They answered the phone the first 2 times i called. They sent an email telling me how to pay, I paid via wire transfer. I did not recieve any reciept for the money I sent them, nor was tracking info sent. I ordered 3 rolls of silver eagles and a single gold eagle. The silver eagles were delivered to my mailbox but the gold eagle was shipped signature required via ups, it eventually was returned to sender due to me not being home during the day and no other options are available. So now they will not answer my calls nor my emails. They obviously use a cell phone and dont answer your call if you have already been a customer.

When you want to buy, they give great fast service. But, when you want to sell back, they are very slow to responding to emails or phone messages. I have sold back some gold bars in the past, and it took them a couple of weeks to reply to me. I am wanting to sell back some more gold bars, sent them three emails and left one phone message. They have yet to reply as the price of gold drops.

This was my first experience buying physical gold. Dealer was very helpful explaining the process. The money left my account on a Tuesday and the coins were delivered to my house on Friday. The dealer was very responsive. Everytime I emailed a question he responded immediately. Will be happy to do business with DBS again!

Bought mint tubes. Took excessively long to clear the check and mail the items. Communication wasn't the greatest. Finally delivered.

Had a very nice telecon w/ David Smoler. He told me he had the product I wanted in hand. Turns out it shipped from MA not CA. He offered a miniscule discount which he added to the invoice rather than subtracting. I had to get him to correct that problem. He sent a conformation for my bank wire, saying that he would send a final invoice and tracking number when the shipment left his warehouse. He never did that until I called to ask what was going on after his 5 day max ship time expired. He said he would check with his IT Dept. to find out what fell thru the cracks. Never heard back. Large markups, errors, poor communication, misrepresentations. Never again.

Great price (lowest markup I've found). Web site is very professional works great. Communication about order status is very prompt. Gold was packaged and shipped very professionally. Would definitely recommend and buy from again.