Review Detail
delivery options
Good Morning,
Another good experience with Sprott.
I would like to make a suggestion however. I placed an order recently and after placing the order called your office and asked if the order could be shipped via Canada Post. Your courteous staff assured me that the order would indeed be shipped that way. I did this because the website does not specifically allow one to choose the shipping method (??)
And so the order came Fedex anyway. And it came very quickly..but.........
Please fix this problem. Add a choice of delivery method on the otherwise good web order page
and follow through on the choice made.
Normal working commitments means that someone being home to receive Fedex is a 50/50 crap shoot. Sooner or later we will not be able to receive your orders via Fedex.
I noticed that other (potential?) customers have had this same problem on this review site....
Customer's Experience
Another good experience with Sprott.
I would like to make a suggestion however. I placed an order recently and after placing the order called your office and asked if the order could be shipped via Canada Post. Your courteous staff assured me that the order would indeed be shipped that way. I did this because the website does not specifically allow one to choose the shipping method (??)
And so the order came Fedex anyway. And it came very quickly..but.........
Please fix this problem. Add a choice of delivery method on the otherwise good web order page
and follow through on the choice made.
Normal working commitments means that someone being home to receive Fedex is a 50/50 crap shoot. Sooner or later we will not be able to receive your orders via Fedex.
I noticed that other (potential?) customers have had this same problem on this review site....
| Overall rating | 4.7 | |
| Shipping Time | 5.0 | |
| Customer Service | 5.0 | |
| Buying Experience | 4.0 |
