Good prices & reliable, but not much more
I've made a number of significant bullion buys from CNI and I always got the product I ordered at a good price and an OK delivery time, but that's where it ends with these folks. When talking with them on the phone, you get the sense they would rather be doing something else. Their website has a lot of general info, but it is low-tech and does not update prices during the day. After the sale, it is likely you won't hear from them again until your order arrives. Order confirmations, receipt of funds, shipping info, etc. are sometimes provided, but usually not. I usually have to call them a couple of times after the order to find out what is going on.