This company use to operate under the name National Gold Exchange that filed for bankruptcy. If you google that name you will read all about it. I also want to note that this company is run by boys not professionals. The boys who seem to be still wet behind the ears will give your more stories than a library as to when to expect your product. My experience with a company Hunt Brothers proved to be much more cheaper and very reliable. SO BEWARE CONSUMERS shop around. Don't let companies who file bankruptcy then hide under another name fool you!!