DBS Coins

https://media.golddealerreviews.com/thumbnail/430x430c/e3/e3/f2/dbs-coins-34-1410355932.jpg
DBS Coins

Company Overview

 
2.5 (8)

Location

State
California
City
Monarch Beach
Address
14 Monarch Bay Plaza #234
ZIP
92629

Contact Information

Phone
(888)-327-9205

DBS Coins is a large gold and silver bullion distribution company.

We serve small investors as well as large purchases. Our key to success is our excellent customer service, and we strive to make every transaction fit your needs.

User reviews

Average user rating from: 8 user(s)

2.5
 
Overall Rating
2.4
 
Shipping Time
2.4
 
Customer Service
2.6
 
Buying Experience
Already have an account?
Ratings (the higher the better)
  • Shipping Time
  • Customer Service
  • Buying Experience
Customer's Experience
Please enter your order ID provided when you made your purchase. It will not be shown on the website but helps to determine the authenticity of the review.
Comments
Please enter the security code.

Deceptive, fraudulent, evasive! Stay away!

Reviewed by Ken | March 04, 2019

I had ordered from them previously with little issue (delayed shipping, but never a big deal). My last 3 orders occurred over a month ago. One says it shipped, yet the post office claims it was never received by them. The next one says processing (for the last 45 days) and the most recent says “on hold” for the past 43 days.
They have collected my money on all orders
I have left no fewer than 10 messages over the past 3 weeks and have not received a phone call, emailX text message NOTHING!! Stay clear, there are way to ma y reputable precious metals dealers to give your business to!

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
I had ordered from them previously with little issue (delayed shipping, but never a big deal). My last 3 orders occurred over a month ago. One says it shipped, yet the post office claims it was never received by them. The next one says processing (for the last 45 days) and the most recent says “on hold” for the past 43 days.
They have collected my money on all orders
I have left no fewer than 10 messages over the past 3 weeks and have not received a phone call, emailX text message NOTHING!! Stay clear, there are way to ma y reputable precious metals dealers to give your business to!
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Was this review helpful to you? 

BEWARE - TOTAL FRAUD COMPANY!

Reviewed by Tamara j marraffa | February 14, 2019

I am new to silver stacking and have been ordering from various companies for about a year without any issues. This all changed when I placed an order with DBS Coins. I paid on the 26th of January and they sent me a receipt and usps tracking on January 30th. It is 3 weeks later and the tracking shows it was never transferred to usps for shipping. I emailed them numerous times and got no response. I also called twice and left 2 messages with no response back. Thank goodness I paid using Paypal and have filed a dispute with them. Dbs HAS STILL NOT RESPONDED even to Paypal lol.. TOTAL FRAUD COMPANY. I would advise to buy elsewhere if you want a hassle free transaction and would like to receive what you payed for.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
I am new to silver stacking and have been ordering from various companies for about a year without any issues. This all changed when I placed an order with DBS Coins. I paid on the 26th of January and they sent me a receipt and usps tracking on January 30th. It is 3 weeks later and the tracking shows it was never transferred to usps for shipping. I emailed them numerous times and got no response. I also called twice and left 2 messages with no response back. Thank goodness I paid using Paypal and have filed a dispute with them. Dbs HAS STILL NOT RESPONDED even to Paypal lol.. TOTAL FRAUD COMPANY. I would advise to buy elsewhere if you want a hassle free transaction and would like to receive what you payed for.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Was this review helpful to you? 

Pretty sketchy

Reviewed by Mike | September 10, 2018

They answered the phone the first 2 times i called. They sent an email telling me how to pay, I paid via wire transfer. I did not recieve any reciept for the money I sent them, nor was tracking info sent. I ordered 3 rolls of silver eagles and a single gold eagle. The silver eagles were delivered to my mailbox but the gold eagle was shipped signature required via ups, it eventually was returned to sender due to me not being home during the day and no other options are available. So now they will not answer my calls nor my emails. They obviously use a cell phone and dont answer your call if you have already been a customer.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
They answered the phone the first 2 times i called. They sent an email telling me how to pay, I paid via wire transfer. I did not recieve any reciept for the money I sent them, nor was tracking info sent. I ordered 3 rolls of silver eagles and a single gold eagle. The silver eagles were delivered to my mailbox but the gold eagle was shipped signature required via ups, it eventually was returned to sender due to me not being home during the day and no other options are available. So now they will not answer my calls nor my emails. They obviously use a cell phone and dont answer your call if you have already been a customer.
Overall rating 
 
1.3
Shipping Time 
 
2.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Was this review helpful to you? 

Slow to respond when you want to sell back

Reviewed by Richard | March 09, 2018

When you want to buy, they give great fast service. But, when you want to sell back, they are very slow to responding to emails or phone messages. I have sold back some gold bars in the past, and it took them a couple of weeks to reply to me. I am wanting to sell back some more gold bars, sent them three emails and left one phone message. They have yet to reply as the price of gold drops.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
When you want to buy, they give great fast service. But, when you want to sell back, they are very slow to responding to emails or phone messages. I have sold back some gold bars in the past, and it took them a couple of weeks to reply to me. I am wanting to sell back some more gold bars, sent them three emails and left one phone message. They have yet to reply as the price of gold drops.
Overall rating 
 
2.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
4.0
Was this review helpful to you? 

gold coins

Reviewed by Greg | April 01, 2013

This was my first experience buying physical gold. Dealer was very helpful explaining the process. The money left my account on a Tuesday and the coins were delivered to my house on Friday. The dealer was very responsive. Everytime I emailed a question he responded immediately. Will be happy to do business with DBS again!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
This was my first experience buying physical gold. Dealer was very helpful explaining the process. The money left my account on a Tuesday and the coins were delivered to my house on Friday. The dealer was very responsive. Everytime I emailed a question he responded immediately. Will be happy to do business with DBS again!
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Fair Place- Decent Price- Long Wait

Reviewed by Uncle Sammy | February 18, 2013

Bought mint tubes. Took excessively long to clear the check and mail the items. Communication wasn't the greatest. Finally delivered.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Bought mint tubes. Took excessively long to clear the check and mail the items. Communication wasn't the greatest. Finally delivered.
Overall rating 
 
2.3
Shipping Time 
 
2.0
Customer Service 
 
2.0
Buying Experience 
 
3.0
Was this review helpful to you? 

Purchaser

Reviewed by Charles Rapp | February 12, 2013

Had a very nice telecon w/ David Smoler. He told me he had the product I wanted in hand. Turns out it shipped from MA not CA. He offered a miniscule discount which he added to the invoice rather than subtracting. I had to get him to correct that problem. He sent a conformation for my bank wire, saying that he would send a final invoice and tracking number when the shipment left his warehouse. He never did that until I called to ask what was going on after his 5 day max ship time expired. He said he would check with his IT Dept. to find out what fell thru the cracks. Never heard back.

Large markups, errors, poor communication, misrepresentations.

Never again.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
Had a very nice telecon w/ David Smoler. He told me he had the product I wanted in hand. Turns out it shipped from MA not CA. He offered a miniscule discount which he added to the invoice rather than subtracting. I had to get him to correct that problem. He sent a conformation for my bank wire, saying that he would send a final invoice and tracking number when the shipment left his warehouse. He never did that until I called to ask what was going on after his 5 day max ship time expired. He said he would check with his IT Dept. to find out what fell thru the cracks. Never heard back.

Large markups, errors, poor communication, misrepresentations.

Never again.
Overall rating 
 
2.0
Shipping Time 
 
2.0
Customer Service 
 
3.0
Buying Experience 
 
1.0
Was this review helpful to you? 

Great price and great service

Reviewed by AT | August 09, 2012

Great price (lowest markup I've found). Web site is very professional works great. Communication about order status is very prompt. Gold was packaged and shipped very professionally. Would definitely recommend and buy from again.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Great price (lowest markup I've found). Web site is very professional works great. Communication about order status is very prompt. Gold was packaged and shipped very professionally. Would definitely recommend and buy from again.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you?