Review Detail

Business Practice Questionable

Reviewed by Bill Kemp | December 10, 2014

My complaint is about a Business Practice. I signed (created an account) up with Northwest and gave them my basic information and a Credit Card information. I then went to look for several items I was interested in and put them in my basket. I had not completed selecting everything I wanted to purchase when all of a sudden I got a "fraud alert notice" from my Credit Card company. I have a block on my Credit to prohibit an charges less than a dollar charge.

Apparently Northwest Mint charged my credit card .01 cents for no reason.

By the time I got Northwest Mints phone number and called them, I got a 2nd notice saying that they issued a credit for the .01 charge. I then spoke with the receptionist who explained that it was a normal procedure that they charge a person Credit Card to validate that it is a legitimate card. I disagreed with that practice, so she transferred me to sales who then transferred me to "Accounting".

I ended up speaking to their "legal council" who did not even know about the practice and only wanted to research it and get back to me. Needless to say...I told them to cancel my account and did not complete a transaction. I think I saved myself some nightmares.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
My complaint is about a Business Practice. I signed (created an account) up with Northwest and gave them my basic information and a Credit Card information. I then went to look for several items I was interested in and put them in my basket. I had not completed selecting everything I wanted to purchase when all of a sudden I got a "fraud alert notice" from my Credit Card company. I have a block on my Credit to prohibit an charges less than a dollar charge.

Apparently Northwest Mint charged my credit card .01 cents for no reason.

By the time I got Northwest Mints phone number and called them, I got a 2nd notice saying that they issued a credit for the .01 charge. I then spoke with the receptionist who explained that it was a normal procedure that they charge a person Credit Card to validate that it is a legitimate card. I disagreed with that practice, so she transferred me to sales who then transferred me to "Accounting".

I ended up speaking to their "legal council" who did not even know about the practice and only wanted to research it and get back to me. Needless to say...I told them to cancel my account and did not complete a transaction. I think I saved myself some nightmares.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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Written by James
December 31, 2014
Just wanted to comment on this..... This is how authorizing credit cards works. If you use your credit card to pay at the pump for gas..... it does the same thing.
Written by Alan
January 06, 2015
I have had this done by a business to verify a credit card. They can charge one cent to it and then refund one cent to it. If the transactions go through, they know the account is valid. They should have told you about it in advance, though, like I was told.
2 results - showing 1 - 2