Review Detail
Admin Fee Scam
Reviewed by
Mustafa Kucuk |
August 05, 2020
I paid with my debit card and they canceled the transaction for no reason after 5 days later. 2 days later they charged without my authorization $50 in my debit card. I opened claimed (un-authorized charged) with my bank and they blocked my account for $50. What a great big company getting nasty for $50- What a great customer service.
Customer's Experience
Did You Receive What You Ordered?

Would You Purchase From This Dealer Again?

I paid with my debit card and they canceled the transaction for no reason after 5 days later. 2 days later they charged without my authorization $50 in my debit card. I opened claimed (un-authorized charged) with my bank and they blocked my account for $50. What a great big company getting nasty for $50- What a great customer service.
Overall rating | 1.0 | |
Shipping Time | 1.0 | |
Customer Service | 1.0 | |
Buying Experience | 1.0 |
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Hello Mr. Kucuck,
We're sorry that our payment policy and payment reminders were not clear, however, Kitco does not accept debit card as a method of payment at this time. According to your online order, you chose bank wire as a method of payment. Kitco requires that payment is initiated within 3 days of your order being placed in order to lessen the risk associated to fluctuations in the market that puts us at a loss.
If you wish to obtain more information on the different payment options we offer, you may read through our FAQ's, or speak with someone from our Customer Service team by calling 1-877-775-4826.
We're sorry that our payment policy and payment reminders were not clear, however, Kitco does not accept debit card as a method of payment at this time. According to your online order, you chose bank wire as a method of payment. Kitco requires that payment is initiated within 3 days of your order being placed in order to lessen the risk associated to fluctuations in the market that puts us at a loss.
If you wish to obtain more information on the different payment options we offer, you may read through our FAQ's, or speak with someone from our Customer Service team by calling 1-877-775-4826.
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