US Gold Bureau Pending Moderation

I ordered some random year Morgan Dollars. USGB sent me all 1921 Morgans. When USGB called me a couple of days after delivery to inquire about my satisfaction, I explained what went wrong. The man told me he would look into it and get back to me. I am still waiting three months later.
The rip-off is only about $50 but it's the principle of it to me. A penny or a million dollars. It's still cheating.
The five 1921 Morgans I was sent were charged at$30.36 each instead of $21.75 which they were advertised at online. The random year Morgans were $30.60/
Anyway. Plenty of good dealers out there otherwise.

Made a order over 2k dollars as my personal account rep told me to. Placed order via echeck using Wells Fargo, 24 hours later I get a email stating my order is on hold and I have 3 days to respond or the order will be canceled. I called spoke to my rep who later transfered me to a account agent that stated they need to verify my mailing address and I should send a bank wire. Now keep in mind I just bought bullion off 3 other larger dealers in the same week using the same payment type and all 3 orders were shipped out without question. Since my order was placed with gold bureau spot price in 24 hours was up almost half a dollar, times that to the 300 plus coins I was going to purchase. The sales rep said give me your social and we will run it to see if we can verify your address, I told her I can send you via scanned email my license, bank statement, utility bill, passport and other supporting documents and she replied let's wait to hear back from the security team about your social and if not you can send a wire. Now I called the bank and a wire is 20 dollars, which is a added cost to me and increases the price of the coins I had bought. So I waited and she said if she didn't have a answer for me today she would call tomorrow. 5 hours later I got a email stating my order was canceled and I could place a new order and preferably using a bank wire. So now your email said 3 days, rep said call you tomorrow and in 5 hours my order is cancelled (probably due to me getting the coins cheap and the spot raised high the next day) here is a cut and paste of the email.

Your recent order with the U.S. Gold Bureau has been cancelled.

You may choose to place a new order, using a different method of payment, preferable a Bank Wire Transfer. You can make this selection at check-out. Please see our website for our Bank Wire Instructions.

We apologize for any inconvenience and hope to serve you again in the future.

Sincerely,
The U.S. Gold Bureau Team
(800) 775-3504

Look at them on eBay, many many negative feedbacks for canceling orders. I will never use them again nor should you, there are many other sites to buy cheaper and not wait two days for them to cancel just because you got a good deal.

U S Gold Bureau cancelled my silver coin order although their charge to my credit card had been processed 8 days prior. Customer service personnel became rude and could not provide a coherent answer when asked why my order had not yet been shipped. I'm amazed that this company attempts to pitch IRA investments when they failed to ship a relatively small order of coins for which they received payment over a week prior. Please read other reviews before doing business with this company.

placed order, they took money out of my account t, stI'll have not received order, almost 2 weeks now. called them on to find they have very unprofessional customer service. Downright rude now. Will Never buy from this company again. couldn't imagine thsee people handling my retirement money. eek!! beware

US Gold Bureau put a listing on ebay for a roll of silver eagles at $326 in order to get the names and addresses of bullion buyers. Then a few hours later they cancelled over 1100 orders. This incident occurred on 12/8/17.. I urge you not to buy from this company because they have a history of scamming their customers going back to 2009. They have paid off Ripoffreport.com's extortion fee to so that no more complaints against ROR will be published.

[Redacted] I have always had great experiences with USGB. My adviser took the time to find out what I was looking for before making any suggestions. Made great suggestions and my portfolio has remained positive even in a down market. [Redacted]

Only reason I give a 1 is there is no choice for a lower rating. I have never dealt with a worse company ever! I have been harassed by sales and customer service. Do not buy here. Don’t do it. Hoping for a class action lawsuit. Hard to believe they have stayed in business and out of jail.

Have ordered numerous times at USGB.
Always have gotten what was ordered.
Get good service from account representative.
Order from USGB on a regular basis.

Ordered on October 10th with funds directly deducted from my checking account on October 13th. As of October 24th no product has been received and there has been no notification of shipment. Did business with them earlier in the year and it took a lot of calls and emails to get them to ship back then as well, so this appears to be their business model. This will be my last order with USGB.

Do not buy from this company. They used the same ploy on me. I placed my order on 08/19/2016 and they held it for over three week until the price of gold went up and then informed me that my order had been cancelled but that I could re-order at a higher price. They said that it was cancelled because they needed my SSN. They also tried the hard sale tactic push to try to get me to buy proof coins at an extremely high price.

Since I no longer trusted the company, I was relieved that the order was cancelled. After the order was confirmed as cancelled, I placed the same order with Provident Precious Metals. The order went through the same day and I received shipping confirmation the next day. I also did not have to give them my Social Security Number. Makes me nervous what a scam company like this would do with my SSN.

Ordered Royal Canadian mint 10 oz silver bars and paid the higher premium but received the cheaper generic 10 oz silver bars which on their own site were selling for a significantly lower premium . No explanation given and not even refunded the price difference . No reply to my email regarding the issue :

My recent purchase experience was the worst yet..Made a purchase from the website after verbally confirming availability and price of item. US gold bureau sent confirmation email. They disclose a "all sales final" in their purchase policy. My credit card company confirms the funds were transferred to USGB. 3 days later, Tyler from USGB calls me to say I owe them another $800 more before they'll ship out the coin I purchased. He explained their website was not updated properly and the wrong price was printed at the time of my purchase. This is after I told him I spoke to a representative inquiring about the price and availability of this coin before I made the purchase. Had they told me the website pricing was incorrect and the coin was $800 more, I wouldn't have gone through with the purchase. USGB customer service calls me and tells me their website has price "anomalies". If you can't trust their website and representatives on providing the correct price quote, who can you trust? They said they'll refund my credit card...I hope! Caution all future buyers!!!! Watchout for bait and switch!!!

Did EFT transfer on May 24th.. called about order.. Got the rudest feedback from both agent and customer service..

Money out of my account 10 days ago.. but they say they have to verify that I AM ME?? are you kidding..

never buy from them.. IM GOING TO SMALL CLAIMS COURT TODAY TOP TRY AND GET MY MONEY BACK

BRETT SCULLY

This coin was overpriced by 38% based on what I could have purchased it on Ebay.
My fault for not checking it on other sites and taking the word on this company

Placed an order for 75 oz of silver. Paid by electronic funds transfer through my checking acct. Got a call they needed to verify my address and needed last 4 digits of my soc sec #, which I refused to provide. Salesman said he try to verify address. Why this was an issue is unknown to me, was only told they had to prevent fraud. How there would be any fraud when I was paying in advance was unknown to me. Never had someone from a web site ask for soc sec #. A week goes by, get the same call, still can't verify address. I did move just over a month ago, but I offered to send a copy of my driver's license with my current address. This was not acceptable to them, they only wanted my soc sec #. Had to cancel the order. In the meantime, silver had gone up 5%

Would not do business with this company. They deliberately ignored several communications until item was shipped so they could avoid working out the issue. A tone of dishonesty appears to be an underpinning of their culture.

I placed an order with this company in August after emailing them for information. First let me say that they are indeed a legitimate and licensed precious metals company and I did receive what I ordered. I've heard many bad things about this company that don't seem to make sense or are just flat out untrue. But based on my experiences, I can see why some may complain about certain aspects of this company.

Sales and Marketing - Yes, their emphasis is to get you to buy certified coins as an investment. Yes, the sales folks will make a better commission if you buy these coins with a higher premium. My first experience was with a salesman (they call them agents) was a hard upsell attempt at certified gold coins costing $5000 a piece. I previously told this man that I was interested in silver American Eagles, and yes I got frustrated. I called back and asked for a different agent and got one that actually listened to me and what I wanted after I made it perfectly clear that I did not want graded coins. I am a silver stacker. Silver stackers aren't interested in graded coins; especially graded gold coins. Once I made my investment interests PERFECTLY clear, then we made some progress and I ordered what I wanted to order. I explained to my new agent that I was not going to be a high dollar investor but I would be a consistent investor if treated right, and I have been ever since. If you don't want the upsell, just get straight to the point and say no. You're the customer. To her credit, the second agent was awesome.

Their silver prices are some of the best out there with regard to their premiums over spot. They are consistently cheaper than Apmex.com and ProvidentMetals.com. The main draw back to this company is their horrendous $15 shipping charges. Why anyone would pay that, I don't know. I am fortunate in that I live in Austin, Texas where the company is and what is not advertised is that you can request to go in person to pickup your order. Just make an appointment with your agent once your order comes in. I must say that going in person to pickup my order was an experience. Even though I made an appointment and they knew I was coming, I was still challenged at the front door to their lobby before I could even ring the door bell. They have a secure facility so I wasn't going to be barging in unseen. This tall, grey haired man in a pink shirt challenged me at the door and asked me what I wanted. I told him I was there to pickup and order. At first he didn't seem to believe me, but eventually let me in once I told him the name of my agent. If USGB reads these reviews, I suggest a friendlier greeting. I understand security but you ARE a business that entertains clients. Don't make them feel like intruders. However, once I met with my agent, everything was fine and the bullion I ordered was awesome!

Be patient when you order. It takes 2-3 weeks to get your order. I didn't mind waiting since my price was locked in. I have also seen some clients complain that they are made to sign for their orders when it is shipped. To me that's the dumbest complaint I've heard. That's extra security for you. If you're driving distance, pay by e-check and go in person to pickup your order. You save LOTS on overhead. One major goal of precious metals buying is to get it as cheap as you can.

All in all, I give USGB a decent rating for most things except shipping time. But I knew that going in. In conclusion, yes, they emphasize graded coins as an investment and will offer those to you on the phone. Some of their "motivated" agents will try hard to upsell you. Hang up the phone or ask for someone else who will listen to what you want.

This company is a complete scam. They will stall and delay shipment until the cost of your order is cheaper for them to purchase and even then will continue to stall. Good luck getting your "rep" to return a phone call. It won't happen. Same as your delivery.

Don't trust these people for anything

I ordered from this company on ebay and my shipment was sent by FedEx with a tracking number. When the shipment arrived FedEx left a notice on the door that I must sign to receive the shipment. So I thought I could just call FedEx and have it held at the local hub and pick it up there. So FedEx tells me that the way this company ships you must sign for it at the address that it is shipped to. This means I have to miss a day's work to stay at home to sign for a package? I received an e-mail from Rhonda at US Gold Bureau that said "I can put in your file for future reference that you want your shipments to be held at a Fedex hub, but unfortunately, it is against my company policy to change the trajectory of your package once it leaves our facility. If you cannot retrieve it the three times Fedex tries to deliver it, it will be sent back to us and we will make sure to note that in your sales record." I ordered from them again and the same thing happened. Otherwise, I was happy with this company, but I can't take a day off work to sign for a package.

I have order 100GR gold from this site on Apr 10 2015. I even received a Order confirmation email.
I gave it a week time to look at my bank account to see the status of the order.

Nothing has happend and I call them immediately. The person I spoke to is Tyler.
I asked him the status of the order. He says the transaction didn't go through bcoz my address of the bank account and the shipping address doens't match. So the order has been cancelled.

I never received a cancellation email nor my address is different.
When I asked him why didn't they contact me and ask me for a wire transfer when the transaction haven't gone through when they have my number and email information..,,,
Most importantly,,, I told him I never received a cancellation email...

That's when he mentioned he is cancelling it while he is talking to me on phone.
And immediately he corrects himself saying it's not he who cancelled it they have a third party system that checks for the address verification.
And mentions,,, because I called them Today (Apr 17th) and the gold price has gone up, I need to pay them the extra amount.

He doesn't know what he is talking about first of all,, as my address exactly matches the shipping address.... This is a Scam!!! and just because the price went up today,, they want me to pay the extra amount.... It would have been professional if they called me and said it instead of making me wait for next how many ever days and tell me this when I myself give them a call..

My intentions were to order 1/2 oz of gold, I called to change to a different coin ( still 1/2 oz).Talked with Tyler who did the same as other reviewer, laid on the HEAVY sales pitch of Proof coins , told him my intentions were to by half ounce of gold. I got a 2014 1/4 oz. proof coin which I paid too much for. Rookie mistake, as I do know the difference between BU & certified coins, although this was my first gold purchase. Should have stayed with my original order, I would be happier if I made the wrong choice all on my own instead of letting someone else talk me into something I really didn't want and probably won't make my money back on. I sent back their " how did we do " card and have not received any sort of reply.

Sales Rep was very nice and "VERY INFORMATIVE" especially for a newbie like myself. Of course I have nobody to blame except myself. I am easily in the hole $5k+ on my investments due to my own stupidity and ignorance. DON"T FALL FOR THE COIN SET OFFERS THEY ARE A PURE RIP OFF!!!!! Hopefully in 20 years my investment will be worth something.

I have made multiple purchases from the U.S. Gold Bureau and Ben has been extremely helpful. I have purchased high end gold sets as well as silver and gold coins. Ben has been there to explain the different types of products and helped me understand the value based on scarcity and coin ratings. I have been extremely satisfied with the products received. Furthermore, I would recommend the U.S. Gold Bureau to anyone looking for quality gold, silver, and even diamonds.

Well the sales people are very persistent and have there script down pat to CON Vince you into ordering their product stating that they have the best price on the product. While I was in the process of placing the rder through their very convincing Salesperson I later found the smae Identical set at APMEX a reputable company at $1225.00 less. Of course they have no after hours C/S . They try to convince you they are giving you the once in a lifetie opportunity while they are screwing you. Then they have this double talking confirmation system that isnt worth the efforet. It is Federal Law that you have 3 days to rview any contract or order . SO I will instruct my bank to not process the check if they do not meet the price of apmex 44225.00 opposed to their special discounted price of $5400,00

US Gold Bureau is a big scam, that almost ripped me off $1800. Didn't do my homework fully until after I made an order, and called quickly to cancel in literally 10 minutes. We'll see if I have to call my bank to put a stop on any funds that continue in spite of my request to cancel. Jeff Cotney is the guy I dealt with.

US Gold Bureau claims 2 weeks delivery after cashing my bank check in 3 days. I am hiring a lawyer to sue for recovery of my money plus cost of litigation and the aggravation. Order ID 20001104. Copy of this post is being forwarded to US Gold Bureau under separate email.

Let me clear - I never purchased anything from this US Gold Bureau. I was seriously thinking about buying from them, but I found better pricing elsewhere. However, I did set up an account with my name, address, and phone number. BIG MISTAKE! I receive a call from them at least once every two weeks. An annoying sales call - when I finally realized they were not going to stop, I asked the girl to take me off her list...and she continued to try to sell me. "Don't you want to protect your assets?" was the line of questioning. Yes, from the likes of your company.

Hi,
Recently I bought a 100grms gold bar from US GOLD Bureau. I ordered the bar on 12/12/13. When I ordered the bar I've been told that I'll receive the bar in 15 days. On 12/23/2013 I've raised help desk ticket (GMJ-84894) with US GOLD Bureau asking for the status of the order.

Then they come back and said they require my Social to process my order, immediately I've provided the same. I am really upset with this as they've not even bothered to contact me if they have insufficient information. They only respond if the customer is asked for status.

I received my bar on 01/12/2014 i.e. after 1 month. That to it is not matching with the portrait shown from their web site. In the site they have "The Perth Mint" but I received "Succie" bar. I was upset with this kind of change also felt very depressed.

With grateful sorrow I am making this complaint so that other customers will not be cheated like me. One thing I noticed is they deliver the gold bar when the price has come down after I order.

I ordered online from these guys and wired the money within a few hours. They called the wrong number to confirm the order with me and then did not return my messages. When I got into contact them days later, the price of silver had gone higher and they wanted me to wire them more money to cover the current price. They would not honor the price of the objects at the time that they received my wire. Find a gold vender with some honor. Not these guys

Avoid this company! Their website says to set up an account online, wire funds into this account, and a sales rep will call to advise you on purchasing precious metals. When you follow their instructions, a sales rep will call you - not to help you order gold bullion, but rather to give you a high pressure sales pitch. Their objective is to sell you very expensive gold proof(Proof70) coin sets. And they don't take no for an answer. Obviously their salesmen are paid commissions based on sales, and Proof 70 coins have the highest markup. Their bullion prices are nothing special, and the high pressure up-selling tactics are infuriating!