Review Detail
10% restocking fee for underweight bullion
Reviewed by
Silverback Stacker |
October 24, 2017
Usually no problem with them. But they messed up two orders in a row. First they sent me copper rounds instead of silver and didn't believe me until they checked their video.
Then they sent me underweight and damaged bullion. They want ME to pay for shipping back to them so that they can charge me a 10% restocking fee. WHAT?! Never again. I've had problems with other dealers and THEY made it better. Not Provident. Their mistake is YOUR problem.
Customer's Experience
Did You Receive What You Ordered?
Would You Purchase From This Dealer Again?
Usually no problem with them. But they messed up two orders in a row. First they sent me copper rounds instead of silver and didn't believe me until they checked their video.
Then they sent me underweight and damaged bullion. They want ME to pay for shipping back to them so that they can charge me a 10% restocking fee. WHAT?! Never again. I've had problems with other dealers and THEY made it better. Not Provident. Their mistake is YOUR problem.
Then they sent me underweight and damaged bullion. They want ME to pay for shipping back to them so that they can charge me a 10% restocking fee. WHAT?! Never again. I've had problems with other dealers and THEY made it better. Not Provident. Their mistake is YOUR problem.
| Overall rating | 1.7 | |
| Shipping Time | 2.0 | |
| Customer Service | 1.0 | |
| Buying Experience | 2.0 |
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