GoldSilver

There are two main concerns I had for dealing with this company: #1-Higher Pricing than other companies; #2-Extended wait for product shipping which is not acceptable comparing to at least 3 other PM companies I had purchased from.

Here is my personal experience dealing with Goldsilver. I had placed an order of the 1 oz. Canadian Maple Gold coin from Goldsilver.com on November 21, 2016 for $1,253 a piece. Within 20 minutes after I placed this order I found out that another company (BGASC) is offering the same coin same size for $30 less each so I called Goldsilver and told them I wanted to cancel this order, but they wouldn't allowed me to cancel saying that my order was already placed. However, they told me that they have a matching program whereby they will match the price from another company or dealer. When I told them what company I found the coin at a lower price they told me that this company IS NOT on their list for price matching which means their claim for price matching is a lie. Then after my bank check had been cleared they held my order for more than a week before they release it for shipping, however, when I dealt with other companies, they ship the order immediately after they had received the payment with NO DELAY. With the 2nd order I placed with them on Nov. 22, 2016 (I didn't know how bad they were with order shipping so that's why I made the 2nd order) they had delayed the shipment for 2 weeks after my bank check had cleared. They didn't finally request shipment until after I made the call and inquired about the status of my order. SO OVERALL, THE PURCHASE EXPERIENCE WITH THIS COMPANY WAS VERY POOR AND TOTALLY DISAPPOINTING, THEREFORE, I DO NOT RECOMMEND ANYONE BUYING FROM THIS COMPANY because there are so many other choices out there !!! Thank you for reading my review.

Ordered and thought shipping in my case would be after payment cleared. No notice on any delayed shipping. All others I purchase from make sure - in large boxes, highlighted, you know you are ordering delayed shipped. I saw no notice for this item. After payment cleared, and shipping was ordered internally by G&S, and 2 weeks of no shipping, I contacted and was given an excuse of delay by the metal producer. I was promised a shipment was just arriving and my metal would be out next week for sure. 10 days later, after no shipping, I contacted them again, actually dealt with the same rep, who gave me the same excuse. I called him on it and then he let go with this zinger: we are not a warehouse that has and keeps metals in stock.

I eventually did receive my metal, but I will not be ordering from them again.

I purchased Eagles and rounds from G&S. Eagles were shipped promptly. A week past expected ship date for rounds I call and am told by a rather clueless gal "We just got a "BIG" shipment in and are filling orders." A week later same story. Week later same story. People on the phone cant answer simple questions like "based on the number of orders you have to fill and the "BIG" order you got will mine be filled?. You think they were still using a paper based system and have no accounting of inventory versus orders. You might as well as them to explain what gravity or time is with regard to your order. 3 weeks after expected ship date my order is finally trackable. Almost 2 months since original order date. This was only 20 rounds. You know what they say "..if you dont hold it..." With G&S you may not for a lot longer than you would think. Disappointed. Will return to APMEX and others I have used in the past

I purchased over 300 oz. of bullion on August 24, 2015. My funds were immediately wired to and received by GoldSilver on the same day in compliance with their demand. They insist orders will process upon receipt of bank wire. When my order processed, I was given a shipment date of September 17. I called a week prior to the stated shipment date to confirm, and the representative told me it will still ship ontime on the 17th of Sep. I called the day prior, the 16th to again confirm, and I was told by a man named Christian that the shipment is delayed two to three weeks minimum because the minting vendor had "an equipment breakdown". I asked how they can take my funds, promise a date of shipment, then fail to fill my order and ship as promised. Christian said "Mike Maloney is furious, and he is letting the vendor have it for not meeting their obligation." This was a Wednesday, 09/16/15, and Christian said Mike Maloney was sending an email to all clients the prior Monday. No email ever went out; I have not received any update, change notice, or anything relating to information regarding my order and the fact that they took my money in good faith and failed to meet their promise. I was scammed, because someone is holding my funds, and there is no information available to allay my concerns. How is it that Mike Maloney, snake oil salesman, gets away with such fraudulent action. He took a lot of money from me, and he is either spending my money, speculating with my money, or at the very least earning interest on MY funds. How many others have been treated like I have? I read this guy's book, listened to his cocksure statements on the dire need to hedge against the collapse of the dollar with bullion, and listened to his name-dropping comments about his partnership with Robert Kiyosaki, etc. etc. as he builds the illusion that he is knowledgeable, reputable, and true to his word. His word is no good. There is no way to correspond other than to speak with someone who knows nothing more than how to placate the caller. There is no email vehicle; only a "live chatline", because there is no paper trail with a chatline. Clever but not perfect. Presently, I am meeting with my lawyers to address this apparent scam. We WILL act accordingly. From now on, I stick with JM Bullion, because their word is good, and they ship within two days of purchase, and they've never failed to deliver on-time. Maloney wants to be a premier dealer, but he plays like a snake oil salesman. Stay away from GoldSilver. Protect your funds.

i bought Pegasus rounds on July 7 and still have not received them. I called customer service last week and was told i would get them later that week. still nothing. Will just stick to jm bullion and provident now.

So today, after 3 weeks waiting, was the date they should have shipped my order.

As my previews review explained, these guys sell items they do not have. I for one did not see their SUPER TINY disclaimer under the picture stating they will ship after 3 weeks.

Of course all the other serious sellers will have HUGE banners, even pop-ups, WARNING YOU that your order could be A COUPLE OF DAYS late.

This is not the case with GoldSilver, they sell stock they do not have, with a tiny disclaimer.

OK, I will suck it, and wait. Then the day of the shipping comes and they say I have to wait ANOTHER WEEK!

What is keeping these guys from telling me this every week? Have I been robbed?

If you don't hold it you don't own it, do you?

Well think twice before sending these guys your money, they are SPECULATING with it.
I do not know if I have been swindled, I put my modest year savings into a purchase and waited a month and nothing has been sent to be held.

I asked for a refund but they offered me to sell it back to me CHEAPER!! FOR **** SAKES, they want to make money out of an order they never fulfilled and they did not honor!

STAY AWAY FROM THESE GUYS, honest to god suppliers will be STRAIGHT FORWARD about stock and ship right away or OTHERWISE CLEARLY STATE IT BEFORE YOU PAY.

Horrible experience, I am trying to hold silver in case of emergencies and I do not have silver nor money to buy another essentials.

Dreadful experience.

Do not order from this company. I placed an order July 9, 2015, my check cleared the bank July 13th. They have yet to ship my order, fourteen days after they received payment.When I called customer service they told me they did not enough product and possibly it would be shipped to me by the end of next week. How can you sell something you don't have!!!!!!

Completely unacceptable.

I have no idea how they operate, but I paid for my order this week and AFTER I paid they tell me the order will take 2 to 3 weeks to be shipped.

I feel they are using my money to speculate instead of to sell me their stock. I said this because they keep offering stock they do not have and with prices going down, they are obviously trying to buy at a lower price from their supplier.

I will NEVER buy from them, I am sure they will eventually ship, but when you trust them with your savings in a time of economic tribulation what you need is CERTAINTY, HONESTY and INTEGRITY.

Other suppliers pause their operations until they get their stock back, or they advise you up-front of delays in shipping. But these guys will make you believe you are buying their stock, for all you know they are gambling with your money for 2 or 3 weeks.

DO NOT USE THEM.

Texmetals.com have a 1-3 day policy and they say it upfront: WE DO NOT SELL WHAT WE DO NOT HAVE.
Now that is the girt and honesty you want from a dealer you trust your life savings to.

I have not received a tracking number 3 days after purchasing and won't receive a tracking number (let alone my package) in 2 or 3 weeks.

I am writing this before the waiting line is up, but my review is about their dishonesty about stock.

I ordered Silver from this site. It's been almost 3 weeks that they have had my money, and I still do not have a tracking # for the order. Use APMEX I placed an order with them the same day, and got the shipment that same week.

I was given an expected delivery date and NO Delivery, Called Post Office, It STILL hasn't left LA. No update information. GOLD SILVER has had my money for 2 weeks now, before expected delivery.
THIS is TOTALLY UNACCEPTABLE. It's not like I ordered shampoo.
I have a considerable amount of money taken from my savings and they could care less about their customer service in getting my purchase to me in a timely manner.
They offered to send me a book and CD; like that's going to make it better.
Most people know "can't trust the P.O; so WHY do they use them?
They make plenty of money on our orders; they should be more caring about getting our orders to us in a timely fashion. NOT wait 2 Weeks!
ALL they are interested in is taking our order. After that: they don't care.
I'm SURE I can get better service and perhaps better deals elsewhere!
They have had my LAST order.
And I feel it is my duty to report this to everyone I know. Wouldn't want others to be misled.

The ordering process went without a hitch. The item shipped when they said it would ship and I soon received the items thereafter. All around an easy and smooth purchase. Will buy from again gladly.

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I called these guys as I mulled over what mix of gold and silver to get and which products made most sense for me. The team at GoldSilver was great. Omar answered all my questions and helped me make the right choice for my objectives ( privacy over low premium ).

These guys know the business and gave me insights I would never have gotten anywhere else.

I originally ordered form GoldSilver.com because they seem to offer alot of information about the silver market that could be trusted and Mike is all over the internet talking about silver so I felt I could trust them.

They play alot of games with fees. The shipping is ridiculously expensive, but if you know what to say, you can get a 'coupon' to reduce the shipping cost....which is still too high even after the coupon.

Their storage fees are marked up from the original supplier, which for me was Brinks in Salt Lake City. I went directly to brinks and ended up saving 50% (at least) on my storage fees. Which by the way, is where GoldSilver.com ships some of there product from. If you have storage at brinks and they "ship" from the same facility....they will still charge you shipping if you dont ask for it to be waived. When they tried to charge me shipping from the same facility I was storing my silver at, red flags went up big time.

I will not even get into their buy back pricing or their shipping costs if you want the product shipped from brinks and you use GoldSilver as your dealer.... I was told the fee would be .09% of product cost .....ridiculous.

I prefer to deal with a company who is a lot more straight forward.....too many games going on here.... to be fair, I appreciate their website when it comes to an information hub about precious metals...but as a dealer with good prices, forget it. There are too many other trusted dealers not playing the "fee game". At least that was my experience. Perhaps others have had a better experience.

My first and last time buying from these guys. Usually we buy local, face to face , with a dealer. This time we tried buying online during the big decline in prices. Never again from this company. I thought I " locked in" once I hit the button, but then it makes you put all you mumbo jumbo in, including credit card info. By the time your done, your locked in price changes...drastically. Im pissed and will not tell anyone about these guys. My price differs by $200. And that makes me very upset. Considering, other sights have the same item for LESS! I called and was told that once you hit that button to order, you have to skip steps 1 and 2 and go right to step 3 to " lock in" the rate. LOL umm, say again.... Lesson learned. I literally just ordered my goods and sent the money off via bank wire so I cannot comment on anything else. Oh yeah, and for my distress they gave me a promo code for a discount of 1/2 % on my next order..LOL really? Still giggling with that one. :-(

These guys are so expensive. Tried them out to see if they really were that great, but nothing too special here. Shipping times were okay, service was good, but the high prices are not worth it.

Goldsilver under-promises and over delivers in all aspects of the company.
Shipments arrive before the ETA dates. Questions are answered very timely.
The staff is committed to keeping their customers educated.
This is the company to go with ALL the way--Bravo!!

The staff, Mike Maloney, and the website give the best most insightful information on the why's, how's, and what's of investing in gold and silver. They answered all my questions and are very responsive.

I cannot recommend them highly enough!

Great to buy from – great to sell to. An all around professional and honest company.

Impressive presentation and organization but not much underneath. Average prices and slow shipping. Still ok to buy though

Excellent investment consultants. Buying here is so easy. Excellent on customer service. I haven't stopped buying from goldsilver.com since my first purchase a year ago.

The staff is really knowledgeable and helpful 5 stars for customer service. Worth every penny.

I love the website full of great information on investing and the advice given orver the phone. A great buying experience.

The customer service is out of this world. The gang at Gold & Silver give the king's treatment on the phone. They will answer any question and help me decide what and when to buy. Post sale service is superb. They are always on top of my orders an theur status. I would not buy from anyone else

My order was cancelled without warning I assume because of a big move in the spot price. I got everything sorted over the phone without hassle and received the shipment later than promised but at the price I originally paid. Superb support over telephone and emails as we worked to solve the problem and willingness to help.

Great company that goes out of their way to retain customers. They never get impatient on the phone when asking questions. My bullion always arrives timely and in mint condition. My highest recommendation.

Never fail me. The best in the business. Period.

The website is flashy and placing an order is easy. I did have a satisfactory buying experience. Nothing extraordinary but trustworthy and honest.

Most definitely my favorite dealer. I've tried them all and stayed with Gold & Silver. Noone can beat them when it comes to purchasing and receiving your order and customer service. My highest recommendation.

Helpful staff, decent delivery time, without a hitch. Recommended

Good selection and good prices. Can't find a reason not to order from them again.

Fabulous. Nothing more to say.

Does exactly what they're supposed to do: sell bullion without problems. I always get the bullion that I ordered and on time.

I highly recommend them. Very nice and informative salespeople.