Ordered several times. First time in summer 2013, last time in April 2014. Never had a problem. I guess all issues that read were related to international purchases, but for orders withing Canada kitco is good. They ship out of Montreal using UPS. Never have a problem. Called with questions, customer support was good. I would only recommend one thing, they use bank wire and cheques but would be great if we could add them to our checking account and send money that way - like we do with visa and MasterCard. Sending cheques by mail and waiting to clear takes forever. Bank wire worked good.