Review Detail
Heed The Warnings!
Like others, I assumed that the negative reviews were from a minority of customers. Surely, a company with this many bad reviews couldn't continue in business! How wrong I was! I placed a silver order on Sept 8 and received a projected ship window near the end of November. On the final day of the window, I received an email stating that the new ship date would be no later than Dec 29. On Dec 30, I had not received any notification of shipment, so I called and was told that NW Mint needed an additional 4-6 weeks to ship my order. At that time, I exercised my option to cancel my order and receive a full refund. When I was told to expect the refund in 2-3 weeks, I asked them to expedite the refund and was told that my request would be marked urgent. The refund check was issued on Jan 12, and I finally received it on Jan 20. Thus, they had the use of my money for 4 months. NW Mint expects its customers to pay promptly, but they are slow to act on the orders. The only good thing to come out of this experience is that the price of silver dropped during that 4 month period. I highly recommend that you shop elsewhere for your precious metals.
Customer's Experience
Overall rating | 1.3 | |
Shipping Time | 1.0 | |
Customer Service | 2.0 | |
Buying Experience | 1.0 |
Comments
I'm convinced they are just using customer funds as 0% interest loans to purchase options with no intention of sending product to its small customers.
I wonder of there is a legal option here for class action suits for the way they've treated so many customers in the past...