Review Detail

Mr. Lee placed his order through eBay on a Friday afternoon, which he later claimed was placed "by mistake". We understand that sometimes people make an error (we are certainly not perfect, either!). However, it is not an accurate representation of our efforts to help resolve Mr. Lee's problem to say, "They deliberately ignored several communications until the [sic] was shipped so they could avoid working out the issue." The order was placed by Mr. Lee on Friday, January 22, 2016, and we issued a return authorization and refund on Monday, January 25, 2016 (we are closed on Saturday & Sunday). Our business is built on systems and procedures designed to ensure the safety of our client's financial data and the integrity of every order. We ship thousands and thousands of orders to clients every month, and we work to provide an exceptional experience to all our valued clients.

Taken advantage of.
New to buying coins and thought I was dealing with a reputable company, but feel like I was robbed.Paid aprox. 3600.00 for 2015 pf 70 gold eagles, 1 25.00 1 10.00 and 2 5.00 . No 50.00 coin was included in my set, I was told I could purchase at a later date. Started researching and discovered I had been taken advantage of. After shopping around I found that the average price for the remaining 50.00 coin to complete the set was around 15- 1800.00. Then I was contacted by the sales rep that over charged me for the first coins and was told I could buy the remaining 50.00 coin for 2500.00. THE AVERAGE SELLING PRICE FOR THE 4 COIN SET is 32-3500.00. My total cost to USGOLD would have been 5400.00. To me that is being taken advantage of. WAY OVER PRICED.