Gainesville Coins

We order about 20 generic silver bars. One of them turned out to be sterling silver art bar. They should've caught it, we just searched online the art and found it right away. We thought, no big deal. We went to a convention they were at and they exchanged it for us for a new round.

We continue to place orders, several times many of the items we ordered ended up not being available and they would call and see what I wanted to replace the items with that was of equal value. Ok, no big deal there, we let that go too.

After studying how to check for counterfeit silver, we ended up finding a counterfeit 1oz silver bar from our 20 oz batch. My husband did the magnet test and it dragged the small magnet. It was a state art bar. (if you have ANY state bars from ordering generic bars from GC, CHECK THEM!) So then he did the acid test and sure enough it was fake. So we talk with them, they tell me they will email me a shipping label and made a point to let me know that if they receive the bar and they find it is real that my CC would be charged for the return shipping and that IF it was counterfeit, they would refund my debit card. I told them I didn't want a refund. I had paid for shipping and bank wire fee at my bank and wanted a bar returned. It was like he didn't hear me. They made sure I knew they highly doubted it was counterfeit and so they wanted to MAKE sure I understand my CC would be charged if I was wrong. After spending over 80k with them, I could NOT believe my ears.

So when I get the shipping label, turns out the same day we received another of ours orders from them from UPS that had been late to arrive (we always paid extra for 3 day shipping, but it ended up not doing any good because they would take weeks to fill the order). This particular order was WAY late coming in, they told us week after week it was because of hurricane Sandy and that some of the gold we ordered wasn't able to get to FL from NY. I argued then why did it say it was in stock when I ordered it online? Anyways, that shipment FINALLY arrived (we had 2 more outstanding orders that had not arrived yet) and sure enough, as I go through the 7 generic 1oz silver bars in the order, I find another state art bar. Immediately it looked weird because the color was a yellow tint. I go grab our magnet and it pulled it immediately. I call them right away, and they say they will check to see if the return slip they emailed me would be good for mailing TWO ounces. They get back to me and tell me it will and that it is insured for the approximately $75 worth of the silver. I was told if indeed the bars were counterfeit, they would refund my debit card for the two bars. AGAIN, I told him, I don't want a refund, I want a replacement. I didn't want to have to pay shipping and not get the bank wire rate (it has to be over $2k order to get that) just to get my bars replaced. AGAIN, they remind me I will charged if these aren't counterfeit, that he was HIGHLY doubtful we would have two bad bars, even though I explained the magnet test and acid test. I videotaped the bar pulling the magnet to email to my husband at work so he could see, he couldn't believe it. So I get the shipping label, and return the silver. This is now THREE bars NOT 99% silver out of a total of 27 1 ounce generic bars ordered.

So we wait and wait and wait. Then we are told that the package was destroyed somewhere in FL and the contents were missing and UPS was doing an investigation into the incident.
By this point, I was pretty sure I was not ever going to order from them again. Unfortunately I still had a few orders I was waiting on.

So I call GC and they tell me that since it was insured, that UPS was going to be refunding them and then they would send us a check after they received the money from UPS! WHAT!? I argued and argued with them that basically they got off with making the money off of us and having no accountability in the matter and lucked out that UPS had lost the items. One girl argued with me that they were paying the $76 dollars to us because they had to pay for the insurance. I told her no, the insurance maybe cost them a few bucks at the most. NO MAKING UP FOR ANYTHING. They could have IMMEDIATELY sent us 2 new bars as soon as we claimed counterfeit and before ever receiving ours, they could have apologized and made things right, instead I felt insulted. I told them how I felt, how after over $80k I couldn't believe they would risk losing a customer and getting bad reviews over 2 ounces. He said, "what more do you want us to do?" I just said, haven't y'all heard of service recovery, it's not like I'm trying to scam two free ounces of you after having ordered a total of over 80k with them in the last few months. Beyond that, I wasn't going to tell them what to do to make it up. I was curious if they would figure it out. I shouldn't have to tell them that as soon as we found counterfeit they should've apologized immediately and immediately sent out 2 new 1 oz bars to make up for it and wait to get ours in the mail to them and not mention ANYTHING about doubting we were correct. They could've bit their tongues and waited to see if we were wrong and then told me they would charge us for shipping, NOT told me that from the get-go and insult me. Mind you, it was always US calling them and waiting on them to call us back, which they hardly do, we were usually having to chase after answers.

Anyways, our other orders took months to come in. After the 2nd or 3rd call to them about it they finally offered to send all of the two orders but for the one item in each that was holding it up. DUH! (Again, if you do order from them, don't bother paying extra for faster delivery). Eventually we got the last couple of remaining items (it was PAMP bars in case you are wondering which ones took so long).

Once I had found out the package was damaged and contents missing from the return we sent, I was so glad I had videotaped that magnet test for my husband. When I was arguing with GC about how they made me feel, I told them I would email the video and he said ok. They never replied they got it. We didn't get a refund. So after a week or so, I called again. I was told they all watched it and that they couldn't determine it was fake from the video. The video showed the bar on both sides along side two other bars bc I was trying to show my husband the color difference when I filmed it. I KNOW that they take pictures of everything that comes in and out there because they told me that when they had to investigate if we had indeed gotten a sterling silver bar from them. So I told him he should've easily been able to match up their pictures and information in their files of the bar that I videotaped, but no he said.
I told them I hated that they didn't get the bars because now I can never prove to them they were fake, they think we are wrong, and they got off with no costs to them. I was told that they too wished the contents had arrived because they couldn't believe we would've received 2 counterfeits bars. Just insulting!

So here we are 2 months later. We still have not been refunded for the 2 bars, or had 2 bars sent in replacement. I called them today, and they told me they were pretty sure they had sent a check and would look into it. What do you bet they blame UPS?

HORRIBLE CUSTOMER SERVICE, HORRIBLE CHECKS ON GENERICS FOR COUNTERFEITS, EVEN AFTER SPENDING THOUSANDS, WE ARE HAVING TO CHASE THEM FOR ANY ANSWERS OR REFUNDS

GO WITH APMEX or someone else. GC looks cheaper, but it only is if you are ordering $2k or more to get the bank wire price. HOWEVER, our bank charged $20 for every bank wire and GC shipping is higher. We have found that with APMEX we can get the cheaper price over the credit card price, with no minimum order, by paying by check (it's easy just mail a check). Their shipping is cheaper too. Yes it takes time for the check to get to them, and they process it and then fulfill the order, but it really doesn't take any longer than GC depending on what you order might even be faster.

WE WILL NEVER GIVE GAINESVILLE OUR MONEY AGAIN, AND I PRAY THAT THERE ISN'T ANY OTHER COUNTERFEIT PIECES in the orders we have received.

I have purchased a far amount of silver over the last few years and the slow shipping was ok with me so long as the price was locked in. My last purchase included a roll of 90% silver dimes that was not all 90% silver, it included a clad dime. OK, we all make mistakes so I emailed them about the problem and a few weeks later still no answer. They pride themselves on customer service. I THINK NOT.

I've placed several orders with Gainesville, for uncirculated gold coins and a monster box of new silver.

I originally ordered from them as they had a better price than where I had been buying from. Was a little concerned ordering over the internet. My order and payment was acknowledged promptly via email, and I received a USPS tracking number on the shipment, which arrived in 7 days, across the country.

I've placed several orders with them since, and every order has been promptly delivered exactly as expected. I've switched to ordering all of my coins directly from them based on their service. Needless to say, I've very, very happy.

I live locally and contacted them about getting some 1 oz silver eagles and 1 oz gold eagles. I wanted to just stop in and buy them to avoid shipping costs. They said they don't keep them in stock and dont have any to sell me unless I order them, then they will order them and ship to me. Guess thats why it takes them a while to fill orders. Their shipping prices are too high, go ahead compare them to others.
Just didnt sound right to me, so I wont be shopping with them. Besides, Merit Gold is cheaper and far more professional.

Use this site if you are buying this year's bullion coins with credit card and you have no cash. Great prices for credit card transactions. They don't whack you with additional credit card fees unlike other sites, just the 3% fee they get hit with using the merchant account. The only complaint I have against this site is the inability to use checks or cash. Sometimes I have the cash in my checking account but since this doesn't have the option I had to go to other sites. For bullion, don't expect the best shiny bars or rounds. Also, the coin pictured with scratches if you are buying numistmatics is the coin you will get.

Very unpleasant experience. Placed an order using credit card. They charged the card and asked to send a duplicate payment using wire transfer due to card 'verification issues'. After wire received, they promised to refund credit card. Hmmm. I was getting a gift in hurry, so I agreed but then they said I also have pay credit card price even though I was now paying with wire at which point I stopped this madness and asked to cancel my order. Two month later, I placed another order for a different item. Received cancellation email next day saying I am not welcome to do business here due to past history. Huh? I would not recommend this dealer and will not buy anything here again... well, it seems that I can't even if I wanted to since I am not welcome.

I'd highly recommend Gainesville Coins. I've bought gold and silver bullion from them many times without a problem. Sold some gold back to them one time. All transactions went off without a hitch. Oh! Great prices too.

Slowwwwwwwwwwww.

I ordered on 10/22, paid via bank wire the same day. Got confirmation of wire receipt from GC the following day, with an estimated ship date of 10/31. Today is 10/29 and I just got notice that my order has shipped. I assume it will get here at the end of the week, and I assume it will contain what it is supposed to contain.

Being an order of more than $4000, I was really nervous about sending a bank wire - but everything appears to have gone well. I'll post again if something goes wrong when I get the package.

This was my second order - last time it was much smaller and I paid via CC. I will order from GC again and again - unless something goes wrong.

I wish I had read the reviews here first. They have a nice website and all appears good but the coins are pretty much just cull (worn, scratches and cleaned) okay I was buying bullion, but at least give me a decent looking bullion coin, I complained and got no where, they are worn that bad I suspect they don’t weigh a full ounce either. I had to file with my credit card company to get a refund although with shipping I am $27.48 short and overall had a very bad experience, This has to be the worst gold and silver bullion seller in the United States. A small outfit with a fancy website.

I've bought many times and sold several times and each time the transactions were smooth like silk. Don't believe the negative reviews....some folks are just plain pains in the a$$

I ordered 21 silver eagles, a copper coin, a NZ mint turtle coin and two empty monster boxes. I got exactly what I ordered, within a reasonable period of time. Much cheaper than APMEX (which refused to even ship empty monster boxes to Alaska for any price). They took 7 days to ship, but I knew that up front (although I don't see why it should take so long). They shipped it all via USPS priority mail for $30. The entire order was about 10% less than APMEX, so can't argue much on price. I definitely plan to order from these guys again. No complaints.

This was my first order with Gainesville coins and it went smoothly. The order was placed online last week. I called to confirm the order and asked when the coins would ship. I was told May 14. They actually shipped the next day and I received them 5 days later by UPS. Great experience all around.

We have ordered several times from Gainsville coins and never disappointed. After reading the trash of the negative reviews and the recurring themes (one recent post stated convincingly they had no showroom!!) we decided to stop by while on recent vacation in Florida. Not only do they have a showroom, but it is extremely nice and the staff are all VERY knowledgeable and professional. We really appreciated the good advice and courteous handling of our visit. Keep up the good work!!!

This was my first gold purchase and Gainsville made it easy. I even asked that they hold the shipment to a specific date before forwarding, and they did exactly as I had asked.

I ordered some 2012 silver panda coins and not only was gainesville the cheapest, I got them on the day that they were expected to ship! Don't be fooled by the negative reviews on here. So what if their customer service isn't the best? I called them asking if they were going to have any more in stock and somebody was talking to me in a couple minutes. Is it worth spending more $ to be able to get on the phone with someone right away? Not for me! I requested priority mail shipping and they fulfilled my request... Unlike provident metals who denied my request. Their shipping may be a little on the high side but at least their prices are very low.

This is the only dealer that has ever shipped me inferior products. I purchased over 1000 ounces this past year. This is the only dealer that sent me products that weren't as advertised.

I purchased 1 oz American Gold Eagles and paid with a bank wire. Transaction went very smooth and pricing was excellent. I will definitely be purchasing from them again.

they provides faked bank account so you could not make bank wire success. thus they could charge 5% on your credit card according to their terms. when you put an order using bank wire, you will see what I am talking about.

Ordered 1oz Morgan Design silver bullion. Arrived in plastic sleeves as expected. Received email updates upon order and shipment.

I'm not wanting to flame a company, but inform consumers about a major FACT. Gainesville Coins isn't really a new company. Please google "National Gold Exchange, Tampa" - the Yaffe's went bankrupt in a questionable way, hosing lenders to the tune of some 35-50 Million dollars. One of the brothers Mark Yaffe built a 28,893-square-foot mansion for $25 Million and during this time and claimed he didn't know where all the coins were. He used the proceeds to build the mansion and crowned the misdeed by cooking National Gold Exchange's books to conceal the exchange, Sovereign Bank said. Turns out these exact same guys own Gainesville Coins and when the bankruptcy went down they were already running it out of the same location and the court had trouble with what gold/silver belonged to what entity. Today, the store is literally 1 block away from the gate to their home community where he still has his "fraud" Mansion. It's amazing how this type of business exists today when all this information is available online but few have read about it. Tulving is another company that has filed bankruptcy 2+ times and was even charged with fraud by the FTC. Gainesville & Tulving are some of the slime of precious metal world - and again, it's all available online for people to research.

This dealer filed bankruptcy under a former name The National Gold Exchange. Our investigation reveals that many people may have been stuck holding the bag. I suggest you Google the name The National Gold Exchange and read about the connection to this company. http://www.tampabay.com/news/business/national-gold-exchange-inc-of-tampa-files-for-chapter-11-bankruptcy/1022261 Consumer Beware. This company's staff are so unprofessional and arrogant individuals that it made my skin crawl. Use Kitco.com at least they have no bad history and more reliable in my opinion.

Overall great experience with Gainesville Coins. Fast shipping, very friendly customer service and price is excellent. I highly recommend these guys for all your bullion purchases.

I have ordered from several of the dealers represented on this site. My experience with these guys was by far the worst. I'm not a high maintenance customer, I do A LOT of shopping for A LOT of different things on-line so I know what to expect in most cases. However, if you are going to spend your hard earned money on bullion....pick someone else to buy from. I could go on and on about the time I've wasted and headaches...but I wont. Just do yourself a favor and go elsewhere.

Slow ship times and bad customer service. Price is pretty good. But I value other things as well.

I've used Gainesville Coins on at least five different occasions to buy coins. The only problem I've ever had was a slight delay in receiving an email. I have always received my the items I purchased in a VERY timely manner.

I want to compliment Gainesville Coins on their very professional staff. I purchased some 1 oz Gold American Eagles for myself as well as a 1/10 oz Gold Eagle that I was giving to my grandson for his Birthday. As I was going through my package I took out the packing material (or what I thought was packing material). The 1 oz Gold Eagles were awesome! My only issue was that I couldn’t find the 1/10 oz coin. I called Gainesville Coins and spoke to one of their reps. At this point I was in a bit of a bit upset but the rep remained calm the entire time and walked me through checking the box again. He suggested I look at what I thought was just packing material which I threw in the trash and sure enough there was a carboard envelope that contained my 1/10 oz eagle! I felt really dumb and what made it worse was that I completely missed the yellow sticker on the envelope that said coins inside. My eyes are not what they used to be! So overall I just want to say a big thank you to Gainesville Coins. A job well done!

I want to compliment the guys at Gainesville Coins. I rolled over my traditional IRA into a precious metals IRA and they did a great job. Very helpful throughout the entire processes and their bullion pricing is excellent. A job well done!

Bought some Silver Eagles and 1 oz Silver Dragon rounds from Gainesville Coins. Paid for order on a Monday and received the order 4 days later. Great service and pricing. I will be using Gainesville again.

Hi
Previously wrote that there was no communication from Gainesville coins afer i sent the wire.

Later i learnt the following things.
It seems their computer system automatically supposed to send an email confirmation did not send the email.

I was very concerned that they are not sending me the mail as money received and was little bit panic as the amount is > 50,000 dollars.

After 3rd day repetatively calling and explaining one of the person on the phone i am calling and not getting much luck
two of the employees infact they sent me the mail as the issue was escalated.

To my surprise on the same day they sent me a note saying my package mailed via USPS. i was very thrilled with their response.

Later after 4 days i got my packet,they have done the nested packing and excellent way and package was received very good shape.

TO be honest though i was little bit panic in the beginning, after the package was received i felt very happy that i used gainessville.

I really recommend them 5 stars

Thank you Gainesville Coins.

Agree with Greg. Been a customer of Gainesville Coins for the past 2 years (used to buy locally before). You are never going to make everyone happy but Gainesville does a great job. Pricing is always good and their traders are very helpful. Keep up the good work!

I ordered items from them and sent wire via Bank of America. After 4 days also they never confirmed as it is received. so i called them 2 times at 9.30 AM and 4 PM. At 4 PM. Person on the phone said sorry that i did not receive the confirmation mail, generally they sent it in the evening after all the phone calls are finished, so i waited until next day and called again.

This time it is a new person called Nadia she said it may take couple of more days, but your wire is received 5 days back. Do not worry, but i can't guarentee you when we will send the email to you about confirming wire is received.

This is not the service we expect after sending wire for 50k and they do not even care for sending an email.

I have made 14 purchases with this company without any problems. They are pretty slow in shipping but so what? I don't plan on selling them as soon as I receive my order, my purpose is long term. There is always going to be people that will be unhappy about any kind of service

Great Pricing, good selection and fast shipping. Nothing more needs to be said. Great bullion dealer

I have been buying from Gainesville Coins for over a year now and have had nothing but great service. They ship fast and pricing is always the best.

The BEST Coin Dealer! These guys are the absolute best. Unfortunately there are a lot of people out there who write false reviews. I have done the research and Gainesville Coins has never filed for bankuptcy nor merged with another company as user Rob writes. Gainesville Coins is the most honest dealer you will find with the best pricing!

The entire experience has been awful. DO NOT order from Gainesville.

I was told my order was to ship last month. Christmas is 5 days away and I still haven't received my order which was for gifts!

This is the first and last time I will order from Gainesville. There are much better companies to order from and I won't make this mistake again.

I had nothing but bad dealings with this company and it was only after contacting the BBB that they responded to keep thier rating with the BBB. However if you go to the BBB website and check this company out you will see they had over (25) complaints in a short period of time. I also checked Google on the company National Gold Exchange and they did file bankruptcy and merged with Gainesville Coins to hide who they truely are. In my opinion a company you really wanted to BEWARE of in my opinion.

This company use to operate under the name National Gold Exchange that filed for bankruptcy. If you google that name you will read all about it. I also want to note that this company is run by boys not professionals. The boys who seem to be still wet behind the ears will give your more stories than a library as to when to expect your product. My experience with a company Hunt Brothers proved to be much more cheaper and very reliable. SO BEWARE CONSUMERS shop around. Don't let companies who file bankruptcy then hide under another name fool you!!

Refused to allow me to set up an account because I am in the military. Can't comment on them otherwise. Too bad as I'll be out soon enough...I'll be shopping elsewhere.

Have bought from Gainesville coins 9-10 times. their coins are usually in good mint condition, shipping is a little slow, and shipping cost keeps INCREASING, which is the major downside order from this company. Just made an order of

This is a follow up to a review I posted on 12/02/11.

I received the coins I ordered and everything is fine. I also did not realize that they disclosed on the order form that they were going to ship my order on 12/2 which they did and it arrived a few days after.

I thought it was only fair that I mention this.

Way too slow to ship. 10 days after payment was wired and received I still have to shipment notice, been exchanging emails with this guy Brett who likes to argue but still no shipment.

I will not recommend this company, many others out there are happy to get my business and know how to treat a customer.
Won't repeat my mistake.

Purchased several times. No problems with any purchase, silver or gold. I use wire transfers which go smoothly and save $$. I find their shipping times to vary from 1 to 4 weeks. If you are in a hurry, buy elsewhere but always seem very reasonable when I have talked to them. I always get my merchandise. No problems as far as I am concerned.

One excuse after another for non-delivery. I would NEVER recommend these un professional people to anyone.Iwas outright lied to repeatedly,and I dont appreciate lies..My order ($22,400) still lies in limbo somewhere.DONT EVEN CONSIDER THIS COMPANY..YOU WILL REGRET IT..

Transaction using chrome as browser made local pick-up option difficult but other than that I've found telephone and personal interactions very pleasant. The delivery time was less than quoted for their Tampa showroom delivery. (local for me) The prices are the lowest I've found. Five stars as far as I'm concerned. I'll let you know if things change in future transactions

Disgraceful in terms of the amount of time it takes for delivery. Always an excuse. Never any ownership of the problem. Never a single thing they can do. My last order took 5 weeks. Before placing my current order I called to make sure I wouldn't have the same problem....'we apologize for what happened last time. But it's much slower now. 3 to 5 days tops.' Well that was 2 weeks ago. I ORDERED SILVER EAGLES!!! Nowhere in sight. Silver eagles. We're not talking about a rare coin here. I get the impression this is a guy in his living room just placing orders with real dealers as they come in. They clearly have zero inventory. IT'S a joke. Use AMPEX.

I've ordered from Gainesville several times.
Decent selection and prices. Good quality. Never had any problems with shipping. My only complaint is their shipping costs seem high, especially if you're just ordering one coin. I definitely plan to place more orders with them.

Forgot to mention another reason I like Gainesville. There's no minimum order like a lot of online dealers, so I don't have to buy 20 or more coins at a time.

They are the cheapest to buy from gainesville coin. Apmex too high but i thought the wait wouldn't be as long as gainesville but they both deliver around the same time. People need to realize its a high demand for the metal market right now. Stfu and be patient!!!!!!

~~Tho the prices are good, the delivery is SLOOOOW - we ordered during the highth of the 'bubble' $1900.00 prices... I expect their business to be good, but GOOOOOD GRIEF the delivery was slow.

I phoned 3 times -- got the old tired line: 'We're extremely busy....'

The prices are good, tho.