How APMEX lost my business
Last updated: March 22, 2019
At first I did have a negative experience related to my payment method. I had made a mistake and selected the wrong payment method. Getting that payment method changed and corrected took a little bit of effort, in this case, but to be clear the mistake was mine. After a short delay and after following up with APMEX on the telephone (I spoke with Nick), the problem has been corrected. APMEX also has an active social media presence and they reached out from there to provide additional assistance. I have bumped my review up to 5 stars. APMEX has really reached out and taken care of my problem. They have demonstrated that they value me as a customer. I will continue to purchase precious metals from them. Precious metals are a big part of my retirement plan and also a part of my children's college fund. As such I plan to make purchases periodically into the future. Thank you APMEX- you corrected my problem, took care of me and, and have earned my continued business and loyalty.