DBS Coins

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DBS Coins

Company Overview

 
3.6 (4)

Location

State
California
City
Monarch Beach
Address
14 Monarch Bay Plaza #234
ZIP
92629

Contact Information

Phone
(888)-327-9205

DBS Coins is a large gold and silver bullion distribution company.

We serve small investors as well as large purchases. Our key to success is our excellent customer service, and we strive to make every transaction fit your needs.

User reviews

Average user rating from: 4 user(s)

3.6
 
Overall Rating
3.5
 
Shipping Time
3.8
 
Customer Service
3.5
 
Buying Experience
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Ratings (the higher the better)
  • Shipping Time
  • Customer Service
  • Buying Experience
Customer's Experience
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Comments
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gold coins

Reviewed by Greg | April 01, 2013

This was my first experience buying physical gold. Dealer was very helpful explaining the process. The money left my account on a Tuesday and the coins were delivered to my house on Friday. The dealer was very responsive. Everytime I emailed a question he responded immediately. Will be happy to do business with DBS again!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
This was my first experience buying physical gold. Dealer was very helpful explaining the process. The money left my account on a Tuesday and the coins were delivered to my house on Friday. The dealer was very responsive. Everytime I emailed a question he responded immediately. Will be happy to do business with DBS again!
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Fair Place- Decent Price- Long Wait

Reviewed by Uncle Sammy | February 18, 2013

Bought mint tubes. Took excessively long to clear the check and mail the items. Communication wasn't the greatest. Finally delivered.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Bought mint tubes. Took excessively long to clear the check and mail the items. Communication wasn't the greatest. Finally delivered.
Overall rating 
 
2.3
Shipping Time 
 
2.0
Customer Service 
 
2.0
Buying Experience 
 
3.0
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Purchaser

Reviewed by Charles Rapp | February 12, 2013

Had a very nice telecon w/ David Smoler. He told me he had the product I wanted in hand. Turns out it shipped from MA not CA. He offered a miniscule discount which he added to the invoice rather than subtracting. I had to get him to correct that problem. He sent a conformation for my bank wire, saying that he would send a final invoice and tracking number when the shipment left his warehouse. He never did that until I called to ask what was going on after his 5 day max ship time expired. He said he would check with his IT Dept. to find out what fell thru the cracks. Never heard back.

Large markups, errors, poor communication, misrepresentations.

Never again.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
Had a very nice telecon w/ David Smoler. He told me he had the product I wanted in hand. Turns out it shipped from MA not CA. He offered a miniscule discount which he added to the invoice rather than subtracting. I had to get him to correct that problem. He sent a conformation for my bank wire, saying that he would send a final invoice and tracking number when the shipment left his warehouse. He never did that until I called to ask what was going on after his 5 day max ship time expired. He said he would check with his IT Dept. to find out what fell thru the cracks. Never heard back.

Large markups, errors, poor communication, misrepresentations.

Never again.
Overall rating 
 
2.0
Shipping Time 
 
2.0
Customer Service 
 
3.0
Buying Experience 
 
1.0
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Great price and great service

Reviewed by AT | August 09, 2012

Great price (lowest markup I've found). Web site is very professional works great. Communication about order status is very prompt. Gold was packaged and shipped very professionally. Would definitely recommend and buy from again.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Great price (lowest markup I've found). Web site is very professional works great. Communication about order status is very prompt. Gold was packaged and shipped very professionally. Would definitely recommend and buy from again.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you?