows that they appreciate your business. One time, they sent me a free one ounce silver round just to say thank-you for my business. It's not often that you'll find a company that will do this. In fact, I can't recall a single time where a business sent me free product just to say thank-you.

I have dealt with Sprott several times and always receive excellent service, they are very professional with very prompt shipping, received my order in 3 days. I particularly like the very discreet shipping packaging.
I would highly recommend them.

It is apparent that this dealer does NOT have sufficient staff to handle their client load in a timely manner! Also, their administrative procedures are not well defined, and their forms are far from user friendly, as well as not having ANY guidelines or directions concerning how to fill them out. I was due a payment of almost mid-5 digits, and it took them a full 5 business days to get the payment into my bank account. We all know the time/value of money, and it looks to me like they hang on to their money as long as they can! In all fairness, I would say that if I were running their operation, that's EXACTLY what I would do, but being on the other side of the fence, such practices are NOT appreciated!

I have been with Sprott Money for years. Would not do business with anyone else.

The staff are incredible to deal with and management is great.

Special thanks to Daniela and Robert!

Peter D.

I was referred by a family member who heaped praise on these folks and he was right. Great experience from the first call with Robert right through to delivery. I will be a returning customer.

When a snag was hit with my bank regarding payment, the team at Sprott Money jumped in immediately and helped resolve it quickly. Though the issue was not of their making I truly appreciate the superior customer service and assistance they provided.

Before making my first purchase in precious metals, I’ve followed the space for over five years. Sprott Money was the clear favorite in my research and didn’t disappoint. They were easy to work with, transparent and flexible. Which is why I’ve continued doing business with them.

The products are excellent, especially the Sprott1oz rounds, The site is easy to navigate, and receipts for payment and shipping were received very quickly, and the items were here within 3 days of ordering. Very impressive product, and shipping time, especially when compared to some others who wait 2-3 weeks before shipping. Will definitely be ordering from Sprott again very soon.

I have dealt with Sprott Money several times - always a positive experience. They are highly professional and I recommend them without reserve

Very happy with the purchase, I got exactly what I want, excellent deal and a sealed tube. Also, my order arrived the next day after Sprott Money Received the money, I like that very much, I will buy again from Sprott Money and recommend them to a friend.

Very easy to order on line with a variety of payment methods. I liked bill payment method through the bank. Follow up emails confirmed order status as well as a personal phone call from the company to ensure my satisfaction. Will always use Sprott Money now for purchases.

Exceptional first time service experience. User interface for account creation and trade execution was exceptionally slick, intuitive and easy to use. Sprott Money eliminates the grief of the FINTRAC and KYC process. Will definitely use them again. The guy whose name is on the company monicker earned his reputation as being a no BS, stand-up guy. Eric Sprott's fingerprints are all over this. Well done.

Thank you for the smooth execution of the transaction. Whole process was efficiently handled and money was processed very quickly. Questions sent regarding the transaction was answered promptly. Appreciate the great service!

I've dealt with Sprott Money numerous times. It's all been good, no problems, no complaints, and no hidden fees.

Words cannot express the outstanding excellence of Sprott Money Ltd. staff, products, storage & reliability. We have dealing with them now for 4 1/2 years & have always found them to be efficient, accommodating & reliable. In to-days world, TRUSTWORTHINESS is priceless & rare - Sprott possesses this in spades!