Review Detail
bad issues with the first order, but they tried to make it right. updates to follow.
Last updated: November 19, 2019
(update) A gentleman from the company reached out to me and apologized for the handling of the situation, and seemed genuinely honest in his wanting to make things right. After talking with him, and his handling of the situation, I have updated my review rating, and dismissed my complaint to the BBB. I will try buying from them again, and if I don't have these sort of issues, then I will further update the review.
(original) I purchased one of there name brand 10 ounce silver bars to try out the company. First off, they where where very pleasant before the sale. They responded to all my concerns then. When the bar arrived, I noticed that there was an error. the bottom of the bar has a flat spot on the edge that removes some of the silver. When you look at it from the edge it dips down there also more silver missing. on the top a similar but much less silver missing error was there. on the other side of the bar it looked normal without the missing silver. I contacted them and they asked for me to send pictures which was reasonable.
I tried for a day to send the pics but it kept saying un-deliverable. I finaly got them to send, and after I messaged them, they told me they recieved the pics and that they would get back to me within one business day. 5 days later I contacted them since they didn't contact me. I spoke to Aryan. He looked at them and said they thought that since they where all like that it was normal. I he said for my conserns he could give me a 10 dollar store credit, or that I could send it for exchange but that I'd have to pay for shipping to them also. He said he could send my pictures of the other bars they had. He sent the pics and they did all have the obvious minting error, except it looked to be in different amounts on each bar. Also, he said in the email that he could give me 5 dollars instead of the 10 he had promised as an option!
Obviously I'm done with this company. Beware that it doesn't happen to you as well. I will be filling reports with the BBB, Attorney General for the State of Washington, and all the reviews and forums I can find! There are lots of really good places out there to buy from. I'll buy again from them.
Customer's Experience
(original) I purchased one of there name brand 10 ounce silver bars to try out the company. First off, they where where very pleasant before the sale. They responded to all my concerns then. When the bar arrived, I noticed that there was an error. the bottom of the bar has a flat spot on the edge that removes some of the silver. When you look at it from the edge it dips down there also more silver missing. on the top a similar but much less silver missing error was there. on the other side of the bar it looked normal without the missing silver. I contacted them and they asked for me to send pictures which was reasonable.
I tried for a day to send the pics but it kept saying un-deliverable. I finaly got them to send, and after I messaged them, they told me they recieved the pics and that they would get back to me within one business day. 5 days later I contacted them since they didn't contact me. I spoke to Aryan. He looked at them and said they thought that since they where all like that it was normal. I he said for my conserns he could give me a 10 dollar store credit, or that I could send it for exchange but that I'd have to pay for shipping to them also. He said he could send my pictures of the other bars they had. He sent the pics and they did all have the obvious minting error, except it looked to be in different amounts on each bar. Also, he said in the email that he could give me 5 dollars instead of the 10 he had promised as an option!
Obviously I'm done with this company. Beware that it doesn't happen to you as well. I will be filling reports with the BBB, Attorney General for the State of Washington, and all the reviews and forums I can find! There are lots of really good places out there to buy from. I'll buy again from them.
| Overall rating | 3.3 | |
| Shipping Time | 5.0 | |
| Customer Service | 3.0 | |
| Buying Experience | 2.0 |
