Gainesville Coins

just want my order, don't think having to wait a month is reasonable. just ship it already

I believe that Gainesville Coins is running a scam.
I placed my order October 26, 2022 today is November 24, 2022, I have not yet received my order. I am totally dissatisfied . I believe they are thief's.
They do not answer the phone either on new orders line or calling about existing order line.
Keep your product and refund my purchase.

Same as everyone else. Seems the company is having cash flow problems and is making everyone wait about 2 weeks before they ship after cleared payment.

They held my cleared check for over 10 days after it cleared. Then they said it would ship a week after they submitted the shipping order. I have little hope that once I get the order it will be as described and guaranteed by the customer service folks on the phone. Also, the customer service people are rude and of little help.

good selection of rounds. Prices are as low as I have found including shipping and I personally have always gotten great quality coins in BU condition. Little slow to ship but these items are going to sit in safe for years so I'm in no rush and rather save on premiums vs other online dealers. I will keep buying from here

Great customer service, thank you. Very knowledgeable, knew what I had right off the bat. I will continue future business with Gainesville Coins.

Fast,friendly and competitive!I tend to ask lots of questions and they were quick to respond every time.Their pricing is very consistent and will leave you satisfied every time.Hard to beat a ship that is this great consistently!

22 OF OCT ORDERED THE 10TH STILL NOTHING SHIPPED TALK WITH ONE OF THE IDIOTS TELLING ME HE WILL MAKE SURE ITS SHIPPED TODAY WELL STILL NOTHING SHIPPED NEVER AGAIN PEOPLE SHOULDNT WAIT OVER 2 WEEKS BUT THEY GOT MY MONEY QUICK SPREADING THE WORD OUT THERE TO ADVIOD THIS PLACE WON'T ORDER AGAIN THEY WONT GET MY MONEY

There should be a warning on the Gainsville web site. You pay for a gold bar, gold spot goes up and you never receive your item. You do get a run around for over 3 weeks- but no gold bar. DO NOT TRUST GAINSVILLE

I ordered the Canadian Lynxx from their Predator series, at a good price,
3/29 Mailed my check
4/1 Gainsville confirmed receipt of check
4/15 Coin was shipped
4/18 Received my coin

At time of order, I did not notice Gainsville's 10 day wait on personal checks..my bad!
All other Bullion dealers I've purchased from have a 5 day period.
So I will not be doing any more business with Gainsville.

I always check Gainesville before making a purchase and 9 times out of 10 they have the lowest pricing. I will always look at the final sale price and compare that. Coins arrive on time and never had to make a complaint. I will continue to shop here and recommend to others.

I ordered a small amount to feel out the business, only after ordering did I see that they hold checks 10 days (business days so in essence two weeks) after they clear, well in my case the tenth day was Friday so they said they will ship on Monday. Their website appeared to be pretty good and their inventory seemed to have a variety but after experiencing the 10 day turn around which is basically 3 weeks after you order, I do not know of any other metals purveyor that has these terms, for that matter I do not know of any business that serves the public having these terms. Based on that, this will be my first and last order, I am scared I will forget that I ordered something due to the lag time... Ha! Ha!

No other company I've worked with has taken this long for delivery, and I still have never received my items. They took the money out immediately, when money is to be taken out AFTER the items have been shipped. I have communicated with the same woman on both occasions on this and she was very rude and she hung up on me both times. This is my very first experience with them and they will receive no further orders from me ever, plus I will be informing others to never do business with this company.

A huge thanks to Eric and the staff of gainesville coins. For my daughters wedding I wanted to get her and her husband a monster box of silver eagles as a wedding gift. I of course waited until the last minute to purchase but luckily the guys from gainesville came through for us!! I placed my order on Wednesday and explained to them that I needed the box by Saturday morning. To my surprise they shipped my box overnight for me at no extra cost and included a awesome hand written note congratulating my daughter and husband, In a world of very non personal service this company truly showed what a class act they are. I can't thank everyone there enough!

This dealer takes way to long to process check orders. My check cleared my bank over 16 days ago and they still haven't processed my order. I just got off the phone with a representative and she was extremely rude and short and appeared as though I was being unreasonable in expecting the order to ship as soon as the 10 day clearing period expired. I will not but from them again.

I have been purchasing gold and silver online from them for years. Shipping time has gotten longer and longer. I have to literally call them to ask them to ship my orders because they hold my money as long as they can before shipping their products. I call "foul"!!

Top notch service from Gainesville as usual. Their premiums over spot on eagles are always competitive and I like coins are in perfect condition.

Shipping was SUPER slow, called customer service several times and was told that they were busier than normal. I understand that, but they didn't communicate at all, I placed the order on 7/16 and just got it today (8/8). I was told more than once the order would ship the next day only to have nothing happen. I don't think I would of even gotten it if I hadn't called again stating that if it doesn't ship I wanted a refund.
I will not be buying from them again

by far the worst i have worked with
i never posted ratings even when i was wronged but these guys managed to perfect how bad they can treat a customer

The Gainesville Coins daily deal and clearance page is awesome. They always have good pricing but make sure to bookmark these pages and you can usually grab some really good deals.

I may be a small customer but I wasn't treated like one. Excellent service. I'd absolutely buy from them again!!

I made my 1st purchase from Gainesville Coins for the south korea gallus silver. I compared the pricing with the other retailers on gainesville's pricing was bar far the lowest out there. I placed my order using a credit card and chose ups shipping. My main contact was Luis who was very friendly and also let me add 5 more coins to my order even after it was already placed. I would happily recommend them to anyone.

Gainesville Coins is a classic "Bait & Switch" con. I bought a gold bar from them and I was sent a "similar bar". I complained and they assured me they would make it up when the bar I originally wanted and paid became available. It did and they said to send the bar to them and they would exchange it. They would not pay S&H and they would not pro-rate the cost of the bar. So they expected me to pay THEM $80+ more for the bar I bought earlier due to the increase in gold spot. There are many many coin dealers out there- DO NOT GET RIPPED OFF BY GAINESVILLE.

i have bought thousands of dollars of coins
tried to buy more it was the worst customer service i have ever recieved
so much for customer loyalty

I made a purchase of 60 Troy ounces of silver couple of days ago and paid with a card. I get a phone call to confirm my transaction and went very smooth. I was exited for my purchase and I was waiting to receive my billions. I checked with the bank and the purchase went through smoothly. There was no issue on my side. After 5 days of my purchase I receive an email saying "This email is in regard to order 360434. Unfortunately your credit card did not pass the verification by our security department and we have cancelled this purchase. We will be refunding your card for the full amount. We apologize for any inconvenience this may cause."
I was kinda shocked. I went to the bank to see if there was any restriction on my account but no everything seemed fine on my end. I locked the price when silver was 15.20 and before receiving this email silver went up to 15.86. I contacted them and they were telling me bunch of lies that they can't do anything about it and I can no longer make business with them. This was kinda rude so I asked for a supervisor or owner to know more why this purchase is not going through. A lady answered the phone and asked about my name. I said this is me speaking and her response was even worse. She just simply said sorry we can not give you any information and just hang up. I'm like wow. They hold my money for that long and after they see the increase of silver decided to cancel so they could sell it for higher I bet. Stay away from these crooks they don't deserve your business. Ignore all these other 5 star reviews. They are made by them who work in this stupid business!!!

I couldn't be more pleased with my entire purchase experience with gainesville coins. From start to finish they have been by far the easiest and most professional bullion dealer ive used to date. I placed my initial test order over the phone with one of their reps who explained the entire process in detail and she answered all my questions. I paid with a credit card and from the time the order was placed to the time it arrived at my front door was 4 days. I'm glad I shopped around and unless they dont have something Im looking for they will be getting all my future business.

kudos to these guys for a job well done! I generally purchase from my LCS but decided to give online a try. Gainesville had the lowest prices that I could find on the silver eagles. I paid with a credit card and received my order very quickly and packaged nice and secure. I considering purchasing some gold from them on my next order, possibly the 1 oz gold bars or krugerrands. Great job guys and keep up the good work -- a very satisfied customer

A good friend of mine has been buying from these guys for a while now and finally convinced me to start investing in bullion. They had a sale on silver eagles and picked up 100 of them. I placed my order with my amex and received my coins 5 days from the day the order was placed. With the recent drop in prices Im thinking about making another purchase with them,

I'm a HUGE Guy Harvey fan and so when I saw Gainesville Coins had silver rounds with his artwork on it, I had to buy some. This is actually my first silver purchase. I purchased a few of the each type, the regular bullion rounds, the proofs and the copper. I especially like the proof ones with the serial number and box. Very happy with the quick shipping and buying process was simple :)

By far the BEST bullion dealer on the web. I have placed multiple orders with gainesville coins since 2007 and they always exceed my expectations. I usually choose UPS for all my shipments but I thought I would give USPS a try this time around. Unfortunately I have a postman who doesnt seem to care about his job because when I got home my package was simply sitting outside my front door. I immediately called gainesville and expressed my concerns with them. They explained to me that the package was send signature required and that the post office should not have left my package without a signature. I told them I would not be using usps in the future. The customer service rep at gainesville was very helpful and they contacted my local post office for me. Later that afternoon I received a call from my post office apologizing about the mistake! This is what separates gainesville coins from everyone else. Cant say enough great things!

I have purchased upwards of $90,000 worth of precious metals from this dealer when they failed to give me the correct wiring information in order to PAY them for my most current order. Having just contacted them on the phone, I wired the money to their old account and it, of course, failed. Mind you, these people do not take personal or cashier checks and they charge a draconian amount if it's put on your credit card.

I am already out $40 worth of fees due to their negligence and they still won't make this right. Additionally, they place 5% of the transaction on your credit card until they receive payment which means I have to contest that charge on my statement because this business is not getting one dime more from me.

Talk about shooting yourself in the foot. Geez. They told me that they had to "verify with their IT department" as to whether or not the automated email giving the instructions failed. Their response was sending the email out to me HOURS after I placed the order and attempted to wire the money.

BOTTOM LINE: There are plenty of other bullion dealers out there that are willing to do the right thing by their clientele. Unfortunately, Gainesville Coins is definitely not one of them.

Have used several times over last 5+ years.
- Excellent staff.
- Many times lowest price.
- Good inventory/delivery. Not 1 problem.
Surprised by some of the real negative experiences listed. Hard to imagine actually. Oh well.

*Get on email list, many good deals sent out, "Daily Deals" (listed on website also).

I ordered 300 each,of Sunshine minting,,1 oz bars ,3 days ago,bars arrived TODAY,packed in sealed,individual plastic envelopes.quick service,,I shopped around for best price,Gainesville beat ALL other sellers,beat 2 of them by ALMOST $500.00,,,definately will BUY FROM Gainesville Coins again. packed so well,I almost couldn't get the shipping box open !

Over a five or six year period I have placed several orders with Gainesville Coins. They have always acted professionally, shipped my order promptly, and I received what I ordered in good condition. have paid both by credit card and bank draft and all went well. I have nothing to complain about; in fact I would highly recommend them.

February, 2014 I purchased two Freedom Girl silver bullet silver shield 1 oz and one 1982 Proof Gold British 1/2 Sovereign.
I am very pleased with this purchase. It arrived in a discrete box from an auto parts company. It was taped all the way around to insure that it was not opened in the mail. I received it before the due date.
I am about to purchase 20 silver dollars from this reputable company.

I just completed a transaction with Gainesville Coins and was very satisfied. I purchased two 10oz silver bars and a half oz proof gold round. I was told there was going to be a week wait until they were shipped, but I received them five days later. The items were all in perfect condition. I did get a confirmation email and tracking information by email. I could tell the order-person on the phone was not anything close to a coin expert, but she did accurately detail my order. I did not see these reviews prior to purchase but was surprised to see so many displeased customers. I probably would not have purchased if I did read them. I cannot deny those respondents experiences, or conclude there is possible hyperbole being touted. I can only say that my one & only experience was very good. I would note that the pics on the site are stock photos (as they say), so I would be more concerned as far as purchasing collector type coins as opposed to Bullion. I expect that most people with bad experiences tend to make reviews; but a company should be judged by how they deal with problem orders. Hopefully they will keep up the example they showed with me.

This is definitely the worst experience I've ever had ordering online.
I called about 2hrs. after placing my order online because I kept reading the reviews and discovered one that mentioned a COUNTERFIT coin. I didn't bother reading all or even how it was rectified or even if it was. I don't want to have to worry about that and couldn't imagine losing $1200 or more.
So I called and tried to cancel the order. Spoke with someone and they said they couldn't since the order would have already been processed and product readying for packaging. I sent an email after that and only received NASTY, THREATENING emails, telling me how much they could sue in court if I didn't sent the money order by a certain date. It only got more NASTY over the next couple of days.
I ended up sending them nearly $800 to get out of this NIGHTMARE!
These boys are so very bad that when I got the notification they received the money, they sent me information on how to order again...after telling me I couldn't ever order from them again!
Terrible amateurs and it's no wonder one of them went bankrupt in the past. Probably will go bankrupt again if they keep up this VERRY VERRY NASTY, TERRIBLE behavior.

I bought before I ever reviewed (not wise) but I am quite pleased. Actually I'd been a member for a number of years before I ever really became interested enough to begin purchasing.

FINALLY I found a dealer I can trust. I got into the silver market earlier in the year and made my first few purchases from 3 different companies. The metals company in Texas was by far the worst. I stumbled upon Gainesville Coins when I saw a youtube video of theirs. Because I had been so disappointed with my purchases from the other companies I only placed a small order with Gainesville to test the waters. Well i can honestly say i have never been happier. My order arrived really fast, the packaging was secure and discreet and they have the best prices! These guys have gained a new customer for life

I placed two identical silver orders; one with Gainsville Coins and the other with a Pennsylvania company. I received my Gainsville Coin order and placed another order with them two days later. I received both my Gainsville Coins orders before receiving my first order with the other company. I am highly impressed with, and satisfied with Gainsville Coins. I WILL place future orders with Gainsville Coins. I only wish I had a cheaper UPS or FedEx option for the shipping because the USPS is horrible!

About a week after ordering I called and spoke w a very rude woman, Amanda. She indeed was correct, it's their policy to ship "sometime" in the next 2 wks w a credit card purchase. That is unheard of....
I read the FL BBB reviews, 46 complaints in 3 years... now I was getting nervous. Nothing against people w names that I cannot pronounce.. but they all seem to be "shady", and work out of Lutz FL... out of what looks like on google .. a strip mall on the roadside.
I finally got my bar by surprise, I never got an email saying that it was shipped. After taking of layers of strapping tape I found my bar... a secondary market bar. Dinged, dented, and scratched.
I don't like these folks, I didn't for good reason trust these folks and WARN everyone to stay with a company that has a better reputation.

This was my first time buying gold or silver online. It was a very easy, smooth transaction and the product arrived much earlier than originally anticipated! I highly recommend Gainesville Coins and will definitely be back to place more orders.

I just received my latest order from Gainesville and again I am very pleased. I received some beautiful looking silver rounds and an awesome 1 oz gold engelhard prospector round! Packing was secure and fast. Will def buy again!

I made a small purchase from these guys and another bullion dealer as I had read some bad reviews but was lured by the low prices. They warned me that shipping would be delayed and I had to click to acknowledge the delay. My purchase arrived a few days earlier than they first estimated. It was well packaged and was just what I ordered. I have since ordered more and have been very satisfied. As a note, the other dealer still has NOT shipped the first order (over a month since order placed). Gainesville Coins is my preferred provider.

I suppose the good thing is that I didnt waist thousands of dollars like some have, however almost 700.00 was a big enough mistake. Bought a roll of "brilliant and uncirculated" coins that have huge areas on the face of each one where the finish is rubbed off. Customer Service (VERY slow) told me to look it up on the internet because it's a milkly finish which is typical, and that they photo each coin before it goes out and they saw nothing wrong with them. She actually suggested I take my issue up with the US Mint. I bought these for gifts, and cannot give them out becausee they look terrible. You cannot return them, they only tell you there is nothing they can do. I have coins with a "milky" spot or two, these coins look nothing like them. These coins look like someone took steel wool to them. Warning, do NOT buy from these people. I wish I'd read these reviews about this company before I wasted my own money, hopefully someone else can learn from me. No one in their right mind would consider these "brilliant/uncirculated". Please look at other companies first. This has soured me from buying coins on the internet, and I would warn anyone about buying from here.

Started a Coin collection for my son. I am just a starter invester... We ordered 3 coins...Pandas were great but the Canadian Silver Dollor was damaged on the face just in front of the nose. I contacted Ganesville and questioned the damage. I was told that the Canadian coins have damage on a lot of the coins? I told them that I was not looking for a refund or to send the coin back I just asked them if they would sent another coin thats not damaged and I will purchase the coin if they would pay the shipping...$3.00...I was told no!!! I know that $3.00 is not much but its the fact that They did not stand by their product and I will never buy from them again...Buyer beware...That was my first and last time with GAINESVILLE COINS...

Ordered a large (nearly 20K) order from this company for the first time recently. Decided to try them because of their "low" advertised prices, though their ridiculously high shipping costs coupled with the $26 cost for a bank wire make me think twice. (Unlike some other dealers, they won't accept personal checks.) Bad choice. What they sent me included damaged coins, which THEY had advertised on their site as "brilliant uncirculated" and were anything BUT brilliant. These silver eagles, which they said came straight from the US Mint in the condition they were in, have obviously damaged finish. The finish doesn't look anything like other same-year new silver eagles, and these look so bad that I cannot give them as the gifts they were intended to be. Yet Gainesville Coins told me they couldn't allow me to return them, as they were just "bullion", and they couldn't guarantee they could send me anything that looked better...even though they advertise these NEW silver eagles as "brilliant uncirculated." Liars. I told Markham Acosta, the manager, that I will never order from their shady outfit again. Beware of their "bargain" prices.

Bad company. High shipping price.
Terrible customer service , terrible return policy.
Will never deal again.
Be aware.

I have bought from Gainsville over a dozen times in 3 years. Never had a problem and always received what I asked for. This is no knock on the company but I have sometimes had to wait around 10 days for delivery. Gainsville has competitive pricing. They have also worked to broaden their inventory which has been a little lean in the past. Gainsville is my preferred vendor over APMEX. Apmex has a deeper inventory but charges considerably higher premiums

Well they at least answer the phone, but always same story,they are very busy filling other orders,,slow!!!