Review Detail
Poor customer service, shady business practices
Reviewed by
Travis |
September 12, 2022
Ordered a coin bezel and a coin to go with it. Coin bezel arrives first, poorly made (the jump ring was soldered on crooked) and the bail too small for my chain. To get a bail that would fit would be an additional $200, which I am not able to do.
I initiate a return on the bezel and cancel the coin order. Even though the coin had not shipped, and the price of gold went UP since my purchase, I was deducted a "Market Loss" penalty of $35.
Who knows what they will try and pull with the bezel return. Poorest customer experience I have had in a long time. They got me for $70, so buyer beware. Also, good luck getting an email response, and you're really out of luck if you want to use the chat that just says, "No agent available".
Customer's Experience
Did You Receive What You Ordered?
Would You Purchase From This Dealer Again?
Ordered a coin bezel and a coin to go with it. Coin bezel arrives first, poorly made (the jump ring was soldered on crooked) and the bail too small for my chain. To get a bail that would fit would be an additional $200, which I am not able to do.
I initiate a return on the bezel and cancel the coin order. Even though the coin had not shipped, and the price of gold went UP since my purchase, I was deducted a "Market Loss" penalty of $35.
Who knows what they will try and pull with the bezel return. Poorest customer experience I have had in a long time. They got me for $70, so buyer beware. Also, good luck getting an email response, and you're really out of luck if you want to use the chat that just says, "No agent available".
I initiate a return on the bezel and cancel the coin order. Even though the coin had not shipped, and the price of gold went UP since my purchase, I was deducted a "Market Loss" penalty of $35.
Who knows what they will try and pull with the bezel return. Poorest customer experience I have had in a long time. They got me for $70, so buyer beware. Also, good luck getting an email response, and you're really out of luck if you want to use the chat that just says, "No agent available".
| Overall rating | 1.3 | |
| Shipping Time | 2.0 | |
| Customer Service | 1.0 | |
| Buying Experience | 1.0 |
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