Birch Gold Group

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Birch Gold Group logo
Silver Twin Maple Leaf
Gold American Buffalo
Silver American Eagle
Conference Room
Reception

Company Overview

 
4.5 (8)

Location

State
California
City
Burbank
Address
3500 W Olive Ave, Suite 730
ZIP
91505

Contact Information

Phone
(800) 355-2116

Birch Gold Group helps Americans diversify their savings with physical gold and silver. You can buy your precious metals for physical delivery to the location of your choice. Or, you can invest on a tax-deferred basis by rolling over an IRA or eligible 401(k) into a Precious Metals IRA. There are zero tax implications to make this move, and you pay no taxes on your investment for as long as your gold and silver remains within the account.

Birch Gold is A+ Rated with the Better Business Bureau, AAA Rated with the Business Consumer Alliance, and has thousands of satisfied customers. Read some of our 5-star reviews here: https://www.birchgold.com/customer-reviews/

User reviews

Average user rating from: 8 user(s)

4.5
 
Overall Rating
4.5
 
Shipping Time
4.5
 
Customer Service
4.5
 
Buying Experience
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Ratings (the higher the better)
  • Shipping Time
  • Customer Service
  • Buying Experience
Customer's Experience
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Comments
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Jake

Reviewed by Anthony | October 17, 2019

Jake at BGG is a wonder to work with. When I first started to talk to him and the rest of the team, I was also talking to some other companies. I wasn't really sure which to go with. But after speaking with Jake and the other companies, it was clear that this was the guy and the company that I wanted to work with. He was so helpful, so educating, so insightful. Could not have done this without his support.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Jake at BGG is a wonder to work with. When I first started to talk to him and the rest of the team, I was also talking to some other companies. I wasn't really sure which to go with. But after speaking with Jake and the other companies, it was clear that this was the guy and the company that I wanted to work with. He was so helpful, so educating, so insightful. Could not have done this without his support.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Great Team

Reviewed by Arman | October 04, 2019

Investing isn't my thing but I knew that I wanted to see how I could buy gold for my retirement account. Given my lack of knowledge, the team at Birch Gold Group went above and beyond at telling me what I needed to know and getting me comfortable to make a move. Thank you to Sheldon and Zack and Susan! Without them I would never have had the confidence to do this.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Investing isn't my thing but I knew that I wanted to see how I could buy gold for my retirement account. Given my lack of knowledge, the team at Birch Gold Group went above and beyond at telling me what I needed to know and getting me comfortable to make a move. Thank you to Sheldon and Zack and Susan! Without them I would never have had the confidence to do this.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Excellent Gold IRA Service

Reviewed by Melissa | September 24, 2019

Been looking at doing a Gold IRA for several months now. I came across Birch Gold first but still researched some other companies. Ultimately I chose them, and I can report that this was a wise choice. The service from this team is as good as it gets, they never let a call or email go unanswered, I always felt like they were taking care of me. If you are considering a Gold IRA, you should check them out.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Been looking at doing a Gold IRA for several months now. I came across Birch Gold first but still researched some other companies. Ultimately I chose them, and I can report that this was a wise choice. The service from this team is as good as it gets, they never let a call or email go unanswered, I always felt like they were taking care of me. If you are considering a Gold IRA, you should check them out.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Rollover 401k to IRA

Reviewed by Timothy Bowling | September 02, 2019

Birch Gold Group helped me roll over my 401k into an IRA with gold and silver. They took time to explain the whole process to me and made sure that I was 100% committed before proceeding. They answered all of my questions along the way. It was a good experience.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Birch Gold Group helped me roll over my 401k into an IRA with gold and silver. They took time to explain the whole process to me and made sure that I was 100% committed before proceeding. They answered all of my questions along the way. It was a good experience.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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MISLEADING

Reviewed by ERIC | August 01, 2019

Do your due diligence. I wanted a gold IRA during the Obama years as I was concerned with the US dollar. I explained my concerns to the rep. We had a long conversation about this matter and the state of the economy, the US dollar, etc... In the end, the rep convinced me that buying proofs was the best way to go. I now know that purchasing proofs completely contradicted my concerns. They were not concerned with my interest, only their own. I was too trusting with the rep and should have done more research on what I was investing in. I have lost over 50% of my original investment. I would avoid doing business with this company.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
Do your due diligence. I wanted a gold IRA during the Obama years as I was concerned with the US dollar. I explained my concerns to the rep. We had a long conversation about this matter and the state of the economy, the US dollar, etc... In the end, the rep convinced me that buying proofs was the best way to go. I now know that purchasing proofs completely contradicted my concerns. They were not concerned with my interest, only their own. I was too trusting with the rep and should have done more research on what I was investing in. I have lost over 50% of my original investment. I would avoid doing business with this company.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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Positive experience

Reviewed by Sam | February 19, 2019

My personal experience with Birch Gold Group was very good. The employees are all really insightful and knowledgeable. I can't imagine a better experience anywhere else.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
My personal experience with Birch Gold Group was very good. The employees are all really insightful and knowledgeable. I can't imagine a better experience anywhere else.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Second purchase

Reviewed by Brian | January 21, 2019

This was the second time that I've bought from Birch Gold, this most recent time went as well as the first. They are knowledgeable and follow through on their word. Both purchases have been great.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
This was the second time that I've bought from Birch Gold, this most recent time went as well as the first. They are knowledgeable and follow through on their word. Both purchases have been great.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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A+ Service

Reviewed by Mike | January 11, 2019

The Birch Gold Group provided me with excellent and fast service. I had a good idea of what I wanted to buy and they explained my options and pros and cons of each. With that education I was able to make a selection that I was confident in. My delivery arrived a few days ago and I could not be happier with how the whole process went. Thanks to them.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
The Birch Gold Group provided me with excellent and fast service. I had a good idea of what I wanted to buy and they explained my options and pros and cons of each. With that education I was able to make a selection that I was confident in. My delivery arrived a few days ago and I could not be happier with how the whole process went. Thanks to them.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you?