Disgraceful in terms of the amount of time it takes for delivery. Always an excuse. Never any ownership of the problem. Never a single thing they can do. My last order took 5 weeks. Before placing my current order I called to make sure I wouldn't have the same problem....'we apologize for what happened last time. But it's much slower now. 3 to 5 days tops.' Well that was 2 weeks ago. I ORDERED SILVER EAGLES!!! Nowhere in sight. Silver eagles. We're not talking about a rare coin here. I get the impression this is a guy in his living room just placing orders with real dealers as they come in. They clearly have zero inventory. IT'S a joke. Use AMPEX.